planificacion de contingencias en desastres naturales - adrian gordon
DESCRIPTION
Expo Seguridad México 2011TRANSCRIPT
Contingency Planning for (Natural) Disasters
Adrian Gordon CBCPSenior Advisor, Past President & CEO
The Canadian Centre for Emergency Preparedness
1
Introduction
Canadian Centre for Emergency Preparedness(CCEP)
Non Profit Organization (est 1993)
3
Reference
FEMA: Ready.govNFPA 1600
B-ReadyNow.comThe Flower Shop
4
Overview
1.Why do we need to be prepared ...?
2.Components of an emergency preparedness program
3.Six steps to developing a plan
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OverviewALL HAZARDS APPROACH
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WHY...do we need to be prepared ...?
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OBJECTIVES RISKS ACTION
EP Program
1.Prevention / Mitigation
2.Preparedness3.Response4.Recovery
PRE disaster planning
WHEN disaster happensAFTER the event
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Four Phases
EM Program
Prevention / Mitigation
activities taken to prevent or reduce the impacts from hazards.
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EM Program
Preparedness
ongoing activities to develop, implement, and maintain the program
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EM Program
Response
immediate and ongoing activities to manage the effects of an incident
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EM Program
Recovery
activities and programs designed to return conditions to a level that is acceptable to
the organization
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EM Program
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Six Steps
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Step 1
Know Your Risks / Threats
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1 Know Your Risks
Natural Hazards
FireFlood or flash flood
HurricaneTornado
Winter stormEarthquake
Human Caused
Hazardous materials incident
Communications failureExplosion
Civil disturbanceLoss of key supplier or
customer
1 Know Your Risks
External AND InternalLocation
Nature of Business / OrganizationDependenciesCompetition
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1 Know Your Risks
Examine the Causes
Civil Disorder... Cyber attack... Derailment... Drought/Heat wave...Epidemics / Pandemic...
Wildfire... Fuel shortage... Hailstorms... Hurricanes / Tornadoes... IT Failure... Landslides... Power Failure...
Pipeline Failure... Sewer Backup... Sabotage... Torrential Rain... Water Contamination
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1 Know Your RisksTHREAT
Flooding
CAUSE Torrential rains
Hurricanes
Tornadoes
Burst pipes
‘Near-by’ fires Blocked drainsFaulty sprinklers
Backed up sewers
IMPACT Electrical failure Communication failure Spoiled inventory Spoiled raw materials Loss of access Loss of furniture / eqpt. Mould Destroyed paper archives
1 Know Your Risks
Risk Profile
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Step 2
Know the Impacts
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2 Know the Impacts
Identify the Key Functions
What processes / functions are essential to the business or organization
2 Know the Impacts
Critical Inputs
Identify the critical inputs to each of the key functions / services
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2 Know the Impacts
Maximum Allowable Downtime
How long can you survive without each of the critical functions / services?
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2 Know the Impacts
REMEMBER...Disasters, Emergencies, Interruptions can happen
AT ANY TIME
with warning – pandemic, hurricane, strikeOR
with no warning – power outage, fire, flood...
Step 3
Develop Strategies
3 Develop Strategies
Prevent or MitigatePrepareRespondRecover
3 Develop Strategies
Prevention
Mitigation
– Location (liable to flooding; high crime; water shortage...) MOVE
– Single points of failure– Back-up and recovery
procedures – Alternate suppliers– Response– Training & testing
3 Develop Strategies
Prepare(Step 5)
Respond
- Organization, training & education
- Alternate location(s)- Contact lists- Relationships
- Evacuation plans- Organization and
training
3 Develop Strategies
Recover Alternate locationInsuranceLine of creditBack up and recovery
3 Develop Strategies
Earthquake
Power Failure
Pandemic
HAZMAT
Reposition & immobilize
UPS; back up generator
Staffing; work-from-home
Equipment; training
Strategies for Specific Threats/Risks
Step 4
Develop Communications Strategies
4 Communications
INTERNALEmployees AND families
Contractors
EXTERNALClients, customers
SuppliersBank(s), insurance
StakeholdersMedia
WHO do you need to communicate with?
Maintain Contact Lists
4 Communications
Accessing & Managing Contact Lists
Consider:• Responsibility for maintenance & retrieval• Distribution • Confidentiality
Notification Procedures
Step 5
Complete the Plan
SUCCESS = PLANNING (NOT the Plan)
5 PlanningDeveloping the Plan
Documents Steps 1-4
Key Functions & Inputs – downtimeStrategies: Prevention / Mitigation & Response
Recovery TeamsAppendices – e.g. Contact lists
5 Planning
Response Structure
Crisis Management TeamResponse Team(s)
AlternatesDetailed Tasks & Responsibilities
SelectionPersonal / Family Preparedness Plan
5 Planning
Ideal Response Team(s)
Selection CriteriaAlternates
Roles and ResponsibilitiesTraining
5 Planning
Activating Your Response
What are the triggers?Who makes the decision?
Who notifies team members?Where do they meet
etc.
Step 6
Exercising & Reviewing the Plan
6 Exercises
Why?
How often?
What works / WHAT DOESN’TWhat’s changed/missingTraining team members
Small scale – oftenLarger scale – 1-2x a year
6 Exercises
Planning the exercise
Keep it simpleMax 3 objectivesRealistic scenario
Use expertiseTest the plan NOT people
Build on success
Exercise Types
WalkthroughTabletopPractical
6 Reviews
Organizations change ALL THE TIME
The plan should be reviewed on a regular basis
Securing Support for an Emergency Preparedness Program
do we need to be prepared ...?
50
OBJECTIVES RISKS ACTION
If you wish to persuade me,
You must speak my words,
Think my thoughts,And feel my feelings
Marcus Tullius Cicero106-43 BC
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How?
Language
Style
Address THEIR concerns
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What’s on the Web?B-ReadyNow.com
ready.gov/business
NFPA 1600
www.bdc.ca (search business continuity)
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