platform train interface implementation group (ptisig) · platform train interface ... review pti...

Platform Train Interface Strategy Implementation Group (PTISIG)

1 July 2016

Actions

ActionsAction Lead

HS2 level access Deliver to GU a year‐end summary regarding HS2 level access and engagement with Europe.

Arrange for DH to present on HS2 level access at future meeting

DH

GU

AOB12.2a Following the feedback on gauging from ATOC, a paper – for information ‐ is to be presented to PTISIG.

T1016 – Invite Mark Molyneux/ATOC and HS2 to discussions on the engineering business plan regarding compliance to the new TSI.

ACTION GU to speak to facilitate further nominations, volunteers and support for chair of PTISIG

Plo/DC

Dch

GU

ActionsAction Lead

PROGRAMME UPDATESReview PTI targets since the start of the strategy and report changes SC

T1037 ‐ INVESTIGATION OF PASSENGER VEHICLE FOOTSTEP POSITIONS TO REDUCE STEPPING DISTANCES AND GAUGING CONSTRAINTS

10.2a Speak to RSSB R&D (Jane Dobson, Head of delivery and T1029 PM) to consider inclusion of data in PTI Risk Assessment Tool as a recommendation for future phases of the work

GU

Programme update

Gladys Udeh, RSSB

Key PTI incidents/Safety Performance – passengers/public

2015/16 Headlines

• 1515 PTI incidents, 1430 boarding and alighting

• Six fatalities

• Joint Highest in the last 10 years• Highest in the last five years

• 53 Major injuries, 38 boarding and alighting

• Two fatalities in the same day, 05th December

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Location Accident type Description of incidentCoulsdonSouth

Platform edge incidents (not boarding/alighting)

A member of public fell from the platform and was struck by a through train. Whilst they were attempting to climb back onto the platform he was struck by a train and sustained fatal injuries. Alcohol was reported as a potential factor in the incident.

Battersea Park Station

Platform edge incidents (not boarding/alighting)

A male passenger was struck and sustained fatal injuries. The person and fell between the train and platform as it moved away. Alcohol was reported as a potential factor in the incident.


Date Location Accident type Territory Description of incident

26/02/2016 RichmondPlatform edge incidents (not boarding/alighting)

South East

A passenger stumbled on the platform and fell onto the track, sustaining fatal injuries.

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Fatalities in the fourth quarter of 2015/16

Recent RAIB investigations initiatedDate Location Accident type Territory Description of incident

07/04/2016 TwyfordPlatform edge incidents (not boarding/alighting)

South West

Wheelchair multi‐contact with passing freight at Twyford


Date Location Description of incident02/05/2016 Plymouth Train moves with doors open and while passengers boarding 03/05/2016 Surbiton Person in electric scooter falls to track 06/05/2016 New Mills Newtown Person falls between train and platform while boarding

12/05/2016 Salisbury Person falls between train and platform whilst running in an attempt to board the train

29/05/2016 Fratton Person, who appeared to be intoxicated, falls to track29/05/2016 Waterloo Passenger falls from wheelchair while alighting via the train ramp.04/06/2016 Clapham Junction Baby falls from a pushchair between train and platform while boarding

04/06/2016 Lingfield Member of the public, who appeared to have been drinking, fell backwards from the platform to the track

07/06/2016 Euston Ride‐on floor cleaning machine had driven the machine off the edge of platform

10/06/2016 Aberdare Child falls between train and platform whilst alighting10/06/2016 Abergavenny Person injured after falling from the train18/06/2016 Brighton Person suffered a stroke and fell onto track, 18/06/2016 Dartford Person falls between train and platform whilst attempting to board 23/06/2016 Dundee Passenger falls from platform 24/06/2016 Lewisham Passenger falls between train and platform whilst attempting to board 8

Recent PTI related incidents log


9

1.6

1.3

1.9

1.5

1.3 1.6

2.3

1.7

1.3

2.1

1.4

1.4

1.0 1.

4 1.9

1.1 1.5 1.8

1.5

1.1

0.0

1.0

2.0

3.0

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

2011/12 2012/13 2013/14 2014/15 2015/16

FWI

Shock and trauma Minor injuriesMajor injuries FatalitiesAnnual moving average

0.3

3.2

1.3

1.3

0.2 0.

80.4

1.6

1.5

0.6

2.3

1.1

1.2

0.7

0.51.2 1.4

1.2

3.5

1.5

0.0

1.0

2.0

3.0

4.0

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

Q1

Q2

Q3

Q4

2011/12 2012/13 2013/14 2014/15 2015/16

FWI

Shock and trauma Minor injuriesMajor injuries FatalitiesAnnual moving average

Key PTI incidents/Safety Performance – Workforce

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RAG Status Guide

G

delivering to plan

A

not on plan but an agreed recovery process is in place

R

not on plan and currently no agreed recovery process

1. Data and intelligence gatheringStrategy Update RAG status

1a) Improvements to SMIS for PTI reporting

The results from these work streams has informed recommendations to be made to the SMIS+ programme on PTI reporting and data collection.

1b) Close Call reporting This work has been combine with 1a).

1c) T1029 PTI Risk Tool On target for pilot and roll out

PTI 2015/2016 strategy stewardship

2. Passenger movement through the station & across the PTI ‐ ImmediateStrategy Update RAG

status

2a) Help empower and raise passenger awareness of PTI risks

• National safety communications campaign. • 2016/17 communications and engagement plan being

drafted.

2b) Staff communication • Staff guidance booklet launch• 2016/17 communications and engagement plan being

drafted.

2c) Improve the management of intoxicated passengers

• 2016/17 PTI strategy key theme to be scoped by PTISWG

2d) Facilitate industry sharing of good practice in managing PTI risks

Working with the OpsWeb migration (to go live 1st July) project and focus on PTI area

2e) T1057 Investigating the risks posed by luggage to passengers and staff on trains and stations

This research aims to investigate the risks posed by luggage to passengers and staff on trains and at stations, including boarding and alighting


2. Passenger movement through the station & across the PTI – Short TermStrategy Update RAG

status

2f) Risk based prioritisation and removal of hazards and design features on station platforms that may affect the free flow of passengers

• PTISWG to scope a survey of station platforms to look at business as usual and perturbed operation

• Initial site visits to York, Nottingham, Edinburgh Waverley and Haymarket, Reading and Bristol Temple Mead, Vauxhall, Basingstoke and London Bridge in July and August.

2g) Research options for design of way finding signs, and standardised key messages

• T1026 ‐ Evaluation of platform information, and guidance on its design, testing, validation, installation, and maintenance.

• Related knowledge transfer• Two further related research projects to soon be initiated

2h) Creating, communicating and enforcing zones at the PTI

• T1026 ‐ Evaluation of platform information, and guidance on its design, testing, validation, installation, and maintenance.

• Review LUL work in this area• Two further related research projects to soon be initiated

2i) Crowd management • PTISWG to align with ORR crowding work• T1106 ‐ updating guidance on managing crowding at

stations and on train services• Pictorial crowding definition dissemination and Opsweb

2j) Passenger education programme

PTISWG to scope passenger education work to engage with Rail life, school magazines, etc. and consider code of conduct rewards etc.


2. Passenger movement through the station & across the PTI – Short TermStrategy Update RAG

status

2k) Staff training Following T1064 ‐ Developing tools to extend non‐technical skills to non‐driver roles, Risk‐based training needs analysis (RBTNA) and Non‐ Technical Skills (NTS) guide


3. Train stopping positions, dispatch, monitoring the dispatch corridor and stopping once dispatched – Short Term

Strategy Update RAG status

3a) Train arrival and dispatch • T1059 ‐ Evaluating the use of on‐train driver only operation (passenger) monitors during station departures

• RIS 3703‐TOM ‐ Passenger Train Dispatch and Platform Safety Measures

• Analysis of train dispatch incidents following T743 • PTISWG will further scope this work stream to

consider competence management

3b) DOO • As above• T1035 ‐ Evaluating technological solutions to

support driver only operation train dispatch

3c) Stopping trains in an emergency on arrival or departure

• As above• SM‐R handsets on platforms and platform track

detection systems. (YELLOW)

3d) Stop boards • T1026 ‐ Evaluation of platform information, and guidance on its design, testing, validation, installation, and maintenance

• Two further related research projects to soon be initiated


3. Train stopping positions, dispatch, monitoring the dispatch corridor and stopping once dispatched – Short Term

Strategy Update RAG status

3e) Train door position markings and signage

• To follow T1026, knowledge transfer and RAIB findings

• Trap and drag is a key 2016/17 theme

3f) Optimal door closing arrangements

• T1102 ‐ Optimising door closure arrangements to improve boarding and alighting


4. Optimising the step and gap – Short TermStrategy Update RAG status

4a) Research the optimal step and gap

• T1080 ‐ Understanding the influence of different platform edge step/gap arrangements on boarding and alighting accidents (YELLOW)

• Identification of worst platforms included in Initial Industry Plan for CP6

• RRUKA academic research call to look at innovative ways to affect passenger behaviour and PTI design

• T1037 ‐ Investigation of passenger vehicle footstep positions to reduce stepping distances and gauging constraints

• T1054 ‐ Evaluating platform gap fillers to reduce risk at the platform/train interface

4b) Research the implications of varying platform positions

As above

4c) Research the implications of varying train floor positions

As above

4d) Review of existing industry assets

As above

4e) Knowledge gathering As above


5. Accessibility – Immediate Strategy Update RAG status

5a) Support station staff to assist PRM

• Within staff guidance booklet• Revie NR guidance produced on manual handling • Review TFL 20yrs accessibility strategy

5b) Ensure good practice for boarding and alighting wheelchair users is implemented

• Within staff guidance booklet• Disseminate T759 ‐ Improving the methods used to

provide access to and from trains for wheelchair users• Revie NR guidance produced on manual handling • Review TFL 20yrs accessibility strategy

5c) Safety and accessibility of mobility scooters

T1055 ‐ Improving accessibility and safety for mobility scooter users travelling by rail


5. Accessibility – Short TermStrategy Update RAG status

5d) Support passengers with a sensory impairment

• Deferred

5e) Management of encumbered passengers

• Deferred

5f) Enable wheelchair and mobility scooters to board and alight trains

To follow T1055 ‐ Improving accessibility and safety for mobility scooter users travelling by rail


6. Performance and capacity ‐ ImmediateStrategy Update RAG status

6a) Performance impact assessment completed to identify where the biggest improvements in performance and capacity could be achieved

Initial site visits to York, Nottingham, Edinburgh Waverley and Haymarket, Reading and Bristol Temple Mead, Vauxhall, Basingstoke and London Bridge in July and August.


Other developments

• PTI related RED DVD 45

• West Wickham RAIB report Recommendation 2


• Rail Leading Health and Safety Strategy (LHSS)

• RRUKA PTI Call

• Station Safety Management Plan

And now….

• Hayes and Harlington

21

Other developments – West Wickham

West Wickham RAIB report Recommendation 2

The RSSB, in consultation with the railway industry, should include in suitable guidance that train crew undertaking dispatch duties should, where practicable, monitor train doors during the door closing period. This is

additional to the existing railway rule book requirement for a train safety check after doors are fully closed

West Wickham RAIB report Recommendation 1

Operators and owners of trains with power operated doors should jointly review passenger door operation, and apply any necessary modifications so that, if doors are opened by passengers using the door open controls during the door closing cycle, the doors will fully open for a period consistent with

safe use by a passenger.22

Other developments

• PTI related RED DVD 45



• Rail Leading Health and Safety Strategy (LHSS)

• RRUKA PTI Call

• Station Safety Management Plan

And now….

• Hayes and Harlington RAIB report Recommendation 1

23

Other developments – Hayes and Harlington

Hayes and Harlington RAIB report Recommendation 1

RSSB, in consultation with the industry, and involving due industry process, should consider consolidating the findings from existing research and good industry practice, and undertaking new research as necessary to identify the optimum means for promoting safe behaviour by passengers when boarding

and alighting from trains.

24

Strategic areas for 2016/17

Paul Leach, RSSB

• Management of intoxicated passengers (and public in stations and at the PTI)

• Supporting the competence development and management of staff responsible for dispatch

• Trap and Drag (to be discussed by James and Gladys)

26

Strategic areas

• Intoxication:

• Fourth biggest incident factor by number of incidents. Featured of 9% of all incidents with an average FWI of 0.028 per incident (PTI strategy 2015).

• Identified by the ORR as a factor in 21 of the 32 deaths at the PTI in the past 10 years (2014).

• Supporting the competence development and management of staff responsible for dispatch:

• High profile incidents involving dispatch• Incidents highlighted issues around the development and

management of non technical skills (West Wickham)• Dispatch is a critical risk control reliant on the

development and management of competence

27

Why?

• Intoxication:

• Help industry consider and implement ways to enhance the management of intoxicated passengers

• Facilitate a reduction in incidents and accidents at the PTI and throughout the station where intoxication was a factor

• Facilitate a reduction in workforce assaults, injuries and harassment where passenger/public intoxication was a factor

• Supporting the competence development of staff responsible for dispatch

• Provide dispatch staff with techniques to support performance of their dispatch duties

• Provide referenced resources to support the competence development and management of staff responsible for dispatch

• Facilitate greater integration of non technical skills into the competence development and management of staff responsible for dispatch

• Facilitate a reduction in PTI incidents and accidents where dispatch error was a factor

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Aims

• Intoxication:

1. Phase 1: Re‐issue Good Practice Guide for managing intoxicated passengers (T704)

2. Phase 2: Engagement with industry to create a toolkit for enhancing the management of intoxicated passengers


1. Risk triggered commentary booklet for dispatch staff2. Fact sheet for competence development and

management of dispatch staff• These are also supported by T1064, RBTNA, NTS

integration guide and re‐issue of RIS‐3703‐TOM

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Outputs

• Intoxication:

1. Sept 2016 ‐ Re‐issue of Good Practice Guide 2. Jan 2016 – Start engagement with industry


1. Already released ‐ RBTNA2. July 2016 ‐ NTS integration guide3. Nov 2016 – T10644. By March 2017 ‐ Risk triggered commentary booklet 5. By March 2017 ‐ Fact sheet6. 2017 ‐ Re‐issue of RIS‐3703‐TOM

30

Timescales

• Why:

o High profile incidents (West Wickham, Hays and Harlington)o Unclear expectations of door operations

• Aims

To raise awareness of trap and drag to system users

• Outputs

o Support progress of RIS 3703 o Further promote Platform Safety bookleto Promote RED 45 and staff guidance bookleto T1064 ‐ Developing tools to extend non‐technical skills to non‐driver roleso Focused 2016/17 communications plan

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Trap and Drag

Draft Communications Plan 2016/ 17

James Page, RSSB

34

Outputs – 2015/16

PTI Risk Assessment ToolA web based and mobile app tool to support duty holders in the assessment of platform/train interface risk

Staff guidanceCommunication materials to help

station and platform staff understand the range of PTI risks

faced by passengers, to spot vulnerable or high risk groups at the PTI and provide relevant assistance

Media CampaignRefreshed

communications and engagement plan that aligns all outputs from the strategy meeting the needs of the industry and passengers

35

Themes – 2016

Trap and Drag

Recent high‐profile accidents show need for further information for passengers and rail staff on the dangers of getting items stuck in

doors

Intoxication

Further promote systematic application of Good Practice Guide

across the railway

Competence Management

Ensuring that day‐to‐day behaviours do

match the information and training that is out

there.

High‐level messages

The PTI is still a high‐risk area of the railway and worthy of investment and concentration of effort

The strategy launched in February 2015 has delivered a number of programmes and initiatives so far, but there is much more still to be done

Our work starts with a firm evidence base and the work targets the main contributory factors to PTI incidents

This year we will concentrate on intoxication, the dangers of trap and drag and on ensuring good practice is followed every time

Our aim is to reduce the risk of deaths and injuries occurring as people get on or off trains

36

Lend a Helping Hand 2016

Will support and be supported by all three themes for the year

2016 posters and other materials will be developed with updated stats related to the actual risk being communicated

RSSB.co.uk/ Opsweb/ LHH.co.uk sites will all be updated

Contract to be let for reinvigorating campaign and raising public awareness on T&G

37

Trap and Drag

Follow recent high‐profile incidents to promote danger of trapping clothing or limbs in train doors

Focus on passenger and public

Develop new poster for Lend a Helping Hand

Support with public information campaign about ‘interlock’

Promotes findings of T1026 on way finding signs key messages communicated at stations

38

Intoxication

Raise awareness of increased danger while intoxicated

Promote launch of ‘Good practice guide for intoxicated passengers’

And raise awareness of findings on work into enhancing station facilities, in liaison with other industry bodies

Investigate broader campaign with on‐station and nearby sellers of alcohol

Target 18‐30 year old men

Engagement already ongoing with Network Rail, learning from last years experience

39

Understanding the Gap – R&D programmes

Several research programmes are all close to completion which will enhance understanding of the gap between the train and the platform

Those projects have been grouped into 6 sections which match the PTI strategy segments

First story will be about how members can use the RA tool in combination with the footstep positions database and gap fillers research to put mitigations in place

40

Ad hoc opportunities

41

• RSSB Regional Engagement days

• RED DVD• Media opportunities• Support and alignment with

TOC and industry bodies own campaigns

• Internal communications • Incidents/ event

42

Materials relaunch

‒ Updated figures to be added to posters & websites

‒ July 2016

RA Tool Launch

‒ Together with related R&D projects

‒ July 2016

Trap & Drag

‒ Public information campaign

‒ August/ September

LHH Christmas Campaign

‒ In conjunction with Network Rail

‒ Intoxication themed

‒ November 2016

Timeline

Next steps

Agree themes

Develop key messages for each

Engage with working group to understand and support production of materials

Produce flexible plan of activity and link to broader RSSB and industry comms

Communicate!

43

Thank you

RSSB’s PTI StrategyResearch and Standards ProgrammeBelinda tucker, RSSBAbbas Al‐Mamouri , RSSB

The mainline railway currently carries nearly 1.6 billion passengers/year. In each journey passengers cross the platform train interface (PTI) at least twice. These 3 billion PTI interactions every year are distributed over 2,500 stations, and about 6,000 platforms, across the mainline railway network. While the number of injuries per PTI interaction is very low, 21% of the overall passenger fatality and weighted injury (FWI) risk and 48% of the passenger fatality risk occurs at the PTI.

The RSSB Board approved the proposal for the development of a PTI strategy for the GB mainline railway, the core aim of which has been for the industry to work together to reduce safety risk and optimise operational performance availability of access.

46

Introduction

The strategy is divided into the following sections:

1. Data and intelligence gathering

2. Passenger movement through the station and across the PTI

3. Train stopping positions, dispatch, monitoring the dispatch corridor and emergency stopping once dispatched. This includes door closing arrangements.

4. Optimising the step gap

5. Accessibility

6. Performance and capacity

48

Structure of the strategy

This presentation provides information on the research projects supporting RSSB’s Platform Train Interface Strategy (PTI), which provide industry with practical tools and guidance to improve safety at the PTI, and are responding to the needs and challenges of the GB railway. It summarises the progress and next steps of each group of projects, and highlights the expected business benefits.

This presentation is a live document, which is updated as activities are progressed, knowledge gained, lessons learned and targets refined. It also indicates current implementation thinking.

In the first instance, this presentation has been developed for PTIS WG members, and your feedback is welcomed.

The following slides summarise the ongoing and completed research projects relating to the PTI.

49

PTI RSSB Research Programme

Project ID TitleActual

Start DateForecast End

DateT1106 Updating guidance on managing crowding at stations and on train services Feb‐16 Jul‐16T1057 Investigating the risks posed by luggage to passengers and staff on trains and stations Mar‐15 Aug‐16T1065 Identifying and developing good practice for making on‐train announcements in the

event of an incidentApr‐15 Aug‐16

T1064 Developing tools to extend non‐technical skills to non‐driver roles Jul‐15 Sep‐16T1055 Improving accessibility and safety for mobility scooter users travelling by rail Apr‐15 Nov‐16T1080 Understanding the influence of different platform edge step/gap arrangements on

boarding and alighting accidentsAug‐15 Nov‐16

T1102 Optimising door closure arrangements to improve boarding and alighting Jun‐16 May‐17T1059 Evaluating the use of on‐train driver only operation (passenger) monitors during

station departuresMar‐15 Jul‐17

50

Overview of ongoing R&D projects

51

Data and intelligence gathering

Benefits and Implementation+OUTPUT:Training toolsGood practice guidancePROJECTED IMPLEMENTATIONImmediate

BENEFICIARIES:TOCs, passengers

T1064 Developing tools to extend non‐technical skills to non‐driver roles (Sep 2016). Ongoing research extends the scope of the successful work on non‐technical skills (NTS) for train drivers to other safety critical, operational roles such as dispatch staff, guards, platform staff and shunters. The provision of NTS guidance, materials and case studies will help companies to apply this knowledge to a wider range of operational roles, with the aim of improving the safety of the rail system as a whole.

T1065 Identifying and developing good practice for making on‐train announcements in the event of an incident (Aug 2016). From this work, TOCs will benefit from industry guidance for train drivers and traincrewon how to make on‐board train announcements in the event of an incident to prevent passengers self‐evacuating from trains. This will result in improved performance and safety.

SC04‐POT‐00

• Improved safety from training in non‐technical skills

• Improved on‐board announcements for passengers

• Improved performance and safety

This work stream is focused on better understanding of what data is currently held, improvements to the way data on PTI events is collected, and better utilisation of the data. RSSB is managing a number of projects in this context.

52


Benefits+OUTPUT:User‐friendly tool to assess PTI risk

PROJECTED IMPLEMENTATIONImmediate

BENEFICIARIES:TOCs, IMs, passengers

RESEARCH COMPLETED

T1029 (Designing a tool to support duty holders in the assessment of PTI risk) (completed April 2016). Safety at station platforms can be enhanced through the use by TOCs and IMs of a common web‐based tool for the completion of PTI risk assessments. Key features include:• Info on relevant PTI incidents• Data on station usage• Enhanced accessibility via mobile devices• Recording and tracking of recommendations• Automated report generationThe tool will be updated following other step/gap research including T1037, T1054, T1080

SC04‐POT‐00

• Understanding of the factors involved in PTI events and subsequent mitigations required

• Understanding of the most effective mitigations which station and platform owner and maintainers should consider

• Ability to track the impact of those mitigations on serious PTI events


Figure 1: Home page of the web tool with user guidance

53


Benefits+OUTPUT:Good practice guide



RESEARCH COMPLETED

T704 (The contribution of alcohol to personal safety and security risk on the railways) (2010). A good practice guide and report provided in‐depth knowledge of the contribution of alcohol to personal safety and security risk on the railways, and supported TOCs and IMs in tackling alcohol related issues.

SC04‐POT‐00

• Understanding of the risks posed by alcohol on the railway

• Enables TOCs and IMs to tackle and reduce alcohol related incidents.

• Improved safety and operational performance


54

Passenger movement through the station and across the PTI

Benefits+OUTPUT:GuidanceIdentification of risks and mitigations eg from luggage and unplanned movement of wheelchairs and pushchairs



T1098 Identifying mitigations for the risk of unplanned movement of wheelchairs and pushchairs on station platforms (Start Sept 2016). A better understanding of the contributory factors leading to the unplanned movement of wheelchairs and pushchairs on station platforms towards or onto the track, and of potential mitigations to control this risk, will enable TOCs and IMs to implement mitigations to reduce the number of related incidents.

T1106Updating guidance on managing crowding at stations and on train services (Jul 2016). Updated guidance to improve station management capability will help TOCs and IMs reduce the impact of crowding and prevent accidents. It is designed to appeal to front line staff.

T1057 Investigation of the risks posed by luggage to passengers and staff on trains and at stations (JAug 2016). TOCs and IMs can take further action to reduce accidents caused by luggage at stations and on trains through a better understanding of the risks.

SC04‐POT‐00

• Reduction in incidents around the station from crowding, luggage, wheelchairs and pushchairs

• Reduced number of delays associated with those incidents

• Reduced financial impact resulting from these incidents

This work stream aims to reduce incidents at the PTI through the safe, efficient and effective movement of passengers throughout stations and across the PTI. It also aims to minimise the desire to rush, support them in decision making, and facilitate the provision of a service to meet customer needs and expectations. It will consider the projected increase in demand for that service. RSSB is managing a number of projects in this context.

55

Passenger movement through the station and across the PTI

Benefits+OUTPUT:GuidanceIdentification of risks and mitigations eg from luggage and unplanned movement of wheelchairs and pushchairs


BENEFICIARIES:TOCs, IMs, vision‐impaired passengers

RESEARCH COMPLETED

T158 Use of tactile surfaces at rail stations (2008). This work provided a comprehensive view for TOCs and IMs of the benefits to vision‐impaired people of providing tactile surfaces at stations, which outweighed any additional risk to passengers from slips, trips or falls.

RTS 2.1 Capability – Efficient Access to and from TrainsA key capability within the capability delivery plan for the Rail Technical Strategy. The development of this capability for the railway is supported by the PTI research programmes and innovation demonstration projects such as the Gateless Gate line: Future Ticket detection programme which aims to detect tickets without the need for physical barriers. Three companies have been selected through a competitive process to demonstrate a range of technology solutions including an on vehicle detection system and a ticketless system using biometrics.

SC04‐POT‐00

• Improved service for vision‐impaired passengers

This work stream aims to reduce incidents at the PTI through the safe, efficient and effective movement of passengers throughout stations and across the PTI. It also aims to minimise the desire to rush, support them in decision making, and facilitate the provision of a service to meet customer needs and expectations. It will consider the projected increase in demand for that service. RSSB is managing a number of projects in this context.

56

Train stopping positions

Benefits+OUTPUT:Guidance on use of OnTrain Camera Systems in train dispatchGood practice guidanceDoor closure arrangement options



T1059 Evaluating the use of on‐train driver only operation (passenger) monitors during station departures (Jul 2017). TOCs can consider using On train Camera Monitor Systems to display views of the train dispatch corridor while the train is departing form a platform. In this way drivers can monitor the system and stop the train if they identify that a passenger has been trapped in the train doors and is being dragged along the platform, thereby reducing train dispatch risk.

T1102 Optimising door closure arrangements to improve boarding and alighting (May 2017). A better understanding about how passengers interact with train doors during boarding and alighting, will help define door closure arrangements and the use of ‘Hustle Alarms’ during train dispatch.

SC04‐POT‐00

• Reduction in slips, trips and falls around stations, platforms, and across the PTI

• Reduction in incidents involving passengers being stuck and/or trapped and dragged by a train



This work stream aims to reduce incidents at the PTI by standardising and enhancing the processes supporting the arrival, departure and dispatch of trains from platforms. This includes doors and management of doors.

57


Benefits+OUTPUT:Options for use of DOO in train dispatchAnalysis of different train dispatch arrangementsStandards



RESEARCH COMPLETED

T1026 Evaluation of signs, markings and audible announcements at platforms (Apr 2016). Good practice findings, incorporated into revised standards, show how signs, markings and audible announcements on station platforms can be improved to reduce incidents at the PTI.

T1035 Evaluating technological solutions to support driver only operation train dispatch (2015). The research findings have enabled the industry to make decisions to optimise the value of its investment in DOO, both by managing costs and by addressing whole‐system compatibility and safety concerns.

T743 A review of passenger train dispatch from stations (2009). There appears to be little significant difference in risk between the current passenger train dispatch arrangements outlined in the Rule Book at different locations. Therefore, the dispatch arrangements employed at that time seemed to be largely appropriate for the risks at each station.

SC04‐POT‐00


• Optimised investment in DOO• Reduction in incidents involving passengers

being stuck and/or trapped and dragged by a train




58


Benefits+OUTPUT:Options for use of DOO in train dispatchAnalysis of different train dispatch arrangementsStandards



Related Standards: • RIS‐3703‐TOM for 'Passenger Train dispatch and

Platform Safety Measures'. • Proposal number 16‐019: Looks to revise RIS‐3703‐

TOM and Rulebook Module GERT8000‐SS1 Station duties and train dispatch (SS1).

• This work will involve specialist input from technical, operational and human factors backgrounds as well as input from industry stakeholders.

• Proposal 15‐021 – Change to the Guard’s requirements during train dispatch has now become a sub‐project of 16‐019 and will likely involve a change to the aforementioned Rulebook module.

• The work above may have an impact on other standards including GERT8060 – Engineering Requirements for Dispatch of Trains from Platforms

SC04‐POT‐00


• Optimised investment in DOO• Reduction in incidents involving passengers

being stuck and/or trapped and dragged by a train




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Optimising the step and gap

Benefits+OUTPUT:Recommendations for step/gap sizes



T1080 Understanding the influence of platform edge step/gap arrangements (Nov 2016). Together with the findings from T1037 and T1054, TOCs and IMs will be able optimise the step/gap arrangements from a greater understanding of the influence of step/gap size on boarding and alighting risk, and of the related risks.

SC04‐POT‐00

• Reduction in slips, trips and falls at the PTI

• Standardisation of the step/gap arrangement will reduce dwell times and help optimise capacity

• Increased passenger satisfaction the reduction in anxiety

• Improved accessibility to allow a broader range of customers

This work stream aims to improve understanding of, and reduce the risk of, slips, trips and falls between the train and the platform, while boarding and alighting at stations. RSSB is managing a number of projects in this context.

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Benefits+OUTPUT:Understanding that there is no benefit from changing the standard platform height



RESEARCH COMPLETED

T1037 (and T866) Investigation of passenger vehicle footstep positions to reduce stepping distances and gauging constraints (May 2016). TOCs and IMs can identify which platform stepping distances are of greatest risk to passengers from footstep position information for the 58 passenger vehicle types at stations across the GB rail network.

T1054 Evaluating Platform gap fillers to Reduce Risk at the Platform/Train Interface (May 2016). The findings enable TOCs and IMs to evaluate the effectiveness and consequences of installing different types of platform gap fillers, which can positively influence passenger behaviour at the PTI.

T1062 Platform recess ‐ review of requirements (2015). The research reviewed the suitability of the platform recess for people to move into, be clear of a train, and be protected from harm; and the requirements of the recess for emergency services The report provided recommendations for ideal platform recess parameters which should lead to better investment decision making by IMs and TOCs for improving the platform/train interface.

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Benefits+OUTPUT:Understanding that there is no benefit from changing the standard platform height



RESEARCH COMPLETED

T834 Reducing accidents through inclusive design: steps, stairs and ramps (2010). A Specifiers’ Handbook on stairs, escalators, moving walkways and ramps in non‐domestic buildings (including stations), has provided rolling stock suppliers and TOCS with guidance on design and detailing in relation to inclusive design.

T610 An assessment of the cost and benefits of adopting a standard uniform platform height of 1115 mm (2008). The study concluded that there is no overall benefit to raising the standard platform height to a uniform height of 1115 mm above rail level.

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Accessibility

Benefits+OUTPUT:Mobility scooter guidance to passengers, stationand train managers


BENEFICIARIES:TOCs, IMs, passengers, mobility scooter users

T1055 Improving accessibility and safety for mobility scooter users travelling by rail (Nov 2016)The rail industry will be able to provide mobility scooter users, rail staff and station managers with clear good practice guidance for safely using mobility scooters across the GB rail network.

SC04‐POT‐00

• Reduction in hazardous events associated with accessibility

• Reduction in service delays and disruptions caused by accessibility factors

• Improving boarding and alighting speeds for encumbered passengers and PRM

• Enhancing customer experience • Improving use of available capacity to

respond to increase in encumbered travel• Reducing number of injuries to staff from

assisting boarding and alighting wheelchair passengers

This work stream aims to improve accessibility of the PTI on the GB network for:

1. All types of passenger

2. Persons with Reduced Mobility (PRM) and encumbered passengers

3. The provision of a safe and efficient service

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Accessibility

Benefits+OUTPUT:Mobility scooter guidance to passengers, stationand train managers


BENEFICIARIES:TOCs, IMs, passengers, mobility scooter users

RESEARCH COMPLETED

T759 Improving the methods used to provide access to and from trains for wheelchair users (2012)Guidance documents were produced to support rail staff and wheelchair users in getting wheelchair users on and off trains resulting in improved safety and convenience for wheelchair users on the GB railway.

T881 Evaluating wayfinding systems for blind and partially sighted customers at stations (2010)The rail industry should not commit to large scale investment in wayfinding or assistive technology such as the RNIB REACT system, a navigation system which provides audio sign‐posting for visually impaired people but TOCs and IMs should keep technological developments under review. Support is currently centred around staff assistance.

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• Reduction in hazardous events associated with accessibility

• Reduction in service delays and disruptions caused by accessibility factors

• Improving boarding and alighting speeds for encumbered passengers and PRM

• Enhancing customer experience • Improving use of available capacity to

respond to increase in encumbered travel• Reducing number of injuries to staff from

assisting boarding and alighting wheelchair passengers

This work stream aims to improve accessibility of the PTI on the GB network for:

1. All types of passenger

2. Persons with Reduced Mobility (PRM) and encumbered passengers

3. The provision of a safe and efficient service

Thank you

T1037 ‐ Investigation of passenger vehicle footstep positions to reduce stepping distances and gauging constraintsDavid Johnson, DGaugeColin Johnson, DGauge

Beyond T1037 – Into Industry

Theory & Regulatory Practice

X = 134mmY = 212mmZ = 246mm

X = 185mmY = 193mmZ = 268mm

Theory & Regulatory Simulation

Theory & Regulatory Simulation

T1037 Limitations

Industry Needs

• Two year old infrastructure data• Vehicle models not accurate / detailed• New fleets / stopping patterns• Vehicle behaviour generalised• Data integrity (Stepping vs. Clearance)• Analysis dataset

Good Snapshot of risk

• Live infrastructure data• Accurate Vehicle models & sub‐classes• Agnostic to train / station stopping pattern• Specific vehicle behaviour• Good data• Live access in real time

Active Management of the Railway

Current work

• Infrastructure data ‘current’• High definition, validated library of all current and new vehicles, including sub‐classes

• Any vehicle / anywhere (subject to commercial agreements)

• Research into stationary vehicle behaviour being done

• Being aligned with commercially available service

Potential Benefits

• Remove need for TOCs to manually measure all stepping to all vehicles at all platforms

• Rapid assessment of risk with rolling stock changes / cascades

• Optimise train stopping positions to reduce stepping risk / improve accessibility

• TOCs could re‐engineer steps for different routes to reduce risk / improve accessibility

Thank you

T1059 ‐ Evaluating the use of on‐train driver only operation (passenger) monitors during station departures

Nicholas Bowler, RSSB

T1059 Evaluating the use of on‐train DOO(P) monitors during station departures 04 July 2016

Background

Open Point in RIS‐2703‐RST

“The capability of the DOO(P) OTCM system to display the views of the train dispatch corridor on the monitors whilst

the train is departing from the platform”

Considerations:

OTCM systems were originally designed to ascertain safe door closure

Project scope: train‐mounted cameras and in‐cabmonitors

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Steering Group Representation

TOC input:

GWR (Stuart Player, Brian Clark)

LOROL (Terry Colbourn, Simon Ward)

GTR (Dominic Morrow, Bill O’Connor)

Southern/RSSB (Andy Wallace)

MTR Crossrail (Roy Stockbridge)

Union perspective:

ASLEF (Andrew Hudd)

Operations specialists:

Network Rail (Ian Muffett)

RSSB (Glen Brunsden)

Engineering specialists:

RSSB (Sam Newcombe)

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Project Outline

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Task Phase

1 Literature Review

2 Review of current and future DOO(P) OTCM Systems

3 Incident Analysis

4 Develop data collection strategy

5Risk Analysis

Human Factors Assessments

6 Technical Report and Proposal for Change

7 Develop guidance document


Literature ReviewHuman performance

–Visual perception and distraction

–Multitasking

–Reliability

No literature that directly answers the research question

Report T426 ‘Minimisation of accidents at the train/ platform interface’ stated:

The biggest single gap in control measures currently lies around the inability of station staff to stop a train once it has started to depart

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Observations during 14 cab rides

– Studied dispatch process, driver scanning techniques and interactions with OTCM systems

Drivers and Management

System suppliers

Outputs:

Station departure task analysis

Detailed understanding of technological systems

Review of current practices and procedures

Potential future technologies

Length of time monitors remain active and local procedures on using OTCM systems varies between TOCs

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Review of current and future systems


Incident Analysis

Identified the incidents where the risk would change by leaving the monitors on:

Start against a signal SPAD (SAS‐SPAD) at a platform

Start on yellow SPAD (SOY‐SPAD) from a platform

Person trapped in the train doors and train subsequently moves

Person falls between the train and the platform and the train subsequently moves

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A

B


Incident Analysis

Data:

– SIDB

– SMIS

– HF Incident Factors Classification System

Results:

– Distraction/preoccupation is a key theme relating to SAS and SOY SPADs at platform signals

– 3491 relevant incidents (5 year period)

– Train movement = 39 incidents (<2%)

– 26 of 39 cases (67%) – Driver completely unaware

– 22 of the 39 incidents are predicted to have been easily/very easily

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A

B


Risk Analysis

RSSB risk team – HAZID workshop with HF, Ops, Eng and the steering group

Risks analysed for four scenarios under two conditions; monitors remaining on and turning off once power has been taken.

– Person trapped in train doors during dispatch

– Person falls between stationary train and platform

– Person falls between departing train and platform

– No PTI incident

Safety risks and benefits were found to be finely balanced

– Human error probability for identifying a signal that has reverted to danger at the end of a platform.

– Human error probability for identifying PTI incidents due to the visibility of the person on the PTI.

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Human Factors Assessments

Agreed with stakeholder input that two distinct safety concerns to be addressed:

1. What is the impact of distraction on the primary task of driving

2. Can drivers be expected to reliably identify PTI hazards displayed to them on the in‐cab monitors (movement)

Business case variation approved with funding authorised 7th June

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1. Distraction Simulator Trials

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Agreement with GWR for simulator access/upgrade

Measuring the impact viewing in‐cab monitors has on distraction

• Participants will each drive a number of scenarios – ½ with monitors on and ½ with monitors off

External hazards to include• Signal reversion• Lx failing to lower with people/vehicles still crossing track• Obstruction ahead


2. CCTV Trials

84

Sourcing footage from OTCM systems – editing for trials

Participants will be shown 60 clips• 50% will include PTI hazards• Clips will be shown at varying speeds.

• Measure – Changes in human performance at identifying events occurring at different train speeds

• Part task simulation to focus on visual perception(T535 ‐ Assessing the impact of increased numbers of CCTV images)


Project Timeline

85

Task Phase Status

1 Literature Review

Completed

2 Review of current and future DOO(P) OTCM Systems

3 Incident Analysis

4 Develop data collection strategy

5

Risk Analysis

Human Factors AssessmentsOngoing

Trial 1 to be completed Jan 17Trial 2 to be completed Apr 17

6 Technical Report and Proposal for Change To be completed Jun 17

7 Develop guidance document To be completed Jul 17

Thank you

Update of T743 train dispatch risk analysis

Jay Heavisides, RSSB

T743‐Risk‐Update‐PTISIG 04 July 2016

Update of T743 risk analysis

In 2008 research T743 A review of passenger train dispatch from station was published

This included a risk analysis to estimate the total risk from train dispatch and how risk apportioned across the four broad types of dispatch:

–Driver only operation (DOO) – Driver and guard

–DOO and platform staff – Driver, guard and platform staff

Since the research was completed the distribution of the dispatch methods have changed and passenger numbers have increased

We were therefore asked if we could repeat the analysis with the latest data

To understand the dispatch methods used we have been surveying TOCs

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Merseyrail

Scotrail

London Overground

Heathrow Express

C2c

Transpennine

London Midland

Completed forms received from…

Caledonian Sleeper

CrossCountry

East Midlands

Hull Trains

Virgin Trains East Coast

Virgin Trains

Southeastern

Heathrow Connect

TfL Rail Crossrail

First Great Western

Thameslink

Gatwick Express

Great Northern

Southern

Grand Central

Chiltern Railway

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Thank you all for completing the form!


Next steps

We need data for at least 80% of dispatches in order to complete the analysis

91

Northern Rail

South West Trains

Arriva Trains Wales

Abellio Greater Anglia

First Transpennine Express (remaining)

Scotrail (remaining)

8,521,303

7,942,597

3,621,427

3,377,332

154,656

13,826

70%

91%

99%

First Great Western (remaining) 381,586

28 stations

25 stations

53 stations

Thank you

Improving platform safetythrough the integration of Non‐Technical Skills (NTS)

Paul Leach, RSSB


What are NTS?

the cognitive, social and personal resource skills that complement technical skills and contribute to safe and efficient task performance


1. Risk Based Training Needs Analysis Toolkit

2. NTS integration guide for all safety critical roles

3. NTS training materials for guards and platform dispatch staff

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New RSSB tools and resources to support integration


What is risk based training needs analysis (RBTNA)?

• Training needs analyses that allows organisations to:• Identify key tasks related to a role• Map the competencies required to complete the role• Prioritise training requirements based on the performance demands

of the task and the safety risk associated with task failure• Determine the most appropriate approaches for training,

development and assessment based on the above information.


What is in the RBTNA toolkit?

• Excel tool(s) with manual input and automated functionality to make the completion of an RBTNA easier.

• The Train Driver version provides a task inventory for the role and ensures that those responsible for the design of learning and assessment have all the relevant data they require.

• The blank version of the RBTNA is similar, except no data is included, allowing users to customise and assign data for any role.

• User guide

• Training and coaching

• Example RBTNA completed for station staff, platform dispatch and guards (available upon request)

• All free to RSSB members97


What benefits can the RBTNA bring?

• Helps organisations understand the performance demand and safety risk associated with tasks and consider task/job design.

• Provides systematic and risk based approach to establishing and prioritising requirements for training, development and assessment.

• Supports integration of non‐technical skills into training programmes and other activities associated with competence management.

• Encourages a move away from traditional ‘chalk and talk’ methods of training.

• Encourages organisations to acknowledge and consider business risk.

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Role definition

99


Training priority analysis

100


Training Option Analysis

Task Where to goRecord business requirements for training and assessment, along with

available resources to make informed decisions about training

options.

Fill in the table on the Requirements & Resources page

Analyse learning and assessment options Fill in the table on the Learning & Assessment page

Carry out a fidelity analysis so that training and assessment is effective. This analysis is carried out for each unique task within the RBTNA.

Fill in this part of the RBTNA tab. Use the dropdowns available in the RBTNA data tab.

Consider how likely it is for the tasks to be practiced on the job

Fill in this part of the RBTNA tab. Use the dropdowns to state the likelihood that OJT is possible.


Training option analysis p

102


Accessing the tool

• The toolkit is available as a download free of charge to RSSB members, or for a one‐off fee to non‐members.

• Access and training is available free of charge to RSSB members, or for a fee to non‐members.

• For more information contact:

• Me: [email protected] and/or mob: 07919 528 481• RSSB enquires desk: [email protected] and/or tel: 020 3142 5400

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NTS integration guide

104

• Industry interviews

• NTS forum and conference

• Consolidation of good practice

• Requirement to provide practical advice and case studies

• Applicable to any safety critical role (not just drivers)


Aim of the guide

105

This guide is for people responsible for integrating non‐technical skills into their organisation. It is for you, if you are:

• Creating non‐technical skills training

• Identifying the right non‐technical skills

• Integrating these skills into the competence management system

• Measuring non‐technical skills

• Promoting and gaining buy‐in for these skills across the organisation


Content of the guide

106

Stage 1. Plan

integration

Stage 2. Identify NTS

Stage 3. Integrate

into selection

Stage 4. Train and promote NTS

Stage 5. Measure NTS

Stage 6. Revise and renew

integration

• Guidance

• Practical tips

• Case studies

• Further reading

• Long and short version

• Supported by NTS on‐line toolbox


• To extend the use of the TTT materials through the creation of case studies and learning materials.

• Completed RBTNAs for guards & platform dispatch staff

• Covers four tasks for each role

• Agreed plan of materials covering:

• Scenarios• Use of RED DVDs• Animation• Team tasks

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NTS training materials for guards and platform dispatch staff (T1064)

Papers for noting

Station Safety Management Plan ‐ Good Practice Guide

Right Track PTI Article

LA Safety videos, PTI:

Thank youNext Meeting: 16 Sept 2016, 09:30 – 13:30, RSSB Offices

platform train interface implementation group (ptisig) · platform train interface ... review pti...

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