pp management objective 3.pptx
TRANSCRIPT
-
7/27/2019 PP Management objective 3.pptx
1/12
1. 4 steps in control process
1 Setting Appropriate Performance
Standards
2 Measuring Actual Performance
3
Comparing Actual Performance to
standards
4 Taking Corrective Action
-
7/27/2019 PP Management objective 3.pptx
2/12
-
7/27/2019 PP Management objective 3.pptx
3/12
2. Setting Appropriate Performance
Standards
Standard is a unit of measurement used to
evaluate results
Performance standards should be realistic and
acceptable to the people involved Standards can be:
+ Quantitative (time, cost, grades)
+ Qualitative (perception, judgement) An effective standard shares the same
characteristics as an effective objective
-
7/27/2019 PP Management objective 3.pptx
4/12
- Quantitative: 500000 accounts added, most visited social network site, shares
continue sto rise at rate 30.
- Qualitative: positive comments from user
"We enter 2013 with good momentum and will continue to invest to achieve
our mission and become a stronger, more valuable company."
-
7/27/2019 PP Management objective 3.pptx
5/12
3. Measuring actual performance:
Performance evaluations are on of the majorways of measuring performance
3 importants conditions for effectiveperformance:
- Agree on the specific aspects of performance tobe measured
- Agree on the accuracy of measurement
+ Quantitative+ Qualitative
- Agree on who will use the measurement
-
7/27/2019 PP Management objective 3.pptx
6/12
Facebook appliance:
aspects of performance: number of views and
accounts
accuracy of measurement: reports twice a
week
who will use the measurement: managers at
higher level
-
7/27/2019 PP Management objective 3.pptx
7/12
4. Comparing actual performance to
standards:
Key: Measuring the deviation andcommunicating information about it
a. Deviation: indicates the size of the discrepancy
between performance standards and actualresults
Based on:
+ Statistics number
+ Wisdom and experience
b. Results be communicated to the right people
-
7/27/2019 PP Management objective 3.pptx
8/12
Step 3: Compare, based on reports
- Deviation: Compare % of results in reality to
standards
- Exceptional deviations exist or not?
-
7/27/2019 PP Management objective 3.pptx
9/12
5. Taking corrective Action:
Depends on the results of the evaluation,
there are 3 courses of action:
Action When/ How
Do nothing Events are proceeding according to plan
Solve the problem - Deviation is significant=> Discuss nature of problem
Drastic solution or without overhauling
Revise the standard - Unrealistic performance standard=> Standards be revised due to external environment changing
- Judge standard: difficult/easy
-
7/27/2019 PP Management objective 3.pptx
10/12
Step 4: Corrective
- Do nothing: everything
keeps track with the plan
-
7/27/2019 PP Management objective 3.pptx
11/12
Solve the problem: when the
situationis accounts decrease inMarch, shares stay the same,
negativecomments about thetimeline
-
7/27/2019 PP Management objective 3.pptx
12/12
Revise standard: when the statistics
increase but not outstanding, which
indicates thedifficulties to reach target.
Reason: Others social network such as
Twitter or Tumblr