Supervision Internship [401591]

Week Two – Professional Communication I

Marcus Birkenkrahe [Birkenkrahe Aya]

Bruce Spear [Beave Burkhardt]

Johannes Radig [Johannes Edelmann]

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Agenda

Selected statements from the forum discussion

Models: Parent-Adult-Child | Drama Triangle

Discussion in the Opinionator

Commitment round

Agenda | Forum | Models | Discussion | Commitment

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Forum – What Is Effective Communication?

„..the whole package of what we say, the

tone we use, the...unconscious use of our

body language.“ (Saskia)

„Effective transmission of meaning ...is hard

to measure. Style is more important than

substance.“ (Sebastian)

„Everyone communicates differently and

sees the world in a different way.“ (Lana)

New media „require essential new

communication skills“ (Anna)

Agenda | Forum | Models | Discussion | Commitment

„I know for sure that I communicate

effectively when I see the results or

outcomes.“ (Michael)

„It is important to propose new approaches

and suggest alternatives.“ (Emil)

„The standard face [people] wear in daily life

is a key issue to pay attention to.“

(Elena)

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Forum – What Should I Do?

Get attention, interest, desire and

admiration!“ (Robert)

„I try to be...rather warm and close than cold

and distant.“ (Patrick)

Be aware of your standard face. An open,

receptive face will help you develop

empathy with your peers. (Elena)

Ask a lot of questions! QUESTIONS! (Anna)

„It is all about observing the reaction of

one's colleague!“ (Michael)

Be aware of your (conflicting?) goals and

communicate accordingly. (Janni)

Don't be afraid to use the phone. (Saskia)

„Just talk sincere and politely to your peers.“

(Claudia)

Agenda | Forum | Models | Discussion | Commitment

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Model: Parent-Adult-Child

Parent

Adult

Child

Adult

Child

Parent

SympatheticPraisingCriticalFrom above

Eye-levelAppropriately tenseUses „I“, not „you“Clear, determined

RebelliousSulkyPlacatingAsking for praise

Person A Person BModified from Berne, 1964.

Agenda | Forum | Models | Discussion | Commitment

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Model: Drama Triangle

Modified from Berne, 1964.

Agenda | Forum | Models | Discussion | Commitment

DRAMATRIANGLE

Persecutor: It's all your fault!

Rescuer: Letme help you!

Victim: I'm such a poor boy|girl!

Unnecessarily strict Accuses Critisizes aggressively Anger easily triggered Critical parent School bully Looking for victim

Helplessness Suppressed anger Looking for rescuer Unable to enjoy Feels s|he can't, absolutely not.

Not listening to intuition Guilt feelings when not rescuing Keeps victims dependent Expects rescue to fail Weak parent Feels s|he must, absolutely.

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Forum Feedback & Discussion

Let's move over to the (now fixed) Opinionator to get a view of what the class thinks of some of the forum statements & then discuss...

?

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Commitment - Changes

Change your communication | pattern in only one way during this coming week.

Report on the forum (week 3) about that change and what you noticed if anything cp. with your expectations.

Let us know if you noticed any examples of „parent“, „child“ or „drama triangle“ behavior in your organisation.

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