Please take a moment to Please take a moment to complete your ComINDEX complete your ComINDEX and plot your position.and plot your position.

Amiable

Relator

Expressive

Socializer

Analytical

Thinker

Driver

Director

•

•

Communications: Communications: Get What You Want with Get What You Want with

What You’ve Got!What You’ve Got!

Workforce Professional AcademyWorkforce Professional AcademyDecember 7-9, 2011December 7-9, 2011

Jeanne Rademacher Training Jeanne Rademacher Training Initiatives, Inc.Initiatives, Inc.

People hear what we say but People hear what we say but they see what we do. they see what we do. And seeing is believing!And seeing is believing!

-Eric Harvey and Al Lucia-Eric Harvey and Al Lucia

Did you want to go to work this Did you want to go to work this morning?morning?

What Made the Difference?What Made the Difference?

What you were going to do today?What you were going to do today?Who you were going to work with?Who you were going to work with?The projects you have to The projects you have to

complete?complete?

When are you When are you ReallyReally happy happy about going to work?about going to work?

When are you When are you NotNot happy about happy about going to work?going to work?

It could be:It could be:

You are just having a really bad You are just having a really bad hair day!hair day!

You have to work on some project You have to work on some project you really don’t want to doyou really don’t want to do

You have to work with someone You have to work with someone you really don’t want to work withyou really don’t want to work with

You just aren’t being heard!You just aren’t being heard!

Rule of ThreeRule of Three

SummarizeSummarizeTell what you’re going to talk aboutTell what you’re going to talk about

TalkTalkDiscuss your topicDiscuss your topic

SummarizeSummarizeRecap what you just talked aboutRecap what you just talked about

What Marketing What Marketing SuggestedSuggested

What Management What Management ApprovedApproved

As Designed by As Designed by EngineeringEngineering

What was ManufacturedWhat was Manufactured

As Maintenance As Maintenance Installed ItInstalled It

What the Customer What the Customer WantedWanted

Openness/ResponsiveOpenness/Responsive

•

OpenOpenHighHigh

LowLowSelf ContainedSelf Contained

How a person is perceived as responding or How a person is perceived as responding or controlling their emotions and sharing their controlling their emotions and sharing their

feelings.feelings.

Direct/AssertivenessDirect/Assertiveness

•Ask/IndirectAsk/Indirect Tell/DirectTell/Direct

The degree and method by which a person The degree and method by which a person is perceived to influence the thoughts and is perceived to influence the thoughts and

actions of others.actions of others.

The Communication GridThe Communication Grid

Amiable

Relator

Expressive

Socializer

Analytical

Thinker

Driver

Director

I

I

D

I

R

E

C

T

A

S

K

D

I

R

E

C

T

T

EL

L

OPEN

HIGH

LOW

SELF CONTAINED

•

•

The Communication GridThe Communication Grid

Amiable/Relator

Question: Why

Specialty: Support

Reward: Appreciation

Expressive/Socializer

Question: Who

Specialty: Social

Reward: Recognition

Analytical/Thinker

Question: How

Specialty: Systems

Reward: Respect

Driver/Director

Question: What

Specialty: Control

Reward: Power

I

I

D

I

R

E

C

T

A

S

K

D

I

R

E

C

T

T

EL

L

OPEN

HIGH

LOW

SELF CONTAINED

The Good, The Bad, and The Good, The Bad, and the Ugly!the Ugly!

Amiable/Relator CharacteristicsAmiable/Relator Characteristics

PositivePositive HelpfulHelpful DependableDependable AgreeableAgreeable

NegativeNegative CompliantCompliant ResigningResigning PitiablePitiable

Pace Time Priority

Slow Present People

Expressive/Socializer Expressive/Socializer CharacteristicsCharacteristics

PositivePositive ExhilaratingExhilarating OptimisticOptimistic LivelyLively

NegativeNegative HotheadHothead TestyTesty ManipulativeManipulative

Pace Time Priority

Fast Future People

Analytical/Thinker Analytical/Thinker CharacteristicsCharacteristics

PositivePositive Hard-workingHard-working DeterminedDetermined EfficientEfficient

NegativeNegative FinickyFinicky RighteousRighteous RigidRigid

Pace Time Priority

Slow Past Work

Driver/Director CharacteristicsDriver/Director Characteristics

PositivePositive FirmFirm CompleteComplete InventiveInventive

NegativeNegative InflexibleInflexible ImperviousImpervious CompulsiveCompulsive

Pace Time Priority

Fast Immediate Work

Modifying Our Style!Modifying Our Style!

Remember the Platinum Rule

To CommunicateTo CommunicateListen!!Listen!!ComprehendComprehendConfirmConfirm

The art of communication is the The art of communication is the language of leadership.language of leadership.

-James Humes--James Humes-

Being good means being good all Being good means being good all the time. There are no time outs…the time. There are no time outs…no crossing your fingers behind no crossing your fingers behind your back. your back. Everything Everything counts.counts.

-Santa Claus--Santa Claus-

10 Things You Must 10 Things You Must Know About PeopleKnow About People

People are insecure…Give them People are insecure…Give them confidenceconfidence

People like to feel special…Sincerely People like to feel special…Sincerely compliment themcompliment them

People look for a better tomorrow…Give People look for a better tomorrow…Give them hopethem hope

People need to be understood…Listen to People need to be understood…Listen to themthem

10 Things You Must 10 Things You Must Know About PeopleKnow About People

People lack direction…Navigate for themPeople lack direction…Navigate for themPeople are selfish…Speak to their needs People are selfish…Speak to their needs

firstfirstPeople are emotionally low…Encourage People are emotionally low…Encourage

themthemPeople want to be associated with People want to be associated with

success…Help them winsuccess…Help them win

10 Things You Must 10 Things You Must Know About PeopleKnow About People

People desire meaningful relationships…People desire meaningful relationships…Provide communityProvide community

People seek models to follow…Be an People seek models to follow…Be an exampleexample

Source: The Choice is Yours: Today’s Decisions for the Rest of Your Source: The Choice is Yours: Today’s Decisions for the Rest of Your Life By John Maxwell.Life By John Maxwell.