predictive call center solutions for · dialshree dial with respect-,shree signifies respect. by...
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Enhanced Efficiency Reduced Operational Costs Higher ProductivityI I
Predictive Call Center Solutions For
Omni-channel Call Center Solution for
Next-gen Call Centers
Dialshree by Elision is an advanced call center solution that is ideal for handling
outbound telemarketing calls, inbound customer care calls and technical support
calls. Powered by predictive technology, Dialshree can be used as an on-site
server-based solution or over the cloud environment.
Being one of the best call center software in the industry, Dialshree promises
enhanced productivity of employees, reduced costs and superior communications
infrastructure that reduce wastage of time. The software can screen unnecessary
calls and help your call center dodge busy signals, disconnected numbers, non-
answering numbers and answering machines.
Dialshree Dial with Respect- , Shree signifies respect.
By empowering callers, our solution propagates respect for dialers
as well as end-customers.
Elision Network Deployment
PRI/Analog GSM Gateway VOIP Gateway
Elision Server
Network Server
Agents having IP Phones login to the Elision
Web Interface to view customer details and
receive/call the leads.
Scenario 1
VOIP IP Phone
Agent PC with IP Phone
Call Center Premises
Agent PC with headset is connected to an A alogn
Phone via VOIP Gateways like ATA/AudioCode and
uses Elision Web Interface to view customer detials
and to receive/call the leads.
Scenario 3
ATA : 8/16/24 Analog Phones
Key
Ethernet Cable Analog Phone
Notes:Scenario 1 - Agents with IP Phones Log into Elision Server. Scenario 2 - Agents with Softphones Log into Elision Server.
Scenario 3 - Agents with Analog Phone connected to VOIP Gateway (ATA) Log into Elision Server
Each Agent PC uses Softphone and Elsion Web
Interface to view customer details and to
rec ive call the leads.e
Scenario 2
Softphone Softphone
Agent PCs installed with Softphones Agent PCs with Analog Phones
Analog
Phone
Analog
Phone
DialShree offers a complete solution to run inbound, outbound and hybrid call center campaigns and helps organizations in
reducing their operational costs using a software-based dialer solution. With a predictive dialer, auto dialer, VoIP and IVR support,
Dialshree is an ideal call center solution that saves time, reduces costs and improves productivity.
Dialshree eliminates the need for expensive telephony boards and hardware, reducing operational costs for a call center. Also, the
solution can be customized to handle various call center scenarios, making it ideal for operations at small as well as large scale.
Call Center Software Predictive Dialer Auto Dialer VoIP IVR| | | |
End-to-end Solution for
Cost-efficient Operations
Dialshree is equipped with advanced predictive
technology that makes it one of the most superior call
center solutions available in the market. Dialshree’s
predictive technology has scores of benefits including:
Improving Operations… Enhancing Profitability
Dialshree
Predictive Technology
Improved
Agent Efficiency
Higher
Profitability
Enhanced
Agent Retention
Dialshree Predictive Dialer:
Key Features
Multiple Dialing Modes
Predictive Dialing Progressive Dialing Manual Dialing Preview Dialing Power DialingI I I I I
Inbound Outbound Blended Lead Management&
Agent performance
statistics
Agent monitoring –
Live/Current user status
Dialing leads &
campaign status
Call Forward and
Three-way Conference
IVR – Interactive
Voice Response DNC List Management
Trunk utilization
statistics
Agent login
logout status
ACW - After
call work
Abandoned
call status
ACD – Automatic
Call Distribution
Longest Idle
agent-based routing
Multiple campaign
management
Skill Based routing Call Back Scheduling Agent Inter Dialing Support
Web-based interface Voice Recording Campaign management tools
Call Snooping, Barging & Whispering Call Intervention
Call Transfer Call Parking Call Pickup Unlimited Call Queue
ATT Average talk time- AHT Average Holding Time- Calls offered statistics
Add-on Modules for
Quality Management
Supplementary Features for
Swift Operations
Integration
Widget:
Agent Screen
Capture:
Recording
Word
Spotter:
PBX System
Integration:
Avatar
Module:
Text to
Speech:
Internal
Chat
Module:
WebRTC-
based
Web Phone:
Single Sign on solution to
place and attend calls
directly from the CRM.
Capture live
screen activity
during the call.
Highlight
specific words in
recorded calls
CTI integration
with leading
EPABX Company
Make calls without
softphone login.
Communicate with
clients in a
specific accent
Hear typed text
in the form of
audio message
Inter-agent chat panel
for seamless
communication
Security
Module:
Firewall
Security:
nsure to protect your SIPE
server, SIP applications and SIP
solutions to be protected from
any hack or malicious attacks
Encryption
Security:
Important information is encrypted and
hidden from user to view as it will
be projected as a key
Chat Module
Internal chat External module for interaction with website usersI I
SMS ModuleRecording Module
Email Module Sticky Agent Remote Agent
Telephony
Hardware Support
GSM Gateway PRI Card PRI Gateway FXO / FXS Gateway
Seamless Integration for
Vendor Interoperability
PRI Card:
PRI
Gateway:
GSM
Gateway:
IP-Phone:
Analog
(FXO/FXS)
Gateway:
ePBX:
CRM:
Ground-breaking
USP’s
Ideal
Application Scenarios
Direct
Marketing
Software
Customer
Survey
Software
Telecommuting
Software
Telemarketing
From
Home
Telephony
Phone
Software
Contact
Center
Software
Phone
Customer
Survey Customer
Satisfaction
Survey
Virtual
Call
Centers
Corporate
Help
Desks
Direct
Response
Marketing
BPO
Contact
Centers
Omni-channel Communication Facilitation
Audio Chat Email SMS Social MediaI I I I I
Single
Sign On (SSO)
ePBX & IPPBX
System Integration
Help Desk Trouble
Ticketing Solution
Automatic Customer
CRM Record Popup
Data push from CRM to
Contact Center Solution
SMS Broadcasting Audio BroadcastingSmart Integration with
Social Media Platforms & Website
Our
Portfolio
Solution
CRM Call Center Integration solutionI
VICIDial and Zoho/Vtiger IntegrationI
Multi-Tenant IP PBX SolutionI
Missed call solutionI
Code Blue : Emergency AlertI
Softswitch SolutionI
Voice logger solutionI
Services
I Asterisk / FreeSwitch Services
FreePBX ServicesI
amailio ServicesKI
A2Billing ServicesI
WebRTC ServicesI
vTiger ServicesI
I Voice Broadcasting
IVR SystemI
IP-PBXI
Click 2 CallI
Helpdesk Ticketing SystemI
Live ChatI
MassMeet ConferenceI
Web Casting SolutionI
O Pther roducts
Our
Strength & Scope
1000C Userlients
vacross 20+ erticals
25,000Total Users
Worldwide
3.5 MillionCalls Handled
Per Day
50+ CountriesPresence Across
Globe
Why
Choose Elision ?
I Highly Experienced Management Team
Qualified Technical TeamI
Comprehensive Installation & After Sales SupportI
Adherence to SLAI
24 X 7 Remote Maintenance NOCI
Complete Telephony Hardware SupportI
How contact center solution is
helpful for Management
Quality Management
Case Management Data Security
First Contact Resolution (FCR) Management
Revenue Generation
Agent & Team Performance
Email Management Report
Helps in RCA
Multichannel Workforce Management
[email protected] www.elisiontec.comI
Head Office : 206 Sears Tower, Gulbai Tekra Road, Ahmedabad-380007 India. Tel.:+91-79-40045896
2419 # E Piper Lane, Charlotte, NC. 28208-7325, USA, Tel.: +1 305 328 9898Corporate Office :
Mumbai Delhi Pune Jaipur Bangalore Agra Calcutta Mexico SrilankaBranch Offices : I I I I I I I I I
I I I I I I I I IQuatar Dubai Spain Germany Philippines Nigeria Nepal Bhutan UK
Elision TechnoLab LLP
Proud
Elision Clients
Art
Pu
lse:
98
24
22
75
99
Banking &
Finance
Automobile
Healthcare
BPO
Service
Industry
Real-estate
Other
Industry
About Elision: Elision TechnoLab is a pioneering VoIP solutions provider that provides and implements
network, data, video and voice infrastructure solutions around the globe. The company employs its
expertise, experience and modern technologies for catering to the communications needs of growing
enterprises by making communication simple, faster & better. Owing to strong expertise in the field of
communication technologies, Elision enjoys a stronghold in global communications & IT arena and has
long-term strategic relationships with some of the leading names in global corporate landscape.
International