Verbal and Nonverbal Communications at Workplace

Khloud Khalil u2702044@zu.ac.aeTasneem Ibrahim u2702552@zu.ac.ae

Fatema Helal u2701959@zu.ac.ae

Outline

• Definitions of verbal & nonverbal languages• Interview with a teacher• Interview with an engineer

Verbal language

• Verbal communication includes spoken language and written communication

Nonverbal language

• Nonverbal communication is the process of communication through sending and receiving wordless messages.

• Her Name: Dolores Arabo• Nationality: UAE• Age: 29• Current organization and title job: HCT- Abu Dhabi

The interview’s Questions: The body language

• Can you describe the meaning of (body language)?To me, body language refers to the hand movements and gestures we use when

communicating with others. It can also be called ‘nonverbal’ communication.

• Do you think  the body language is important for your position? Yes, I have to be very aware of the body language I use when I’m communicating

with others. Plus, we’re working in an international environment so we should be aware of what different body language means in different cultures. For example, in the Arab culture, it is very rude to turn your back to someone, but someone from another country might not consider this as an offense.

• Does  your body language help you to success in your career? Yes, in the sense that you can use your body language to show authority and

confidence.

The interview’s Questions : The verbal:

• Do you think your (verbal) is important for your position?Definitely. The way we speak and communicate with others is crucial in Human

Resources.

• Does  your verbal  help you to success in your career?I think so. The way we speak even during a job interview affects our career. After

that, we speak on the phone, during meetings, with clients and with colleagues so our method of verbal communication can lead to success.

The interview’s Questions : The verbal:

• Do you have any technique in your verbal action lead you to be different from other employee?

I always try to speak respectfully to people. Even if there is a problem or someone is upset, I think it is important to remain calm, and soon you will find that the other people calms down as well when they hear your calm voice.

• How do you apply the use of your verbal language in your career.

I try to use the right type of verbal communication for each situation and each person. First I analyze the environment and the people I’m dealing with, then I decide how I will communicate with them.

A good story related to the body language with the HR department

• Can you tell us a good story about body language that is related to your success in your career?

A good story:That would probably be at the end of a job interview (my first job). The manager told

me that he liked my poise and confidence and I was hired the same day.

Engineer’s Interview1. Can you describe the meaning of (body language)? Deliver the required meaning through facial expressions and

hand movements.2. Do you think  the body language is important for

your position? Yes.3.Does  your body language help you to success in your

career? Yes.4. What types of body language actions do you avoid at

meetings? Avoid a repetition of a pattern of movements, like moving the hand a certain way or move your head.

Engineer’s Interview4. Do you think your (verbal language) is important for your position?

Yes.5. Does your verbal help you to success in your career?

Yes. 6. Do you have any technique in your verbal action lead you to be different from other Engineers?

Yes.  7. How do you apply the use of your verbal language

in your career?1. Thanks and start to emphasize the positive points.2. Make the speech short and to the heart of the matter.3. Trying to diversify hours of direct guidance and hour

debate.   8. Do you prepare your speech before the meeting?

Sometimes.