pole star platform user guide and distributor operations guide

Pole Star Platform User Guide

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Contents 1 Copyright Notice ................................................................................... 11

About the platform ..................................................................................... 12

2 System requirements .......................................................................... 13 3 Data sources ..................................................................................... 14 4 User interface .................................................................................... 15 5 Maps ................................................................................................ 18 6 Ships ............................................................................................... 24 7 Zones ............................................................................................... 27 9 Weather ........................................................................................... 37 10 Transceivers ................................................................................... 39 11 Position reports ............................................................................... 44 12 Fleets ............................................................................................ 45 13 Reports .......................................................................................... 45 14 Notifications ................................................................................... 47 15 Contacts ........................................................................................ 48 16 Users ............................................................................................. 49 17 Security warnings ............................................................................ 50 18 Speed Variance ............................................................................... 50 20 About RiskInsight ............................................................................ 61

How to use the Pole Star Platform ................................................................. 70

21 Getting started ................................................................................ 70 22 Manage customer accounts ................................................................ 77 23 Use the map ................................................................................... 85 24 Manage ships ...................................................................................... 129 25 Manage ship profiles ........................................................................ 138 26 Manage transceivers ....................................................................... 144 27 Manage position reporting ................................................................ 149 28 Manage contacts ............................................................................. 159 29 Manage notifications ....................................................................... 166 30 Manage users ................................................................................. 198 31 Manage fleets................................................................................. 204 32 Manage reports .............................................................................. 211 33 Manage Speed Variance ................................................................... 234 34 SSAS Management .......................................................................... 244

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35 RiskInsight ....................................................................................... 203 Troubleshooting ........................................................................................ 289

36 My ship is not reporting its position ...................................................... 289 37 Identify non-reporting ships using tracking .............................................. 290 38 Identify non-reportingtransceiver ...................................................... 291 39 Erroring transceiver......................................................................... 292 40 Non-reporting SATCdevices .............................................................. 293 41 Non-reporting DSAS Mk1 / Mk2 .............................................................. 294 42 Non-reporting IDP-690 .................................................................... 295 43 Non-reporting Satamatics ................................................................ 296 44 System requirements ...................................................................... 298

A ....................................................................................................... 298

1 Copyright Notice © 2019 Pole Star Space Applications Limited.

All rights reserved, No part of this document or any information appertaining to its content may be used, stored, reproduced or transmitted in any form or by any means, including by photocopying, recording, taping, information storage systems, without the prior permission of Pole Star Space Applications Limited.

Pole Star Space Applications Limited makes every reasonable effort to ensure the accuracy and validity of the information provided in its documentation. However, as policies, price points, dates, conditions and information are continually changing, Pole Star Space Applications Limited reserves the right to change at any time without notice, information contained in this document and makes no warranties or representations as to its accuracy.

The company, product and service names used in this document are for identification purposes only. All trademarks and registered trademarks are the property of their respective owners.

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Note: Some services and functionality described in these help pages may not be available to you at the current time.

About the platform

The platform is a highly configurable, extensible and easy-to-use cloud application platform, built upon a powerful, robust and open API, and using enterprise-grade cloud infrastructure. With a wide (and expanding) range of services - from vessel tracking and SSAS management to maritime risk intelligence - all available on one convenient platform, Pole Star is enabling its customers to connect with their ships in a whole new way.

Designed from the ground up to utilise the latest generation technologies to deliver an intuitive, flexible and personalised experience and make its users’ jobs easier, save them time and help them achieve their goals, the platform allows customers to select and combine services, and access them across devices.

Modular platform means customers can select and combine services to meet their unique needs

Integrates trusted data sources including: Jeppesen, Tidetech, IHS, Inmarsat, Airbus, Risk Intelligence and Orbcomm

New intuitive, modern and responsive user interface

Accessible on any computer with a compatible browser, no software to download or install

Accredited, scalable, redundant, and secure cloud-based architecture

Reliable tracking services and powerful reporting engine

One convenient platform to manage all of your Pole Star services

For users who require fleet-wide situational awareness, the platform offers the near real-time data, actionable intelligence and global visibility needed to increase operational efficiency, enable decision making and support compliance.

Because the platform is open and modular, you can add or remove services to create a bespoke solution that reflects the unique requirements of your business. This means that you only pay for what you need, not what you don’t.

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2 System requirements The platform is a powerful web-based application that provides an effective way of automatically tracking and managing vessels in real time. No software installation is required, you simply need a compatible web browser and an internet connection.

2.1 Browser compatibility

The platform has been designed to work on modern HTML-5 compatible browsers, including:

Technology Browser (version)

For an optimal experience, use an up-to-date browser that supports HTML5 such as:

Desktop Internet Explorer (11+)

Google Chrome

Firefox

Safari

Opera (15+)

Mobile iOS 8 - Safari

Google Chrome

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3 Data sources The platform's services integrate data from a variety of high-quality providers:

Type of data Data provider Update frequency

Weather Weather forecast Tidetech Every 6 hours

Cyclones Jeppesen Near real-time

Maps Terrain, Street, Satellite MapBox Crowdsourced, based on Open StreetMap

C-Map C-Map Every month

Open Street Map OpenStreetMaps Near real-time

Ship information Maritime.IHS.com Every day

AIS ORBCOMM Every minute

Piracy information Risk Intelligence (MaRisk) Every hour

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4 User interface This section describes the Platform user interface.

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4.1 Main menu

On the left of the screen is a menu with tabs listing the available services*:

4.2 Tabs Tracking - Learn more about the Tracking service on our website.

SSAS Management - Learn more about the SSAS Management service on our website.

Risk Insight - Learn more about the Risk Insight service on our website.

Speed Variance - Learn more about the Speed Variance service on our website.

Notifications - Creating and viewing notifications.

Reports - Create custom reports and templates

Alerts archive - View completed and test alerts.

http://purplefinder.polestarglobal.com/tracking

http://purplefinder.polestarglobal.com/ssas-management

http://purplefinder.polestarglobal.com/risk-insight

https://www.polestarglobal.com/

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Tip: To set your language preference, see "Set preferred language" on page 73.

4.3 Top menu

The top right of the screen provides access to Administration, Help & FAQs, date and time and the My Account menu.

4.4 Language

The platform is currently available in the following languages:

English (GB)

Spanish

Note *The menu choices you see are based on your subscription. If you do not see a service you expected to see, contact Pole Star. If you do not see all of the expected services contact your distributor or Pole Star to "Add or remove services to a user's account" on page 78.

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5 Maps With maps you / your customer can see the situation of all your / their ships on a map, zoom in for more detail, select a map style, view a ship's latest position report, see a ship's trail, weather forecast layers, zones and much more.

5.1 Map types

The platform offers four map types including C-Map charts to help you /your customer make decisions based on the right geographic data. See "Change map type" on page 94.

Map type

Benefit

Example (Click on thumbnail to reveal expanded image, clicking on

image again closes it.)

Terrain map Overview of the main features of the local terrain for improved planning.

Street map Up-to-date, crowdsourced street maps useful for planning routes near harbours etc.

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Note: For more information on our data providers, see "Data sources" on page 13.

Map type

Benefit



Satellite map Attractive satellite maps ideal for display in public spaces.

C-Map* C-map marine charts including depth, key marks and obstacles.

*Not suitable for navigational purposes.

5.2 Map functions

The platform map is fully interactive, featuring a number of tools to make your job easier:

Feature What does it

do?

How to?

Example

Ship trails Click on a ship to see its trail on the map (the trail will show 30 days of history).

"View ship position trail" on page 98

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do?

How to?

Example

World map Click to return the map to the full world map view.

"Use the map" on page 85

Pan You can click and drag to pan the map.

"Zoom and pan" on page 91

Auto-pan When you select a ship from the list, the map will automatically pan to its location.


Zoom You can easily zoom in and out on the map (various methods).


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do?

How to?

Example

Ship information You can view detailed information about a ship, including photo (data provided by Maritime.IHS.com, see Data sources for more information).

"View ship particulars" on page 87

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do?

How to?

Example

Position report Click on the ship icon again to view its latest position report.

"View ship's latest position" on page 149

Poll Request an up-to- date position report on demand.

"Poll for position report" on page 151

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do?

How to?

Example

Reporting interval Change the reporting rate of a ship's transceiver.

"Change reporting rate" on page 156

Distance meas- urement tool

This feature allows you cal- culate the distance between two or more points on the map.

"Measure distance" on page 92

Fleets Group ships into 'Fleets' (see About fleets for more information).

"Create fleet" on page 208

Ship search Start typing a ship's name or IMO number to search for a specific ship.

"Search ships" on page 89

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1

View ship particulars 87 Search ships 89 View transceiver information 88 Measure distance 92 Zoom and pan 91 Change map type 94 View ship's latest position 149

86

Related tasks:

View the map


do?

How to?

Example

Layer tools Enable layers using the layer tools menu.

"View/hide labels" on page 118, "View lat/long coordinates" on page 120, "View cyclones" on page 122, "View bathymetry" on page 124, "View Meteor- ological layers on map" on page 126

Zones Enable zones using the zone tools menu

"View zones" on page 113

5.3 Display view

Display view allows you to view the map full-screen by hiding the main menu at the left hand side of the screen. This feature is useful when displaying the map of your fleet during a presentation or in a public space.

In Normal view, the main menu is displayed on the left of the screen.

In Display view, the map is displayed without the menu.

1Normal mode means there are no active alerts or tests.

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6 Ships This section explains the icons and the information available relating to ships.

6.1 Ship icons

Icon What it means Example

Blue Normal1 (Default, unless ship profiles is used)

Orange Test alert

Red Real alert

Yellow Warning

6.2 Ship profiles

The platform provides functionality, dependent on user level and privileges, that enables the change of the icon and its colour.


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See "Manage ship profiles" on page 138 for further details.

6.3 Ship information

The platform provides detailed ship information and photo for each vessel in your / your customer's fleet automatically (source: Seaweb). See "View ship particulars" on page 87.

List of available ship information

The data available will vary per ship, but typically will include some or all of the following:

Ship photo

IMO number

Name

MMSI

Call sign

Flag

Port of registry

Classification society

Ship type

Stat code 5

Deadweight

Displacement

Gross tonnage

Length overall (LOA)

Breadth

Depth

Draught

Speed

Shipbuilder

Country of build

Year of build

6.4 Ship trail

When you click on a ship you can see its position history trail represented on the map (the trail will show 30 days of history). See "View ship position trail" on page 98.

Note: The ship status colours override the colour defined in the ship profile.

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Related tasks: Register ship 129 Deactivate ship 137 Edit ship 135 Search ships 89 Change aship's name 136

6.5 Blended track

With our unique and patent pending Blended Track technology, you / your customer can now register more than one transceiver per ship (including AIS transceivers), to give you / your customer a more accurate and more regular position track.

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7 Zones A zone is a geographical area overlaid on the map.

The platform enables you to display key industry zones (including ECAs, EEZs, high-risk areas, environmental and regulatory zones) on the map or create your own custom zones (rectangle, circular or polygon) for a near real- time picture of your fleet in relation to nearby and current threats, regional risks and regulatory requirements.

The two types of zone:

Zone type

What it

does



Industry zones A selection of pre- installed zones of special interest to the maritime and associated industries.

User-created zones Create custom zones designating areas of special interest or operations.

7.1 Industry zones

Industry Zones represent geographical areas of special importance to the maritime and associated industries.

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Example:

Create zones for areas of special interest, for example: environmental control areas, limited or restricted areas or high-risk / security areas.

List of industry zones

Exclusive Economic Zones (EEZ)

Domestic Emission Control Areas (ECA)

Internationally Recommended Transit Corridor (IRTC)

Joint War Committee Listed Areas (JWC)

International Convention on Load Lines (1966, 1988 and 2003) (Load Lines)

MARPOL Emission Control Areas (ECA)

MARPOL Special Areas – Garbage

MARPOL Special Areas – Oil

MARPOL Special Areas – Oil & Garbage

MARPOL Special Areas - Oil, Garbage and Noxious Liquid Substances

Maritime Security Centre – Horn of Africa (MSCHOA)

Speed supervision (Monitoring)

NAVAREAs

Particularly Sensitive Sea Areas (PSSAs)

Puerto Cristobal Routeing Measures

Right Whale Conservation Areas

Search and Rescueareas (SAR)

12 nm land buffer for speed restriction (Speed Variance)

UK Maritime Trade Operations (UKMTO)

WHO: Ebola Risk

7.2 User-created zones

You /your customer can create custom zones that represent any area of special interest or significance to you /their operations. See "Create zone" on page 102.

Zone tools

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Feature Benefit Icon

Rectangle tool Draw simple rect- angular zones

Polygon tool Draw com- plex poly- gons

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Circle tool Draws circular shape

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Coordinates Enter zone coordinates to create very pre- cise zones

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Modify shape Click and drag zone vertices to reshape (rectangle or polygon) or resize (circle).

Move (circle only) First select the Edit zone tool, then drag to move the zone.

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Related tasks:

View zones 113 Create zone 102 Delete zones 115 Edit zone 109 Hide zones 114


Undo move (circle only) Undo modify shape

Undo pre- vious unsaved changes to

the zone

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8 Layers The layers menu provides access to a number of useful features.

The tools include:

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Tool

Function

Example (click on thumbnail to

reveal expanded image)

Labels This toggle feature allows you / your customer to show or hide ship names on the map.

Latitude & Longitude cursor This toggle feature allows you / your customer to view the latitude and longitude of any position on the globe.

Bathymetry This toggle feature displays a bathymetry overlay on the map.

Note: Bathymetry shows topographical features and depth of the ocean floor. The platform uses an open source bathymetry data set.

Cyclones Shows cyclones on the map, including the cyclone's historic (grey trail) and projected route (red trail). Cyclone data is provided by Jeppesen.

Meteorological layers The platform provides graphical weather overlays, including:

Sea surface temperature

Primary wave

Primary waves mean period

Wind wave

Swell wave

Wind speed

Wind direction

Pressure reduced to MSL

Weather forecasts are available at 6-hourly intervals up to 7 days ahead.

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Related tasks:

View/hide labels 118 View lat/long coordinates 120 View cyclones 122 View bathymetry 124

Tool

Function

Example (click on thumbnail to


Meteorological layer time interval selector

The time interval selector allows you / your customer to choose how far ahead the forecast displayed will be (e.g. 12 hours, 7 days).

Note: The time slider has no affect on the Sea surface temperature layer.

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Note: The forecast slider has no affect on the Sea surface temperature layer.

9 Weather With weather layers, you can display forecast meteorological conditions (up to 7 day forecast) on the interactive map, or review your planned route against forecast weather conditions. Includes a wide range of weather and environmental layers. Our high quality weather data is updated every 6 hours and provided by Tidetech.

The Pole Star Platform weather overlays can be displayed individually or layered over other weather parameters, and are turned on or off by clicking the tick box. Weather layers included are:

9.1 Weather layers Cyclones

Sea surface temperature

Primary waves

Primary waves, meanperiod

Wind waves

Swell waves

Wind speed

Wind direction

Pressure in MSL

9.2 Forecast slider

The forecast slider allows you to view weather forecast at any point between the present and seven days ahead.

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Related tasks: View Meteorological layers on map 126 Use forecast slider 128 View cyclones 122

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Example

DSAS Mk2, TT-3000SSA, AIS etc.

10 Transceivers A transceiver is the tracking hardware installed aboard a ship.

Because the Pole Star Platform supports various types of transceivers and allows you to see them all in a single account, you / your customer can choose the best tracking solution for each ship in your / their account, for complete visibility and enhanced decision making.

With the Pole Star Platform you / your customer can:

Register new transceivers

Manage transceivers

View a ship's transceiver(s)

Deactivate a ship's transceiver(s)

"Change reporting rate" on page 156 of a transceiver

10.1 Blended track

With our unique and patent pending Blended Track technology, you / your customer can now register more than one transceiver per ship (including AIS transceivers), to give you / your customer a more accurate and more regular position track.

10.2 Transceiver compatibility

The platform is completely hardware agnostic. No supplier lock-in. No expensive fleet-wide hardware roll-out. A simple and consistent user experience, regardless of the device installed aboard the ship.

Transceiver Model

Network Compatible with

SSAS Management1?

AIS N/A No

Pole Star - DSAS Skywave IsatM2M Yes

Pole Star - DSAS Mk2 Skywave IsatData Pro

Yes

Pole Star - IDP-690 Skywave IsatData Pro

No

1SSAS Management was developed with and for CSOs and DPAs that require a SSAS management system that they can rely on when it is needed most. In a security situation, rapid response is vital. So, when we developed SSAS Management, we designed every feature to make managing ship security alerts and tests simpler and quicker. We streamlined processes, reduced visual distractions and focused on what was important to you - ensuring your vessel and crew are safe. The reliable web-based, mobile compatible application allows you to manage alerts and tests from your office, home or mobile, to give you confidence that, in the event of an incident, you are ready to respond immediately, no matter where you are.

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Transceiver Model


SSAS Management1?

Anritsu - RSS403A Inmarsat-C No

Anritsu - RSS405A Inmarsat-C No

Furuno - FELCOM 10 Inmarsat-C No

Furuno - FELCOM 11B Inmarsat-C No

Furuno - FELCOM 12 Inmarsat-C Yes





Honeywell (formerly Satamatics) - Ocean Alert Mk1

Honeywell IsatM2M Yes





JRC - JUE-65A Inmarsat-C No

JRC - JUE-75 A/C Inmarsat-C Yes

JRC - JUE-85 Inmarsat-C Yes



JRC - JUE-95LT Inmarsat-C No

JRC - JUE-95SA Inmarsat-C Yes

JRC - JUE-95VM Inmarsat-C No

Kelvin Hughes - Husun 2095C Inmarsat-C No

Kongsberg Norcontrol - H2095C Inmarsat-C No

Litton Marine - LMS H2095B Inmarsat-C No

Litton Marine - LMS H2095C Inmarsat-C No

1SSAS Management was developed with and for CSOs and DPAs that require a SSAS management system that they can rely on when it is needed most. In a security situation, rapid response is vital. So, when we developed SSAS Management, we designed every feature to make managing ship security alerts and tests simpler and quicker. We streamlined processes, reduced visual distractions and focused on what was important to you - ensuring your vessel and crew are safe. The reliable web-based, mobile compatible application allows you to manage alerts and tests from your office, home or mobile, to give you confidence that, in the event of an incident, you are ready to respond immediately, no matter where you are.

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Transceiver Model


SSAS Management1?

Nera Inmarsat-C No

Philips Navigation Inmarsat-C No

Raytheon - STR 1500CNT Inmarsat-C No

SAM Electronics - Debeg 3000E Inmarsat-C No

SAM Electronics - Debeg 3020 Inmarsat-C No

SAM Electronics - Debeg 3200SSA Inmarsat-C Yes

SAM Electronics - Debeg 3220 Inmarsat-C Yes

SAM Electronics - Debeg 3220B Inmarsat-C Yes

SAM Electronics - Debeg 3220C Inmarsat-C Yes

Saracom (Samyang Radio Company) - SC 20 Inmarsat-C No

Skanti - Scansat C Inmarsat-C No

Skanti - Scansat CG Inmarsat-C No

Skanti - Scansat CT Inmarsat-C No

Skywave - IDP VMS HD Skywave IsatData Pro

No

Sperry Marine - Sperry H2095B Inmarsat-C No

SP Radio - H2095B Inmarsat-C No

SP Radio - H2095C Inmarsat-C No

STN Atlas Marine Electronics - Debeg 3220 Inmarsat-C Yes

STN Atlas Marine Electronics - Debeg 3220B Inmarsat-C Yes

STN Atlas Marine Electronics - Debeg 3220C Inmarsat-C Yes

STN Atlas Marine Electronics - Unspecified Inmarsat-C No

Thrane & Thrane / Sailor - 3000M SSA Inmarsat-C Yes

Thrane & Thrane / Sailor - 3027C Inmarsat-C No

Thrane & Thrane / Sailor - 6110 GMDSS Inmarsat-C No

Thrane & Thrane / Sailor - 6110 SSAS Inmarsat-C Yes


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Transceiver Model


SSAS Management1?

Thrane & Thrane / Sailor - 6120 Inmarsat-C No

Thrane & Thrane / Sailor - 6120 SSA Inmarsat-C Yes

Thrane & Thrane / Sailor - 6120 SSAS Inmarsat-C Yes

Thrane & Thrane / Sailor - 6130 LRIT Inmarsat-C No

Thrane & Thrane / Sailor - 6140 Maritime Inmarsat-C No

Thrane & Thrane / Sailor - 6150 Non-SOLAS Inmarsat-C No

Thrane & Thrane / Sailor - H1622A Inmarsat-C No

Thrane & Thrane / Sailor - H1622C Inmarsat-C No

Thrane & Thrane / Sailor - H1622D Inmarsat-C No

Thrane & Thrane / Sailor - H2095 Inmarsat-C No

Thrane & Thrane / Sailor - H2095B Inmarsat-C No

Thrane & Thrane / Sailor - H2095C Inmarsat-C No

Thrane & Thrane / Sailor - TT-3000 E/LRIT Inmarsat-C No

Thrane & Thrane / Sailor - TT-3000 SSA/MSSA Inmarsat-C Yes

Thrane & Thrane / Sailor - TT-3020 A/B/C Inmarsat-C No

Thrane & Thrane / Sailor - TT-3022 A/C/D/E Inmarsat-C No

Thrane & Thrane / Sailor - TT-3026 A/C/D/L/M/S

Inmarsat-C No

Thrane & Thrane / Sailor - TT-3028 CM Inmarsat-C No

Transas ShipGuard 4 Skywave IsatData Pro

Yes

Trimble Navigation - Galaxy Sentinel Inmarsat-C No

Trimble Navigation - Galaxy TNL 7001 Inmarsat-C No

Trimble Navigation - Galaxy TNL 8001 Inmarsat-C No

10.3 Transceiver statuses

Transceivers can have the following statuses:


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Related tasks:

Create transceiver 146 Delete transceiver 147 Poll for position report 151 View position reporting interval 153 Change reporting rate 156

Active transceivers: Normal1 state.

Paused transceivers: Position reporting has been paused. To un-pause a transceiver, see "Change reporting rate" on page 156.

Deactivating transceivers: Transceivers that are in the process of being deactivated.

Erroring transceivers: Transceivers that are in error mode. Contact the Customer Support team for more information.

Deactivated transceivers: Transceivers that have been deactivated.


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Related tasks:

Poll for position report 151 View position reporting interval 153 Change reporting rate 156

11 Position reports The transceivers associated with your / your customer's account are programmed to transmit position reports at a default regular reporting interval (see table below). However, in the platform you can also poll for an immediate position report, change the reporting interval and get position report notifications by email or SMS.

11.1 Default reporting intervals

Type Model Reporting interval (positions per day)

AIS - generic N/A Default is very 15 minutes, however it is possible to set reporting interval to every 5 minutes.

Inmarsat-C All supported models

4

Pole Star DSAS Mk1 4

DSAS Mk2 24

IDP-690 4

Honeywell (formerly Satamatics)

All supported models

4

Transas All supported models

4

11.2 Information included in a position report

The information included in a position report will vary depending on the make and model of the transceiver sending the position report. However, a position report will typically contain the following information:

Ship information (including name, IMO number and more)

Position information (including latitude, longitude, date/time, Zones and more)

Transceiver details (including make, model, reporting rate and more)

Weather (including wind speed, wind direction, pressure and more)

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Example

Create a fleet for each ship type (tankers, container ships, RoRos), by region (EMEA, ASPAC) or by any other custom grouping.

Related tasks:

View fleets 204 Create fleet 208 Search fleets 207 Add or remove ship to/from fleet 208

Related tasks:

View an existing report 224 Create new report 211 Delete report 225

Related tasks:

12 Fleets This feature allows you to organise the ships in your / your customer's account into groups. This may be useful if you have different kinds or a large numbers of ships. Fleets can range from one ship to as many as necessary. Fleets are managed from the Administration menu.

13 Reports The advanced reporting engine with queries and filters allows you to download historical data in CSV format for analysis, sharing with colleagues or evidentiary purposes.

With Reports you / your customer can:

Run standard template reports

Create customised Reports

Save reports as a template

Download reports

Share reports with colleagues

13.1 Report templates

If you frequently need to run a particular kind of report with specific filters and criteria, you can save time by creating a reusable template and avoid the need to create a new report from scratch each time.

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View existing report templates 232 Create a report template 226 Delete a report template 232

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Note: All of the platform users on your account will be available to you via the recipient box when creating a notification.

Note: You can add notifications for someone who does not require access to the platform. Manually add their contact details on the contacts page, which you can find in the administration tab.

Related tasks: View notification 166 Create notification 167 Edit notification 194 Delete notification 195

14 Notifications Notifications alert you to key events like SSAS alerts and tests, new position reports, overdue position reports and zone events. Notifications can be sent to any recipient you wish (simply create a new Contact in the platform) and can be sent via a number of different methods such as; email and for SSAS alerts / test alerts, SMS, Fax and Telex).

14.1 Notification types

With notifications, you / your customer can be notified when:

A specified zone event occurs (e.g. a ship enters / exits a zone)

A ship sends a Risk & Security alert

A ship sends a Risk & Security test alert

A ship sends a Risk & Security warning

A ship sends a battery report (hardware dependent). If there is a warning from a DSAS Mk2 it will appear under Alerts. When the warning ceases, it will be moved to the Archive1. It will be possible to receive a notification about a battery and create a report in Reports about battery warnings

A transceiver fails to send a position report on schedule (overdue position)

14.2 Notification formats

Notifications can be sent in four formats:

Email

SMS (for SSAS alerts and test alerts)

Fax (for SSAS alerts and test alerts)

Telex (for SSAS alerts and test alerts)

1A place where all ships' SSAS alert and test history is stored.

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Note: To help ensure delivery of notifications and alerts from the Pole Star Platform to you via email, we recommend you / your customer adds [email protected] to your / their address book and safe senders list.

Create contact 162 Edit contact 165 Delete contact 165

159

Related tasks: View contact

15 Contacts Think of 'Contacts' like an address book. Each person saved in Contacts is stored so they can be sent notifications. You / Your customer can create as many contacts as needed. Platform users are automatically added to the list of contacts when their account iscreated.

You can manage contacts from the Administration menu, including:

Create new contacts

View contacts

Edit contacts

Delete contacts

mailto:[email protected]

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Related tasks:

Create new user 200 Edit user 202 Delete user 203 View user 198

16 Users Each person using you / your customer's account should be provided with their own user login. Each user can be assigned fleets and permissions so that you / they can control access to information according to company requirements.

What functionality and what can be done on the Platform depends on the Services to which you / your customer has subscribed and the Role which the individual user has been assigned.

16.1 Roles and permissions Administrator - This gives full access to the system, allowing complete control of all functions.

View only - Limited read-only access.

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Related tasks: Create notification 167

Note: Only users subscribed to the Speed Variance service with Standard, Basic or View Only permissions will be able to see the Speed Variance selectable item

17 Security warnings Security warnings alert you to the following events:

Transceiver main power down

Transceiver main power up

Transceiver battery low

Transceiver battery OK

Transceiver tamper

Transceiver tamper OK

18 Speed Variance The Speed Variance service provide the tools for you / your customer to supervise and monitor the speed of your ship(s) enabling the optimisation of each voyage.

18.1 Administration

As a Speed Variance user with admin permissions you will be able to manage: alarm and vessel settings, accounts, users, and other features. via the Admin home page.

18.2 Admin settings

User with Admin permissions can manage permissions and settings for:

Accounts

Users

Fleets

Ships

Contacts

Speed Variance (Alarm and Vessel settings)

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Related tasks: Assign Vessel Speed Variance Settings 235 Assign Alarm Speed Variance Settings. 237

- 52 -

19 About SSAS Management The SSAS Management service is a complete SSAS management system that allows CSOs to manage security alerts and respond to incidents - from office, home or mobile.

SSAS alerts without limits Some ship security alert systems limit you to just three alert recipients or require technician to go aboard to correct a misspelled email address, SSAS Management gives you control from the shore.

Manage alerts anywhere SSAS Management gives you the freedom to manage incidents, start tests and respond to alerts anywhere, anytime, from any device – on your desktop, laptop, tablet or smartphone.

Mobile & tablet: Designed to provide fast, easy access to essential features and functions. With the SSAS Man- agement app for iOS and Android, you can be con dent that, in the event of a security incident, you will be ready to respond immediately.

Desktop & laptop: A powerful web-based SSAS management application with a suite of advanced features that allow you to manage risks, improve operational efficiency and reduce operational expenses.

Take control of testing With customised test profiles that reflect your business’s testing procedures, you can be confident that test notifications are distributed according to your company’s policies.

Demonstrate Compliance: By providing a chronological record of your fleet’s testing and alert activity, the archive helps you to demonstrate compliance, manage risk and improve security.

Demonstrate Compliance: The archive can be used as proof of regulatory compliance during an inspection or survey and can help you fulfil record-keeping requirements for compliance purposes.

Risk Management: The archive can play an important part in your overall risk management strategy, demonstrating to stakeholders and regulators your efforts to protect against and prevent potential problems before they occur. It can also help to protect you from liability during arbitration.

Increased Security: By providing a chronological record of the sequence of events during an alert or test, the archive can help you proactively identify failures in procedure or areas for improvement.

An alert will be transmitted to contacts included in notifications when a potential breach of security has occurred. A list of ongoing alerts can also be seen on screen in the menu, in both desktop and mobile versions of SSAS Man- agement.

Version Example (click on thumbnail to reveal expanded image)

Desktop

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Related tasks:

View ships in an alert 262 Verification of notification delivery 279 View ship in an alert on the map 263 Reset an alert 264 View closest ships 263 Change reporting interval 267 Start a test 272 Reset a test 273 Cancel a test 277 View test alerton the map 272 View an archived alert or test 281 View ships in atest alert 271

Version Example (click on thumbnail to reveal expanded image)

Mobile

19.1 Key features

Feature

Benefit

How to

Example (click on thumbnail to reveal expanded

image)

For desktop & laptop

A powerful web-based SSAS management application with a suite of advanced features that allow you to manage risks, improve operational efficiency and reduce operational expenses.

"Access wherever you are" on page 245

For mobile & tablet

Designed to provide fast, easy access to essential features and functions. With SSAS Management for mobile and tablet you can be confident that, in the event of a security incident, you'll be ready to respond immediately.

"Access wherever you are" on page 245

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Feature

Benefit

How to


image)

Unlimited alert and test alert notification recipients

Create unlimited alert and test recipients, add or edit email, SMS, fax or, Telex recipients and verify delivery with notification status information, all within your account.

"Create notification" on page 167

"Delete notification" on page 195

"Verification of notification delivery" on page 279

Hardware compatibility

Compatible with Pole Star’s DSAS and other man- ufacturers’ SSAS transceivers so you can manage security for all of your ships in one account.

"Transceivers" on page 39

Test pro- files1

Create customised test profiles that reflect your business’s testing procedures.

"Test profiles" on page 62

Archive2 A complete, chronological record of your fleet’s testing and alert activity. Helps you demonstrate compliance, manage risk and improve security.

"Archive " on page 62

Closest ship Instantly check which ships are nearby, so you can divert them towards or away from an incident.

"Location of closest ship (s)" on page 62

1Test profiles define who receives the SSAS test notifications. There are two test profiles: Internal and Flag. The Flag test profile is used when a test overseen by your flag needs to be performed. The Internal test profile is used when performing an ordinary test. 2A place where all ships' SSAS alert and test history is stored.

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Feature

Benefit

How to


image)

Alert trails Quick and easy overview of where and when an alert was triggered for enhanced situational awareness.

"View test alert on the map" on page 272

"View ship in an alert on the map" on page 263

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Note: If both alerts and warnings are received for the same vessel at the same time, the alerts will take precedence.

What happens during an alert?

3. Notifications: The SSAS device will automatically transmit a Security Level: 2->Initial Ship Security Alert.

1. SSAS Management > Alerts: The ship will appear in the Alerts list with a red alert icon.

2. Maps:The ship's icon will be red.

19.2 Alerts

When one of the two alert activation points is pressed aboard the vessel, the SSAS device will transmit a real alert. The unit will continue to send an alert every 30 minutes until reset.

19 .2 .1 Alert modes

Mode

Icon What it

means

Normal1

The mode is green, i.e. Normal.

Mode

Icon What it means

Test

The mode is indicated by white with red border, i.e. Test alert.

A user has started a new test.

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Mode

Icon What it

means

Test reset- ting1

The mode is orange, i.e. Test alert.

A user has clicked Reset test.

Mode

Icon What it

means

Alert

The mode is red, i.e. Real alert.

The SSAS activation point has been pressed.

Mode

Icon What it

means

Alert resetting

The mode is red, i.e. Real alert.

A user has clicked Reset alert.

1Test resetting mode indicates that Reset Alert has been pressed in the SSAS Management mobile or web application. If the resent command is successful, then the status will shortly change to Normal. If the reset is unsuccessful, the status will revert to Test Alert

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An example of the data contained within an Alert is shown below:

Data Origin Fields Notes

Ship name Either:

Manual entry by user

IHS auto-populated

Ship name Set in Administration > Ships.

IMO number Either:


IHS auto-populated

IMO number Set in Administration > Ships.

Call sign Either:


IHS auto-populated

Call sign Set in Administration > Ships.

Flag Administration Either:


IHS auto-populated

Flag Admin- istration

Set in Administration > Ships.

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What happens during a test alert?

1. SSAS Management > Alerts: The ship will appear in the list of test alerts in the collapsible column with an orange icon.

2. Maps:The ship's icon on the map will be orange.

3. Pop-up: A pop-up information box appears with the message 'Press the alert button onboard the ship to begin the test.'

19.3 Test alerts

When the a ship is in Test mode1 and one of the two alert activation points is pressed aboard the vessel, the SSAS device will transmit a test alert.

Version Example (click on thumbnail to


Desktop

Mobile

- 60 -

19.4 Test profiles

All ships with suitable SSAS equipment can be tested for either Flag or Internal tests.

A Flag test is a mandatory test required by the flag country of the ship which is carried out at specified intervals. The regulating authority must be included in the notification profile for the ship / transceiver to receive the notification.

An Internal test is for internal company use and can be run at any time. See "Start a test" on page 272.

19.5 Location of closest ship(s)

In the event of an alert, you can quickly identify the ship (or ships) in your fleet nearest to the one involved in the incident. See "View closest ships" on page 263.

19.6 Archive

Alerts, tests and warnings are automatically moved to the archive once completed.

Test alerts that have been cancelled are also listed in the archive. By default they are listed by most recent, but can also be viewed by ship name. See View archived alert or "View an archived alert or test" on page 281

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Related tasks:

View incident details 285 Enable incident icons onall maps 284 Use the time interval selector 287

20 About RiskInsight With easy to understand incident icons displayed on your fleet map, along with a time slider to reveal current and historical incidents, Risk Insight gives you an overview of the risks to your fleet, and provides you with the situational awareness and actionable intelligence you need to avoid risk using data from MaRisk by Risk Intelligence. Integrated into the Pole Star services you use every day, Risk Insight gives you a complete picture of the immediate and long-term risks to your fleet, without the need to switch between different services or screens.

Risk Insight provides you with near real-time updates of incidents such as piracy, terrorism, hijacking, insurgency and other maritime crime around the world, right inside your Pole Star account.

Situational awareness Integrating your maritime risk intelligence and vessel monitoring services means you get more from each service, adding value to your spend.

Actionable intelligence With maritime risk intelligence and fleet monitoring integrated in one system, you get an instant overview of where your vessels are in relation to real and potential risks, allowing you to route them away accordingly.

Great value Integrating your maritime risk intelligence and vessel monitoring services means you get more from each service, adding value to your spend.

20.1 Key features

Feature

Benefit

How to Example (click on thumbnail to


Piracy incident icons

By providing piracy intelligence directly in your account, we can offer a near real-time picture of where your vessels are in relation to security threats and potential trouble, for complete situational awareness.

"View incident details" on page 285

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Feature

Benefit



Time interval selector

The easy-to-use time interval selector provides you with an overview of current and long-term risks. Simply slide the bar to view incidents that occurred within a specific time period – from current (within the last two weeks), to up to one year ago.

"Use the time interval selector" on page 287

Incident feed The incident feed provides a simple, chronological list of all the incidents within the specified time period. Simply click an incident to read more about it.

"Incident reports" on page 67

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Feature

Benefit



Near real-time updates

Risk Insight provides near real-time updates of incidents such as piracy, terrorism, insurgency and other maritime crime around the world - 24 hours a day, 7 days a week.

"Data sources" on page 13

20.2 Incident icons

Incidents are categorised by type, and represented on the map with colourful icons designed to offer a near real- time picture of where your vessels are in relation to security threats and potential trouble, for complete situational awareness. See "Enable incident icons on all maps" on page 284.

20 .2 .1 Incident icon key

Icon What it means Icon What it means

Anti-piracy / naval operation

Warning of Anti-piracy / naval operation

Armed robbery at sea

Warning of Armed robbery at sea

Failed attack, robbery

Warning of Failed attack, robbery

Suspicious activity at sea

Warning of Suspicious activity at sea

Hijacking at sea

Warning of Hijacking at sea

Kidnap / ransom at sea

Warning of Kidnap / ransom at sea

Counter insurgency / military operation

Warning of Counter insurgency / military operation

Terrorist attack, other, maritime

Warning of Terrorist attack, other, maritime

Insurgency operation

Warning of Insurgency operation

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20.3 Incident reports

For more information about an incident, click on an incident on the map or in the Risk Insight incident list. See "View incident details" on page 285.

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20 .3 .1 Incident information

Field What does it mean?

Type Indicates that the type of report. This will typically state 'Incident'.

Incident Indicates what type of incident it was and corresponds with the icon displayed on the map. See "Incident icons" on page 66.

Country Indicates the country in which the incident took place.

Region Indicates the wider region where the incident took place, e.g. the Horn of Africa.

Coordinates Indicates the coordinates of the incident (corresponds with the location of the incident icon shown on the map).

Published Indicates the date that Risk Intelligence published this incident report.

Photo Provides an image related to the details of the incident (e.g. photo of the ship affected, photo presenting a skiff etc).

Description Provides an overview of the details of the incident.

Link Provides a link to the full report available on the Risk Insight website (your Risk Insight username and password are required).

20.4 Time interval selector

The time interval selector allows you to look back at incidents up to one year ago. For instructions how to use the time interval selector, see "Use the time interval selector" on page 287.

20 .4 .1 Time interval selector options

You can choose from the following time periods:

Option What it does

Now See all incidents reported within the last 2 weeks.

1 month See all incidents reported within the last month.

2 months See all incidents reported within the last 2 months.



1 year See all incidents reported within the last year.

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- 70 -

How to use the Pole Star Platform

This chapter provides instruction and screenshots to help you complete common tasks in platform.

In it, you will learn how to use the map and manage ships, users, contacts, accounts, notifications and much more.

21 Getting started In this section, you will learn how to complete some of the basic tasks needed to get you up and running on the platform.

- 71 -

- 72 -

Tip: Forgotten your username or password? Click the 'Forgot your password?' link.

21.1 Log into account 1. Go to https://login.polestarglobal.com.

2. Enter your email address.

3. Enter your password.

4. Click Login.

https://login.polestarglobal.com/

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Best practice: Passwords must be at least six characters. It is best to choose a password that will be difficult to

21.2 Change password

In the platform you can change your own password, or the password of others (if you are an Administrator).

21.2.1 .1 How to change your own password

1. Select the user icon in the top right of the screen, then click Reset password:

2. Enter your current password.

3. Enter your new password.

4. Confirm your new password.

5. Click Continue.

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21.2.2 .2 How to change others' passwords

Administrators can reset passwords for their users:

1. Select Administration > Users.

2. Select the relevant user.

3. Just below the user's name, select Change password from the Manage... dropdown menu.

4. Enter the new password.

5. Confirm thenew password.

6. Select Set Password

21.3 Set preferred language

To learn more about language support in the platform, see "User interface" on page 14.

guess and uses a combination of words, numbers, symbols and upper and lower case characters. There is no limit on how often a password can be used.

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1. Select the user icon in the top right of the screen, then click Account info:

2. At the bottom of the form, select your preferred language.

3. Click Save.

- 76 -

Note: You can only log in to the platform in one browser at a time. If you log in to the platform while still logged in on another browser, you will get the following error message:

You have been logged out. The most likely cause is that two users are trying to use the same user name and password sim- ultaneously. For security reasons each user should have their own login and password. The system will only allow one login at a time per user name and password. Tryto login again.

21.4 Logout 1. Select the user icon in the top right of the screen, then click Logout.

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Tip: Need help? Contact your IT department / administrator.

Best practice: We recommend that you check and validate the ship information saved for your fleet to ensure accuracy.

Tip: Incorrect information? Contact Customer Support.

21.5 Add Pole Star to your safe senders list

To help ensure delivery of notifications and alerts from the platform to you via email, we recommend you add [email protected] to your address book and safe senders list.

21.6 Verify ship information

1. Select Tracking.

2. Select the ship from the list, browsing or scrolling if necessary to find it. The ship's information will be displayed on screen.

3. Check that the following information is correct:

IMO number

Name

MMSI Number

Call Sign


- 78 -

22 Manage customer accounts This section is aimed at those who manage accounts on behalf of their customers, such as distributors and shows how to manage customers' accounts.

22.1 Create an account for a customer

This can only be done by Distributors and those who manage accounts on behalf of their customers.

To create a new account for a customer:

1. Click on Administration > Accounts.

2. Click on the New account button.

3. Specify the Parent account.

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4. Select 'Indirect' from the Account type dropdown menu.

5. Additional optional information can include: Address, Postcode, Country and Fax and Telephone numbers.

6. Click on Save.

22.2 Add or remove services to a user's account 1. Select Administration > Users.

2. Select the relevant user.

3. Click Manage....

- 80 -

4. Select List permissions for user.

- 81 -

5. Amend the user's permissions accordingly.

6. Click Done

22.3 Edit a customer's accountinformation

To edit a customer's account information:

1. Click Administration > Accounts.

2. Select the relevant account.

- 82 -

3. Edit the requiredfields.

4. Click Save.

22.4 Deactivate a customer's account

To delete a customer's account:

- 83 -

1. Click Administration > Accounts.


3. Click Deactivate.

- 84 -

Tip:Use the filter menu to filter by active and inactive accounts. Use the sort menu to sort by most recently added or edited.

22.5 View your customers' account information 1. Click Administration > Accounts.

- 85 -

2. Select the relevant account. The information will be displayed on screen:

- 86 -

23 Use the map In this section, you will learn about how to use the map functionality such as zoom, pan, layers, weather and more.

In this chapter:

23.1 View the map 86

23.2 View ship particulars 87

23.3 View transceiver information 88

23.4 Search ships 89

23.5 Zoom and pan 91

23.5.1 Zoom 91

23 5.2 Pan 92

23.6 Measure distance 92

23.7 Change map type 94

23.8 View ship's latest position 96

23 8.1 View latest position (data) via the tracking menu 96

23 8.2 View latest position (map) 97

23.9 View ship position trail 98

23.10 Display view 100

23.11 Manage zones 102

23 11.1 Create zone 102

23 11.2 Edit zone 109

23 11.3 Search zones 111

23 11.4 View zones 113

23 11.5 Hide zones 114

23 11.6 Delete zones 115

23.12 Manage layers 117

23 12.1 View/hide labels 118

23 12.2 View lat/long coordinates 120

23 12.3 View cyclones 122

23 12.4 View bathymetry 124

23.13 Manage weather 126

23 13.1 View Meteorological layers on map 126

23 13.2 Use forecast slider 128

- 87 -

Note: If your map does not appear, contact Customer Support to make sure that your subscription details are correct. Note: If your customer's map does not appear, see Administration>Users to make sure that their subscription details are correct.

23.1 View the map 1. Select Tracking. The map will be displayed.

2. Select the relevant customer's account (if the customer has fleets or sub-accounts, you also need to click

All Ships). The map will be displayed.

- 88 -

Tip: Try using the search box to search for the ship you are looking for.

23.2 View ship particulars

To view the details of a ship:

1. Select Tracking.

2. Select the relevant customer's account (if the customer has fleets or sub-accounts, you also need to click All Ships).

3. Click on the ship name. The IMO number, a photo (if available), and type of ship is displayed below the vessel's name.

4. Click on Ship information to see ship information.

- 89 -


Note: If there are multiple transceivers registered (See "Blended track" on page 26), they will be listed individually.

23.3 View transceiver information

To view transceiver details of a ship:

1. Select Tracking.


3. Select the relevant ship.

4. Click on the relevant transceiver you want information about to expand the submenu.

5. Transceiver information is displayed in the collapsible column.

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23.4 Search ships

You can search for a ship in two ways:

Administration

Tracking tab

23.4.1 .1 Administration menu

To search for a ship from the Administration menu:

1. Select Administration > Ships.

2. Under the heading Ships, choose from active ships, deactivated ships, or ships pending deactivation.

3. To find a particular ship, click in the search bar, and type the beginning of the ship's name or IMO number.

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23.4.2 .2 Tracking tab

To search for ships from Tracking:

1. Select Tracking.


3. Click in the search bar and type the beginning of the ship's name or IMO number.

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23.5 Zoom and pan

23.5.1 .1 Zoom

1. Select Tracking.


3. To zoom in or out on the map, do one of the following:

a. Use the mouse scroll wheel to scroll forwards / backwards.

b. Double click to zoom in.

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Tip: Once you have clicked either the plus or minus buttons, you can zoom in or out by using the plus or minus keys on the keyboard or number pad without the control key.

Tip: For a global view, click on the world map icon.

c. Click the zoom (plus and minus) buttons.

23.5.2 .2 Pan

1. Select Tracking.


3. Click on the map and drag to pan.

23.6 Measure distance 1. Select Tracking.


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3. Click on the distance measure tool in the upper right corner of the screen.

4. Click on the map to create the first waypoint.

- 95 -

Note: The total distance is displayed at the end of the route. The point-to-point and cumulative dis- tances are displayed at each point.

5. Continue to click on the map to create additional waypoints.

6. Double click to complete.

7. Turn off the distance measuring tool by clicking the icon again.

23.7 Change map type

To change the map displayed:

- 96 -

Note: All maps can be displayed at all sizes, and can include overlays and meteorological layers.

1. Select Tracking.


3. Click the Layer Tools button in the upper right corner.

4. Select the map style that best suits your needs:

Terrain: Gives an overview of the main features of the local terrain.

Street: A crowdsourced street map for planning routes near harbours.

Satellite: An attractive display map.

C-map*: A marine chart that includes depth, navigation marks and obstacles.

*Not suitable for navigational purposes.

- 97 -

Note: In the collapsible column, ships are listed in alphabetical order. Browse for a ship, or use the search box. If Fleets have been created, then all Fleets are listed in alphabetical order. Select 'All Ships' (top of list) to locate the required ship. Altern- atively, use the search box and enter the ship name or IMO.

23.8 View ship's latest position

There are two ways to view the latest position for a ship:

23.8.1 .1 View latest position (data) via the tracking menu

1. Select Tracking.


3. Browse or search for a ship in the collapsible column.

4. Select the ship either by clicking on the ship icon on the map, or by selecting the ship from the list in the collapsible column.

- 98 -

5. To view the position information, click the + on the right to expand the box.

23.8.2 .2 View latest position (map)

1. Select Tracking.


- 99 -

3. On the map, locate and click on the ship icon. The map will zoom in around the latest position. Click the ship icon and the latest position report will be displayed in a pop-up information box.

23.9 View ship position trail 1. Select Tracking.


3. Select a ship icon on the map.

- 100

Note: The default position trail shows the ship's position for the last 3 days (dependant on the number of position points. It is possible to show the ship's trail for the last 3 months or any period within the last 3 months. However the maximum position reports that can be shown is 1,000. Therefore, if the ship has made 1,000 position reports over a period shorter than 3 months only the last 1,000 will be shown. Note: Each arrowhead represents a position report moving your cursor to hover over one results in a pop- up with the details of the position report that was received.

4. The ship's position trail is displayed on screen.

- 100 -

23.10 Display view

Display view allows you to toggle between Norman view, in which the main menu, which includes Tracking, Risk & Security, MaRisk, Notification, Speed variance, Reports and Archive1 are displayed on the left of the screen. In Dis- play view, only the map is displayed. Previously selected information (scale, ships, fleets, zones, meteorological data) is shown on the map. You may want to use the Display view for a shared screen to provide an overview of your ship(s) activity.

To change to / from Display view:

1A place where all ships' SSAS alert and test history is stored.

- 101 -

1. Select My Account in the top right corner of the screen.

2. Click Display view / Normal1 view.to toggle between Full screen and default views.


- 102 -

Note: You can create a zone and share it with ALL of your customers. You cannot share a zone with specific customers.

23.11 Manage zones

In this section you will learn how to use industry and user-created zones.

In this chapter:

23.11.1 Create zone 102

23 11.2 Edit zone 109

23 11.3 Search zones 111

23.11.4 View zones 113

23 11.5 Hide zones 114

23 11.6 Delete zones 115

23.11.1 .1 Create zone

To create a custom zone:

1. Select Tracking.

2. Click the Zones icon on the right of the screen.

3. Select My Zones.

4. Select Create or edit zones.

- 103 -

5. Select Create a new zone.

6. Enter a name for the custom zone.

7. Add a description of the zone.

8. Add a Share level (creator only; creator and all account users; creator, all account users and all sub- account users).

9. On the map, navigate to the area where the zone is to be created.

10. There are four methods of creating a zone:

- 104 -

Tip: To pan the map while using the polygon tool, drag without releasing the mouse button.

Note: The latitude and longitude coordinates will be listed in the collapsible column on the left side of the screen.

Create zones using the tools

Use the polygon tool

11. Click on the polygon tool

.

12. Click on the map to create the first point.

13. Continue to click on the map to create additional points.

14. To complete the zone, double click.

- 105 -

Note: The circle is drawn from the middle. The maximum radius for a circular zone is 200 nm (370,400 metres).

Use the rectangle tool

1. Click on the rectangle tool and click at the start point for the new zone.

2. Drag to create the rectangle shape (starts from the top left corner).

3. Release the mouse button to complete the rectangle.

Use the circle tool

1. Click on the circle tool.

2. Click Save when you have created your zone.

Create zones by entering lat/long coordinates manually

1. Click the DEC box to toggle between DMS (degrees / minutes / seconds) or DEC (decimal degrees).

2. Enter the coordinates in the boxes.

3. Click on the plus button to the right of the boxes to add more coordinates.

- 109 -

Note: You can only edit zones created by, or shared with, you.

23.11.2 .2 Edit zone

You can edit a My Zones custom zone in two ways:

1. Select Tracking.

- 110 -

2. Click on Create or edit zones

.

3. Select the zone to be edited.

4. Edit the zone as per "Create zone" on page 102.

- 111 -

Note: You can only access zones created by, or shared with, you.

23.11.3 .3 Search zones

You can search both My Zones and Industry zones.

To search All zones:

1. Select Tracking.


- 112 -

3. Type the name, or part of the name, of the zone you want to search for.

4. As you type, relevant zones will appear in the list below, and also on the map.

Tip: Depending on the resolution you are viewing the map at, it may be helpful to zoom out or click on the Global View icon at the top of the map view.

- 113 -


Note: Self created and Industry zones can be viewed at the same time.

23.11.4 .4 View zones

Follow these instructions to display zone layers on the map. For a full list of available industry zones, see "Zones" on page 27.

View Industry Zone

1. Select Tracking.


3. Select an industry zone group (e.g. Load Lines, NAVAREAs) by scrolling down to find it and clicking on the down arrow on the right of the menu bar.

4. Select the specific zone(s) you want to display on the map.

View My Zone

1. Select Tracking.


3. If you cannot see a list of previously created My Zones, click on the down arrow on the right of the My Zones menu bar.

4. Select the customised zone(s) you want to display on the map.

- 114 -


23.11.5 .5 Hide zones

To hide zones:

- 115 -

Note: You can only access zones created by, or shared with, you

Note: If the My Zones menu is closed, click on the down arrow on the right of the bar.

1. Select Tracking.


3. Deselect the zone(s) to hide them.

23.11.6 .6 Delete zones

To delete a user-defined zone:

1. Select Tracking.


3. Click on the Create or edit zones button.

4. In My Zones (collapsible column), select the zone you want to delete.

5. Click on Delete and confirm. The zone will be permanently deleted.

- 116 -

- 117 -

23.12 Manage layers

The following chapter describes how to use layers. Layers include:

Labels (i.e. Ship names)

Latitude and longitude overlay (i.e. show position at cursor)

Bathymetry

Cyclones

Meteorological layers (see "Weather" on page 37)

In this chapter:

- 118 -

23.12.1 View/hide labels 118

23.12.2 View lat/long coordinates 120

23.12.3 View cyclones 122

23.12.4 View bathymetry 124

23.12.1 .1 View/hide labels

Turning on the Labels layer will display the ship's name next to its icon on the map.

1. Select Tracking.


3. Click the Layers icon on the right of the screen.

- 119 -

Note: If the Overlays menu is closed, click on the down arrow on the right of the bar.

4. Under Overlays, check the box next to Labels. Ship name labels will appear next to the ship icons.

5. To hide the labels, uncheck the box next to Labels.

- 120 -

23.12.2 .2 View lat/long coordinates

This feature displays the latitude and longitude values at the point of your cursor. To view latitude and longitude co-ordinates:

1. Select Tracking.



- 121 -

4. Select Latitude & Longitude .

- 122 -

5. Move your cursor to the location at which you would like to see the coordinates.

6. The latitude and longitude are displayed in the bottom right corner of the screen.

7. To turn off Latitude & Longitude display, uncheck the box.

23.12.3 .3 View cyclones

Follow the instructions below to enable the Cyclones layer. To learn more about Cyclones, see "Layers" on page 34.

Enabling the Cyclones layer will display cyclones / tropical depressions and hurricanes for the specific user that enables it.

Note: If the Overlays menu is not open, click on the down arrow at the right of the menu bar.

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Note: If the Overlays menu is not displayed, click on the down arrow on the right of the menu bar.


2. Select Cyclones.

3. Clicking on the cyclone icon reveals its historic (grey) and projected trail (red).

4. To turn off the Cyclones feature, uncheck the Cyclones box on the Overlays menu and the cyclones will no longer be displayed on the map.

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Tip: If you cannot see Overlay options, click on the down-facing arrow to the right of the menu bar.

23.12.4 .4 View bathymetry

Enabling the bathymetry layer will display ocean depths for the specific user that enables it.


2. Select Bathymetry.

3. To turn off the bathymetry layer, uncheck the box.

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Note: Bathymetry shows ocean depths and topographical features of the sea bed. Pole Star uses an open source bathymetry data set.

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Tip: If the submenu Meteorological Layers is not open, click on the down arrow.

23.13 Manage weather

This chapter describes how to use weather layers.

In this chapter:

23.13.1 View Meteorological layers on map 126

23.13.2 Use forecast slider 128

23.13.1 .1 View Meteorological layers on map

Enabling the meteorological layer will display the specified options for the specific user that enables it.

1. Select the desired meteorological layer(s) (for a complete list of available weather layers, see "Weather" on page 37).

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Note: Meteorological layers can be layered on any map.

4. To hide the layer(s), uncheck the box(es).

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Prerequisite: Turn on one or more weather layers. See "View Meteorological layers on map" on page 126.

Tip: If the Meteorological Layers submenu is not open, click on the down arrow to the right of the menu bar.

Note: The forecast slider has no affect on the Sea surface temperature layer.

23.13.2 .2 Use forecast slider

1. Select Tracking.


3. Click and drag the forecast slider to the time period you wish to be displayed on the map.

The forecast slider allows you to view weather forecast at any point between the present and seven days ahead.

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24 Manage ships This chapter describes how to manage information about a ship and its transceiver(s).

In this chapter:

24.1 Register ship 129

24.1.1 With IMO number 130

24.1.2 Without IMO number 132

24.2 View ship status 133

24.3 Edit ship 135

24.4 Change a ship's name 136

24.5 Deactivate ship 137

24.1 Register ship

To register a ship:


2. Click Register ship.

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Note: If your organisation has sub-accounts and or fleets set up, you now have the option to select which Account you wish to add the ship to. The assignment of a fleet does not prevent the ship appearing in All Ships.

3. Select either With IMO number or Without IMO number.

24.1.1 .1 With IMO number

1. Enter the ship name or IMO number.

2. Select the required ship from the dropdown list. The dropdown list will appear after the first three characters or numbers are entered into the search field. The ship details appear automatically including: ship type, registered owner, ship manager, operator and MMSI.

3. Click Next.

Note: The ship information is provided by Mari- time.IHS.com. See "Data sources" on page 13.

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Note: If you are registering a transceiver for SSAS, remember to check the 'Use as SSAS equipment' box. This appears depending on the transceiver model selected.


5. Select a fleet (if applicable).

6. Select the transceiver model from the dropdown menu of models supported by the platform.

7. Enter details of the transceiver, as prompted on the screen.

8. Select the required Reporting rate from the dropdown menu.

9. Click Save.

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24.1.2 .2 Without IMO number

1. To register a ship without an IMO number, enter the following information:

Field What to enter

Ship name* Enter the ship's name

Ship type* Start typing the ship type, then select the appropriate option from the dropdown menu

Registered owner* Enter the ship's registered owner

Ship manager* Enter the ship's manager

Ship operator* Enter the ship's operator

Flag Start typing the ship's flag, then select the appropriate option from the dropdown menu

MMSI number Enter the ship's MMSI number

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Note: If your organisation has sub-accounts and or fleets set up, you now have the option to select which Account you wish to add the ship to. The assignment of a fleet does not prevent the ship appearing in All Ships.

Note: Remember to check the 'user as SSAS equipment' box to use the transceiver in the SSAS Man- agement module.

Note: The status 'Pending Deactivation' or 'Deactivated' will be indicated in a grey box to the right hand side of the name. 'Active' ships, in contrast, will not be labelled with the grey box. Note: Once a ship has been deactivated the 'Pending Deactivation' status will be displayed for 10 minutes after which time it will show the status 'Deactivated'.

Field What to enter

Call sign Enter the ship's call sign

* Required field

2. Click Next.

3. Select the relevant customer's account.

4. Select a fleet (if applicable).

5. You will be prompted to select a transceiver from the dropdown list of models supported by the Pole Star Platform.


7. Select a Reporting rate from the dropdown menu.

8. Click Save.

24.2 View ship status 1. Select Administration > Ships.

2. Scroll through the list of ships, the status of the ship will be indicated to the right of its name.

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Filter by active ships only


2. A list of all ships in the account / fleet will be displayed.

3. Select from the drop down Active ships.

Filter by inactive ships only


2. A list of all ships in the account / fleet will be displayed.

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3. Select from the dropdown Inactive ships.

Filter by deactivating ships only


2. A list of all ships in the account fleet will be displayed.

3. Select from the dropdown Deactivating ships.

24.3 Edit ship 1. Select Administration > Ships.

2. Select a ship.

3. Edit the requiredfields.

4. Click Save.

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24.4 Change a ship's name 1. Select Administration > Ships.

1. Select the ship the name of which is to be changed

2. Type the new name in the Ship name field.

3. Click Save.

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Warning: Once a ship is deactivated, it will completely disappear from your account. You will not be able to access any historical data, including position reports. If required, you must download the ship's position report history before the ship is deactivated.

Best Practice: The transceivers registered to a ship should be deactivated prior to the ship being deactivated. See "Delete transceiver" on page 147.

24.5 Deactivate ship

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2. Select the ship you wish to deactivate from the list.

3. Click on Deactivate.

25 Manage ship profiles This chapter describes how to manage the profiles of your ships.

In this chapter:

25.1 Create anew ship profile 139

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25.1 Create a new ship profile

The platform provides users, with appropriate user privileges, the ability to create a profile for an individual ship, all the ships in a fleet or, all the ships in an account / sub-account.

To create a new profile:

1. Select Administration > Profiles

2. Select New Profile.

3. The resulting form enables the selection of the icon shape and colour for your ship(s) and provides an example:

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You can then choose whether to apply this to all the ships in your account by entering the account name, or a series of ships. If you apply a profile to all the ships in an account and subsequently apply a different profile to some of the ships in that account the profile applied to the specific ships will override the profile applied to the account.

4. Ships can be added to the profile by searching: the IMO number, ship name or, fleet name:

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5. The ships will be added to the profile:

6. Enter the name for your profile and any comments then select Save:

When the profile has been saved it is displayed in the list of profiles, where it can be accessed / amended and ships can be added / removed:

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If you have multiple profiles set up they can be searched and the order sorted by using the search field and/or the sort button.

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26 Manage transceivers This chapter describes how to manage the transceiver(s) registered to ships.

In this chapter:

26.1 View transceiver 144

26.2 Create transceiver 146

26.3 Delete transceiver 147

26.1 View transceiver 1. Select Administration > Ships.


3. Click on Manage..., then select List transceivers for ship from the dropdown menu.

4. All transceivers registered to the ship are listed.

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Note: Information about the transceiver is displayed, including its current status (see "Trans- ceivers" on page 39 to learn more about each status).

5. It is possible to filter the transceivers by clicking on the dropdown:

6. Select the requiredtransceiver.

7. Depending on the transceiver selected you may be able to change the reporting rate, you will not be able to change any otherdetail.

8. Click Done to apply your changes.

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Prerequisite: Before creating a transceiver, you must have already have registered the ship. See "Register ship" on page 129.


26.2 Create transceiver


2. Select the ship.


4. Select Register transceiver.

5. You will be prompted to select a transceiver from the dropdown list of models supported by the platform.

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Note: Remember to check the 'user as SSAS equipment' box to use the transceiver in the SSAS Man- agement module.

Note: If the transceiver to be registered is a DSAS unit, contact Pole Star Customer Support on +44(0)20 7313 7403 who will guide you through the registration steps.


7. Select a reporting rate from the dropdown menu.

8. Click Save.

26.3 Delete transceiver 1. Select Administration > Ships.

2. Select a ship.

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Warning: Once a transceiver is deactivated,you will not be able to access any historical data, including position reports. If required, you must download the transceiver's position report history before it is deactivated.


4. Select the transceiver to be deleted.

5. Click Delete.


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Note: In the collapsible column, ships are listed in alphabetical order. Browse for a ship, or use the search box. If Fleets have been created, then all Fleets are listed in alphabetical order. Select 'All Ships' (top of list) to locate the required ship. Altern- atively, use the search box and enter the ship name or IMO.

27 Manage position reporting You or your customer can view a ship's latest position report, request an immediate position report (poll) or view and change the position reporting interval.

In this chapter:

27.1 View ship's latest position 149

27.1.1 View latest position (data) via the tracking menu 149

27.1.2 View latest position (map) 150

27.2 Poll for position report 151

27.3 View position reporting interval 153

27.3.1 From the Tracking menu 153

27.3.2 From the Administration menu 156

27.4 Change reporting rate 156

27.1 View ship's latest position

There are two ways to view the latest position for a ship:

27.1.1 .1 View latest position (data) via the tracking menu

1. Select Tracking.


3. Browse or search for a ship in the collapsible column.

4. Select the ship either by clicking on the ship icon on the map, or by selecting the ship from the list in the collapsible column.

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5. To view the position information, click the + on the right to expand the box.

27.1.2 .2 View latest position (map)

1. Select Tracking.


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Note: This feature is only compatible with transceivers capable of two-way communication.

3. On the map, locate and click on the ship icon. The map will zoom in around the latest position. Click the ship icon and the latest position report will be displayed in a pop-up information box.

27.2 Poll for position report

1. Select Tracking.

2. Select the relevant ship. The ship's data will appear in the collapsible column.

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Note: There is a charge for this action.

3. Choose the transceiver you wish to get a position report from and click Poll.

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27.3 View position reporting interval

27.3.1 .1 From the Tracking menu

1. Navigate to the Tracking tab.

2. Select the relevant ship. The ship's information will be displayed in the collapsible column.

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3. Click the + icon next to the relevant transceiver to expand. The transceiver's reporting rate will be displayed in the list of transceiver information.

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- 156 -

27.3.2 .2 From the Administration menu




5. All transceivers registered to the ship are listed. Select the required transceiver. The reporting rate is displayed.

6. Click Save to save your changes.

27.4 Change reporting rate 1. Select Tracking.

2. Select the relevant ship. The ship's data will appear in the collapsible column.

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3. Select the transceiver for which the reporting rate is to be changed.

4. Click Change reporting rate.

5. Select a new reporting rate.

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Tip: To stop position reporting, choose Stop reporting. The transceiver can be set to begin reporting again at any time.

Note: AIS: Changing the reporting interval on an AIS transceiver will not incur additional costs. Non-AIS: Changing the reporting interval on any other model of transceiver may incur additional costs, depending on the plan selected. Speak to your Account Manager for further information.

6. Click Apply.

7. If you increase the frequency of reporting you may incur additional charges:

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Note: If you are managing an account on behalf of your customer, you cannot add a new contact on behalf of a customer. If a customer asks you to create a contact on their behalf, you should: a) Explain to the customer how to add the contact themselves. b) Login using their user credentials (only with their permission). c) Contact customer support.

Note: Platform users are automatically added to the list of contacts when their account is created.

28 Manage contacts This chapter describes how to use Contacts to quickly manage your notifications.

28.1 View contact 159

28.1.1 Search for aspecific contact 160

28.1.2 Browse contacts 161

28.2 Create contact 162

28.3 Edit contact 165

28.4 Delete contact 165

28.1 View contact

See "Contacts" on page 48 for an explanation of what a contact is.

1. Select Administration > Contacts. A list of all your contacts will be displayed.

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28.1.1 .1 Search for a specific contact

1. To search for a contact, start typing their name in the search box.

2. As you start to type the resulting list will be automatically filtered to match the letters / numbers entered in

the search field.

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Note: If you are managing an account on behalf of your customer, you can view, edit and delete contacts on behalf of your customer. You cannot, however, add a new contact on behalf of a customer. If a customer asks you to create a contact on their behalf, you should: a) Explain to the customer how to add the contact themselves. b) Login using their user credentials (only with their permission). c) Contact customer support.

28.1.2 .2 Browse contacts

1. Use the sort and filter menu at the top of the page to narrow the results.

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Note: Platform users are automatically added to the list of contacts when their account is created.

28.2 Create contact

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1. Select Administration > Contacts.

2. Click on New contact.

3. Complete the form as follows:

Field What to enter

Title Enter the contact's title (e.g. Capt, Mr., Mrs. etc)

First name* Enter the contact's first name.

Last name* Enter the contact's last name

Company* Enter the company that the contact works for, or is associated with.

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Field What to enter

Email address Enter the contact's email address.

Note: Any email notifications assigned to this contact will be sent to this email address.

Mobile number Do the following:

Click the flag icon and select the country in which the mobile is registered. This will auto-populate the international dialling code.

Enter the contact's mobile telephone number

Note: Any SMS notifications assigned to this contact will be sent to this mobile number. Only SSAS alerts / test alerts are sent through via SMS.

Fax number Do the following:

Click the flag icon and select the country in which the fax is registered. This will auto-populate the international dialling code.

Enter the faxnumber

Note: Any fax notifications assigned to this contact will be sent to this fax number. Only SSAS alerts / test alerts are sent through via fax.

Telex number Do the following:

Click the flag icon and select the country in which the Telex is registered. This will auto-populate the international dialling code.

Enter the Telexnumber

Note: Any Telex notifications assigned to this contact will be sent to this Telex number. Only SSAS alerts / test alerts are sent through via Telex.

This user is a Company Security Officer (CSO)

Check this box if the contact is a CSO.

* Required field

4. Click Save.

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Note: Removing a contact does NOT automatically remove them from notifications. The contact should also be removed from any notifications that are sent to them. See "Edit notification " on page 194

28.3 Edit contact

To edit a contact:


2. Select the contact you wish to edit.

3. Edit thefields, as required.

4. Click Save.

28.4 Delete contact


2. Select the contact you wish to delete.

3. Click Delete contact.

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29 Manage notifications Notifications can be sent to contacts when a specific event occurs, such as an alert, a test alert, a security warning or when a ship enters or exists a specified zone. Before creating a notification, the contact's details (email address or SMS number) must be entered in Contacts.

29.1 View notification 1. Select Notifications and you can search for the notification by name and you can view by notification type

using the drop down. It is also possible to filter notifications by account / fleet / name / ship / most recently added:.

Notifications can also be accessed by:

1. Selecting Administration > Ships

2. Select the relevant ship

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3. Select Manage>notifications:

29.2 Create notification

To create a new notification:

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1. Select Notifications. and Click New Notification.

2. Add ship(s) to which the notification is to be applied.

ship(s) can be added by using the IMO number or the ship name. It is also possible to add a number of ships in bulk by selecting By fleet, using your fleet name or By account using your account name.

3. Once you have selected all the ship(s) to which you want to apply a notification Click Next. The resulting page will enable you to select the type of notification you want.

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Details on how to create a specific notification are available:

Zone notification

Alert notification

Test alert notification

Security warning notification

Position notification

Overdue position notification

Scheduled report notification

Incident (Cyclone) notification

AMVER notification

SSRS notification

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29.2.1 .1 Create a zone not ificat ion

You can create a notification to be triggered when a ship enters or exits a zone / number of zones.

A zone can be a predefined Industry zone, or you can define your own zone. See how to Create a zone.

1. Select the Zone notification type:

2. Select whether the notification is for all zones, or for specific zones.:

All Zones: Automatically selects all available zones, industry and those defined in User Zones.

Specific Zones: Select the required zone(s) from the available User Zones and the Industry Zones lists. Industry zones are grouped (e.g. MARPOL) these can be expanded to enable you to select individual zones.

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Note: If the contact name does not appear check that the contact has been added to the account. See "Manage contacts" on page 159.

3. Select whether the notification is for all zone events or specific events:

All zone events: Automatically selects all zone events.

Specific zone events: Select the required event(s). Notifications can be set to whether a ship enters or exits a zone, if the entry or exit time changes, if the ship re-enters a zone.

4. Once the required zone(s) and event(s) have been selected click Next. The resulting page will enable you to select the recipient(s) of the notification.

5. Type the name of the recipient, and then select the preferred email format from the pop-up box. Options include HTML email, Plain text email, XML email or all formats. The Pole Star Platform will start to suggest possible recipients once you have typed the first three characters:

6. Once you have select the recipient click Add. Additional recipients can be added at any time by entering their names in recipient box. Once all required recipients have been entered click Next. The resulting page will provide a summary of the notification and enable you to provide a meaningful descriptive name.

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Note: Available zones are divided into User zones and Industry zones. User zones must be selected and dragged individually. Industry zones are grouped (e.g. MARPOL, Garbage all). You can select and drag the group, or an individual zone.

7. Enter a name that is meaningful to you / your organisation that will enable you to easily find, view, edit at a later date:

8. Click Save to save the notification.

See also:

Alert notification






.Incident (Cyclone) notification

AMVER notification

SSRS notification

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29.2.2 .2 Create an alert notification

You can create a notification to be triggered when an alert is initiated, reset, escalated or, reset failed.

1. Select the SSAS Alert type:

2. Select whether the notification is for All alert events or for Specific alert events.

All alert events: Automatically selects all available events.

Specific alert events: Select the required event(s) from the available list

3. Once the required alert event(s)are selected click Next. The resulting page will enable you to select the recipient(s) of the notification.


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Once you have selected the recipient click Add Additional recipients can be added at any time by entering their names in recipient box. Once all required recipients have been entered click Next. The resulting page will provide a summary of the notification and enable you to provide a meaningful descriptive name.

5. Enter a name that is meaningful to you / your organisation that will enable you to easily find, view, edit as a later date:


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See also:

Zone notification








AMVER notification

SSRS notification

29.2.3 .3 Create a test alert notification

You can create a notification to be triggered when a test alert is initiated, reset, escalated, reset failed or mode.

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1. Select the TEST Alert notification type:

2. Select whether the notification is for All alert events or for Specific alert events.

All alert events: Automatically selects all available events.

Specific alert events: Select the required event(s) from the available list

3. Once the required alert event(s)are selected click Next.

The resulting page will enable you to select the recipient(s) of the notification.


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See also

Zone notification

Alert notification





AMVER notification

SSRS notification


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29.2.4 .4 Create a security warning notification

You can create a notification to be triggered when a security warning event occurs.

1. Select the Warning notification type:

2. Select whether the notification is for All security warning events or for Specific security warning

events.

All security warning events: Automatically selects all available events.

Specific security warning events: Select the required event(s) from the available list

3. Once the required security warning events are selected clickNext. The resulting page will enable you to select the recipient(s) of the notification.


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- 180 -

See also

Zone notification

Alert notification






AMVER notification

SSRS notification

29.2.5 .5 Create a position notification

You can create a notification to be triggered when a position report is received from a specific transceiver or a selection of transceivers.

1. Select the Position notification type:

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2. Select whether the notification is for All position sources or for Specific position sources.

All position sources Automatically selects all availablesources

Specific position sources Select the required sources from the available list

The data available will depend on which transceivers are registered for the ships selected.

3. Once the required position sources are selected click Next. The resulting page will enable you to select the recipient(s) of the notification.


5. Once you have selected the recipient click Add Additional recipients can be added at any time by entering their names in recipient box. Once all required recipients have been entered click Next. The resulting page will provide a summary of the notification and enable you to provide a meaningful

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descriptive name. Enter a name that is meaningful to you / your organisation that will enable you to easily find, view, edit as a later date:


Zone notification

Alert notification






AMVER notification

SSRS notification

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29.2.6 .6 Create an overdue position notification

You can create a notification that is triggered when a position report is overdue by a defined amount of time.

1. Select the Position notification type:

2. Set a minimum delay time. This is the point at which you consider a position report to be overdue. This is

called the “threshold” and can be set from the predefined list as shown below:

3. Select whether the notification is for All overdue position sources or for Specific overdue position

sources.

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All overdue position sources Automatically selects all availablesources

Specific overdue position sources Select the required sources from the available list

The data available will depend on which transceivers are registered for the ships selected.

4. Once the required position sources are selected click Next. The resulting page will enable you to select the recipient(s) of the notification.


6. Once you have selected the recipient click Add Additional recipients can be added at any time by entering their names in recipient box.

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Once all required recipients have been entered click Next. The resulting page will provide a summary of the notification and enable you to provide a meaningful descriptive name. Enter a name that is meaningful to you / your organisation that will enable you to easily find, view, edit as a later date:


See also:

Zone notification

Alert notification






AMVER notification

SSRS notification

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29.2.7 .7 Create a scheduled report notification

You can create a scheduled report notification that will send a monthly battery report for ships with DSAS devices.

1. Select the Scheduled Report type

Scheduled Reports are only available to those ships which have DSAS Mk2 devices registered to them.

2. Select DSAS monthly battery report:

3. Once the required event is selected click Next. The resulting page will enable you to select the recipient(s) of the notification.


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See also:

Zone notification

Alert notification






AMVER notification


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SSRS notification

29.2.8 .8 Create an incident notification

You can create a notification that is triggered when a cyclone is within the defined distance of the ship.

1. Select the Incident type:

.

2. Select the distance (in nautical miles (nm)) from a cyclone you require. The maximum distance is 1,000 nm, the figure can be entered directly into the distance box, or by using the up and down arrows. Select the required position sources:

3. Once the required distance and source(s) are selected click Next.

The resulting page will enable you to select the recipient(s) of the notification.


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- 190 -

See also:

Zone notification

Alert notification






AMVER notification

SSRS notification

29.2.9 .9 Create an AMVER notification

You can create a notification that is triggered by an AMVER report from the defined sources.

1. Select the AMVER type:

.

2. Select whether the notification is for All AMVER sources or for Specific AMVER sources.

All AMVER sources Automatically selects all available sources

Specific AMVER sources Select the required sources from the available list

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3. Select the required AMVER sources:

4. Once the required source(s) are selected click Next.

The resulting page will provide a summary of the notification and enable you to provide a meaningful descriptive name.



See also

Zone notification

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Alert notification







SSRS notification

10 Create an SSRS notification

You can create a notification when you have subscribed your ship / account or fleet to SSRS.

1. Select theSSRS type:

.


29.2.10

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Note: You must make sure you have an active SSRS subscription before you set up a notification for the ship(s).

Note:If you set up an SSRS notification for the ship / fleet / account only the ship(s) subscribed to SSRS will get a confirmation email during alerts.


See also:

Zone notification

Alert notification







AMVER notification

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Prerequisite: Contacts must be set up beforehand to be included in the notifications.

29.3 Non receipt of notifications

If, after creating a notification an intended recipient has not received the email or sms there are a couple of steps to take before contacting Pole Star:

1. Check that the contact has been created correctly

a. Select Administration>Contacts and ensure that the email address / telephone number has been correctly entered.

2. Check the notification has been created correctly.

a. Select the Notifications tab

b. Select the desirednotification

c. Ensure that the contact has been correctly entered in the notification.

If the above does not resolve the issue advise Pole Star Customer Support on +44(0)20 7313 7403.

29.4 Edit notification

1. The Pole Star Platform enables you to edit any previously saved notification.

2. You can edit:.

The ship(s) / fleets / accounts to which the notification are related.

The specific events to which the notifications are related.

Therecipients of the notifications.

The name of the notification.

3. Select Notifications.and you can search for the notification by name and you can view by notification type using the drop down.

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It is also possible to filter notifications by account / fleet / name / ship / most recently added:.

4. When you have located the notification you wish to edit click on the notification.

5. The details of the notification will be displayed and you can edit any of the details in the same way you would create anotification. See Create notification .

6. Once you have completed the editing click Save.

29.5 Delete notification 1. The Pole Star Platform enables you to delete any previously saved notification.

2. Select Notifications.and you can search for the notification by name and you can view by notification type using the drop down.

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It is also possible to filter notifications by account / fleet / name / ship / most recently added:

- 197 -

3. When you have located the notification you wish to edit click on the notification:

4. Click Delete.

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30 Manage users This chapter describes how to use the Administration menu to create a new user, view current users or delete users associated with you / your customers' accounts.

You can view your own user information from the My Account menu.

30.1 View user 198

30.1.1 View my user information 198

30.1.2 View other users' information 199

30.2 Create new user 200

30.3 Edit user 202

30.4 Delete user 203

30.1 View user

30.1.1 .1 View my user information

1. Select My Account in the top right corner of the screen.

2. Select Account info.

3. Information relating to you will be displayed, including:

Your registered email address

Your first name and last name

Your account name

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Note: The user role is assigned by an account administrator and cannot be changed by the user.

Your user role

Your registered phone number(s)

30.1.2 .2 View other users' information


2. A list of all Active users displayed by default.

3. To find a particular user, use the search box.

4. Select a user from the list.

View inactive users only


2. Select Inactive users from the dropdown menu.

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30.2 Create new user 1. Select Administration > Users.

2. Click New user.


Field What to enter

Email* Enter the new user's email address

First name* Enter their first name

Last name* Enter their last name

Account* Your account will be auto-populated. No action necessary.

Select the drop down arrow and select the relevant account (i.e. the customer's account)

User's role* Select a role for the user.

How do I choose? See About user roles.

Mobile phone Enter the user's mobile phone number

Tip: Use the dropdown menu to choose the country code

Office phone number Enter the user's office phone number

Office phone extension

Enter the user's office phone extension

Choose language Select your preferred language from the dropdown menu.

This will be the default language of the Pole Star Platform for this user.

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4. Click Save.

- 202 -

5. Once the user has been saved you will be prompted to select the services and user role for the user:

.

30.3 Edit user 1. Select Administration > Users. A list of all users will be displayed.

2. To find a particular user, use the search bar.


4. Edit thefields, as required.

5. Click Save.

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Note: If you wish to reactivate a user contact Pole Star Support on +44 207 313 7403

30.4 Delete user 1. Select Administration > Users.

2. To find a particular user, use the search bar.


4. Click Delete.

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Prerequisite: To view fleets on the Tracking menu, you must already have created one or more fleets.

31 Manage fleets Fleets are an optional way to organise any number of ships in an account, for example by ship type (tankers, container ships, RoRos) or by region (EMEA, ASPAC etc.).

This chapter describes how to create a fleet, add / remove ships from a fleet, search for, and view fleets.

31.1 View fleets 204

31.2 Search fleets 207

31.3 Create fleet 208

31.4 Add or remove ship to/from fleet 208

31.1 View fleets

There are two ways to view fleets, from the Tracking menu and from the Administration menu.

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Note: No fleets listed? Try creating your first fleet, see "Create fleet" on page 208

31.1.1 .1 From the Tracking menu

1. Select Tracking. All fleets will be listed.

31.1.2 .2 From the Administration menu

1. Click on Administration > Fleets. The fleets (if applicable) for you / your customers' accounts will be listed in the column.

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Note: You can toggle between viewing active and inactive fleets by using the dropdown menu. You can toggle between viewing fleets in ascending or descending alphabetical order by clicking on the down arrow.

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31.2 Search fleets 1. Click Administration > Fleets.

2. Click in the search bar and type in the name of the fleet.

- 208 -

31.3 Create fleet 1. Click Administration > Fleets.

2. Select New fleet.

3. Enter a name for the new fleet and if you wish associate it with a different account / sub-account.

4. Click Save to proceed to the next step.

5. Select the ships you wish to appear in this fleet by "Add or remove ship to/from fleet" below.

6. Click Done.

31.4 Add or remove shipto/from fleet 1. Click Administration > Fleets.

2. Select the fleet you want to add the ship to.

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3. Choose Manage...Ships from the dropdown menu.

4. To add a ship: Click to add a green tick in the box to the left of ship name.

5. To remove a ship: Click to remove the green tick in the box to the left of the ship name.

6. Click Done when finished.

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32 Manage reports Reports allow you to create one-off reports, report templates, and download the results to an Excel spreadsheet.

32.1 Create new report 211

32.1.2 Create account report 213

32.1.3 Create fleet report 214

32.1.4 Create position report 215

32.1.5 Create ship report 220

32.1.6 Create user report 222

32.2 View an existing report 224

32.3 Delete report 225

32.4 Manage report templates 226

32 4.1 Create a report template 226

32 4.2 View existing report templates 232

32 4.3 Delete a report template 232

32.1 Create new report

32.1.1 .1 Choose report type

1. Click Reports.

2. Click Create a new report.

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Tip: You can also create your own custom report templates. You can select any of your custom report templates from the Custom section. See "Create a report template" on page 226.

3. Choose the report type from the set standard templates:

Account reports: New account Reports

Fleet reports: New fleet Reports

Position reports: New position Reports or Standard position Reports

Ship reports: New ship Reports

User reports: New user Reports or Standard user Reports


Field What to enter

Report name* Enter a descriptive name for the report.

Filters* All reports must contain at least one filter:

1. In the first dropdown menu, select a field to filter your report by.

2. In the second dropdown menu, select an operator.

3. In the third filter, enter the criteria.

Add another Click the Add another button to add additional filter criteria (optional).

Available fields Contains all of the available fields (columns) that can be included in your selected report type.

Drag and drop the required field into the Report fields box.

Report fields Contains all of the selected fields (columns) that will be included in your final report.

Share level Select a share level for the report.

Report format* Select a format for the report.

* Required field

5. Click Run report. A pop-up message will appear:

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Tip: On an Apple computer or device, once a report has been downloaded, use Excel's Text to column feature to separate the data into columns, based on the character ',' (the comma).

6. When you click OK you will be returned to the list of all your reports

7. When the report is ready, this will be replaced with a Download button:

.

8. When the report is ready, click Download.

32.1.2 .2 Create account report

The following table describes the filters and fields available when creating an account report:

Filter Operator Criteria

Status Exactly Active

Deleted

SAP Code Exactly

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Company Name Exactly

Starts with

Contains

Ends With

Once you have used the above filter(s) to select the account(s) you wish to report you can choose which fields are included in the report:

Fields

Status Facsimile

SAP Code Company Name

Type State

Parent Company Name Post Code

Country Address Line 1

Telephone Address Line 2

City

When you have finalised your report you can decide who you wish to share the report type with:

Only the creator can see

All users of the same account

All users of the same account and sub-accounts

The report format is a comma separated values (CSV) file that can be opened / imported in a spreadsheet application.

32.1.3 .3 Create fleet report

The following table describes the filters and fields available when creating a fleet report:

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Creation Date

Name

Fields


Creation Date Less than or equal to Date (calendar picker)

Greater than or equal to Date (calendar picker)

Status Exactly Active

Deleted

Name Exactly

Starts with

Contains

Ends With

Once you have used the above filter(s) to select the fleet(s) you wish to report you can choose which fields are included in the report:






32.1.4 .4 Create position report

The following table describes the filters and fields available when creating a position report:


Position Creation Date Less than or equal to Date (calendar picker)

Greater than or equal to

Date (calendar picker)

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Position Terminal Less than or equal to Date (calendar picker)



Position LES Less than or equal to Date (calendar picker)



Position Longitude (decimal) Exactly

Less than

Less than or equal to

Greater than


Position Latitude (decimal) Exactly

Less than


Greater than


Position SOG1 reported Exactly

Less than


Greater than


Position COG2 reported Exactly

Less than


Greater than


1Speed over ground 2Course over ground

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Position SOG calculated Exactly

Less than


Greater than


Position COG calculated Exactly

Less than


Greater than


Position Source Exactly

Starts with

Contains

Ends with

Account Company name Exactly

Starts with

Contains

Ends with

Ship Status Exactly Active

Pending

Deactivated




Ship Name Exactly

Starts with

Fleet Name Exactly

Starts with

Contains

Ends with

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Ship Flag Name Exactly

Starts with

Contains

Ends with

Ship IMO Number Exactly

MMSI Number Exactly

Ship Call Sign Exactly

Ship Type Exactly

Starts with

Ship Gross Tonnage Exactly

Less than


Greater than


Ship Length Overall Exactly

Less than


Greater than


Ship Year of Build Exactly

Less than


Greater than


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Alert Status Exactly Unknown

Normal1

Alert

Alert reset

Alert ending

Test mode2

Test Alert

Test Alert reset

Test Alert ending

Once you have used the above filter(s) to select the position(s) you wish to report you can choose which fields are included in the report:

Fields

Position Creation Date Position Terminal Position LES Position Source

Position Latitude (decimal) Position Longitude (decimal)

Latitude DMS Longitude DMS

Position Type Code Position SOG Reported Position SOG Calculated

Position COG Reported

Position COG Calculated Zones Ship Creation Date

Ship IMO Number

Ship Name Fleet Name Ship Type Ship Call Sign

Ship Port of Registry Ship Status Ship Gross Ton- nage

Ship Length Overall

Ship Year of Build Ship Deadweight Ship Dis- placement

Ship Breadth

Ship Depth Ship Email Ship Phone Inside ECA

System health Unit state Stack 1 state Stack 1 Sul- phur (%)

Stack 1 SO2 (ppm) Stack 1 CO2 (%) Stack 1 SO2/CO2

Stack 2 state

Stack 2 Sulphur (%) Stack 2 SO2 (ppm) Stack 2 CO2 (%)

Stack 1 SO2/CO2

1Normal mode means there are no active alerts or tests. 2Test mode is used when performing an SSAS test. It indicates that the alerts received shoud be understood to be 'tests' and not genuine alerts.

- 220 -

Fields

Pressure reduced to MSL in BAR Primary wave direction in degrees

Primary wave mean period

Direction of swell waves in degrees

Significant height of swell waves in metres Mean period of swell waves in metres

U-Component of wind in knots

V-component of wind in knots

Significant height of wind waves and swell in metres Mean period of wind waves






32.1.5 .5 Create ship report

The following table describes the filters and fields available when creating a ship report:


Ship Status Exactly Active

Deleted

Alert Status Exactly Unknown

Normal1

Alert

Alert reset

Alert ending

Test mode2

Test Alert

1Normal mode means there are no active alerts or tests. 2Test mode is used when performing an SSAS test. It indicates that the alerts received shoud be understood to be 'tests' and not genuine alerts.

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Test Alert reset

Test Alert ending

Ship Name Exactly

Starts with

Ship IMO Number Exactly

Fleet Name Exactly

Starts with

Contains

Ends with



Account Company Name Exactly

Starts with

Contains

Ends with

Once you have used the above filter(s) to select the ship(s) you wish to report you can choose which fields are included in the report:

Fields

Creator first name Creator last name

Creator company name

Account company name

Creation Date Ship Creation Date

Ship IMO Number (D) MMSI

Ship Name Fleet Name Ship Type Ship Call Sign

Ship Flag Name Ship Port of Registry

Ship Status Ship Gross Ton- nage

Ship Length overall Ship Year of Build

Ship Deadweight Ship Dis- placement

Ship Breadth Ship Depth Ship Draught Ship Email

Ship Phone S(D) tat Code 5 Last Position Creation Date

last Position Terminal

Last Position LES Last Position CSP Timestamp

Last Position Source

Last Position Latitude (decimal)

- 222 -

Fields

last Position Longitude (decimal) Last Position Latitude DMS

Last Position Longitude DMS

Last Position Type Code

Last Position SOG1 Reported Last Position SOG Calculated

Last Position COG2 Reported

Last Position COG Calculated

Pressure Primary wave direction

Primary wave period

Swell wave direction

Swell wave height Swell wave period

U-component of wind in knots

V-component of wind in knots

Wind & swell wave height Wind wave height

Wind wave period Alert status

Last Alert Test Date Current Alert Date

Security Equip- ment Creation Date

Security Equip- ment Model Name

Security Equipment Manufacturer Name Security Equip- ment Identifier Value

Security Equip- ment Status

Security Equip- ment Serial Number






32.1.6 .6 Create user report

The following table describes the filters and fields available when creating a user report:

1Speed over ground 2Course over ground

- 223 -


First Name Exactly

Starts with

Contains

Ends with

Last Name Exactly

Starts with

Contains

Ends with

Email Exactly

Starts with

Contains

Ends with

Last Login Less than or equal to Date (calendar picker)


Date Joined Less than or equal to Date (calendar picker)


Is Active Exactly True

False

Once you have used the above filter(s) to select the user(s) you wish to report you can choose which fields are included in the report:

Fields

Company Name Email First Name

Last Name Mobile Phone Number Office Phone Number

Office Phone Extension Role Name Services

Last Login is Active






- 224 -

Note: You can search for a report by name, by typing the beginning of the report name in to the search bar, or sort reports either ascending or descending by name, by clicking in the Ascending by... box.

32.2 View an existing report 1. Click Reports..

2. Select the report.

3. To generate the report, click on Download to download the CSV version of the report. The report can be viewed in a suitable spreadsheet program, such as MS Excel or Google Sheets.

Note: On an Apple computer or device, once the report has been downloaded, use MS Excel's Text to column feature to separate the data into columns, based on the character ',' (the comma).

- 225 -

Note: You can search for a report by name, by typing the beginning of the report name in to the search bar, or sort reports either ascending or descending by name, by clicking in the Ascending by... box.

32.3 Delete report 1. Click Reports.

2. Select the report.

3. Click Delete.

- 226 -

Note: If the report has been shared with you or you have shared it with others there may be other users who still require the report. Check with your colleagues before deletion.

4. When you select Delete a pop-up warning will appear:

32.4 Manage report templates

Creating a new report template will allow you to design report templates that can be used over and over, including:

Ship Reports

Position Reports

Account Reports

User Reports

Fleet Reports

All report templates work in the same way, once the report type has been selected. You can choose what information will be included in the reports based on the templates you create.

32.4.1 Create a report template 226

32.4.2 View existing report templates 232

32.4.3 Delete a report template 232

32.4.1 .1 Create a report template

There are two ways to create a new report template:

- 227 -

From an existing report

1. Click Reports.

2. Select the report to be used as a model from the list of reports.

3. Click Clone report into a report template.


Field What to enter

Template name*

Enter a descriptive name for the report template.

- 228 -

Field What to enter

Template group

By default, new custom report templates are added to the 'Custom' group (recommended).

Filters* Filters will be pre-populated with the same filter(s) as the source report. If you need to edit the filter(s) follow the stepsbelow:




Add another

Click the Add another button to add additional filter criteria (optional).

Available fields

Contains all of the available fields (columns) that can be included in your selected report type. Add any additional fields, if required.

Report fields

Report fields will be pre-populated with the same fields as the source report. Edit the fields if required.

Share level Share level will be pre-populated with the same selection as the source report. Edit the share level, if required.

* Required field

5. Click Save.

- 229 -

Example:

- 230 -

Without using an existing report as a model

1. Click Reports > Report templates.

2. Click Create a new report template.

3. Select the type of report you want to create:

New ship report

New position report

New account report

New user report

New fleet report


Field What to enter

Template name*

Enter a descriptive name for the report template.

Template group By default, new custom report templates are added to the 'Custom' group (recommended).

Filters* All report templates must contain at least one filter:




Add another Contains all of the available fields (columns) that can be included in your selected report type.

Drag and drop the required field into the Report fields box.

Available fields Contains all of the selected fields (columns) that will be included in your final report.

Report fields Select a format for the report.

- 231 -

Field What to enter

Share level Select a share level for the report.

* Required field

5. Click Save.

Example:

- 232 -

32.4.2 .2 View existing report templates

1. Click Reports > Report templates. Existing custom templates will be listed.

32.4.3 .3 Delete a report template

1. Click Reports > Report templates.

2. Select the report template to be deleted.

- 233 -

Warning: When you click Delete, a dialogue box appears stating that this action cannot be undone and asking you to confirm that you want to proceed.

3. Click Delete.

- 234 -

Note: If the template has been shared with you or you have shared it with others there may be other users who still require the template. Check with your colleagues before deletion.

33 Manage Speed Variance Speed Variance enables you to monitor and supervise the speed your ship(s) are travelling at during the voyage (s).

If the ship(s) deviate from the proscribed speed you will be sent an alarm notifying you of the deviation.

There are two Vessel settings:

Planned Speed:

Supervision

There are five types of Alarm:

Major 1 (average speed deviation)

Major 2 (accelerated speed deviation)

Major 3 (immediate speed deviation)

Warning (no planned speed)

Minor (non reporting)

Assign Vessel Speed Variance Settings

Assign Alarm Speed Variance Settings

See Getting started

- 235 -

33.1 Assign Vessel Speed Variance Settings

To activate Speed Variance Alarms you must first select the ship(s) to which you want to monitor and supervise.

1. Select Vessel Settings

2. Select the ship you wish to monitor

ship(s) that are associated with your account(s) are visible. You can search for the ship by IMO number or name:

You can filter the view by selecting the filter button beside any of the column titles: By default the Last Edited column is selected in descending (newest first) order:

- 236 -

You can also filter the list by: Selecting all ship(s) associated with your account (All Supervision) Selecting those ship(s) with Supervision turned on Selecting those ship(s) with Supervision turned off Selecting the ship(s) associated to a specific Sub account Selecting the ship(s) assigned to a fleet:

3. Set the Planned Speed which you want to assign to the ship to the desired amount:

4. If you wish to Supervise the voyage, that is receive alarm notifications then select the Supervision toggle

button for the ship.

- 237 -

Note: The Planned speed of a ship has a maximum values 99.9 kn and is changed in 0.1 kn increments. If the user enters a full integer below 99 the speed will be set as XX.0 kn.

If you select the Alarm Settings button before you clicking the Apply button your changes will not be saved and will be lost.

5. Once you have assigned the planned speed and whether the ship(s) are to be supervised click the Apply button:

33.2 Assign Alarm Speed Variance Settings.

Once you have assigned a Planned Speed for a ship and set the Supervision toggle to on in the Vessel Set- tings tab, you will need to assigned the amount threshold of deviation from that speed that will trigger an alarm.

There are five types of alarm which can be set individually, that is only one need be applied to your ship. Or, all five alarms can be assigned to an individual ship.

Major Alarm 1 (average speed deviation) This Alarm is triggered when the average speed of the ship, determined by the total speed divided by the number of reports over the specified time frame exceeds the deviation thresholds set.

Major Alarm 2 (accelerated speed deviation) This Alarm is triggered when all reported speeds of the ship, are outside the deviation threshold for the duration of the specified time.

Major Alarm 3 (immediate speed deviation) This Alarm is triggered immediately when a ship's speed has deviated outside the thresholds defined.

Warning (no planned speed) This warning alarm is triggered when a ship is being supervised but has not had a planned speed assigned.

- 238 -

Note: If you select the Vessel Settings button before you clicking the Apply button your changes will not be saved and will be lost.

Minor (non-reporting) alarm This alarm is triggered when a ship you set the Supervision toggle on for does not report its position for more than 60 minutes.

33.2.1 .1 Create Major 1 (average speed deviation) Speed Variance Alarm

This Alarm is triggered when the average speed of the ship, determined by the total speed divided by the number of reports over the specified time frame exceeds the deviation thresholds set.

1. Select Major Alarm 1:

In the above example if the speed of the ship deviates by 3 kn or more from the Planned Speed over the period of 90 minutes an alarm will be triggered.

2. To adjust the threshold slide the button left or right, or use the arrow buttons at either end of the scale, the minimum is 0 kn and the maximum is 25 kn and the scale is set to 0.5 kn increments.

3. To adjust the time threshold, over which the average speed will be calculated, slide the button left or right to the desired time, the minimum is 10 minutes and the maximum is 180 minutes and the scale is set to 10 minutes increments.

4. Once you have set the desired speed and time activate the alarm by selecting the toggle button.

5. If you want the alarm to Auto-clear then toggle the button on. Auto clear will clear the alarm, acknowledgement not required, when the alarm conditions no longer apply. Example: If the average speed deviates by 3 kn over a 90 minute period an alarm will be triggered. This alarm will require acknowledgement and clearance by the user. However, if the Auto-clear toggle is set to on as soon as the ship is below the 3 kn deviation threshold the alarm will be automatically cleared and will not require acknowledgement.

6. Once you have assigned the desired values to the alarm click Apply.

See also:




- 239 -

Note: If you select the Vessel Settings button before you clicking the Apply button your changes will not be saved and will be lost.


33.2.2 .2 Create Major 2 (accelerated speed deviation) Speed Variance Alarm

This Alarm is triggered when all reported speeds of the ship, are outside the deviation threshold for the duration of the specified time.


In the above example if the speed of the ship deviates by 2 kn or more above the Planned Speed or 4 kn below the Planned Speed at any time during the period of 30 minutes an alarm will be triggered.


3. To adjust the time threshold, over which the speed is recorded, slide the button left or right to the desired time, the minimum is 10 minutes and the maximum is 180 minutes and the scale is set to 10 minutes increments.




See also:


- 240 -

Note: If you select the Vessel Settings button before you clicking the Apply button your changes will not be saved and will be lost. This alarm may not be available (visible) to you / your customer as your account may not have access permissions to theservice. A user with 'View only' permissions will not see this alarm.




33.2.3 .3 Create Major 3 (immediate speed deviation) Speed Variance Alarm

This Alarm is triggered immediately when a ship's speed has deviated outside the thresholds defined.


In the above example if the speed of the ship deviates by 5 kn or more above the Planned Speed or 3.5 kn below the Planned Speed at any time an alarm will immediately be triggered.


3. To adjust the time threshold, over which the speed is recorded, slide the button left or right to the desired time, the minimum is 10 minutes and the maximum is 180 minutes and the scale is set to 10 minutes increments.




See Also:

- 241 -

Note: It is recommended that Auto-clear is in the off position as automatically clearing the alarm may mean that the user will not see the alarm.





33.2.4 .4 Create a warning speed variance alarm

If, you omit to enter a Planned Speed for your ship and set the Supervision toggle to on, you will effectively be supervising a shipthat has no planned speed. To help you manage this a Warning alarm is available and will notify you when a ship is being supervised without a Planned Speed.

1. Select Warning Alarm:

2. Select the Activate toggle to on (as in above example).

3. Once you have set the alarm click Apply

See also:


- 242 -

Note: It is recommended that Auto-clear is in the off position as automatically clearing the alarm may mean that the user will not see the alarm.




33.2.5 .5 Create Minor speed variance alarm

This alarm is triggered when a ship you set the Supervision toggle on for does not report its position for more than 60 minutes.

1. Select Minor Alarm:

2. Select the Activate toggle to on (as in above example).

3. Once you have set the alarm click Apply

See also:



- 243 -



- 244 -

34 SSAS Management This chapter describes how to set up and use the SSAS Management1 module.

In this chapter:

34.1 Getting started 245

34.1.1 Access wherever you are 245

34.1.2 Verify notification profiles 246

34.2 Manage installation\ 249

34 2.1 Install a DSAS 249

34 2.2 Test a third party SSAS 251

34 2.3 Run the configuration test 256

34 2.4 Reset the configuration test 257

34 2.5 Troubleshoot a test 259

34.3 Manage alerts 262

34 3.1 View ships in an alert 262

34 3.2 View ship in an alerton the map 263

34 3.3 View closest ships 263

34 3.4 Reset an alert 264

34 3.5 Change reporting interval 267

34 3.6 Verification of notification delivery 268

34.4 Manage tests 271

34 4.1 View ships in atest alert 271

34 4.2 Start a test 272

34 4.3 View test alerton the map 272

34 4.4 Reset a test 273


34 4.6 Cancel a test 277


34.5 Manage archive 281

34 5.1 View an archived alert or test 281


- 245 -

34.1 Getting started

To start using the SSAS Management service, complete this checklist.

1. Login on desktop/laptop or mobile. See "Access wherever you are" below

2. Register the SSAS device for each ship in your fleet. See "Create transceiver" on page 146.

3. Verify ship information. See "View ship particulars" on page 87.

4. Verify notification recipients. See "Verify notification profiles" on the next page.

34.1.1 .1 Access wherever you are

From its intuitive and responsive HTML5 interface, to its event-driven notifications by email, SMS and Telex, the platform has been designed to give you access to your fleet, wherever you are. The platform automatically optimizes the display for different screen sizes and orientations. And you can access information about alerts and tests from mobile phones as well as desktop and laptop computers.

Access via desktop or laptop

1. Go to https://login.polestarglobal.com.

2. Enter your user name and password and press the return key or click on Login.

Access via mobile

You can download the SSAS Management app from either the Apple Store or Google Play.

1. Search for SSAS Management in the Apple Store or Google Play.

2. Download the app.

https://login.polestarglobal.com/

- 246 -

Note: Recipients of notifications must be entered into the platform as a contact prior to being added as a recipient. See "Create contact" on page 162 .

3. Tap the icon to open the app.

4. Enter your user name and password and hit the return key or tap Login.

34.1.2 .2 Verify notification profiles

1. Select Notifications.

- 247 -

Note: If you need to add new notifications See "Create notification" on page 167. or if you wish to edit a notification? See "Edit notification " on page 194.

Tip: To help ensure delivery of notifications and alerts from the Pole Star Platform to you via email, we recommend you add [email protected] to your address book and safe senders list.

2. Click the All Notifications filter dropdown menu and select View SSAS alerts. All SSAS alert notifications will be displayed.

3. Verify that Alert notifications have been set up for all of the required contacts.

4. Click the dropdown menu again and select View SSAS test alerts.

5. Verify that Test alert notifications have been set up for all of the required contacts.


- 248 -

34.2 Manage installation

This chapter describes how to install and configure DSAS Mk2 and configure Inmarsat-C devices

34.2.1 Install a DSAS 249

34.2.2 Test a third party SSAS 251

34.2.3 Run the configuration test 256

34.2.4 Reset the configuration test 257

34.2.5 Troubleshoot a test 259

34.2.1 .1 Install a DSAS

Preparation:

What you will need

DSAS device

Installation Guide (dispatched with your device)

Any equipment or tools specified by the Installation Guide

A means of communications between the ship and shore

Required personnel

CSO/DPA

Ship Security Officer (SSO)

A suitably qualified engineer to carry out the installation (See list of Pole Star Approved Service Cen- tres)

Master of the vessel

Best practices

We recommend that all required personnel agree a date and time for installation and testing.

We recommend you allow sufficient time to test each alert button (allow approximately one hour per button).

We recommend you keep in telephone contact with the SSO or Master while the hardware is being installed so that you can be kept fully informed of the situation onboard.

Overview of the procedure

http://www.polestarglobal.com/about/where-to-buy?product=Approved%20Service%20Centres



- 250 -

Prerequisite: Master informs you that installation is complete.

Note: This process should ONLY be performed when time does not allow for the first Position Report to arrive.

1. Before installation

2. During installation

3. After installation

4. Wait for position report to arrive (recommended)

5. Initiate reporting

6. Test the alert buttons

Step 1: Before installation

1. Agree a date and time with the Master or Ship Security Officer (SSO) to install and test the DSAS.

Step 2: During installation

1. Engineer installs the DSAS according to the instructions provided in the Installation Guide.

2. Master/SSO informs CSO/DPA that installation is complete.

Step 3: After installation

Step 4: Wait for position report

1. Navigate to the SSAS Management module.

2. Click New Test

3. Select the ship.

4. Look underneath the ship's name. Can you see a latitude and longitude? If Yes goto Step 6: Test alert buttons If No goto Step 5: Initiate position reporting

Step 5: Initiate position reporting

1. Ask the Master/SSO/engineer to press a panic button onboard the vessel. The DSAS Mk2 will automatically transmit a Security Level: 2->Initial Ship Security Alert.

2. Navigate to the SSAS Management module. The ship should appear in the Alerts list with a red Alert icon.

3. Select the ship.

4. Click Reset alert.

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Note: See About Alerts (real) to learn what happens when an alert is received.

Note: If the transceiver is not reset within 30 minutes, it will transmit a Security Level: 3->Ship Security Alert. This alert will repeat in 30 minute cycles.

5. Wait for the alert mode to change to Alert Completed (up to 50 minutes).

6. Click Done.

Step 6: Test alert buttons

1. Navigate to the SSAS Management module.

2. Ask the Master/SSO/engineer to press a panic button onboard the vessel

3. The alert will be sent.

4. Check that the alert has been received You will know that the alert has been received when

a. Designated recipients have received test alter notifications by email / sms

b. In the Current Ship Alerts list the words 'Waiting for Alert' will change to indicate the date / time of the last test alert received.

c. The ship icon on the map will change to orange.

5. Click Reset Alert.

6. Check that the alert has reset (see What if the alert does not reset?)

7. Repeat this procedure to test the second alert button.

34.2.2 .2 Test a third party SSAS

Preparation

What you will need

Inmarsat-C SSAS (see transceiver compatibility list)

Inmarsat-C's SysAdmin username andpassword

Configuration instructions

A means of communications between the ship and shore

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Required personnel

CSO/DPA

Ship Security Officer (SSO)

A suitably qualified engineer to carry out the configuration

Master of the vessel

Best practice

Agree a time/date: Prior to testing, liaise with the Master or Ship Security Officer (SSO) aboard the vessel to agree a date and time for configuration and testing. Remember to allow sufficient time to test each alert activation point individually.

Email configuration instructions: Email configuration instructions to the SSO or the engineer who will configure the unit aboard the vessel.

Stay in touch: You may find it useful to keep in telephone contact with the SSO or Master while the transceiver is being configured so you are fully apprised of the situation aboard.

Test the configuration: This is a critical part of the configuration phase. It is designed to

a. Test each onboard alert activation point individually to ensure the transceiver is properly configured and fully operational. This exercise must, therefore, be carried out twice – once for each button.

b. Take you through exactly what happens in a real security alert, but in a controlled environment.

Procedure overview

1. Before configuration

2. During configuration

3. After configuration

Start test

1. Call Master/SSO to confirm that all parties are ready to start the test.

2. Log in to the platform and navigate to the SSAS Management1 service.

3. Select the Alertstab.

4. Select New Test....

5. Select a ship.


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Note: If an alert activation point is not pressed, the unit will remain in test mode for the next 4 hours, before reverting toNormal2.

Note: When an alert activation point is pressed, the Inmarsat-C automatically transmits a Test Activation: Covert/Security Alert. This alert will repeat in 30 minute cycles until reset. The Alert mode on the Manage alerts interface will remain orange and read Test Alert, signifying a test Security Alert.

Note: For Transas Ship Guard Version 1 or 2 you must reset the alert onboard BEFORE proceeding to click Reset Alert in the Pole Star Platform interface.

6. Select a test type.

7. Select Start Test. The Alert mode will change to Test mode1 (orange).

8. Call the Master/SSO and instruct to press the first alert activation point.

9. Wait a few moments for the test alert to be received.

10. Have the test recipients received the test alert?

Yes: Proceed to: Reset test

No: Proceed to: "Troubleshoot a test" on page 276

1. Optional: Go to Fleet>Fleet list. You will see your vessel has been given an Activation: Covert/Security Alert status. With a Test Traffic status.

Reset test


2. Select the ship from the Current Ship Alerts list.

3. Select Reset Test.

4. A pop-up will appear asking you to confirm, select OK. The alert mode will change to Test resetting3.

5. Please contact the ship and request they reset the SSAS manually onboard:

How to reset a Furuno Felcom 15/16

a. Push the button OFF > ON > OFF > ON > OFF.

b. Allow no more than three seconds to elapse before pushing the button again.

c. If more than three seconds elapses, repeat the procedure.

d. When transmission is stopped, the message “INF: SSAS UNIT activation has been cancelled” appears (if a DTE is connected to the device), and on the FELCOM 16 only, the POWER lamp on the communication unit flashes for approximately 30 seconds.

1Test mode is used when performing an SSAS test. It indicates that the alerts received shoud be understood to be 'tests' and not genuine alerts. 2Normal mode means there are no active alerts or tests. 3Test resetting mode indicates that Reset Alert has been pressed in the SSAS Management mobile or web application. If the resent command is successful, then the status will shortly change to Normal. If the reset is unsuccessful, the status will revert to Test Alert.

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How to reset a JRC JUE SSAS

a. Unlatch the first activation point.

b. Stay in contact with the vessel so that they can confirm this has task has been done.

How to reset a Nera Mini-C SSAS



How to reset a Thrane & Thrane TT3000SSA



How to reset a Satamatics SSAS



How to reset a Transas Ship Guard Version 1 or 2



How to reset a Transas Ship Guard Version 3

a. No action required onboard.

6. Wait 40 minutes.

7. Have the test recipients received the reset confirmation?

Yes: Proceed to: Repeat test


Repeat test

1. Repeat the test for the second panic button.

Troubleshooting

How will I know when the test alert is received?

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You will know that the alert has been received because:

a. Designated recipients will receive test alert notifications by email/sms.

b. In the Current Ship Alerts list the words 'Waiting for Alert' will change to indicate the date/time of the last test alert received.

What if I need to cancel the test?

1. Select the Alerts tab.

2. All ships in Alert or Test will be displayed in the Current Ship Alerts list.

3. Select the ship.

4. A pop-up will appear. Select OK.

5. Select Cancel.

What if the alert does not reset?

Please check the following: 1

For Inmarsat-C SSASs with latching alert activation points, please ask the Master/SSO to check that the alert activation point has been successfully unlatched.

Check with the Master/SSO that the TEST activation point has not been pressed inadvertently. If it has, unlatch it.

Check with the MAST/SSO that no other alert activation point has been pressed inadvertently. If it has, unlatch it.

For Furuno Felcom 15/16 SSASs, check that the alert procedure has been followed precisely. If in doubt, please try again.

What if the notification is not received?

If an alert or test notification is not received, please conduct the following checks:

Step 1: Check in the user interface if the test or alert was received.



3. What does it say beneath ship's name?

a. Waiting for Alert No alert has been received. Either the alert activation point has not been pressed or the ship is unable to communicate with a satellite. Check with the Master/CSO if the button has been pressed and if not, instruct them to press it. If the button has definitely been pressed, please see ........

b. A date and time This indicates that the test or alert has been successfully received from the ship. Proceed to the next step.

Step 2: Check if the notification was delivered successfully.



3. Select the ship.

1Latching alert buttons typically feature on Inmarsat-C SSASs. When the alert button is activated it 'latches' and has to be manually unlatched in order to reset the alert or test.

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5. Select the notification event that was not received.

6. Select the relevant recipient's address or phone number.

7. What does theStatus field indicate?

a. Error This means that our system was unable to deliver the notification to this recipient due to an error (see Notification for further details, if available). Check that the recipient's email address/- phonenumber has been entered correctly.

b. Sent This means that our system successfully delivered the notification to the receiving mail server. Please ask the recipient to add [email protected] to their safe senders list and check their junk mail folder. They may need to speak to their IT department.

Step 3: Check the archive for completed tests or alerts.

1. Select the Archive1 tab.

2. All alerts or tests are displayed in the relevant list.

Once an alert / test is completed it is no longer visible in the SSAS Management tab.

What if the button is not pressed?

If an alert activation point is not pressed onboard the vessel, the unit will remain in Test mode2 (orange) for the next 4 hours, before reverting to normal (green).

34.2.3 .3 Run the configuration test

Start test

1. Call Master/SSO to confirm that all parties are ready to start the test.

2. Log in to the platform and navigate to the SSAS Management3 service.

3. Select Select Start new test.

1A place where all ships' SSAS alert and test history is stored. 2Test mode is used when performing an SSAS test. It indicates that the alerts received shoud be understood to be 'tests' and not genuine alerts. 3SSAS Management was developed with and for CSOs and DPAs that require a SSAS management system that they can rely on when it is needed most. In a security situation, rapid response is vital. So, when we developed SSAS Management, we designed every feature to make managing ship security alerts and tests simpler and quicker. We streamlined processes, reduced visual distractions and focused on what was important to you - ensuring your vessel and crew are safe. The reliable web-based, mobile compatible application allows you to manage alerts and tests from your office, home or mobile, to give you confidence that, in the event of an incident, you are ready to respond immediately, no matter where you are.


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Note: When an alert activation point is pressed, the Inmarsat-C automatically transmits a Test Activation: Covert/Security Alert. This alert will repeat in 30 minute cycles until reset. The Alert mode on the Manage alerts interface will remain orange and read Test Alert, signifying a test Security Alert.


4. Select a ship.

5. Select a test type.

6. Select Start Test. The Alert mode will change to Test mode1 (white ship icon with a red border).

7. Call the Master/SSO and instruct to press the first alert activation point.

8. Wait a few moments for the test alert to be received.

9. Have the test recipients received the test alert?

Yes: Proceed to: Reset test


34.2.4 .4 Reset the configuration test

Reset test

1. Select theSSAS Management2 tab.

2. Select the ship currently in test alert.

3. Select Reset Test.

1Test mode is used when performing an SSAS test. It indicates that the alerts received shoud be understood to be 'tests' and not genuine alerts. 2SSAS Management was developed with and for CSOs and DPAs that require a SSAS management system that they can rely on when it is needed most. In a security situation, rapid response is vital. So, when we developed SSAS Management, we designed every feature to make managing ship security alerts and tests simpler and quicker. We streamlined processes, reduced visual distractions and focused on what was important to you - ensuring your vessel and crew are safe. The reliable web-based, mobile compatible application allows you to manage alerts and tests from your office, home or mobile, to give you confidence that, in the event of an incident, you are ready to respond immediately, no matter where you are.

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1Test resetting mode indicates that Reset Alert has been pressed in the SSAS Management mobile or web application. If the resent command is successful, then the status will shortly change to Normal. If the reset is unsuccessful, the status will revert to Test Alert.

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6. Wait 40 minutes. Should you encounter any issues regarding the reset please Pole Star Customer Support on +44(0)20 7313 7403 who will help resolve the issue




34.2.5 .5 Troubleshoot a test
















1Test mode is used when performing an SSAS test. It indicates that the alerts received shoud be understood to be 'tests' and not genuine alerts.

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3



3. Select the ship.










Once an alert / test is completed it is no longer visible in the SSAS Management2 tab.


DSAS or DSAS Mk2:

In the unlikely event that a unit does not reset within 40 minutes, a *** Test *** Security Level: 3->Ship Security Alert is received and the alert mode changes to orange Test Alert. Click on RESET ALERT once again to reset the unit. Inmarsat-C

Please check the following:





1A place where all ships' SSAS alert and test history is stored. 2SSAS Management was developed with and for CSOs and DPAs that require a SSAS management system that they can rely on when it is needed most. In a security situation, rapid response is vital. So, when we developed SSAS Management, we designed every feature to make managing ship security alerts and tests simpler and quicker. We streamlined processes, reduced visual distractions and focused on what was important to you - ensuring your vessel and crew are safe. The reliable web-based, mobile compatible application allows you to manage alerts and tests from your office, home or mobile, to give you confidence that, in the event of an incident, you are ready to respond immediately, no matter where you are. 3Latching alert buttons typically feature on Inmarsat-C SSASs. When the alert button is activated it 'latches' and has to be manually unlatched in order to reset the alert or test.


- 261 -

- 262 -

Tip: The list displayed in the collapsible column column shows all ships currently involved in an alert, warning or test alert.

34.3 Manage alerts

This chapter describes how to manage real alerts.

In this chapter:

34.3.1 View ships in an alert 262

34.3.2 View ship in an alerton the map 263

34.3.3 View closest ships 263

34.3.4 Reset an alert 264

34.3.5 Change reporting interval 267

34.3.6 Verification of notification delivery 268

34.3.1 .1 View ships in an alert

1. Click SSAS Management.

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34.3.2 .2 View ship in an alert on the map

To view the position of a ship involved in an alert on the map:


2. Select a ship in alert mode.

34.3.3 .3 View closest ships

To view the ships closest to the ship in an alert:



Note: A snapshot of information on the ship is shown, including the ship's name and how long the alert has been in progress.

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3. Click Closest ships. The closest ships will be displayed in a list, including the distance from the ship in alert, along with the IMO, the type of ship, and the course and speed.

34.3.4 .4 Reset an alert



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3. Click Reset alert.

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1. Select the SSAS Management1 tab.

2. Select the ship currently in alert..

3. Select Reset Alert.




















1SSAS Management was developed with and for CSOs and DPAs that require a SSAS management system that they can rely on when it is needed most. In a security situation, rapid response is vital. So, when we developed SSAS Management, we designed every feature to make managing ship security alerts and tests simpler and quicker. We streamlined processes, reduced visual distractions and focused on what was important to you - ensuring your vessel and crew are safe. The reliable web-based, mobile compatible application allows you to manage alerts and tests from your office, home or mobile, to give you confidence that, in the event of an incident, you are ready to respond immediately, no matter where you are. 2Test resetting mode indicates that Reset Alert has been pressed in the SSAS Management mobile or web application. If the resent command is successful, then the status will shortly change to Normal. If the reset is unsuccessful, the status will revert to Test Alert.


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Tip: The reporting interval can be changed in two places: from the Tracking tab or from the SSAS Man- agement menu. To change the reporting interval from the Tracking tab, see Change reporting interval.










34.3.5 .5 Change reporting interval

To change the reporting rate of a ship in alert or test alert mode:



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Tip: To stop position reporting, choose Stop reporting. The transceiver can be set to begin reporting again at any time.

3. Expand Change reporting rate. The current reporting interval will be displayed.

4. Select a new reporting interval from the dropdown menu.

5. Click Apply.

34.3.6 .6 Verification of notification delivery

To verify delivery of alert or test notifications:



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3. Expand Notifications. The last alert/test notification sent will be listed in the collapsible column. The delivery status will be indicated on the right hand side:

Status Applies to Description

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Sending All notification types The notification is currently being sent.

Sent All notification types The notification has been sent, but we do not know if it was successfully delivered.

Delivered SMS only The notification has been sent, and we received confirmation that it was successfully delivered.

Error There was an error sending the notification. Refer to the 'Error reason' for more information (if applicable).

Check the archive for completed tests or alerts.




- 272 -

Tip: The list displayed in the collapsible column column shows all ships currently involved in an alert, warning or test alert.

34.4 Manage tests

This chapter describes how to manage test alerts.

In this chapter:

34.4.1 View ships in atest alert 271

34.4.2 Start a test 272

34.4.3 View test alerton the map 272

34.4.4 Reset a test 273


34 4.6 Cancel a test 277


34.4.1 .1 View ships in a test alert


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34.4.2 .2 Start a test


2. Select Start test alert. All ships registered as a SSAS device in the platform are listed in the collapsible column.

3. Select the ship to be tested.

4. Select Start test.

5. Contact the ship to inform them to proceed to press the real alert button.

34.4.3 .3 View test alert on the map

To view the position of a ship involved in an alert on the map:


2. Select a ship in test alert mode.

3. The ship's position will appear on the map.

Note: A snapshot of information on the ship is shown, including the ship's name and how long the alert has been in progress.

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Note: Once the alert button has been pressed on a ship, the test can no longer be cancelled. It must be reset.

4. Click the ship icon to view its position trail.

34.4.4 .4 Reset a test



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3. Click Reset Alert.










- 276 -



















No: Proceed to: "Troubleshoot a test" on the next page

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34.4.5 .5 Troubleshoot a test


















3. Select the ship.






1Test mode is used when performing an SSAS test. It indicates that the alerts received shoud be understood to be 'tests' and not genuine alerts.

- 278 -

3







DSAS or DSAS Mk2:

In the unlikely event that a unit does not reset within 40 minutes, a *** Test *** Security Level: 3->Ship Security Alert is received and the alert mode changes to orange Test Alert. Click on RESET ALERT once again to reset the unit. Inmarsat-C

Please check the following:





34.4.6 .6 Cancel a test

1. Click SSAS Management. The list displayed in the collapsible column shows all ships involved in an alert, warning or test alert.

2. From the list in the collapsible column, select name of the ship in the test to be cancelled.

1A place where all ships' SSAS alert and test history is stored. 2SSAS Management was developed with and for CSOs and DPAs that require a SSAS management system that they can rely on when it is needed most. In a security situation, rapid response is vital. So, when we developed SSAS Management, we designed every feature to make managing ship security alerts and tests simpler and quicker. We streamlined processes, reduced visual distractions and focused on what was important to you - ensuring your vessel and crew are safe. The reliable web-based, mobile compatible application allows you to manage alerts and tests from your office, home or mobile, to give you confidence that, in the event of an incident, you are ready to respond immediately, no matter where you are. 3Latching alert buttons typically feature on Inmarsat-C SSASs. When the alert button is activated it 'latches' and has to be manually unlatched in order to reset the alert or test.


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Note: This must be done BEFORE the button on the ship is pressed. Cancel returns the ship to Normal1 mode. As soon as a test is cancelled, it is moved from the list of alerts into the Archive2.

3. Click on Cancel.

1Normal mode means there are no active alerts or tests. 2A place where all ships' SSAS alert and test history is stored.

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34.4.7 .7 Verification of notification delivery

To verify delivery of alert or test notifications:



3. Expand Notifications. The last alert/test notification sent will be listed in the collapsible column. The delivery status will be indicated on the right hand side:


Sending All notification types The notification is currently being sent.

Sent All notification types The notification has been sent, but we do not know if it was successfully delivered.

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Delivered SMS only The notification has been sent, and we received confirmation that it was successfully delivered.

Error There was an error sending the notification. Refer to the 'Error reason' for more information (if applicable).

Check the archive for completed tests or alerts.




1A place where all ships' SSAS alert and test history is stored. 2SSAS Management was developed with and for CSOs and DPAs that require a SSAS management system that they can rely on when it is needed most. In a security situation, rapid response is vital. So, when we developed SSAS Management, we designed every feature to make managing ship security alerts and tests simpler and quicker. We streamlined processes, reduced visual distractions and focused on what was important to you - ensuring your vessel and crew are safe. The reliable web-based, mobile compatible application allows you to manage alerts and tests from your office, home or mobile, to give you confidence that, in the event of an incident, you are ready to respond immediately, no matter where you are.

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34.5 Manage archive

The Archive1 allows you to view completed alerts and test alerts. Once an alert or test alert has been completed, it is added to the archive automatically. Archive is located on the main menu on the left of the screen.

In this chapter:

34.5.1 View an archived alert or test 281

34.5.1 .1 View an archived alert or test

1. Click Archive2 > Tests. Completed alerts and tests are displayed in the collapsible column. Alerts and tests can be sorted by most recent or by ship name

1A place where all ships' SSAS alert and test history is stored. 2A place where all ships' SSAS alert and test history is stored.

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2. Select the alert or test from the list.

Once an alert / test is completed it is no longer visible in the SSAS Management1 tab. However, all historical alerts / tests are accessible in the archive.


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35 Risk Insight This chapter describes how to use the Risk Insight module.

Risk Insight provides you with near real-time updates of incidents such as piracy, terrorism, hijacking, insurgency and other maritime crime around the world.

The information is updated hourly, and can be displayed on a map for complete situational awareness of where your ships are in relation to security threats and potential trouble.

You can also get an overview of current and long term risks using the time interval selector tool, along with the incident feed, which provides a simple, chronological list of all incidents within a specified time period.

In this chapter:

35.1 Enable incident iconson all maps 284

35.2 View incident details 285

35.3 Use the time interval selector 287

- 284 -

Tip: This preference will be automatically saved for next time you log in.

35.1 Enable incident icons on all maps 1. Click Risk Insight.

2. Click the tick box for Show incidents on map.


Anti-piracy / naval operation

Warning of Anti-piracy / naval operation

Armed robbery at sea

Warning of Armed robbery at sea

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Failed attack, robbery

Warning of Failed attack, robbery

Suspicious activity at sea

Warning of Suspicious activity at sea

Hijacking at sea

Warning of Hijacking at sea

Kidnap / ransom at sea

Warning of Kidnap / ransom at sea

Counter insurgency / military operation

Warning of Counter insurgency / military operation

Terrorist attack, other, maritime

Warning of Terrorist attack, other, maritime

Insurgency operation

Warning of Insurgency operation

35.2 View incident details

There are two ways to see more details about a specific incident:

In the Risk Insight incident list

Clicking an incident on the map

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Prerequisite: You have already completed the following task: "Enable incident icons on all maps" on page 284

35.2.1 .1 Risk Insight incident list

1. Click Risk Insight. A list of all incidents within your specified time period will be displayed in the list.

2. Click on an incident to see:

a. Icon and position on the map.

b. Further details about theincident.

35.2.2 .2 On the map

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1. Click Tracking or Risk Insight.

2. Click on an incident on the map to see further details.

35.3 Use the time interval selector

The easy-to-use time interval selector provides you with an overview of current and long-term risks. Simply slide the bar to view incidents that occurred within a specific time period – from current (within the last two weeks), to up to oneyear ago.

1. Click Risk Insight.

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Tip: This preference will be automatically saved for next time you log in.

2. With Show incidents on map selected, click and drag the time interval selector to your preferred time period.

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Troubleshooting

This chapter contains issues that you may encounter and help in resolving them regarding ships which are not reporting to the Pole Star Platform at the specified reporting intervals.

In this chapter:

36 My ship is not reporting its position 289

36.1 Is the vessel in port? 289

36.2 Recommended best practice 289

37 Identify non-reporting ships using tracking 290

38 Identify non-reporting transceiver 291

39 Erroring transceiver 292

40 Non-reporting SATC devices 294

41 Non-reporting DSAS Mk1 / Mk2 295

42 Non-reporting IDP-690 296

43 Non-reporting Satamatics 297

43.1 INTERPRETING THE INDICATOR 297

44 System requirements 299

44.1 Browser compatibility 299

36 My ship is not reporting its position

36.1 Is the vessel in port?

If the vessel is in port, it could be experiencing problems with interference or obstruction. When the vessel is in port, there is an increased probability of reporting problems as there is likely to be a high concentration of interference sources. High power VHF, UHF and microwave equipment can all cause interference problems. Buildings, gantries and other large structures can also cause problems by blocking the line of sight to the satellite. Once the vessel puts out to sea, you should expect to receive a position report within 24 hours

If, the vessel is at sea, proceed to "Identify non-reporting ships using tracking" on the next page.

If, after following the guidance in these pages, the transceiver is still not reporting follow the guidance provided here: "Erroring transceiver" on page 292

36.2 Recommended best practice

The best way to stay aware of any non-reporting vessels in your customers account is to set-up an overdue position report notification for your account or for all registered vessels.

- 290 -

Note: "Position" information is provided by the last received report from a transceiver If the ship has more than one transceiver registered you will need to identify which transceiver(s) are not reporting.

Note: The reporting interval for the ship can be reviewed / amended by following the "Change reporting rate" on page 156 procedure.

37 Identify non-reporting ships using tracking When Tracking is selected from the left hand menu, all the ships registered to your account will be displayed. Each ship record provides a number of details (if they have been recorded when registering the ship within the Pole Star Platform):

Vessel flag icon

Ship name

IMO number

Ship type

Account

(last reported) Position (LAT / LON)

Time since last position report

As the following image shows the position was received "an hour ago" for the first ship but the second ship does not have this information as it has not reported its position since the point of registration.

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38 Identify non-reporting transceiver Once a ship has been identified as non-reporting it is possible to detect whether the ship has more than one transceiver.

It is possible to identify which transceiver(s) is / are not reporting.

1. Select the non-reporting ship in the tracking tab.

2. Expand the position information to show the last reported position and time of the last received report.

3. Expand the details for each transceiver to show the details of the position of the last report.

4. The non-reporting transceiver can be identified as the"last reported time" will be longer than the "Report- ing rate".

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39 Erroring transceiver On occasion the registered transceiver can display a status of "Erroring", which indicates that there are communication issues between the transceiver and the Pole Star Platform this could be due to a number of known issues such as; Unknown Mobile or, the registered Mobile has been logged out of the satellite network.

If the ship you wish to track is showing a transceiver with erroring status, please contact Pole Star Customer Sup- port on +44(0)20 7313 7403 who will identify the exact reason for the erroring status and will help resolve the issue.

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Note: Before attempting to resolve the issue on board the ship the following questions need to be answered.

40 Non-reporting SATC devices If you identify a non-reporting Inmarsat C (SATC) device try the following before contacting Pole Star Customer Support on +44 (0)207 313 7400 who will help resolve the issue.

Before you register a vessel you should ensure that the SATC transceiver is switched on and logged into the Inmarsat network.

When an SATC SSAS transceiver is registered in your account, it goes through a commissioning process. During this process the system is attempting to start tracking the transceiver. The minimum commissioning period is 24 hours and around 98% of transceivers will send a position report within this period, particularly if the vessel is at sea.

If a vessel is in port, the commissioning process could be hampered by external sources as there is likely to be a high concentration of interference sources. High power VHF, UHF and microwave equipment can all cause interference problems. Buildings, gantries and other large structures can also cause problems in port by blocking the line of sight to the satellite

1. Confirm that the registered transceiver matches the one on board:

Make and Model

IMN

Serial Number

2. Is the SATC unit switched on and logged into the Inmarsat Network?

3. Is the antenna broken, are there any loose connections, has there been any water ingress?

4. Is the unit installed in upright position clear of any obstacles, with a clear view of the horizon?

5. Has any additional communication equipment (antenna) been installed in proximity to the antenna since the issue has begun?

6. What is the signal strength from the satellite?


Note: While the transceiver is in erroring state no positions will be reported from it and therefore not visible on the map. The ship will not appear in your SSAS Management1 if you are registered for SSAS Management Service.

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Note: The reboot can take up to 24 hours to resolve the tracking, however it is usually faster than this.

Note: Pole Star Customer Support will require the following information before they try to resolve the issue.

7. What’s the Pole Star DNID registered in the terminal?

8. Is the ship in port?

If the vessel is at sea or once it leaves port, ask the Master onboard vessel to reboot the unit : log the transceiver out, switch it off, wait 5 minutes, switch it back on and log back in.

This forces the transceiver to resynchronise with the Inmarsat network and a position report is expected within 24 hours.

If the unit is still non-reporting, please contact Pole Star Customer Support.

41 Non-reporting DSAS Mk1 / Mk2 If you identify a non-reporting DSAS MK1 or MK2 device, check the following before contacting Pole Star Customer Support on +44(0)20 7313 7403 who will help resolve the issue.

1. Does the ship have clear line of sight?

2. Is the installation correct, with no obstructions around the unit?

3. Were any battery voltage / power warnings received prior to the unit stopped reporting?

4. Did the unit respond to a poll command from the UI?

If the DSAS is non-reporting:



3. When was reporting lost?

4. Were any warnings received?

5. Has this issued been raised previously?

6. Did the unit respond to a poll command?

If there are no alerts being generated when the button is pressed:

1. Is the unit currently reporting? If the device is not reporting alert generation will not be possible. If the device is reporting but not generating alerts contact Pole Star Customer Support on +44 (0)207 313 7400 who will help resolve the issue.

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Note:Pole Star Customer Support will require the following information before they try to resolve the issue.

Note: If all the above have been answered and there is no obvious reason why the unit has stopped reporting, an IDP-690 checklist will have to be completed and submitted to Customer Support for further investigation

42 Non-reporting IDP-690 If you identify a non-reporting IDP-690 device try the following before contacting Pole Star Customer Support on +44 (0)207 313 7400 who will help resolve the issue.

1. What is the ISN (Serial number) and other relevant ship details?

2. What is the Nature of the issue?

3. Is the unit connected to a 24V DC power supply constantly?

4. Is the ship in port or at sea?

5. Is the unit installed correctly, clear of any obstacles, with a clear view of the horizon?


7. Where any warnings received?

8. Did / does the unit respond to a Poll command? (See "Poll for position report" on page 151).

9. What advice or steps have been followed prior to this call?

If the IDP-690 is non-reporting:




4. Has this issued been raised previously?

5. Did the unit respond to a poll command?

6. Has the power to the terminal been checked and confirmed as stable?

Note: If the vessel is currently in port, there is likely to be a high concentration of interference sources, and could be the reason why the DSAS unit stopped reporting. If the vessel is at sea, a DSAS checklist will have to be completed and submitted via email to sup- [email protected] to Customer Support for further investigation.



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NOTE: The indicator can be disabled (off state) or enabled via script control. The indicator may therefore not come on when power is applied. Contact your authorised dealer for details of any script that may have been programmed into the SAT-201.

43 Non-reporting Satamatics

43.1 INTERPRETING THE INDICATOR

A single status indicator is provided on the SAT-201. The indicator goes through 4 states every 2 seconds generating the patterns in the table below

State 1 State 2 State 3 State 4 Meaning

RED RED RED RED Fault

RED OFF OFF OFF D+ OFF

RED OFF GREEN OFF Acquiring Bulletin Board

GREEN GREEN RED RED Demodulating Bulletin Board

GREEN ORANGE GREEN OFF Acquiring Traffic Channel

GREEN GREEN GREEN OFF Demodulating Traffic Channel

GREEN OFF OFF OFF Idle part of TC Frame

ORANGE ORANGE ORANGE ORANGE Transmitting

GREEN RED ORANGE OFF Software download in progress

Normally, from power on, the indicator will go from flashing red (D+ OFF) through to flashing green as the SAT- 201 first acquires the Bulletin Board and subsequently the Traffic Channel. From power on to demodulating the Traffic Channel may take up to 7 minutes.

If the Satamatics is non-reporting:

1. Check that the terminal has been powered on

2. Does the terminal have a clear sky view?

3. Check all the cable connections to and from the terminal, including the soldering

4. Check the power environment, it should not be too noisy

5. Note the LED sequence, as indicated in the above table

6. Power cycle the terminal

a. Disconnect 24v power supply from control unit

b. Remove the battery from the terminal

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c. Disconnect the antenna lead from the terminal

d. Wait at least 5 minutes

e. Re-connect the antenna lead to the terminal, ensuring it is firmly tightened

f. Re-connect the 24v power supply to the control unit

g. Check the LED sequence to confirm whether reset was successful

h. Re-connect the battery to the terminal

If the terminal is still not reporting, note the LED sequence and advise Pole Star Customer Support on +44(0)20 7313 7403 who will help resolve the issue.

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44 System requirements The platform is a powerful web-based application that provides an effective way of automatically tracking and managing vessels in real time. No software installation is required, you simply need a compatible web browser and an internet connection.

44.1 Browser compatibility

The platform has been designed to work on modern HTML-5 compatible browsers, including:

Technology Browser (version)

For an optimal experience, use an up-to-date browser that supports HTML5 such as:

Desktop Internet Explorer (11+)

Google Chrome

Firefox

Safari

Opera (15+)

Mobile iOS 8 - Safari

Google Chrome

Glossary

A

Activation point

An alert activation point is the latching (e.g. Inmarsat-C) or non-latching (e.g. DSAS Mk2) button that should be pressed in the event of a security situation or SSAS test.

Alert checklist

A list of procedures that need to be undertaken in the event of a genuine alert.

Archive

A place where all ships' SSAS alert and test history is stored.

C

COG Course over ground

L

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latching

Latching alert buttons typically feature on Inmarsat-C SSASs. When the alert button is activated it 'latches' and has to be manually unlatched in order to reset the alert or test.

N

Normal

Normal mode means there are no active alerts or tests.

S

SOG Speed over ground

SSAS Management

SSAS Management was developed with and for CSOs and DPAs that require a SSAS management system that they can rely on when it is needed most. In a security situation, rapid response is vital. So, when we developed SSAS Management, we designed every feature to make managing ship security alerts and tests simpler and quicker. We streamlined processes, reduced visual distractions and focused on what was important to you - ensuring your vessel and crew are safe. The reliable web-based, mobile compatible application allows you to manage alerts and tests from your office, home or mobile, to give you confidence that, in the event of an incident, you are ready to respond immediately, no matter where you are.

T

Test mode

Test mode is used when performing an SSAS test. It indicates that the alerts received shoud be understood to be 'tests' and not genuine alerts.

Test profiles

Test profiles define who receives the SSAS test notifications. There are two test profiles: Internal and Flag. The Flag test profile is used when a test overseen by your flag needs to be performed. The Internal test profile is used when performing an ordinary test.

Test resetting

Test resetting mode indicates that Reset Alert has been pressed in the SSAS Management mobile or web application. If the resent command is successful, then the status will shortly change to Normal. If the reset is unsuccessful, the status will revert to Test Alert.

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pole star platform user guide and distributor operations guide

Documents