personalize patient relationships and connect care …...healthcare and life sciences ashzenooz...
TRANSCRIPT
![Page 1: Personalize Patient Relationships and Connect Care …...Healthcare and Life Sciences ashzenooz @azenooz Title Salesforce - Corporate Presentation Template Author Salesforce Created](https://reader035.vdocument.in/reader035/viewer/2022070921/5fb99941cc573a28804b5b0f/html5/thumbnails/1.jpg)
Personalize Patient Relationships and Connect Care Journeys with CRMSession #125, February 13, 2019
Ashwini Zenooz, MD SVP and General Manager, Healthcare and Life Sciences
@azenooz
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• Understand how leading healthcare organizations are transforming engagement with technology to create seamless, personalized end-to-end journeys for patients, providers, and employees
• Discover how customer relationship management (CRM) fosters collaboration, productivity, engagement, and patient and employee satisfaction
• Learn how changing models of care delivery, patient empowerment, and consumer expectations in healthcare are shaping engagement trends
Learning Objectives
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Thank You
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Our Best Experience AnywhereBecomes Our Expectation Everywhere
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Patient Experience and Engagement Are Becoming the Differentiators
70%said their most recent healthcare visits influence their loyalty to an organization
Source: Press Ganey
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Experience of a Chronically Ill Patient…
Lugging Health Data to Every Appointment
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Build an Ecosystem with the Person at the Center
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Healthcare Needs a Connected Engagement Platform
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Harlan Krumholz, MD
Professor of Medicine (Cardiology) and Epidemiology and Public Health
@hmkyale
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Laying the Foundation for Innovation and Intelligence
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James Lacey, Jr., PhD, MPH
Professor and Director, Division of Health Analytics, Department of Computational and Quantitative Medicine
@jimlaceyjr
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CRM is the
Connective Tissue for Personalized Engagement and Scalable Experiences
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Taking Transformation fromInvestment to Impact
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Questions?
Harlan Krumholz, MD
Professor of Medicine,Cardiology
harlan-krumholz
@hmkyale
James Lacey, PhD, MPH
Professor and Director, Division of Health Analytics
jimlaceyjr
@jimlaceyjr
Ashwini Zenooz, MD
SVP and GM, Healthcare and Life Sciences
ashzenooz
@azenooz