pipat eamsherangkoon managing director kneticon co., ltd.eitcomputer.com/ddown/2013/june/6.0 what...

Pipat EamsherangkoonPipat Eamsherangkoon

Managing Director

Kneticon Co., Ltd.

Overview

� Problems related to staff competencies in Thai Industries

� Gaps between Universities and Needs in IT industry

� Areas of Competency in IT� Areas of Competency in IT

� Existing Professional Certifications

� How can IT professionals obtain skills and certifications to meet career path?

� Continuing Professional Learning and Training

� You are the one who determines your future

10 พ.ค. 56 2Kneticon Co., Ltd.

Speaker’s Background

� First place in Chulalongkorn Engineer Entrance Exam 1974.

� King scholarship to study at MIT, BS Mechanical Engineering

� GA Tech MS in Electrical Eng. and Info. Computer ScienceGA Tech MS in Electrical Eng. and Info. Computer Science

� 10 years experience working in USA in IT, Data com and Telecom Industries.

� 15 years experience working for Telecom and Banking industries at True, Bangkok Bank, ACL Bank, CIMB Thai bank, etc. as infra structure head, advisor, CIO

� Currently MD of Kneticon Co., Ltd providing IT Services, Network Appliances, and Cloud applications.


Problems related to staff competencies

in Thai IT Industries

� Varying quality of IT-major graduates from different universities

� Areas and depth covered are not enough to work for enterprises

� Lack of maturity in work process

� Lack hands on experience in normally used areas e.g. networking, infrastructure design, SW engineering, requirement networking, infrastructure design, SW engineering, requirement and design process, project management, IT security, etc.

� Lack problem solving skill

� Lack of modeling/prototyping skill

� Maturity in running projects and IT management

� Presentation skill in proposing IT solutions to business

� Self learning, self skill development

� English language skill: reading, writing, verbal skills


However, you are better prepared

than the past generations!

� IT is a young discipline and is evolving during the last 50 years.

� Past generations learned from trials and errors and experience from leading research labs like AT&T Bell experience from leading research labs like AT&T Bell Lab, Xerox PARC, IBM, HP, Sun, Microsoft, and leading universities like MIT, Stanford, Carnegie Mellon, Berkeley, etc.

� Now experts have gathered and established best practices into modern standards and guidelines.

� But we don’t teach these things in Thai universities!


IT Career Paths

� IT Career Paths:� Operation: Infra structure management and maintenance

� Service Support: Customers and users support, pre-sales/post sales support

� Services and Products Development: Services, SW, and products � Services and Products Development: Services, SW, and products development

� Quality Assurance

� Multi-media and Animation

� IT Security

� R&D: Services/Products design, prototyping, and development

� Risk management, BCM, IT audit and compliances

� IT project planning and management

� Enterprise Architects


Different Temperament for

Different Career Paths� Some jobs require details and patience: audit, QA� Some requires lots of technique and curiosity: Security, network

admin, SW developers.� Some requires hands on experience: network engineers, server

admin.admin.� Some requires a lot of human interaction: project

manager/coordinators, BCM, SA, help desk, etc.� Some requires lots of concentration: programmers� Some requires modeling skill: system/application architect,

system designers, network architect, etc.� Some requires consistency and alertness: security monitoring,

command center � Some requires a lot of presentation skills: Project managers, IT

Strategic planning and management, etc.


Areas of Competency in Operation and Support

� Operation and Support:� Operation Life Cycle and standard processes

� Technical knowledge on network infra and network servicesservices

� Service level standards and how to design, develop, and operate IT infrastructure to meet the SLA in cost effective manner

� Effective operation process to provide great IT services to customers and users

� Infra structure design and implementation to provide cost effective infra in timely manner and within budget


Related Career Path Certifications

� IT Operation and Support Certifications -

� ITIL:

http://www.itil-officialsite.com/WhatisITIL.aspx

� COBIT:� COBIT:

http://www.isaca.org/cobit/pages/default.aspx http://en.wikipedia.org/wiki/COBIT

� CompTIA: http://certification.comptia.org/getCertified/certifications.aspx


Competency in Services and

Products Development

� Modern Software Development Life Cycle (SDLC)� CMMI

� Agile, Rapid Prototyping

� Software Engineering Process� Software Engineering Process

� Effective IDE, QA, Testing Tools

� Services/Products Development Process

� Modern Software Frameworks and Design Patterns

� Software Architecture

� Application Security, Reliability, and Availability

� Cloud Ready Application Services

� Services and Applications Architecture


Related Certification in Service

Development

� Software Development Certification: IEEE CSDP

� http://www.computer.org/portal/web/certification/csdp

� Corporate Certification: CMMI

� http://cmmiinstitute.com/� http://cmmiinstitute.com/


Competency in Quality Assurance

� Software Quality Management

� Software Testing

� Software Quality Assurance

Related Certifications

� The Certified Associate in Software Quality (CASQ)� The Certified Associate in Software Quality (CASQ)

� Software Quality Analyst (CSQA)

� Certified Manager of Software Quality (CMSQ)

� Certified Software Quality Engineer (CSQE)

� http://degreedirectory.org/articles/How_Do_I_Earn_Certification_in_Software_Quality_Assurance.html

� http://www.softwarecertifications.org/

� http://en.wikipedia.org/wiki/American_Society_for_Quality

� Six Sigma:� http://www.isixsigma.com/new-to-six-sigma/getting-started/what-six-sigma/


Competency in Multi-media and

Animation

� This is a popular but young discipline

� There is no widely accepted certification program


IT Security Management� Information security has become a critical discipline due to the increasing online and

Cloud services and revenues.

� There are well established information security guidelines and certification for network infrastructure, applications, and services.

� Information security professionals must have both business perspective and technical competency in order to establish effective strategy, policies, guidelines, and control to ensure effective investment in resources.

� Complexity and constantly changing IT threats require both management and technical � Complexity and constantly changing IT threats require both management and technical team to constantly update effective monitoring, preventive measures, and response measures to ensure that key services are not compromised and corporate reputation is not damages.


� (ISC)2 (International Information Systems Security Certifications Consortium) offers CISSP: Certified Information Systems Security Professional and SSCP: System Security Certified Practitioner certifications.

� ISACA (Information Systems Audit and Control Association) offers CISM: Certified Information Security Manager and CISA: Certified Information Security Auditor certifications.

� SANS Institute offers a range of GIAC (Global Information Assurance Certification) certifications.

� CompTIA (Computing Technology Industry Association) offers security and network certifications.

� CERT-certified Computer Security Incident Handler10 พ.ค. 56 14Kneticon Co., Ltd.

Competency in Research and Development

� Effective technology and products comparison (Google skill in English)

� System Requirements and Specification

� Understand standards and best practices in each � Understand standards and best practices in each specific industry

� Innovative and Creative product design to meet market opportunity

� Effective prototyping and customer feedback analysis

No certification in this area


Risk Management and Business

Continuity Management

� IT Risk Management Process

� Best practice in managing risks to enterprises related to IT process and services

� IT Business Continuity Management Process� IT Business Continuity Management Process

� How to maintain enterprise services and operation during the disasters or any business disruption

� IT Audit Process

� Auditing is a required compliance to all public enterprises and require skill and knowledge to ensure its effectiveness



IT Risk Management:� ISCA Certified in Risk and Information Systems Control (CRISC)

certification� http://www.isaca.org/Certification/CRISC-Certified-in-Risk-and-

Information-Systems-Control/Pages/default.aspx?utm_source=multiple&utm_medium=multiple&utm_content=friendly&utm_campaign=crisctiple&utm_content=friendly&utm_campaign=crisc

� ISO 31000� http://en.wikipedia.org/wiki/ISO_31000

BCM Certification:� http://www.bcm-institute.org/bcmi10/en/certification-programsIT Audit Certification:� CISA

� http://www.isaca.org/Certification/CISA-Certified-Information-Systems-Auditor/Pages/default.aspx?utm_source=multiple&utm_medium=multiple&utm_content=friendly&utm_campaign=cisa


Competency in Project Planning and

Management� IT Strategic Planning

� How to plan IT initiatives to support enterprise strategy and create new opportunities?

� IT Budget Management and Cost Control

� How to best utilize limited resources to support business initiatives and maintain stable IT infra structure?

� Project Portfolio Management

� How to manage and ensure effectiveness among many concurrent IT projects?

� Project Management Process

� The discipline to manage and control project execution to meet objectives, milestones and budget


� PMI certification� http://www.pmi.org/Certification.aspx


Competency in Enterprise

Architecture� Fundamental understanding on all of above domains of IT� Maturity and hands on experience in key IT domains� True understanding of Enterprise Business Strategy and

Needs� EA framework and practice� EA framework and practice� Strong effective communication and collaboration with

CIO, CFO, CEO and other related C-suite executives� Skill in soliciting leadership and support from top

executivesCertification:TOGAFhttps://togaf9-cert.opengroup.org/home-public


Now you know what you don’t know

� Undergraduate IT degree is a stepping stone to IT career� We start as an empty glass that can be filled with lots of knowledge� Many more steps to be taken on the path to competent IT profession.� IT education is not truly engineering but combination of techniques

and best practices. We have not reached accurate modeling like in many engineering disciplines.many engineering disciplines.

� Too many certifications to obtain in our life time. Select what you need.� We have an empty pocket to be filled with life long mastery of

techniques and processes. To become a wizard, we must be able to pull all these tricks out any time in solving business problems effectively.

� Certifications are needed to show professional competency level, to ensure knowledge level and skills.

� Certifications do not guarantee true problem solving capability and practical skills in the field.

� Business pays your salary to solve business problems, not certification.


How can IT professionals obtain skills

and certifications to meet career path?� Develop technical competency in the domain that you are responsible

or interested in.� Study the big picture of the domain and master best practices� Study and certify related best practices certifications� Lobby your company to support your certifications.� Invest in your professional certifications if you want to master new � Invest in your professional certifications if you want to master new

domains that may not be your current responsibility.� Self study to learn and prepare for the desired certification. Take

tutorials in case of very difficult and expensive certifications.� Master English. You will need it to pass International Cert.� Internet is the best universty:

Cousera: Top universities from all over the world� https://www.coursera.org/

OpenCourseWare: MIT� http://ocw.mit.edu/index.htm


Career in IT Requires Continuous

Learning

� IT is one of the fast development technical domain. Software technologies can change every three years and SW developers can be obsolete in 5 years without continuing learning of new skills

� Digital and Internet fashions change every few years. New devices and technologies are introduced and disrupt existing business before IT department can adjust itself.

� Have fun with changing technologies and master them as part of your life. Be a leader instead of being left behind.


Zen of IT

� Although IT fashions keep changing, but basic fundamentals in specific domains are still the same.

� Must master the heart of your technical domains and distill it into simple principles that you live and practice every day.

� Enjoy and embrace changes in IT technologies and help others to cope with new challenges.cope with new challenges.

� The more knowledge you give to others, the more insights you will master.

� Always be a half empty glass and eager to learn new things.� Knowledge in books and training means nothing but the knowledge

in practice that can solve business problems means everything.� Knowledge that can not be automated will not scale up to

ubiquitous Cloud Services.� Work smarter and automatically, not stubbornly manual.� There will be billions of new mobile devices coming, existing manual

IT operation will not scale up to meet this new challenge.


You are the one who controls your

career path, not companies!� In the beginning, we don’t know what we are, what we want

to be.� In the middle, we follow the stream of changes and let

them lead our life, job hopping to higher salary.� In the end, we end up doing things that we don’t enjoy and � In the end, we end up doing things that we don’t enjoy and

believe in. Retire with money but not truly satisfied with life.

OR� We don’t know what we want but we seek and try.� We move slowly towards the kind of works that we enjoy

and make enough income.� We contribute our skills to society and make a better world

to later generations. At least you know, you have tried.


pipat eamsherangkoon managing director kneticon co., ltd.eitcomputer.com/ddown/2013/june/6.0 what...

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