PHP Management:Boards, HR and PR

Linda Bresnahan, MSDirector of OperationsPhysician Health Services, Inc.

Sarah Early, PsyDExecutive DirectorColorado Physician Health Program

Federation of State Physician Health Programs (FSPHP) Annual Conference: Seattle, WashingtonApril 27, 2011

Objectives:

•Explore three essential elements of PHP Management: ▫Board of Directors▫Human Resources▫Public Relations

•Discuss various approaches and models•Share concepts, insights and practical

resources to assist administrators to prioritize with limited resources

Board of Directors (BOD)▫Nonprofit, for profit vs other

10.8%

43.2%

48.6%

2.7%8.3%

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

StateBoard MedAssoc NonProfit ForProfit Other

Primary Affiliation

Board of Directors (BOD) Continued…

▫Structure of BOD within your organization Solely administrative (traditional nonprofit board role

which entails fiduciary and administrative policy responsibility)

Specified clinical role? Reviewing cases directly or anonymously? Under what specified situations?

Active or working Board with direct operations responsibilities

Board of Directors (BOD) Continued…

▫Bylaws Terms of service Rotation of Board Officers Committees Voting Meetings Structure

▫Nomination Criteria of Board Members Diversity Competency Representation

Board of Directors (BOD) Continued…

▫Orientation▫ Rights and Responsibilities▫ Confidentiality and Conflict of Interest Sheets▫ Committee Lists▫ Organizational Chart▫ Board of Director Contact Information Sheet▫ History of CPHP▫ Fundraising History and Philosophy▫ Current Fundraising Campaign Numbers▫ Training Schedule

▫ Meeting with Executive Director/Medical Director▫ Meeting with Development Specialist▫ Attend Various Clinical Meetings▫ Attend Meeting with Medical Board

Board of Directors (BOD) Continued…

▫Confidentiality/Conflicts of Interest Disclosure Clarify Annual Transparency

Human Resources▫Benefits

Health: Medical, dental, vision Other Insurance: life, disability, cancer, accident, etc. Retirement EAP/Financial/Legal advisement

▫Hiring Personnel Advertising Screening Offer letters Background checks/uds

▫Employment Law

Human Resources Continued…

▫Personnel Issues Time suck! If you do not address the issues will be forced Consult: leadership, legal, HR Clear policies for discipline Employee Handbook Know what to fight and what not to – law vs.

pride ▫Prevention / Communications

Staff meetings Staff development / retreats

Public Relations

▫Importance of Medical Community friends Have relationships with key individuals in

medical community: medical board, medical society, legislators, hospitals, referral sources, training programs, etc.

Nurture! Use others in your program for help: perfect

role for your BOD!▫Awareness of key legislative matters and

current medical community issues

Public Relations Continued…▫Advisory Committees

Connection to community referrals Connection to medical community area of

interest Clarify role

▫Fundraising Way to connect to medical community Use of BOD Know limits/expectations – be clear about

this with BOD

Conclusion:▫Interconnectedness of 3

areas▫Apply as appropriate to your

PHP – can’t do it all, so what comes first? What resources do you have? Know BOD expectations.

▫Take away one concept/resource to use

▫Suggestions from audience?