præsentation la 27e region
TRANSCRIPT
Working user-centered in the public sectorChristian Bason, Innovation ManagerRuna Sabroe, Project Manager
Agenda
About MindLab
Value
How we work
Case
The Challenge
How can we meet citizen’s expectations for ever-better public policies and services with ever-fewer resources?
CREATING ANEW FUTURE
INFORMING ABOUTTHE PRESENT STATE
MANYFEW
Quantitativesurveys
Co-creationworkshops
Crowdsourcing
Qualitative(ethnographic)research
New modes of citizen involvement
Short-circuiting bureaucracy from within
Politics &
regulation
Strategy & organisation
Managers and employees
Citizens, Enterprises, NGOs
Top management
Society
Innovation processes & measurement
Innovationunit
Otherstake-
holders
Otherpublic sectororganisations
How the ministries use us
1. Project partners
2. Good advice
3. Competence development
4. Presentations
Value
Understanding the ”real” problem
Solutions that work
Risk-free experiments
Creating empathy
Platform for cross-ministerial collaboration
Platform for co-creation
How we work
Out in the world!
Workshops
Prototyping policy/ service
Case
Networking to kick-start growth entrepreneurs
Case
Shared Goal
“If I should take an advisorseriously, then he has to know,like really know, what it means tobe entrepreneur. It doesn’twork if it is a 9-5 employee withhis lunchbox. I don’t needtheoretical knowledge butsomeone who can give mestraight tips because he has triedit himself ”
Methods
Mobile Probes
Prototypes
Co-creation
www.mind-lab.dk