Position Description Change Manager

HR – PD – Change Manager – V1.0 Page 1 of 3 Issue Date: 28 May 2018 Review Date: 28 May 2020 THIS DOCUMENT IS UNCONTROLLED WHEN PRINTED

Location/s Support Services (Eight Mile Plains)

Reporting to Head of People and Culture

Direct Reports Nil

Level Band E

Date Updated May 2018

About the Role This position will play a key role in ensuring projects and change initiatives meet objectives on time and on budget by increasing employee adoption and usage. This person will focus on the people side of change, including changes to business processes, systems and technology, positions and organisation structures. The primary responsibility will be creating and implementing change management strategies and plans that maximise employee adoption and minimise resistance. These improvements will increase benefit realisation, value creation and the achievement of results and outcomes.

Key Responsibilities

Change Strategies, Process and Planning

Create a strategy to support adoption of the changes management techniques within the organisation.

Develop change management plans for each project or change initiative that acknowledges the different aspects of the change process – analysis, plan, implementation, communicate and other associated change considerations.

Develop change management processes and tools to support the integration and engagement with change management principles.

Work collaboratively with the Manager – Communications to design, and assist with the implementation and monitoring of the organisation’s Communication Strategy for change initiatives.

Support the design, development, delivery and management of communications relevant to change initiatives.

Prepare impact analyses and evaluation of the actual impact of changes, assess change readiness and identify key stakeholders.

Identify, analyse and prepare risk mitigation tactics, and identify and manage anticipated resistance to change.

Work collaboratively with RAQ’s Projects Manager to integrate change management activities into project plans.

Work with the People and Culture Group to support organisational design and definition of roles and responsibilities.

Reporting Create and manage the input, collation and output of the change management reporting systems for delegated projects, including provide regular and ad hoc reports to satisfy individual project, portfolio, or Executive requirements.

Capture data and define and measure success metrics, and report to the Head of People and Culture and project stakeholders on monitoring change progress and reporting of issues or roadblocks.

Education and Support

Support the design and delivery of employee education programs applicable to change management.

Position Description Change Manager

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Education and Support cont.

Consult and coach project teams on change management.

Identify opportunities and provide expertise to build resilience to change across the organisation.

Consider and provide support to management to enact the culture change required as a result of change initiatives.

Professional Development

Demonstrate ongoing commitment to participation professional development as per organisational policy and procedure.

Be receptive to feedback and apply reflective practice to improve professional development.

Other Organisational Responsibilities

Adhere to all organisational policies, procedures, standards and practices.

Act only in ways that advances RAQ objectives, values and reputation.

Other duties, consistent with skills and experience, as directed by the reporting manager.

Core Competencies

Business Acumen Applies knowledge of the business and the industry to advance the organisation's goals.

Inspires Others Creates a climate where people are motivated to do their best to help the organisation achieve its objectives.

Service Excellence Builds strong client relationships and delivers client-centric solutions. Seeks ways to improve outcomes for clients as consistent with RAQ’s Mission, Vision and Values.

Professionalism Gains the confidence and trust of others through honesty, integrity, and authenticity.

Inclusion Interacts with all stakeholders in ways that demonstrate respect of social and cultural differences, and a commitment to challenging attendant social inequities.

About You To be successful in this position you will have:

Required Highly Desired

Qualifications Undergraduate qualifications in business or behavioural sciences.

Change management certification.

Experience Experience and knowledge of change management principles, methodologies and tools.

Experience with medium and large-scale organisational change efforts.

Knowledge An in depth understanding of how people go through a change and the change process.

Familiarity with project management approaches, tools and phases of the project lifecycle.

Skills

Exceptional communication skills, both written and verbal.

Position Description Change Manager

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Skills cont. Ability to clearly articulate messages to a variety of audiences.

Ability to establish and maintain strong relationships.

Ability to influence others and move toward a common vision or goal.

Problem solving and root cause identification skills.

Able to work effectively at all levels in an organisation.

Acute business acumen and understanding of organisational issues and challenges.

It should be noted that Position Descriptions are under constant review and may be changed

at any time.