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Model Question Paper-Key

Managing Human Resource in Projects

Subject Code-PM0013

Part A-1 Marks question

Q. No. Question Statement

1

A state legislator concerned about the transportation of toxic wastes from power plant to

repository site is an example of___________________

a. Legal right

b. Political support

c. Health & safetyd. Economic interest

2

Which among the following defines cross functional team?

a.The team may have people from varied culture, havingdifferent nature and perception.

b.The responsibilities of the project manager may range fromjust coordinating with other managers outside the project.

c.The team and the organisations relationship may also betemporary, thus staff related project management process

must address these transitory relationships.d. HR activities are split between the project manager andother managers in the organisation.

3

Projects are often considered as an efficient way of organisingand ___________ knowledge resources and the success ofthe projects is very much dependent upon the competence ofsingle employees contributing to the team.

a. Leading

b. Managing

c. Integrating

d. Collecting

4

A communication management plan is a________-

a. A document

b. A plan

c. A strategy

d. All of the above

5

The project management plan describes the methods for___________________project information.

a. Acquiring and distributing

b. Developing and deploying

c. Acquiring and deploying

d. Developing and distributing

6 Listening skills are the __________aspect s of communications.

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a. Ethical

b. Physical

c. Moral

d. Mental

7

A proper stakeholder management process is essential because :

a. They can affect the outcome of the project

b. Their inputs may help proper design of the project

c. There may be political & social ramifications

d. All of the above

8

________________are used to predict the performance of theupcoming projects.

a. Reporting performance

b. Forecasting methods

c. Communication methods

d. Communication models

9

________________ include all correspondence anddocuments describing the project.

a. Project reports

b. Stakeholder records

c. Project records

d. Stakeholder reports

10

Projects, flexibility, _________________ , and deadlines arebuzzwords in todays workplaces.

a.Project management teams

b.Project managersc.Team members

d.Cross functional teams

11

_____________ are those whose current outputs are highlydependent upon past inputs and therefore predictable.

a. Moving average

b. Linear prediction

c. Growth curve

d. Linear systems

12

Theterm _________ variance refers specifically to the costperformance of a particular project.

a. Schedule

b. Performance

c. Cost

d. Scope

13

A project competency can be divided into core functions and __________________functions

a. Faculty

b. Facilitating

c. Fake

d. Filtering

14

Inbuilt in the Basic Communication Model is an action to

acknowledge a ________.

a. Message

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b. Information

c. Data

d. Communication

15

Which one of the following is a tool for reporting performance?

a. Performance reports

b. Variance analysis

c. Interpersonal skills

d. Communication methods

16

In project management delegation has to take place at the _______________level

a. Individual

b. Institutional

c. Competitive

d. Hierarchical

17

________________is a pioneer and a leading authority in the field of project management.

a. Harold kerzner

b. Juran

c. Peter drucker

d. Bill gates

18

______________ are used to exchange information.

a. Information distribution

b. Data exchange

c. Communication skills

d. Information gathering and retrieval systems

19

The purpose of a communication management plan is todefine the _____________ requirements for the project.

a. Information

b. Communication

c. Message

d. Data

20

Contract administration is the responsibility of ____________

a. Project manager

b. Finance manager

c. Vendor manager

d. HR manager

21

__________lists the method and timing of releasing teammember.

a.Release criteria

b.Staff acquisition

c.Resource calendars

d. Training needs

22

Scope changes should be clearly communicated to the_____________ in the initial stages of the project.

a. Project team

b. Project managers

c. Stakeholdersd. Organisation

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23

____________ is an important output of Human Resourceplan.

a. Staffing management plan

b. Project management plan

c. Enterprise environmental factors

d.Resource calendars

24

The components of the communication management processare planning communication, distributing information,reporting performance and _____________.

a. Managing project team expectations

b. Acquiring project team members

c. Managing stakeholder expectations

d. Acquiring project managers

25

which among the following is one of the tools and techniquesfor creating a Human Resource (HR) plan?

a. Organisation charts and position description

b. Organisational culture

c. Project management plan

d. Pre-assignment

26

Human resource management means making effective use of ___________________

a. Skills

b. Process

c. People

d. Procedure

27

Success of a project largely depends on people

and________________.

a. Process

b. Management

c. Organisation

d. Human Resources

28

The project HR management processes is classified into________ groups.

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a.Four

b. Eight

c. Two

d. Six

29

____________________is out of control in highly technical and scarce professional projects.

a. Inventory turnover

b. Machine turnover

c. Staff turnover

d. Financial turnover

30

Responsibility assignment matrix (RAM) illustrates theconnections between _________ and project team members.a. Roles

b. Responsibilities

c. Groups

d. Work packages

31

People management system explores the challenges thatHRM meet in ____________ organisations.

a. People-based

b. Process-based

c. Project-basedd. Team-based

32

People management systems improve people capability whenthey integrate it with strategic, functional, and ________capabilities.

a. Team

b.Project manager.

c.Individual

d.Project

33

Which of the following statements define pre-assignment?

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a.The process of selecting project team members in advance

b.The process of obtaining the specific people needed toaccomplish all phases of the given project.

c.The process of delegating responsibilities and tasks,monitoring team performance, providing feedback, solvingissues, and coordinating changes to enhance overall projectperformance.

d. The method of identifying and documenting project roles,responsibilities, required skills, reporting relationships and

creating a staffing management plan.

34

Which one of the following is used to signify the system ofprocesses, role structures, and activities through which HumanResource Management is performed?

a. People management system

b. Project management

c. Human Resource Management

d.Organisation charts

35

Providing forecasts is another element of the report___________ process.

a. Forecasting

b. Performance

c. Reporting

d. Scheduling

36

Human Resource organisation refers to the role structure ofplayers that are ________ in the people management system.

a. Common

b. Important

c. Insignificant

d. Central37 Learning Styles inventory (LSI), was developed by ___________in 1981.

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a. Harold kerzner

b. David buckner

c. David kolb

d. deming

38

_____________ units are essential to the propermanagement of a project.

a. Responsible

b. Accountable

c. Time

d. Calendar

39

The nucleus energy of a project is the ____________ thatdrives the project towards object fulfillment.

a. Human workforce

b. Organisation

c. Project manager

d. Team leader

40

The key to the success of any project depends on how well we manage

_________________interactions

a. dysfunctional

b. long run

c. human

d. regular

Reasons for choosing contact team instead of the companys own employees is due to

shortage of ___________________

a. staff

b. land

c. money

d. target

Part B -2 Marks question


41

Managing resources is having the required __________,___________ and ________ available at the right time

a. Budget, time, resource

b. Schedule, tools, resource

c. Knowledge, competencies, tools

d. Competencies, resource, time

42

Skills like _______, predicting impact, __________ arevaluable assets for managing a team.

a. Sympathy, innovativeness

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b. Managing, building

c. Creating,courage

d. Determining,desperate

43

Which one of the following is not a step in the basiccommunication model?

a. Encode the data, so that no external entity can comprehendit

b. Use insecure medium for data transfer

c. Prevent any interference to data transfer

d. Decode the data from its encoded form

44

An organisational chart of a company usually shows the___________ and ____________ who are the part of theorganisation.

a. Project leaders and project team

b. Team leaders and managers

c. Managers and sub-workers

d. Project team and team members

45

A hierarchical organisation is an organisational structure whereevery entity in the organisation except one is_____________to single other entity.

a. Main

b. Subordinate

c. Unique

d. Similar

46

Which one of the following questions is not raised whileplanning acquisition of project team?

a. Will the human resource come from within the organizationor from external, contracted sources?

b. What will be the backup plan for resource sharing?c. What are the costs associated with each level of expertiseneeded for the project?

d. Will team members need to work in a central location orcan they work from distant locations?

47

Changes in roles of two players in the Human Resourceorganisation are____________ and______________.

a. Project managers, project team

b. Team members, project management

c. Staff managers, Team leaders

d. Line managers, Human Resource departments

48

Once the stakeholder table has been filled with

_______________ completely, it needs to be____________.a.Information, reported

b. Data, distributed

c. Information, analysis

d. Information, analysed

49

_________ a project team is a ___________process thatneeds to be assessed on an ongoing basis.

a. Managing,ongoing

b. Developing,Slow

c. Creating,organised

d. Developing,continous

50What does the acronym RACI stand for?

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a. Responsible, Acceptable, Controlled, Integrated

b. Responsible, Accountable, Consulted, Informed

c. Resource, Accountable, Consulted, Integrated

d. Resource, Acceptable, Controlled, Integrated

51

The main aim of reporting performance is to

_______________________.

a. Clarify how resources are being utilised to obtain theobjectives of the project.

b. Determine the causes of a variance.

c. Predict the performance of the upcoming projects.

d. Collect, store, and dispense information to stakeholdersabout the project.

52

Which of the following statement is true?

a. Intranet has become the primary means for delivering shorttext messages within organisations that are networked.

b. E-mail is a centralised system for managing telephonemessages for a large group of people.

c. Letters is a written or recorded communication directed forthe purpose of announcing information.

d. Fax uses the public telephone system as a way ofdelivering paper documents from one place to another insituations where a hard copy original is not essential

53

Which one of the following come under project managementplan?

a. Project organisational plan

b. Assessment of team performance

c. Project performance reports

d. Managing conflicts

54

A ________________ is a chart displaying the resourcesassigned to a project.

a. Requirement analysis matrix

b. Resource identification matrix

c. Resource management matrix

d. Responsibility assignment matrix

55

Which one of the following is not the type of communicationused in project management?

a. Internal and external

b. Official and unofficial

c. Vertical and horizontal

d. Iterative and regressive

56

Which one of the following statements is true?

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a. Efficient and well functioning people management system isnot only dependent on effective Human Resource department,but also on effective Human Resource organisation.

b. The process of effective HRM in a project is not anamalgamation of changes in content as well as in structure ofthe HR organisations of the studied firms.

c. In theory, organisations can have HR departments.d. People management systems are organised in similar waysand include similar key players depending on the needs of theorganisation and the people.

57

Communication needs both a ____________ and a___________________.

a. Sender, receiver

b. Communication, communicated

c. Information, communication

d. Message, communicated

58

Which one of the following does not come under performance

reports?

a. Change control process for communication plan

b. Risks and issues

c. Variance analysis results

d. Past performance analysis

59

The project manager conducts an analysis of______and________ variance to estimate the budget.

a. Time, plan

b. Cost, regression

c. Cost, strength

d. Cost, schedule

60

Which of the following statement is true?

a. Linear prediction is a set of past and regular measurementsplotted onto a graph.

b. Extrapolation is a mathematical technique that can be usedfor linear systems

c. Regression analysis relies on determining thedependencies and relationships of variables that can influencean outcome.d. Econometrics is similar to moving average.

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Part C-4 Marks question


61

Match the following:

First set:

A. Well-trained workers will be more productive when they aremore directly involved in the decision making process ratherthan closely supervised by many layers of management.

B. Project-centered organisations (like those in engineering,construction or the aerospace industries) have structures builtaround project teams as their functional units follow thetraditional structures with some adjustments in their hierarchyto support project units.

C. The dominant mode of organisation among largeorganisations.

D. In many companies it is large and complicated.

Second set:

1. Flat organisation chart

2. Hierarchical organisation chart

3. Matrix-based chart

4. Organisation chart

a.A-1,B-3,C-2,D-4

b. A-4,B-2,C-3,D-1

c. A-1,B-2,C-3,D-4

d. A-2,B-4,C-3,D-1

62

Identify true and false statements.

1. Stakeholders in a project are a group consisting ofcustomers, sponsors and the related groups in theorganisations.

2. Stakeholders possess different levels of authority, eitherinternal or external to the project.

3. Managing stakeholder expectations is an easy task toachieve.

4. Managing stakeholder expectations involves the process ofidentifying the critical stakeholders in a project and trying tomeet their project expectations.

a. Statement 1, 2 and 3 are true

b. Statement 1, 2, 3, and 4 are true

c. Statement 1, 3 and 4 are true

d. Only statement 3 is false

63


First set:

A. Internal communication

B. Formal communication

C. Official communication

D. Horizontal communication

Second set:

1.The team members discuss the project issues with the peergroups in the project

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2. Includes circulars and reports that carries official sanctity

3. Occurs within the project team

4. Includes reports, logs, memos, emails and project meetings

a. A-1,B-2,C-4,D-3

b. A-4,B-2,C-1,D-3

c. A-3,B-4,C-2,D-1

d. A-1,B-3,C-4,D-2

64

Match the following

First set:

A. Enterprise environmental factors

B. Organisation charts and position description

C. McGregor's theory

D. Staffing management plan

Second set:

1. Input for creating a Human Resource (HR) plan

2. Tools and techniques of creating a Human Resource (HR)plan

3. Part of organisational theory

4. Output of creating a Human Resource (HR) plan

a. A-1, B-3, C-2, D-4

b. A-2, B-3, C-4, D-1

c. A-1, B-2, C-3, D-4

d. A-4, B-1, C-4, D-3

65


First set:

A. SupportiveB. Verifies

C. Final Authority

D. Informed

Second set:

1. This is the person who is informed of the progress of thedeliverable.

2. This person gives the final stamp on the completed work.

3. This is the person who ensures that the work meetsstandards.

4. This is the person who provides work in addition to the

responsible party.

a. A-4,B-1,C-2,D-2

b. A-4,B-3,C-2,D-1

c. A-2,B-3,C-4,D-1

d. A-1,B-3,C-4,D-2

66

Match the following

First set:

A. Input of acquiring a project team

B. Output of acquiring a project team

C. Input of developing a project tean

D. Tools and techniques of developing a project team

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Second set:

1. Resource calendars

2. Project staff allocations

3. Project management plan

4. Team training

a. A-3, B-1, C-2, D-4

b. A-2, C-1,D-3, B-4

c. A-4, B-2, C-3, D-1

d. A-1, B-3, C-4, D-2

67

Which one of the follwing statements is false?

a. Organisations decide that combination of centralisation anddecentralisation is more effective.

b. In a centralised organisation head office retains the majorresponsibilities and powers.

c. All the organisations implement vertical decentralisationwhich means that they have handed the power to make certaindecisions down the hierarchy of their organisation.

d. Horizontal decentralisation spreads responsibility across theorganisation.

68

Arrange the stages of team development

A. Forming

B. Performing

C. AdjourningD. Norming

E. Storming

a. A,E,C,D,B

b. A,E,D,B,C

c. B,A,C,D,E

d. C,D,B,E,A

69


First set:

A. Calendar units

B. Recognition and RewardsC. Collocation

D. Team members training

Second set:

1. It involves placing almost all of the active project teammembers in the same physical location to enhance their abilityto perform as a team.

2. The plan can also include ways to help team membersobtain certifications that would support their ability to benefitthe project.

3. The willingness to work overtime in order to meet anaggressive schedule objective should be rewarded or

recognized.

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4. They are the time measurements that are used to plan theentirety of a project's schedule events in a logical manner.

a. A-1,B-2,C-3,D-4

b. A-2,B-3,C-1,D-4

c. A-4,B-3,C-1,D-2

d. A-1,B-3,C-4,D-2

70

Match the following

First set:

A. Updates of enterprise environmental fcators

B. One of the stages of team development

C. Project performance reviews

D. Key aspect of managing a project team

Second set:

1. Monitoring team spirit

2. Adjourning

3. Tools and techniques of managing a project team4. Output of developing a project team

a. A-4,B-2,C-3,D-1

b. A-4,B-3,C-1,D-2

c. A-3,B-4,C-1,D-2

d. A-2,B-1,C-4,D-3

71


First set:

A. Organisational chart

B. Hierarchical chart

C. Organisational management in which people with related

skills are combined for work assignments.D. Organisational arrangement with few or no levels ofintervening management between staff and managers.

Second set:

1. Matrix chart

2. Horizontal chart

3. Organisational structure where every entity in theorganisation except one is subordinate to single other entity.

4. Shows the arrangement of an organisation and therelationships and relative ranks of its components andpositions/jobs.

a. A-4,B-3,C-1,D-2

b. A-3,B-4,C-3,D-1

c. A-2,B-1,C-4,D-3

d. A-1,B-2,C-3,D-4

72


1. Communication technology describes the methods used toexchange information between the project team and thestakeholders.

2. Communication models are the different models to transferinformation between a sender and a receiver.

3. Push communication involves multiple parties interacting inmultidirectional mode.

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4. Interactive communication involves information transfer tothe specific recipient without any acknowledgment from therecipient.



c. Statement 1and 2 are true

d. Only statement 4 is false

73

Which one of the following factors should project managerconsider during team buliding activities?

a. The project team should be trained in every technical aspectinvolved in the project.

b.Team effectiveness is the diversity of skills and personalities,where different personality types balance and complementeach other.

c. The project management team should know the skills of theteam members to understand the individuals of the team.

d. The team should communicate effectively even if the team isplaced in remote locations.

74


1. To be effective, recognition and rewards should be basedon activities and performance under a persons control.

2. Possible calendar units are all standard timemeasurements such as minutes, hours, days, weeks, months,and, in some long term projects, years.

3. If project team members lack the necessary managementor technical skills, such skills can be developed as part of theproject work.

4. Creating a plan with established times for distribution ofrewards ensures that recognition takes place & is notforgotten.



c. Statement 1and 2 are trued. Only statement 4 is false

75

Which one of the following statements is true?

a. The disadvantage of matrix management is that employeescan become confused due to conflicting loyalties.

b. The advantage of matrix management is costs can beincreased if more managers (i.e. project managers) arecreated through the use of project teams.

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c. Proponents of matrix management suggest that there aretwo disadvantages of matrix management.

d. Matrix management states that each engineer may have towork under one manager to get their job done.

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