Peter Hinds

Senior Executive Summary_____________________________________________________________________________________________

A well-travelled professional, with over 15 years of customer service and hospitality experience as well as proficiency in marketing, social media and public relations.

As a result of my diverse professionalism, I have developed long-term working relationships and will continue to excel and develop in my chosen career path.

_____________________________________________________________________________________________Professional Experience

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Public Relations & Social Media ExecutiveAgence République- Dubai, UAE December 2014 – January 2016A public relations, social media and creative independent agency, with offices in Dubai, Beirut and Abu Dhabi. Winner of ‘INDEPENDENT AGENCY OF THE YEAR – Dubai Lynx 2015’.

Manage a portfolio of high-profile clients including Cavalli Club Restaurant & Lounge Dubai, the Crystal Group, Bioderma, Alexander McQueen, Reebok and many others.

Build and maintain strong media relations in Dubai and across the Middle East. Handle all media requests and quiries. Assist in creating and delivering engaging content for all clients across appropriate channels. Develop press releases, speeches, feature stories, biographies and other press collaterals. Ensure maximum media coverage in television, radio, print media and the entire online realm. Handle day-to-day duties including generating and maintaining continuous flow of content. Manage social media platforms, including Facebook, Twitter, and Instagram and provide

necessary social media support. Provide support during clients events including launches, press conferences, round tables etc. Organize conceptual photoshoots and viral films. Post on relevant blogs, and seeding content into social platforms. Serve as the clients’ advocate in social media spaces, engaging in dialogues and answering

questions where appropriate. Formulate and compile press kits for a multitude of events. Compile weekly and monthly pr and social media reports.

Aircraft Cabin Supervisor (Secondment)Emirates Airlines- Dubai, UAE June 2014 – December 2014

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A fast-growing airline with one of the youngest fleets in the sky, with more than 400 awards for excellence world -wide.

Manage, motivate and lead a team of up to 26 multinational cabin crew to ensure the highest standards of safety, security and service requirements.

Coordinate all resources before 500 customers board the aircraft, which includes caterers, engineers, maintenance crew and ground staff in order for the aircraft to depart on time and avoid financial penalties for the company due to a delay in the scheduled time of departure.

Solve problems and make decisions during critical inflight emergencies efficiently and effectively whilst minimizing the operations of the airline, keeping the integrity and privacy of the company and documenting such incidents in direct written reports to management, medical, safety and/or security departments.

Handle customer complaints or any major incidents, such as a safety, security issues or customers requiring emergency assistance.

Identify shortfalls and acknowledged high performers on board and documented in performance flight reviews, as well as providing coaching in order to develop cabin crew career growth and maintain high level of performance and motivation.

Identify and resolve any conflict within the team efficient and effectively through conflict management skills to ensure team productivity and morale is not disrupted which could affect cabin crew performance and the customer experience

First Class Airline CrewEmirates Airlines- Dubai, UAE September 2006 – June 2014

Attend a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board);

Acknowledge and deliver of silver service to High Valued customers and V.I.P's Carry out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean

and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;

Welcome passengers on board and directing them to their seats, inform passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away and Check all passenger seat belts and galleys are secure prior to take-off;

Make announcements on behalf of the pilot and answering passenger questions during the flight; Sell duty-free goods and advising passengers of any allowance restrictions in force at their

destination; Provide first aid to passengers where necessary; Ensure passengers disembark safely at the end of a flight and checking that there is no luggage

left in the overhead lockers; Complete paperwork, including drafting post flight reports.

Guest Service HostCrown Resorts- Melbourne, Australia April 1997 – September 2006

One of Australia’s largest entertainment groups, with operations in Australia, Macau and the United Kingdom.

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Contribute to guest satisfaction by displaying the highest quality service and friendliness by greeting all Casino guests, recognize regular patrons and provide pro-active service by anticipating and meeting guests’ needs.

Assist guests with all Gaming Machine, Crown Club and general Casino enquiries, assist with customer disputes and respond to guest comments. Look after the general comfort of guests, monitoring the environment.

Promote Crown Club by informing guests of the benefits and facilities associated with Crown Club and where required, actively participate in recruitment and registration.

Act as the focal point of contact for all marketing and promotional queries. Host arrivals and departures for international and interstate guest. Organize airline and hotel reservations, limousine and restaurant bookings and ticket events. Complete Hotel cashiering and charges procedures. Coordinate events and functions. Establish strong rapport with international and interstate VIP guest to build loyal, friendly and

satisfied customers. Provide clear and relevant information in regards to loyalty cards to patrons.

Training & Internship Experience_____________________________________________________________________________________________

Social Media Advisor Internship- Love PR Agency- Dubai, UAE Sept 2007-2008

Create relevant social media content for clients. Track the outreach of content to targeted audience.

Flight Safety & Emergency Procedures- Emirates Aviation College- Dubai, UAE September 2006- September 2014 (Annual)

Provide basic first aid to all passengers. Thorough knowledge off all safety aspects of A330/340/380 and Boeing 777 aircrafts. Clear understanding of all security aspects of the aviation industry.

Food & Beverage Attendant- Crown College- Melbourne, Australia April 1997

Provide exceptional service to all patrons through extensive product knowledge of all food & beverage items offered within outlet.

Enforce and encourage responsible service of alcohol (RSA) policies. Ensure efficient procurement of services.

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Education Qualifications_____________________________________________________________________________________________

Bachelor of Business (Hospitality Management) 2005Faculty of Business & Law- Victoria University

Diploma in HospitalityTrain the Trainer Certificate 1999William Angliss Institute

Awards, Skills & Competencies_____________________________________________________________________________________________

Excellent Communication and Interpersonal SkillsGood Team Leading and Group-working Skills

REFERENCES**(Available upon request)

PERSONAL DETAILS

Name : Peter Hinds Nationality : AustralianMobile : 0416 145 606E-mail : peterwhinds@gmail.com

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