Planning for CapacityPlanning for Capacity

““Infrastructure Consolidation at ENOC”Infrastructure Consolidation at ENOC”

• Integrated Regional Oil & Gas Group• 6000+ task force in 6 countries• Our Businesses

– Exploration & Production– Supply & Trading– Refining & Blending– Storage & Bunkering– Terminalling– Gas Distribution (LPG)– Manufacturing (Tank Fabrication)– Retailing & Marketing– Jet Fueling– Vehicle Inspection & Registration– Bills & Third Party payments– IT (Oracle partner for Oil & Gas & Utilities)

About ENOC Group

• Our Brands

About ENOC Group

Infrastructure Challenges

• Multiple internet links• Many of the internet links

are under utilized• Some of the internet links

are fully utilized• None of the links are

secured to the accepted standard levels• Monitoring and reporting

is available for one link only• Bandwidth actual

requirements cannot be measured• Not easy to isolate or

address slowness issues• Not easy to implement DR

design when using leased lines for branch connectivity

Continued …

• Most of the sites are without backup links• Leased lines are charged

per KM of distance and it is much more expensive when connecting different emirates• Upgrade of leased lines

take very long time and there are speed limits• ISDN lines are not much

reliable and very slow• Cost of keeping ISDN lines

connected is very high

Infrastructure Challenges

1. Increasing information flow slowness between HO and branches resulting in reduced back office “operations efficiencies”

2. New services became handicapped due to capacity limitations resulting in losing “competitive edge”

3. Remote business entities started to invest in independent infrastructure due to capacity limitations and reliability issues resulting in “redundant costs”

4. Exposure to higher IT related security risks due to independent Internet links

Business Challenges

Infrastructure Redesign

• One redundant internet uplink• All sites are with primary and

secondary lines• QOS is applied on all customers

to control bandwidth• Utilization reports are available

for all WAN and Core LAN links• Slowness can be easily isolated

using available statistics• MPLS is charged per bandwidth

regardless of the distance• 3G can be easily and rapidly

deployed

Infrastructure Redesign

Continued …

• MPLS available bandwidth range is from 128K up to 1G• 3G is much faster than ISDN• Content filtering• Centralized Proxy• Centralized reporting • Centralized IPS• Canalized Firewall• Minimized “single point of

failure”

Infrastructure Redesign

Continued …

• Consolidated computer rooms into one centralized Data Center• Consolidated Email platforms into one • Consolidated applications into two platforms• Introduced Virtualization for Testing & Development

environments

• Remote offices are able to demand more corporate information services for 10-20% less cost

• Shorter lead time for new capacity demands

• Availability of various capacity options

• Available capacities optimized for business activities– Detecting/blocking a daily average of 26,000 spam emails

at Internet gateway (85%)

– Managing non-business related browsing

– Traffic/bandwidth managed as per information priorities

Impact on Business

• Able to introduce new products/services– Self Service with pay at pump option

– Remote Customer supplies monitoring for “Just in Time” deliveries

– Instant “Promotions Management” at retail sites by getting real time sales/customer information

– Loyalty program for Select Cards

• Process Improvements– Common back office operations with uniform business

processes for group companies

– Unified Communication & Staff collaboration

– Reduced downtime and minimized security risks

Impact on Business

• Executive management support and buy-in

• Businesses support and buy-in “avoid turf battles”

• Proper change management “set expectation right”

• Availability of costing model “Service Catalogue”

• Expert and Motivated team “post implementation support”

• Win local IT teams and redesign their roles “job security”

Lessons Learned

Thank YouThank You