photo copy avinash

7/23/2019 Photo Copy Avinash

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A study on photo copier machine in Ghazipur

SURVEY PROJEC REPOR

Submitted to

Veer !ahadur Sin"h Pur#ancha$ Uni#ersity% Jaunpur

In partial fulfillment of the requirements of the degree of

!AC&E'OR O( !US)*ESS A+,)*)SRA)O*

Submitted By- Under the Supervision of-

Avinash Dubey Mr. Karunendra Pratap SinghBBA IV Semester Assistant ProfessorRoll o. !"#$%%&' Dept. of Business Administration

./01

echnica$ Education 2 Research )nstitute%Post!(raduate )ollege* Ravindrapuri

(ha+ipur ,-.P. Pin!/&&%%0


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Certi3icate

1his is to 2ertify that A#inash +udeypursuingBBA #thSemester from this Institute

has prepared the Resear2h pro3e2t report entitled A study on photo copier

machine in Ghazipur in partia$ 3u$3i$$ment of the re4uirements of the degree of

Ba2helor of Business Administration from V.B.S. Purvan2hal -niversity* 5aunpur*

for the session of /%0&!0#.

1his report is based on bona fide resear2h underta6en by A#inash +udey under my

supervision during the 2ourse of fourth semester and fulfills the re4uirements of

regulations relating to the nature and standard of B.B.A. 2ourse of V.B.S.

Purvan2hal -niversity.

I re2ommend that this resear2h pro3e2t report may be sent for evaluation.

Rahu$ Anand Sin"h 4arunendra Pratap Sin"h

Asso2iate Professor 7 8ead* Assistant Professor*

Dept. of Business Administration Dept. of Business Administration


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+ec$aration

I* A#inash +u5ey hereby de2lare that this survey pro3e2t report entitled 9A

study on photo copier machine in Ghazipurhas been prepared by me on the

basis of survey done during the 2ourse of my fourth semester of BBA programme

under the supervision of Mr. Karunendra Pratap Singh* ,Assistant

Professordepartment of business administration 1 : R I* (ha+ipur.

1his survey pro3e2t report is my ;or6 and has not been submitted in any

university or Institute for the a;ard of any degree or diploma prior to the under

mentioned date. I bear the entire responsibility of submission of this pro3e2t report.

6/th ,ay ./01

A#inash +u5ey

BBA IV SemesterDepartment of Business Administration

1e2hni2al :du2ation 7 Resear2h InstituteP.(. )ollege (ha+ipur


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)nde7 o3 Contents

Prefa2e

A26no;ledgement

C&APER 80

Introdu2tion to the topi2

imitation

Anne?ure , @uestionnaires

Bibliography


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PRE(ACE

1he first real insight of an organi+ation for management student 2omes only during his

preparation of pro3e2t ;or6 be2ause student first intera2ts ;ith real pra2ti2al ;or6. 1his is first

introdu2tion to industry and its ;or6ing. 1his pro3e2t ;or6 synthesi+e the theoreti2al 2on2ept

learn in the 2lass room and its pra2ti2al orientation in organi+ation.

In my pro3e2t I have studied the A study on photo copier machine in Ghazipur:

1he =irst 2hapter deals ;ith the introdu2tion of the topi2* it also des2ribes the profile and

history of Photo copier machine:

In first 2hapter I have mentioned institute. 1his 2hapter also des2ribes the organi+ational

stru2ture of both the organi+ation. 1he ob3e2tive and need of resear2h is also mentioned in

se2tion of pro3e2t ;or6.

1he Se2ond 2hapter deals ;ith resear2h methodology. 1he pro2ess of 2arrying out the

;hole resear2h problem is defined in it. It 2ontains information about the ob3e2tives of the

resear2h* methods of data 2olle2tion* sampling and sample design.

1hird 2hapter is data analysis and interpretation. 1his is the most important se2tion of the

pro3e2t ;or6. 1his se2tion 2ontains the analysis of all the data 2olle2ted so far and they are

interpreted to produ2e the final 2on2lusion. It 2ontains all the tables and 2harts ;hi2h depi2ts the

result.

)hapter four 2ontains the finding and re2ommendation of the resear2h. 1his is based on

the data analy+ed and interpreted in the previous 2hapter. 1his is the most important se2tion of

the resear2h report for a report is evaluated on the validity ad 2orre2tness of findings.


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)hapter five depi2ted 2on2lusion ;hi2h 2on2ludes the ;hole report* that is* gives a brief

des2ription of the pro2ess employed so far. And later 2hapters 2ontain bibliography. hi2h

des2ribes the list of sour2es from ;here the matter and information is 2olle2ted It 2ontains the

list of boo6s* authors* ;eb sites use et2.

A#inash +u5ey

!:!:A: )V Sem:


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Ac;no


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Chapter 80

)ntroduction

)ntroduction


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A photocopier,or 2opier is a ma2hine that ma6es paper 2opies of do2uments and other visual

images 4ui26ly and 2heaply. Most 2urrent photo2opiers use a te2hnology 2alled ?erography* a dry

pro2ess using heat. ,erographi2 offi2e photo2opying ;as introdu2ed by ero?* in the 0E$%s*

and over the follo;ing /% years it gradually repla2ed 2opies made by Verifa?* Photostat* 2arbon

2opy mimeograph ma2hines* and other dupli2ating ma2hine. 1he prevalen2e of its use is one of

the fa2tors that prevented the development of the paperless offi2e heralded early in the digital

revolution Photo2opying is ;idely used in business* edu2ation* and government. 1here have been

many predi2tions that photo2opiers ;ill eventually be2ome obsolete as information ;or6ers

2ontinue to in2rease their digital do2ument 2reation and distribution* and rely less on distributing

a2tual pie2es of paper. In 0E&'* Bulgarianphysi2ist(eorgi ad3a6ovfound that* ;hen pla2ed

into an ele2tri2 field and e?posed to light* some diele2tri2s a24uire permanent ele2tri2

polari+ation in the e?posed areas. 1hat polari+ation persists in the dar6 and is destroyed in light.

)hester* the inventor of photo2opying* ;as originally apatent attorney* as ;ell as a part!time

resear2her and inventor.

8is 3ob at the patent offi2e in e; For6re4uired him to ma6e a large number of 2opies of

important papers. )arlson* ;ho ;as arthriti2* found this to be a painful and tedious pro2ess. 1his

motivated him to 2ondu2t e?periments ;ithphoto2ondu2tivity. )arlson used his 6it2hen for his

Gele2tro photographyG e?periments* and* in 0E&H* he applied for a patent for the pro2ess. 8e

made the first photo2opy using a +in2plate 2overed ;ith sulfur. 1he ;ords G0%!//!&H AstoriaG

;ere ;ritten on a mi2ros2opeslide* ;hi2h ;as pla2ed on top of more sulfur and under a bright

light. After the slide ;as removed* a mirror image of the ;ords remained. )arlson tried to sell his

invention to some 2ompanies* but failed be2ause the pro2ess ;as still underdeveloped. At the

time* multiple 2opies ;ere most 2ommonly made at the point of do2ument origination* using
http://en.wikipedia.org/wiki/Bulgariahttp://en.wikipedia.org/wiki/Physicisthttp://en.wikipedia.org/wiki/Georgi_Nadjakovhttp://en.wikipedia.org/wiki/Dielectrichttp://en.wikipedia.org/wiki/Patent_attorneyhttp://en.wikipedia.org/wiki/Patent_officehttp://en.wikipedia.org/wiki/New_Yorkhttp://en.wikipedia.org/wiki/Arthritishttp://en.wikipedia.org/wiki/Photoconductivityhttp://en.wikipedia.org/wiki/Zinchttp://en.wikipedia.org/wiki/Sulfurhttp://en.wikipedia.org/wiki/Microscopehttp://en.wikipedia.org/wiki/Bulgariahttp://en.wikipedia.org/wiki/Physicisthttp://en.wikipedia.org/wiki/Georgi_Nadjakovhttp://en.wikipedia.org/wiki/Dielectrichttp://en.wikipedia.org/wiki/Patent_attorneyhttp://en.wikipedia.org/wiki/Patent_officehttp://en.wikipedia.org/wiki/New_Yorkhttp://en.wikipedia.org/wiki/Arthritishttp://en.wikipedia.org/wiki/Photoconductivityhttp://en.wikipedia.org/wiki/Zinchttp://en.wikipedia.org/wiki/Sulfurhttp://en.wikipedia.org/wiki/Microscope


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2arbon paperor manual dupli2ating ma2hines* and people did not see the need for an ele2troni2

ma2hine. Bet;een 0E&E and 0E##* )arlson ;as turned do;n by over /% 2ompanies* in2luding

IBMand (eneral :le2tri2neither of ;hi2h believed there ;as a signifi2ant mar6et for 2opiers.

In 0E##* the Battelle Memorial Institute* a non!profit organi+ation in )olumbus*


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0EH%s* Savin )orporation developed and sold a line of li4uid!toner 2opiers that implemented a

te2hnology based on patents held by the 2ompany.

Prior to the ;idespread adoption of ?erographi2 2opiers* photo!dire2t 2opies produ2ed by

ma2hines su2h as Koda6Js Verifa? ;ere used. A primary obsta2le asso2iated ;ith the pre!

?erographi2 2opying te2hnologies ;as the high 2ost of supplies a Verifa? print re4uired supplies

2osting -SD L%.0" in 0E$E* ;hile a ero? print 2ould be made for -SD L%.%& in2luding paper

and labor. At that time* 1hermo fa? photo2opying ma2hines in libraries 2ould ma6e letter!si+ed

2opies for -SD L%./" or more ,at a time ;hen the minimum ;age for a -S ;or6er ;as -SD

L0.$".1here are many brnads of photo2opier ma2hines available in mar6et* but ero? is leadinf

brand in photo2opier mar6et.

CO,PA*Y OVERV)E@
http://en.wikipedia.org/wiki/Savin_(photocopiers)http://en.wikipedia.org/wiki/Kodakhttp://en.wikipedia.org/wiki/Kodakhttp://en.wikipedia.org/wiki/Kodakhttp://en.wikipedia.org/wiki/Savin_(photocopiers)http://en.wikipedia.org/wiki/Kodak


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Address-

H%%>ongRidgeRoad

Stamford* )onne2ti2ut%$E%#

-.S.A.

e$ephone- ,/%& E$H!&%%%

o$$ (ree- H%%!H/H!$&E$

(a7- ,/%& E$H!#&0/

http;;;.?ero?.2om

Statistics-

Pu5$ic Company

)ncorporated-0E%$ as 1he 8aloid )ompany

Emp$oyees-E0*#%%

Sa$es-L0H.0' billion ,0EE'

Re#enue- -SL0'./ billion,/%%'

Stoc; E7chan"es-e; For6 Mid;est Boston )in2innati Pa2ifi2 Philadelphia >ondon Basel

Berne (eneva >ausanne NOri2h.

ic;er Sym5o$-R

C:E:O:! Anne ,: ,u$cahy

S)Cs-&"'' )omputer Peripheral :4uipment* ot :lse;here )lassified &"'E


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bla26!and!;hite printers* multifun2tion systems* photo 2opiers* digital produ2tion printing

presses* and related 2onsulting servi2es and supplies. ero? is head4uartered in or;al6*

)onne2ti2ut,moved from Stamford* )onne2ti2ut in


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some long!suffering investors ;ho had nursed the 2ompany through the slo; resear2h and

development phase of the produ2t. In 0E$%* the Gilson )enter for Resear2h and 1e2hnologyG

;as opened in ebster* e; For6* a resear2h fa2ility for ?erography. 1hen in 0E$0* the 2ompany

2hanged its name to Gero? )orporationG. ero? 2ommon sto26 ,R ;as listed on thee;

For6 Sto26 :?2hange in 0E$0 and on the )hi2ago Sto26 :?2hange in 0EE%. In 0E$&* ero?

introdu2ed the ero? H0&* the first des6top plain!paper 2opier* bringing )arlsonJs vision of a

2opier that 2ould fit on anyoneJs offi2e des6 into a reality. 1en years later in 0E'&* a 2olor 2opier

follo;ed.

In 0E$E* ero? a24uired S2ientifi2 Data SystemsQSDS* and produ2ed the Sigmaline of &/!bit

mainframe 2omputersin the 0E$%s and 0E'%s. 1he laser printer ;as invented in 0E$Eby ero?

resear2her (ary Star6;eatherby modifying a ero? 2opier. 1his development resulted in the

first 2ommer2ially available laser printer* the ero? E'%%* being laun2hed in 0E''. >aser printing

eventually be2ame a multi billion dollar business for ero?. Ar2hie M2)ardell ;as named

president of the 2ompany in 0E'0. During his tenure* ero? introdu2ed its first 2olor 2opier.

During M2)ardellJs reign at ero?* the 2ompany announ2ed re2ord revenues* earnings and

profits in 0E'&* 0E'#* and 0E'". 5ohn )arrol be2ame a ba26er* later spreading the 2ompany

throughout orth Ameri2a. =ollo;ing these years of re2ord profits* in 0E'" ero? resolved an

anti!trust suit ;ith the =ederal 1rade )ommission ,=1)* ;hi2h at the time ;as under the

dire2tion of =rederi2 M. S2herer. 1he ero? 2onsent de2reeresulted in the for2ed li2ensing of the

2ompanyC sentirepatentportfolio* mainly to 5apanese 2ompetitors. 1his a2tion mar6ed the start

of an a2tivist approa2h to managing 2ompetition by the =1) and -.S. Department of 5usti2e

,Domb* and :astman Koda6.
http://en.wikipedia.org/wiki/Webster_(town),_New_Yorkhttp://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://en.wikipedia.org/wiki/Chicago_Stock_Exchangehttp://en.wikipedia.org/w/index.php?title=Xerox_813&action=edit&redlink=1http://en.wikipedia.org/wiki/Scientific_Data_Systemshttp://en.wikipedia.org/wiki/SDS_Sigma-5http://en.wikipedia.org/wiki/Mainframe_computerhttp://en.wikipedia.org/wiki/Laser_printer#Historyhttp://en.wikipedia.org/wiki/Gary_Starkweatherhttp://en.wikipedia.org/w/index.php?title=Xerox_9700&action=edit&redlink=1http://en.wikipedia.org/wiki/Archie_McCardellhttp://en.wikipedia.org/wiki/Photocopier#Color_photocopiershttp://en.wikipedia.org/wiki/Revenuehttp://en.wikipedia.org/wiki/Incomehttp://en.wikipedia.org/wiki/Profit_(accounting)http://en.wikipedia.org/wiki/Federal_Trade_Commissionhttp://en.wikipedia.org/wiki/Frederic_M._Schererhttp://en.wikipedia.org/wiki/Consent_decreehttp://en.wikipedia.org/wiki/Patenthttp://en.wikipedia.org/wiki/U.S._Department_of_Justicehttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/AT%26Thttp://en.wikipedia.org/wiki/DuPonthttp://en.wikipedia.org/wiki/Bausch_%26_Lombhttp://en.wikipedia.org/wiki/Eastman_Kodakhttp://en.wikipedia.org/wiki/Webster_(town),_New_Yorkhttp://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://en.wikipedia.org/wiki/Chicago_Stock_Exchangehttp://en.wikipedia.org/w/index.php?title=Xerox_813&action=edit&redlink=1http://en.wikipedia.org/wiki/Scientific_Data_Systemshttp://en.wikipedia.org/wiki/SDS_Sigma-5http://en.wikipedia.org/wiki/Mainframe_computerhttp://en.wikipedia.org/wiki/Laser_printer#Historyhttp://en.wikipedia.org/wiki/Gary_Starkweatherhttp://en.wikipedia.org/w/index.php?title=Xerox_9700&action=edit&redlink=1http://en.wikipedia.org/wiki/Archie_McCardellhttp://en.wikipedia.org/wiki/Photocopier#Color_photocopiershttp://en.wikipedia.org/wiki/Revenuehttp://en.wikipedia.org/wiki/Incomehttp://en.wikipedia.org/wiki/Profit_(accounting)http://en.wikipedia.org/wiki/Federal_Trade_Commissionhttp://en.wikipedia.org/wiki/Frederic_M._Schererhttp://en.wikipedia.org/wiki/Consent_decreehttp://en.wikipedia.org/wiki/Patenthttp://en.wikipedia.org/wiki/U.S._Department_of_Justicehttp://en.wikipedia.org/wiki/IBMhttp://en.wikipedia.org/wiki/AT%26Thttp://en.wikipedia.org/wiki/DuPonthttp://en.wikipedia.org/wiki/Bausch_%26_Lombhttp://en.wikipedia.org/wiki/Eastman_Kodak


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ithin four years of the 2onsent de2ree* ero?Js share of the -.S. 2opiermar6et dropped from

nearly 0%% to less than 0#. Bet;een 0E"% and 0EH% 5apanese 2ompanies 2onsummated more

than &"*%%% foreign li2ensing agreements* mostly ;ith -.S. 2ompanies* for free or lo;!2ost

li2enses made possible by the =1) and D


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1he ero? Alto ;or6station ;as developed at ero? PAR). ero? later released a similar

system to the Alto* the ero? Starin 0EH0 as a ;or6station. It ;as the first 2ommer2ial system to

in2orporate various te2hnologies that today have be2ome 2ommonpla2e in personal 2omputers*

in2luding a bit!mapped display* a ;indo;!based (-I* mouse* :thernet net;or6ing* file servers*

print servers and e!mail. 1he ero? Star* despite its te2hnologi2al brea6throughs* did not sell

;ell due to its high pri2e* 2osting L0$*%%% per unit. A typi2al ero? Star!based offi2e ;ould have

2ost L0%%*%%%.In the mid 0EH%s* Apple2onsidered buying ero? ho;ever* a deal ;as never

rea2hed. Apple instead bought rights to the Alto (-I and adapted it into to a more affordable

personal 2omputer* aimed to;ards the business and edu2ation mar6ets. 1he Apple Ma2intosh

;as released in 0EH#* and ;as the first personal 2omputer to populari+e the (-I and mouse

amongst the publi2.1he 2ompany ;as revived in the 0EH%s and 0EE%s* through improvement in

4uality design and realignment of its produ2t line. Development of digital photo2opiers in the

0EE%s and a revamp of the entire produ2t range essentially high!end laser printers ;ith atta2hed

s2anners ;hi2h ;ere able to be atta2hed to 2omputer net;or6s again gave*ero? a te2hni2al

lead over its 2ompetitors. ero? ;or6ed to turn its produ2t into a servi2e* providing a 2omplete

Gdo2ument servi2eG to 2ompanies in2luding supply* maintenan2e* 2onfiguration* and user
http://en.wikipedia.org/wiki/Xerox_Starhttp://en.wikipedia.org/wiki/Ethernethttp://en.wikipedia.org/wiki/File_serverhttp://en.wikipedia.org/wiki/Print_serverhttp://en.wikipedia.org/wiki/E-mailhttp://en.wikipedia.org/wiki/Apple_Inc.http://en.wikipedia.org/wiki/Apple_Macintoshhttp://en.wikipedia.org/wiki/File:Xerox_Alto.jpghttp://en.wikipedia.org/wiki/Xerox_Starhttp://en.wikipedia.org/wiki/Ethernethttp://en.wikipedia.org/wiki/File_serverhttp://en.wikipedia.org/wiki/Print_serverhttp://en.wikipedia.org/wiki/E-mailhttp://en.wikipedia.org/wiki/Apple_Inc.http://en.wikipedia.org/wiki/Apple_Macintosh


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support. 1o reinfor2e this image* the 2ompany introdu2ed a 2orporate signature* G1he Do2ument

)ompanyG above its main logo and introdu2ed a red Gdigital G. 1he Gdigital G symboli+ed the

transition of do2uments bet;een the paper and digital ;orlds. In /%%%* ero? a24uired1e6troni?

2olor printing and imaging division in ilsonville*


18/81

T ero? Management Model 7 the Managing =or Results ,M=R pro2ess

revitali+ed

T e; )onvenien2e )opier series engineered and laun2hed by Rampur. ""

ational Integration a2hieved

T )hannels Premier )lub for :?tended Sales Promotion Agents

T IS< 0#%%0 Surveillan2e Audit su22essfully 2on2luded

T


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Modi2orp >imited ,M) 2on2luded

T 1e6troni? )olour Printing 7 Imaging Division ,)PID in India integrates ;ith

ero? Modi2orpJs )hannels Business

T 'th :mployee Day 2elebrated. )ompany Merit A;ards instituted

T Kno;ledge Sharing at ;or6 initiative announ2ed

T


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T Do2ument solutions for tele2om* ban6ing 7 finan2e* graphi2 arts* edu2ation*

manufa2turing 7 government.

T Industry o. 0 in overall )ustomer Satisfa2tion and servi2e. ation;ide

distribution 7 rea2h.

T idespread 2overage and strong dealer net;or6 for plug 7 play produ2ts and

supplies.

T Ben2hmar6 Manufa2turing 7 Supply )hain operations.

T 1he =irst in industry to a2hieve IS< E%%/ for Manufa2turing and Mar6eting

)ustomer Servi2e Support.

T It also endeavored to be among the first 0% 2ompanies in India to obtain ISimited story 2an be divided into the follo;ing phases

o 1he Start!up years ,0EH& ! H$

o 1he 1a6e!off Phase ,0EH$ ! HE

o Maturing of the Partnership ,0EHE ! E0

o :volution into 1he Do2ument )ompany ,0EE0 ! E"

o (earing up for (lobali+ation 7 Kno;ledge (ro;th ,0EE" ! EE


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o /%%% 7 Beyond >eading the Digital Do2ument Revolution

!US)*ESS GROUP

1hrough its three business groups ! Produ2tion Systems (roup ,PS(* e;


27/81

Product o3 Bero7

O33ice product o3 Bero7

Co$or ,u$ti3unction

A 2omplete line of offi2e 2olor laser multifun2tion printers that 2opy* print* s2an* and fa? all in

one.

,A Phaser 0.F,(P

Print* 2opy* s2an* fa?* email

Best for small* fre4uent 3obs in a small ;or6 team or personal environment

)olor up to 0/ ppm

Bla26 up to 0$ ppm

Standard paper 2apa2ity /"0 sheets

Ma?imum paper 2apa2ity /"0 sheets

,BPhaser 009,(P
http://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6128mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6115mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6115mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6128mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6128mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6115mfp/enus.html


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Print* 2opy* s2an* fa?

Best for small* fre4uent print 3obs in a ;or6group or personal environment

)olor up to " ppm

Bla26 up to /% ppm

Standard paper 2apa2ity /%% sheets

,)Phaser FF/,(P


)olor output for the pri2e of bla26!and!;hite

)artridge!free solid in6te2hnology

Bla26 up to &% ppm

)olor up to &% ppm

Standard paper 2apa2ity $/" sheets

Ma?imum paper 2apa2ity 0*$'" sheets
http://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-8860mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-8860mfp/enus.htmlhttp://www.office.xerox.com/printing-ink-costs/enus.htmlhttp://www.office.xerox.com/solid-ink/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-8860mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6115mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-8860mfp/enus.htmlhttp://www.office.xerox.com/printing-ink-costs/enus.htmlhttp://www.office.xerox.com/solid-ink/enus.html


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,DPhaser 0F/,(P


Best for small* fre4uent print 3obs

or6group -p to 0% users

)olor up to /% ppm

Bla26 up to &0 ppm

Standard paper 2apa2ity #%% sheets

Ma?imum paper 2apa2ity E"% sheets

,:>@or;Centre 1//

e;Y 1rade!up RebateY

Print* )opy* S2an* =a?* :mail

Best for everyday offi2e use in small to medium ;or6groups

)olor up to &/ ppm

Bla26 up to &' ppm
http://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6180mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/workcentre-6400/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/workcentre-6400/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6180mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/phaser-6180mfp/enus.htmlhttp://www.office.xerox.com/multifunction-printer/color-multifunction/workcentre-6400/enus.html


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,= @or;Centre 1.9H1.FH169

e;Y

Print* 2opy ;ith optional s2an* fa?* email

Best for everyday 3obs in 2olor or bla26 and ;hite

)olor up to /% /H &" ppm

Bla26 up to /" /H &" ppm

Ma?imum paper 2apa2ity "*0#% sheets

,() @or;Centre .6.H.1.


Best for bla26!and!;hite 3obs ;ith 2olor ;hen you need it

)olor up to 0% ppm

Bla26 up to &/ #% ppm

Ma?imum paper 2apa2ity #*'/% sheets

,8 @or;Centre 6.FH669H619H61
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Print* )opy ;ith optional S2an* =a?* :mail


)olor up to /$ &0 &" #% ppm

Bla26 up to /H &" #" ppm

Ma?imum paper 2apa2ity &*0#% sheets

=)>Co$orIu5e ./0H./.H./6

e;Y

Print* 2opy* s2an* email and optional fa?

)hoose fle?ible pri2ing plans to pay less for 2olor pages

)artridge!free solid in6te2hnology

Best for high!volume 2olor usage

Print and 2opy up to "% ppm ,;ith fle?ible print speeds from &H to H" ppm on )olor@ube E/%&

Standard paper 2apa2ity &*&%% sheets

Ma?imum paper 2apa2ity '*&%% sheets

,5 @or;Centre 99H9H9
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)opy ;ith optional Print* S2an* =a?* :mail

Best for high!volume 3obs of any si+e ;ith great 2olor ;hen you need it

)olor up to #% "% ppm

Bla26 up to "" $" '" ppm

Ma?imum paper 2apa2ity "*/$% sheets

,A @or;Centre PE0./HPE0./i

)opy* Print* S2an* =a?

Best for small 3obs in a personal use or small ;or6group environment

"% Sheet Automati2 Do2ument =eeder

Ma?imum paper 2apa2ity ""% sheets

,B @or;Centre 100F
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)opy* Print* S2an* =a?

Best for small 3obs in a ;or6group or small offi2e environment

Speed up to 0H ppm

Ma?imum paper 2apa2ity 0*/%% sheets

=C>@or;Centre ,./H,./i

)opy* print* fa?* s2an* email

Best for small 2opying* printing* fa?ing and s2anning 3obs

"% page duple? automati2 do2ument feeder

Speed up to // ppm

Ma?imum paper 2apa2ity 0*/%% sheets

,D Phaser 66//,(P
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Best for everyday use on small ;or6 teams ,/!0% users

"%!sheet Automati2 Do2ument =eeder

Speed up to &% ppm

Standard paper 2apa2ity &%% sheets

Ma?imum paper 2apa2ity ""% sheets

,:@or;Centre 6.0/H6../

e;Y

Print* )opy* S2an* =a? ,and :mail on or6)entre &//%

Best for personal use or small ;or6teams ,0!" users

"%!sheet Automati2 Do2ument =eeder

Speed up to /# &% ppm

Standard paper 2apa2ity /"% sheets

,= @or;Centre 9...
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)opier or Printer)opier ;ith optional s2an and fa?

Best for everyday usage for small! and medium!si+e 3obs

Speed up to // ppm

Standard paper 2apa2ity 0*0%% sheets

Ma?imum paper 2apa2ity &*0%% sheets

,(@or;Centre 9..9

)opier or Printer)opier ;ith optional s2an and fa?


Speed up to /" ppm

,8 @or;Centre 9/6/H9/9/

)opy* ;ith optional Print* S2an* =a?* :mail

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Speed up to &% "% ppm

Ad#anced ,u$ti3unction

8igh!performan2e multifun2tion printers ;ith advan2ed s2an* fa?* se2urity* and a22ountingsolutions

,A@or;Centre 99H9H9

)opy ;ith optional Print* S2an* =a?* :mail

Best for high!volume 3obs of any si+e ;ith great 2olor ;hen you need it

)olor up to #% "% ppm

Bla26 up to "" $" '" ppm

Ma?imum paper 2apa2ity "*/$% sheets

,B @or;Centre 99H99H9F


Best for heavy offi2e use or in!house produ2tion

Speed up to $" '" H' ppm

Standard paper 2apa2ity #*'%% sheets
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Ma?imum paper 2apa2ity H*'%% sheets

,)@or;Centre 96.H96F


Best for fre4uent usage for small to medium 3obs

Speed up to &/ &H ppm

Standard paper 2apa2ity 0*0%% sheets

Ma?imum paper 2apa2ity H*'%% sheets

,D @or;Centre .6.H.1.



)olor up to 0% ppm

Bla26 up to &/ #% ppm

Ma?imum paper 2apa2ity #*'/% sheets
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38/81

,:@or;Centre 109/

Print* )opy* :mail* =a?* S2an

Best for heavy usage of small to medium 3obs

Speed up to #" ppm

,= @or;Centre 6.FH669H619H61

Print* )opy ;ith optional S2an* =a?* :mail


)olor up to /$ &0 &" #% ppm

Bla26 up to /H &" #" ppm

Ma?imum paper 2apa2ity &*0#% sheets
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O5ecti#e

)mportance

Scope

O5ecti#e

1o 6no; about the photo 2opy ma2hines in mar6et in (ha+ipur 2ity.

1o find out the fa2tor ;hi2h effe2t 2ustomer preferen2e regarding photo2opy ma2hine

1o determine the a2tual demand of 2onsumers.


40/81

1o 6no; the prospe2ts and 2hallenges related ;ith the photo 2opy ma2hine mar6et.

1o find out the satisfa2tion level of 2ustomers.

)mportance

1he importan2e of a pro3e2t report is follo;ing

1he study ;ill help to 6no; that ;hat additional features 7 ;hat fa2ilities should be

in2rease.


41/81

)ustomer is satisfied ;ith the produ2t and servi2es provided by 2ompanies or he is

dissatisfied. It helps in identify reason behind dissatisfa2tions.

1he importan2e of study is that it is helpful to ma6e future poli2y of the 2ompany.

It is important to 2reate a ne; plan for produ2ts 7 servi2es in future ;ith uni4ue 4uality

7 fa2ilities that ;ill be preferred by the 2ustomers. 1o 6no; the fa2tor behind pur2hase of photo 2opy ma2hines produ2ts.

1o 6no; the re2ent te2hnologies and gro;th rate of photo 2opy ma2hines in (ha+ipur.

Scope

1he s2ope of this pro3e2t is the study the produ2t 4uality and gro;th of the 2ompany. It 2overs a

;ide range analysis of the 2ompany that ;hat 6ind of produ2t 4uality servi2es has been provided

by the 2ompany* ;hat are the 4ualities of produ2ts* ;hat are the satisfa2tion level of the 2ustomer

by the of the 2ompany* ;or6ing and promotional pro2ess of the 2ompany* 8o; the 2ompany

satisfy the 2ustomer by its produ2t.


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1his study also shed light on the relationship of 2ompany ;ith 2ustomers. 1he study also 2overs

the behavioral pattern of 2ompany employees ;ith the 2ustomer at the time of 2omplains for any

produ2t and ho; they provide servi2e to them and satisfa2tion a22ording to 2hoi2e of photo 2opy

ma2hines in (ha+ipur.

1he response of the 2entre to;ards the 2ustomer also 2overed in this study. After analysis the

resear2her 2omes to 6no; that the 2ustomer response 2entre gives good response to ea2h and

every 2omplaint and do its best of satisfy the 2ustomers by its servi2e and produ2ts provided by

the photo 2opy ma2hines in (ha+ipur. After analysis the resear2her 2omes to 6no; that the re2ent

te2hnologies and gro;th rate of photo 2opy ma2hines in (ha+ipur.


43/81

Chapter 8.

Research ,ethodo$o"y

Research ,ethodo$o"y

KResearchK

Resear2h is a purposeful investigation. It is a s2ientifi2 7 systemati2 sear2h for 6no;ledge 7

intimation on a spe2ifi2 topi2 resear2h is use full 7 resear2h ob3e2tive 2an be a2hieved if it is

done in propose pro2ess

,ethodo$o"y


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1he ;orld methodology spell the meaning itself if the method used by the resear2hes in

obtaining information. 1he data ,information 2an be 2olle2ted from primary sour2es 7 se2ondary

sour2es. By primary data ;e mean data 2olle2ted by resear2hes himself for the first time to

2ollaborate the data ;hi2h has previously not been used is 6no;n as primary data By se2ondary

data ;e mean the data 2olle2ted from various published matters* a Maga+ine ne;spapers status

of previous resear2h report et2. In other ;ords ;e 2an say that the data ;hi2h as already been

used your different purpose by different people is 6no;n as se2ondary Primary data 2an be

2olle2ted through 4uestionnaire and personal intervie; as for as 2on2ern my resear2h is limited

to dealers personality Se2ondary data are 2olle2ted from the various boo6s 3ournals ne;

spapereditional e?pert suggestions ;eb sites 7 internet 7 et2. Resear2h is a 2ommon language

refers to a sear2h of 6no;ledge. Resear2h is s2ientifi2 7 systemati2 sear2h for pertinent

information on a spe2ifi2 topi2* infe2t resear2h is an art of s2ientifi2 investigation. Resear2h

Methodology is a s2ientifi2 ;ay to solve resear2h problem. It may be understood as a s2ien2e of

studying ho; resear2h is doing s2ientifi2ally. In it ;e study various steps that are generally

adopted by resear2hers in studying their resear2h problem. It is ne2essary for resear2hers to 6no;

not only 6no; resear2h method te2hni4ues

he scope o3 Research ,ethodo$o"y is


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other 4uestions are usually ans;ered ;hen ;e tal6 of resear2h methodology 2on2erning a

resear2h problem or study. 1he pro3e2t is a study ;here fo2us is on the follo;ing points

RESEARC& +ES)G*8

A resear2h design is defined* as the spe2ifi2ation of methods and pro2edures for a24uiring the

Information needed. It is a plant or organi+ing frame;or6 for doing the study and 2olle2ting the

data. Designing a resear2h plan re4uires de2isions all the data sour2es* resear2h approa2hes*

Resear2h instruments* sampling plan and 2onta2t methods.

Research desi"n is main$y o3 3o$$o


46/81

A 2asual design investigates the 2ause and effe2t relationships bet;een t;o or more variables.

1he hypothesis is tested and the e?periment is done. 1here are follo;ing types of 2asual designs

I. After only design

II. Before after design

III. Before after ;ith 2ontrol group design

IV. =our groups* si? studies design

V. After only ;ith 2ontrol group design.

VI. )onsumer panel design

VII. :?posit fa2to design

!> +AA CO''EC)O* ,E&O+

PR),ARY SECO*+ARY

Dire2t personal Intervie;

Indire2t personal Intervie;

Information from 2orrespondents (ovt. publi2ation

Unpu5$ished SourcesPu5$ished Sources


47/81

Mailed 4uestionnaire Report )ommittees 7 )ommissions

@uestion filled by enumerators. Private Publi2ation

Resear2h institute

PR),ARY +AA

1hese data are 2olle2ted first time as original data. 1he data is re2orded as observed or

en2ountered. :ssentially they are ra; materials. 1hey may be 2ombined* totaled but they have

not e?tensively been statisti2ally pro2essed. =or e?ample* data obtained by the peoples.

SECO*+ARY +AA

(o$$o


48/81

Unpu5$ished +ata Data may be obtained from several 2ompanies* organi+ations*

;or6ing in the same areas li6e maga+ines.

Period o3 Study 1his study has been 2arried out for a ma?imum period of # ;ee6s.

Area o3 study 1he study is e?2lusively done in the area of mar6eting. It is a pro2ess re4uiring

2are* sophisti2ation* e?perien2e* business 3udgment* and imagination for ;hi2h there 2an be no

me2hani2al substitutes.

Samp$in" +esi"n 1he 2onvenien2e sampling is done be2ause any probability sampling

pro2edure ;ould re4uire detailed information about the universe* ;hi2h is not easily available

further* it being an e?ploratory resear2h.

Samp$e Procedure In this study 93udgmental sampling pro2edure is used. 5udgmental sampling

is preferred be2ause of some limitation and the 2omple?ity of the random sampling. Area

sampling is used in 2ombination ;ith 2onvenien2e sampling so as to 2olle2t the data from

different regions of the 2ity and to in2rease reliability.

Samp$in" Size 1he sampling si+e of the study is 0%% users.

,ethod o3 the Samp$in"

Pro5a5i$ity Samp$in"

It is also 6no;n as random sampling. 8ere* every item of the universe has an e4ual 2han2e or

probability of being 2hosen for sample.

Pro5a5i$ity samp$in" may 5e ta;en in3orm o3-


49/81

Simp$e Random Samp$in" Asimple random sample gives ea2h member of the population

an e4ual 2han2e of being 2hosen. It is not a hapha+ard sample as some people thin6Y


50/81

done for every element in these groups or a sub sample of elements may be sele2ted ;ithin ea2h

of these groups.

*on Pro5a5i$ity Samp$in"

It is also 6no;n as deliberate or purposive or 3udge mental sampling. In this type of sampling*

every item in the universe does not have an e4ual* 2han2e of being in2luded in a sample.

)t is o3 3o$$o


51/81

+ata Co$$ection- ! Data is 2olle2ted from various 2ustomers through personal intera2tion.

Spe2ifi2 4uestionnaire is prepared for 2olle2ting data. Data is 2olle2ted ;ith more intera2tion and

formal dis2ussion ;ith different respondents and ;e 2olle2t data about investment pattern of

people by fa2e to fa2e 2onta2t ;ith the persons from ;hom the information is to be obtained

,6no;n as informants. 1he intervie;er as6s them 4uestions pertaining to the survey and

2olle2ts the desired information.

Chapter L 6

+ata Ana$ysis

2

)nterpretation


52/81

I0-hi2h brand of photo2opier ma2hine you use

Satis3action $e#e$ Respondent =*o:>

)anon /"

Ri2oh 0"

Sharp /%

ero? #%


53/81

Ana$ysis

After the survey the resear2her found that0%% respondent 6no; about the loreal and

dove* %% respondent donCt 6no; about the loreal and dove.

)nterpretation

1he above analysis sho;s that most of the respondent 6no; about the loreal and dove.


54/81

I.-Does brand name influen2e your pur2hasing behaviour ;hile installing the photo2opier

Ma2hines


Fes H%

o /%


55/81

Ana$ysis


56/81



)nterpretation


I6-8o; printing 2ost influen2es your installation de2ision



57/81

Disagree /"

o ans;er 0"

Agree $%


58/81

Ana$ysis



)nterpretation


.


59/81

I1- Does po;er 2onsumption of ma2hines is a 2onsiderable fa2tor ;hile 2hoosing a ma2hine


Fes H"

o 0"


60/81

Ana$ysis



)nterpretation



61/81

I9-1he speed of a ma2hine ,ppm!paper per minute is 2onsiderable fa2tor ;hile 2hoosing a

Ma2hine


Disagree /H

o ans;er 0"

Agree "'


62/81


63/81

Ana$ysis



)nterpretation


I-Does other feature li6e M=D,multi fun2tion devi2e play a signifi2ant role ;hen you

pur2hasing


64/81

photo2opier ma2hine

Satis3action $e#e$ Respondent =*o:>Disagree &"

o ans;er 0"

Agree "%

Ana$ysis



)nterpretation


65/81


I-Does print 4uality is 2onsiderable fa2tor ;hile 2hoosing a ma2hine


Disagree 0"

o ans;er 0%

Agree '"


66/81


67/81

Ana$ysis



)nterpretation



68/81

IF-Does pri2e fa2tor affe2t the buying behaviours


Disagree /%

o ans;er 0%

Agree '%


69/81


70/81

Ana$ysis



)nterpretation



71/81

Chapter81

(indin"s


72/81

(indin"


73/81

Chapter89

Conc$usion


74/81

Conc$usion

As it has been dis2ussed* 1oday erography Industry has a very high gro;th potaional in mar6et.

Post liberali+ation* the industry institution has been gro;ing at a rapid pa2e in terms of its assets

under management.

1he study aimed at finding out the mar6et shares of ero? photo2opier ma2hine. It ;as found

that mostly organi+ation prefer the ero? photo2opier ma2hine* be2ause the servi2es* fa2ilities of

M=D*po;er saving* print 4uality is better than other photo2opier 2ompany ma2hines.


75/81

Su""estions

1he ero? photo2opier.


76/81

'imitation

In the survey 2ondu2ted all the due efforts are made ;ith full effort and diligen2e but still their

might be some error due to the follo;ing reasons

8uman behavior is too 2omple? to determine. So the information dis2losed by them may

not be very a22urate.

1his survey is 2ondu2ted on a very small sample si+e* so it might be possible that the

information given by su2h respondents may not mat2h ;ith the reply of the ;hole publi2

of gha+ipur.

1here ;as a time 2onstraint ;hile 2ondu2ting the report.

It might be possible that the ans;ers given by the respondents are full of biasness.

Some of the respondents ;ere not ;illing to reply the 4uestions.

As the 4uestionnaire is in :nglish language* some respondents found it diffi2ult to

understand it* even many refused.


77/81

IUES)O**A)RE

+EAR RESPO*+E*%

Myself Avinash Dubey Pursuing B.B.A at 1.:.R.I. P.(. (8ANIP-R. I see6 your

responses and 6ind 2o!operation for the purpose of su22essful of my survey pro3e2t report.

&A*4 YOU

Avinash Dubey

B.B.A.#thsem

1.:.R.I. P. (. )ollege (ha+ipur

*ame- MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM:::

A"e- MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM:::

Address- MMMMMMMMMMMMMMMMMMEducation-M:MMMMMMMMMM:::

Gender- MMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM

Occupation- MMMMMMMMMMMMMMMMM,onth$y )ncomeMMMMMMMMM

@!0 Are you 6no; about the dove or loreal produ2ts

,a Fes ,b o

@!/


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@!& value to the different pur2hasing fa2tors ,ran6ed from 0 to "

,a Pri2e

,b Pa26aging

,2 Ingredients

,d >o2ation of retail store

@!# 8o; do you determine the trust ;orthiness of the 2osmeti2 brand you are using

,a Produ2t origin ,b A;ards re2eived

,2 >aboratory re2ommendation ,d :ditorial re2ommendation

@!" 8o; do you get to 6no; your 2osmeti2 produ2ts

,a Internet Sample ,b e;spaper

,2 >eaflets ,d Seminars

,e ords of mouth

@!$ hi2h areas interest you the most

,a Dis2ount ,b >atest produ2t

,2 Produ2t revie;s ,d Beauty

@!' Are you satisfied ;ith the variety of brand availability in the mar6et

,a Fes ,b o

@!H here do you li6e to go for shopping

,a Super mar6 ,b Mall

,2 1raditional shop ,d :!shopping


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@!E 8o; do you differentiate one brand from the other

,a Brand name ,b Spo6esperson

,2 =un2tion ,d >eaflets

@!0% hat 6ind of promotion ;ould you attra2t you to buy s6in 2are produ2ts the most

,a e;spapers ,b Seminars

,2 PromotersC ,d >eaflets 7 1V 2omments

@!00! (ive )omments for your brand.


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!i5$io"raphy

@e5sites-

a. ;;;.?ero?.2om

b. Do2utal6 April /%%/

2. ;;;.?ero?modi2orp.2om

!oo;s-

).R.Kothari! Resear2h Methodology

K.Paneersalem! Resear2h Methodology

Philip Kotler! Mar6eting

,a"azines-

a. Business ee6
http://www.xerox.com/


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