phone call tracking and metrics -...

Tel: 0861 333 999 | www.buzzhub.co.za

PHONE CALL TRACKING AND METRICS

Gain insight into exactly where calls originate and track communication

throughout the entire inbound call and engagement process

Identify best traffic sources for generating phone call leads

Track phone calls down to keyword level on multiple campaigns

Drive optimization with call conversion tracking intelligence

Call conversion tracking for off-line and print marketing

Added value with advanced visitor behavior intelligence

Quality assurance with Call Recording and retrieval

Automated follow-up communication via integrated SMS messaging

HOW CALL TRACKING WORKS


Automotive Industry example- Track across multiple media channels

The ability to track calls from

Organic Search, Pay-per-Click

and Banner Ad campaigns for

informed decision making on

budget allocation.

Track and compare inbound call

generation between all of your

external online vehicle sales

channels.

Gain more accurate insight into

your print, radio and outdoor

media campaign ROI

Be assured that your website

generated inbound calls are

monitored and handled correctly as

well as being able to offer dynamic

routing to call centres for 24/7

customer service and lead

administration.


Call Recording

Call recording and retrieval

system ensures accountability

and quality of service while

providing protection in dispute

matters.

Analytics & Reporting

Assign numbers to staff emails

for unique call tracking and

email campaigns for a complete

view on email generated

inbound call traffic.

CRM Integration

Have all your leads automatically

routed into your own CRM or use

our cloud based CRM solution for

optimal results.

Dedicated Call Centre

Have a dedicated Call Centre

agent handle your leads and

lead administration.


Packages & Pricing

For more information or to schedule a demo please contact us on the following:

Tel: 0861 333 999

Email: [email protected]

phone call tracking and metrics -...

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