predictive knowledge sharing - kaleo
TRANSCRIPT
Predictive Knowledge SharingAsk questions. Get answers. Share
knowledge.
Problem Getting people to change is hard!
•You train people… they forget
•You invest in technology & resources for people… they don’t use them
•You make experts available to help people… yet they ask the same questions over and over
Expensive Consequences Taxing
your best people
High (re)training
costs
Low Internal ROI for
tech
In a perfect world…
Everyone would have perfect recall from training and they’d put
best-practices to work immediately
Everyone would know where to turn when they had job-critical
questions
…and when you need people to adopt a new practice, it would
ripple through your company like a virus
Kaleo Solution Predictive knowledge sharing
1. Enterprise-wide Q&A application provides self–service, generates ’know-how’ repository and relieves pressure on Subject Matter Experts
2. Machine learning looks for knowledge sharing patterns in the data
3. Emails and alerts intelligently send answers to other employees even before they ask
Collect
AnalyzeShare
A: FXP SPOC in Las Vegas is John Smith. Click here for a full
list of SPOCs.
How it worksQ&A Connects Employee, Expert & Content
Q: Who is the FXP SPOC in Las
Vegas?
?
A
How it worksQ&A Connects Employee, Expert & Content
PEOPLE
TRIGGERS
ROLE
TENURE
REGION
RE-ORG
NEW SYS
NEW EMP
Q&A
KEY WORDS
NET NEW
TAGS
M&ADIVISION
TRENDS
MOST VIEWED
How it worksMachine Learning
PEOPLE
TRIGGERS
Q&A
TENURE
RE-ORG
M&A NEW SYS
NEW EMP
KEY WORDS
NET NEW
TAGS
Northeast Q21,98
MOST VIEWED
How it worksIdentifies Patterns
Analyst
DIVISION
How it worksSharing Answers Drives Adoption
From: JohnTo: [email protected]
Where can i find an I-9?
How it worksSharing Answers Drives Adoption
Available everywhere you work• Email, Text• Embedded search
(e.g., SharePoint, Slack, Chatter, SAP)
• Mobile application• Web application• Web API
Customer Snapshots
Toyota (TFS)• Moving HQ from LA to Plano, expecting 70% attrition• Captured 2,000 knowledge base entries so far• Pushing 2,000+ questions to self-serve /month• 250% ROI to-date
Viacom• SAP application support costs too high• Captured 10,000 knowledge base entries so far• Pushing 8,500+ questions to self-serve /month• Reduced support staff from 40 to 4• 1,300% direct ROI to-date
Breaking down adoption barriers so your business can move faster
More engaged workforce
Higher ROI on
technology investments
Lower training & support costs
