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Navigating the BP A/V Support Portal: Requesting Support without an Account

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To provide BP excellent customer service, Mechdyne has setup our A/V support portal.

This portal can be found at www.mechdyne.com/bp

This portal allows us to provide you, the end user, with:• Faster response times• Better communication• Enhanced tracking capabilities

The following slide show will walk you through the simple steps to navigate support portal.

Navigating the BP A/V Support Portal: Requesting Support without a Pivot account

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Request Assistance• You have the ability on this page enter an incident

directly• This incident information gets delivered directly to

the Mechdyne onsite technicians• You can expect a response with in 1 hour

Pivot & Pivot+ Log-in• If you were assigned a Pivot account please log in

here• You have all of the same capabilities as the Web-

form but you are able to see prior requests

Alternative Contact Information• US 1-800 Number• UK A/V Support Number• Specific BP A/V Support Email Address• Both Phone Numbers and the Email Address are

setup to route to multiple technicians at once

BP A/B Support PortalThis page gives you access to all methods required to contact a Mechdyne On-Site Technician.

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Requesting Guest AssistanceTo request support without any special accounts use the web-form found at the bottom of the Support Portal.

• Fill in all required fields with valid information• Technicians will use this information to support and

contact you

• Once you click the Submit button your request is directed to all Mechdyne On-Site Technician, from here one will contact you as soon as possible.

• If you are requesting assistance for a teleconferencing incident, make sure to click on the link marked with a on the image to the right

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Requesting Guest AssistanceWhen using the web-form be sure to select the correct Incident Type

• The list of incidents to the right are the available incident types

• Using this will help to direct your request for assistance to the correct support staff.

• Some of these incidents are supported by 3rd party vendors and the quicker we can get them your information the quicker you can get support

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NOTE:There are two different Pivot log-in options.

• Majority of Pivot users will use the basic Pivot log-in on the left side.

• If you were assigned a Pivot+ account you will use the log-in on the right side.

Logging in to Pivot

To access the new system, you need to log in using your username and password received via email. The system will immediately prompt you to change your password. To change your password after this initial setup, please email service@mechdyne.com or create a case requesting that your password be reset.

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Using Alternative Contact InformationIn the instances when you do not want to utilize either the web-form or the Pivot system we still have A/V Support numbers available for both US and UK.

We also have the bpservice email list which each Mechdyne On-site Technician is copied on. If need be this is also a method of indicating that you wish to escalate an issue if you do not have a Pivot account.

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Request Teleconferencing Assistance• Fill in all required fields with valid information• Technicians will use this information to

support and contact you

• Once you click the Submit button your request is directed to all Mechdyne On-Site Technician, from here one will contact you as soon as possible.

• Some of these incidents are supported by 3rd party vendors and the quicker we can get them your information the quicker you can get support

Teleconferencing AssistanceIn the instances when you have a teleconferencing incident to report this page gathers a little more in-depth information.

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• The list of incidents to the right are the available incident types

• Using this will help to direct your request for assistance to the correct support staff.

Selecting the Teleconferencing Incident TypeWhen using this web-form be sure to select the correct Incident Type

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Thank You• After you have submitted a

Support request you will be shown a Thank You page.

• Use the ‘Click here’ to return to the BP A/V Support Portal

• If you would like to leave Mechdyne feedback please submit a request for assistance and select the “Feedback” Incident Type.