PowerPoint Presentation

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Service

With

Accessorizing

Talent

SWAT Stylists

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Every touch point is an opportunity to build a relationship.Infuse a human element back into the shopping experience, and maintain our personalized, one-on-one customer service.Use technology to remove friction.

The SWAT Philosophy

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SWAT Gets Social

Stylists personalities shine through.She creates how-to content and styling tips.She engages with customers post purchase and solidifies relationships.

How-to Video Content

Going the extra mile for a simple style request.

Use video for a uniquely tailored experience.

Make her feel special, but content is relevant for all customers.

Technology for Engagement: Video Chat

Co-browsing the site is similar to shopping in-person.Face-to-face interactions are fun and memorable. Customers recognize our product knowledge and trust our opinions. Were the (bauble-obsessed) BFF you shop with.

Video Chat on Site

The BaubleBar SWAT Way

Leverage technology to enrich customer relationships.

Let the customer facing team have a voice.

Test test test. New ideas excite the team and customers.

@BaubleBar@NinaKnowsBest_BB

@BaubleBar@Nina_Knows_Best

Thank you!#BaubleBar #SWATStyle

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