pes june 2013 session (dpm)

Programme Exit Survey (PES) Report

Diploma in Business Studies - DPMJune 2013 Session

Politeknik Kota Kinabalu (PKK)Sabah

RESEARCH COMMITTEE

Member of Advisory Committee

NONAMEPOSITION

1Wan Mohamad Nasir bin Wan Abdul RahmanDirector

2Zaidi Bin ZakariaDeputy Director (Academic)

3Dalinah BantingHead of Department (JP)

Research Fellow (Polytechnic)

NONAME

1Dr Hasnim bin Harun (Chief, Bureau of Research and Innovation)

2Azman B Talib

3Farah Asyikin Abd Rahman

4Shalizan B. Kadir

5Mohd Mayuzie Yusof

6Fadlilhisham B Ahmad

Research Fellow in Diploma in Business Studies

NONAME

1Barbara Belinda James

2Alexander Jiran

3Razinah Sikul (Head of Program)

ABSTRACT

The purpose of this Programme Exit Survey (PES) was to provide data to gauge perceptions of various aspects of programmes and services offered and to identify areas where improvements may be needed in Commerce Department (JP), Politeknik Kota Kinabalu (PKK). This PES was conducted on 102 final semester students, graduating from Diploma in Business Studies (DPM). They were the second Cohort whose intake was in December 2010. The survey questionnaire had five main sections: respondents profile; assessment of overall quality; assessment of skills and knowledge; assessment of Lecturers and Academic Advisor; and assessment of academic resources and facilities. All the data were analysed using the Statistical Product and Service Solutions (SPSS) software version IBM SPSS Statistics 19.0. For the assessment of the overall quality, attribute for teaching and learning experience was rated 97.1% with excellent, very good and good. Skills and knowledge section was evaluated by relating the statements with nine items as stated in the Programme Learning Outcomes (PLO). All the PLOs were marked at least good by 97.5% of the students. Assessment on lecturers and academic advisor were rated 28.1% as excellent and 52.6% as very good. In terms of academic resources and facilities, the access to Wi-Fi had the highest unsatisfactory concerned from the respondent whereby 19.6% rated the item as weak. Keywords: overall quality, skills and knowledge, lecturer and academic advisor, academic resources and facilities

1. INTRODUCTION

1.1 Programme Exit Survey (PES)

PES is a method of collecting information on the quality of diploma education from the perspective of graduating students upon the completion of their diploma programme. This report refers to an indirect measurement method by way of self-evaluation based on individual perception for the assessment of PLO. PLOs are the specific statements of graduates knowledge, skills and attitudes acquired at the end of the programme as evidence for the programme objectives achievements. This PES was conducted to assess the graduate students satisfaction and perceptions about various aspects of their academic experiences. 100% of the final semester students from DPM programme had participated in the survey. The main objectives of this PES are to:1) Determine the students perception in their attainment on the overall quality of learning and teaching in PKK;2) Determine the students self-assessment of knowledge, skills and soft skills achievement after going through the PLOs of the programme;3) Evaluate the students opinion towards contributions of Lecturer and Academic Advisor system implemented based on Outcome Based Education (OBE) approach;4) Evaluate the students opinion towards academic resources and facilities provided in PKK.

1.2 Programme Learning Outcomes (PLO)

OBE is an educational philosophy that believed that educational assessment should recognise and reflect progress made by individual students. PLOs are statements that describe what graduates are expected to know or be able to do on graduation. In the curriculum for DPM programme it has been specified that there are nine (9) PLOs to be acquired by the graduates upon graduation. The nine PLOs are as follows:

i. i Apply fundamental principles of business and soft skills in related business and other related fields to be outstanding and successful in the future.

ii. Use effectively management tools and interpersonal skills in business and working environment.

iii. Communicate effectively with colleague and society as a whole.

iv. Use effectively and efficiently the necessary techniques, skills, and its tools in business practices and assist in solving business problems.

v. Develop an effective social responsibility and humanistic values to meet the common goals

vi. Engage in life-long learning to enrich knowledge and competencies

vii. Inculcate entrepreneurial skills in the related discipline that contribute towards national growth and to be competitive in the business environment

viii. Adhere to professional codes of ethics to adapt the real challenges in working environment

ix. Demonstrate effective leadership and teamwork responsibility

2. METHODOLOGY

This survey involved 102 DPM students from June 2013 semester. Students were asked to fill up the PES questionnaires which were posted online and 87.2% of them responded. The respondents were required to evaluate and rate themselves based on 5-Likert Scale indicated below:1 = Weak2 = Average3 = Good4 = Very Good5 = ExcellentStudents satisfaction and acceptance level was determined from the scale. Excellent, Very Good and Good indication rate shows the students are satisfied with the item. While Average and Weak indication rate shows the item need some improvements and correction for the program. This online survey was conducted on October 2013. The survey questionnaires were divided into five sections as follows: i. Section A: General Information ii. Section B: Overall Quality of Teaching and Learning iii. Section C: Skills and Knowledgeiv. Section D: Contributions of Lecturers and Academic Advisorsv. Section E: Academic Resources and FacilitiesThe data collected in this survey was processed through Statistical Product and Service Solutions (SPSS) software version IBM SPSS Statistics 19.0. The questionnaires were based on students perception on teaching and learning in PKK, students response on skills and knowledge related to PLOs, students attainment on the soft skills, students rating for lecturers and academic advisors contribution, students opinion towards academic resources, overall services and facilities in PKK. This assessment strategy was aligned with the Curriculum Development Cycle - develop-implement-review as required by the MQA in order to improve the quality of programme.

3. RESULTS

The response from the students were analysed based on the following four criteria:i. Students response towards the Overall Qualityii. Students response on Skills and Knowledge iii. Students ratings for Lecturer and Academic Advisor contributions iv. Students opinion towards Academic Resources and Facilities In Section C: (Skills and Knowledge) the statements have been classified under a particular PLO so that the data analysis can be done appropriately for accreditation purposes. The results can be used an indicator to show how well the students have acquired their skills and knowledge as required in the PLOs of the programme.

3.1 SECTION A: PROFILE

Table 1: Students GenderGENDER

MaleFemale

Qty2874

(%)27.572.5

3.2 SECTION B: OVERALL QUALITY

Overall Quality was evaluated by relating the students experience with the teaching and learning environment in PKK. Two survey statements were given and the results were as follows:Table 2: Overall Quality ratingOVERALL QUALITY

WeakAverageGoodVery GoodExcellent

What is your impression on the overall quality of curriculum; and teaching and learning at PKK?03225720

(%)0.02.921.655.919.6

To what extent has the quality of teaching and learning in PKK improved since you were here?06225222

(%)0.05.921.651.021.6

3.2.1 PLO 1 (Knowledge)For PLO 1 (Knowledge), four statements were given and the results were as follows:Table 3: PLO 1 Knowledge ratingSKILLS AND KNOWLEDGE

PLO 1 (Knowledge)


I am able to apply knowledge of core discipline courses in my programme02225721

(%)0.02.021.655.920.6

I am able to apply knowledge of specialized courses in my programme01206120

(%)0.01.019.659.819.6

I am able to apply knowledge of elective courses in my programme03265617

(%)0.02.925.554.916.7

I am able to understand the technological applications relevant to my programme of study07205421

(%)0.06.919.652.920.6

3.2.2 PLO 2 (Technical & Practical Skills)For PLO 2 (Technical & Practical Skills), three statements were given and the results were as follows:Table 4: PLO 2 Technical & Practical Skills ratingSKILLS AND KNOWLEDGE

PLO 2 (Technical & Practical Skills)


I am able to apply information technology in my programme03245421

(%)0.02.923.552.920.6

I am able to demonstrate my practical skills effectively03205326

(%)0.02.919.652.025.5

I am able to use computing technology for applications in my programme01285320

(%)0.01.027.552.019.6

3.2.3 PLO 3 (Communication Skills)For PLO 3 (Communication Skills), three statements were provided and the results were as follows:Table 5: PLO 3 Communication Skills ratingSKILLS AND KNOWLEDGE

PLO 3 (Communication Skills)


I am able to communicate effectively orally/visually (informal / formal / conversational / presentation)01155432

(%)0.01.014.752.931.4

I am able to communicate effectively in writing (writing reports and expressing ideas and opinions clearly and concisely)02155530

(%)0.02.014.753.929.4

I am able to use computing technology in communications01244730

(%)0.01.023.546.129.4

3.2.4 PLO 4 (Critical Thinking & Problem Solving Skills)For PLO 4 (Critical Thinking & Problem Solving Skills), three statements were given and the results were as follows:Table 6: PLO 4 Critical Thinking & Problem Solving Skills ratingSKILLS AND KNOWLEDGE

PLO 4 (Critical Thinking & Problem Solving Skills)


I am able to solve problems using methods, tools and skills related to my programme02245323

(%)0.02.023.552.022.5

I am able to think critically and logically02235720

(%)0.02.022.555.919.6

I am able to plan, organize and complete a task03185724

(%)0.02.917.655.923.5

3.2.5 PLO 5 (Social Skills and Responsibilities)For PLO 5 (Social Skills and Responsibilities), three statements were given and the results were as follows:Table 7: PLO 5 Social Skills and Responsibilities ratingSKILLS AND KNOWLEDGE

PLO 5 (Social Skills and Responsibilities)


I am able to understand the role of my work in relation to social or cultural issues02175825

(%)0.02.016.756.924.5

I am aware of the value of considering diversity and differences in cultures in my work02195328

(%)0.02.018.652.027.5

I am aware of the impact of my work in a social context02185527

(%)0.02.017.653.926.5

3.2.6 PLO 6 (Continuous Learning & Information Management Skills)For PLO 6 (Continuous Learning & Information Management Skills), four statements were provided and the results were as follows:Table 8: PLO 6 Continuous Learning & Information Management Skills ratingSKILLS AND KNOWLEDGE

PLO 6 (Continuous Learning & Information Management Skills)


I am able to continuously learn new skills and knowledge01114842

(%)0.01.010.847.141.2

I am able to engage in continuous learning beyond the classroom02164638

(%)0.02.015.745.137.3

I am able to learn and apply new concepts04245024

(%)0.03.923.549.023.5

I am able to use information resources (databases, libraries, internet etc)16185126

(%)1.05.917.650.025.5

3.2.7 PLO 7 (Management & Entrepreneurial Skills)For PLO 7 (Management & Entrepreneurial Skills), two statements were provided and the results were as follows:Table 9: PLO 7 Management & Entrepreneurial Skills ratingSKILLS AND KNOWLEDGE

PLO 7 (Management & Entrepreneurial Skills)


I am able to build/develop my career upon completion of my studies02145234

(%)0.02.013.751.033.3

I am able to develop time management skills04106028

(%)0.03.99.858.827.5

3.2.8 PLO 8 (Professionalism, Ethics & Moral)For PLO 8 (Professionalism, Ethics & Moral), two statements were provided and the results were as follows:Table 10: PLO 8 Professionalism, Ethics & Moral ratingSKILLS AND KNOWLEDGE

PLO 8 (Professionalism, Ethics & Moral)


I am able to understand the professional and ethical responsibilities related to my work02144838

(%)0.02.013.747.137.3

I am aware of the importance of safety issues related to my work0495732

(%)0.03.98.855.931.4

3.2.9 PLO 9 (Leadership & Teamwork Skills)For assessment of the PLO 9 (Leadership & Teamwork Skills), four statements were provided and the results were as follows:Table 11: PLO 9 Leadership & Teamwork Skills ratingSKILLS AND KNOWLEDGE

PLO 9 (Leadership & Teamwork Skills)


I am able to work with individuals from different backgrounds01164540

(%)0.01.015.744.139.2

I am able to work successfully as a member of a team01145235

(%)0.01.013.751.034.3

I am able to work successfully as a leader of a team04284327

(%)0.03.927.542.226.5

I am able to function in multidisciplinary teams01235127

(%)0.01.022.550.026.5

3.3 SECTION D: CONTRIBUTIONS OF LECTURERS AND ACADEMIC ADVISORS

Responses from students towards the lecturers and academic advisors contributions are summarized below. Graduates were asked to offer insights of encouragement given into the programme delivery process. Six attributes of encouragement were offered and the results were as follows:Table 12: Contributions of Lecturers and Academic Advisors ratingCONTRIBUTIONS

Contributions of Lecturers and Academic Advisors

To what extent did your lecturer/academic advisor encourage you to:WeakAverageGoodVery GoodExcellent

Set high expectations for learning?01184934

(%)0.01.017.648.033.3

Be an actively involved learner?04224531

(%)0.03.921.644.130.4

Show concern for student learning?01136127

(%)0.01.012.759.826.5

Provide feedback frequently and promptly?02156124

(%)0.02.014.759.823.5

Show concern for student learning?04195326

(%)0.03.918.652.025.5

Provide feedback frequently and promptly?02175330

(%)0.02.016.752.029.4

3.4 SECTION E: ACADEMIC RESOURCES/FACILITIES

In the education eco-system, academic resources/facilities were important in terms of educational hardware. The teaching and learning process would be greatly enhanced provided that there were sufficient resources/facilities for students to thrive academically. Table 4 shows the percentage of respondents ratings towards the sufficiency of resources/facilities at the PKK. Eleven statements of resources/facilities were given and the results were as follows:

Table 13: Academic Resources/Facilities ratingACADEMIC RESOURCES/FACILITIES

To what extent did Politeknik Kota Kinabalu provide you with the following resources/facilities?WeakAverageGoodVery GoodExcellent

Operation hours of the library08265018

(%)0.07.825.549.017.6

Access to databases and collections both physically and online in the library011344611

(%)0.010.833.345.110.8

Easy and responsive services of the HEP staff010304220

(%)0.09.829.441.219.6

Easy and responsive services of the counselling staff07335012

(%)0.06.932.449.011.8

Easy and responsive services of the library staff03354222

(%)0.02.934.341.221.6

Easy and responsive services of the administration staff07344615

(%)0.06.933.345.114.7

Access to Wi-Fi internet2024192613

(%)19.623.518.625.512.7

Quality of computer labs1118303112

(%)10.817.629.430.411.8

Quality of laboratories / workshops / kitchens21944289

(%)2.018.643.127.58.8

Quality of classrooms429302811

(%)3.928.429.427.510.8

Quality of sports and recreational facilities420402513

(%)3.919.639.224.512.7

4. SUGGESTED IMPROVEMENTS FROM STUDENTS

Increasing the quality of infrastructure in terms of classrooms and computer lab facilities. Expand the range of Internet to facilitate access for students to make-do with the time and site specific. Provide comfortable and adequate facilities for teaching and learning session. Provision of regular classes Upgrade and add WiFi. Increasing the quantity and safety measure of the inadequate and unsafe car parking spaces and drainage system in Polytechnics Kota Kinabalu which is affected by flashflood during heavy rain. Increasing the quality of management Increasing the activities during teaching and learning process so that students can understand the lessons. Improve the facilities and lecture rooms each department. Lecturers teaching techniques should be consistent with the OBE which were practiced in the polytechnics in order to improve student performance. Provide buildings for commerce students and improve the quality of facilities in the Polytechnics Kota Kinabalu. Set up a special module for all subjects.15PKK Program Exit Survey Report June 2013 Session (DPM)

pes june 2013 session (dpm)

Documents