presentation group 5
TRANSCRIPT
Ready to rock IT
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Content
• Summary• Our understanding of requirements• Solutions• Risks, Cost & ROI• Timeline• Our team• Success story
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Executive SummaryThe following section provides a summary of our understanding of your objectives, requirements and scope.
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Bradford’s Company Overview
Basic Information
• Longstandind employees
• 70 years, family business
• Turnover: 30.000.000
20 110 1
76%Female
24%Male
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Our understanding of your requirements is based upon the request for proposal document and from the extensive experience we have gained from delivering the first phase of a previous project.
Our understanding of your requirments
Context• The client is a small retailing chain with 20 stores located in York. • The workforce consists of female, longstanding employees• There is no IT department,but there are electronic tills
Your objectives• We understand that your vision for the organisation is to adopt new technologies and
improve your customer loyalty• To introduce an-on line shopping platform.• Develop a long term plan to maintain customer relationships
Our support• Over a period of two weeks we will get a deeper understanding of your organization.• Interview the stakeholders• Launch a comprehensive IT strategy
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SWOT Analysis
Strength Weakness
Opportunities Threats
inte
rna
lE
xte
rnal
• Strong and loyal customer base
• Good reputation
• Loyal employees
• Local major suppliers
• Low level technology
• No professional IT staff
• No customer database
• Outdated supply chain
management
• Offer is dated
• Adopting new technology to
increase efficiency
• Building on-line shopping
• Offering in-store promotion to
attract customer
• Strong competitiveness in retail
market
• On – line shopping quickly
development
• Substitution
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SOLUTIONSTechnology, people and processes
Warehouse
EposE-shop
Retail System
System overview
Suppliers
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The basic aspects
Intergration
Customer Loyalty System
E-commerce
Electronic Point of Sale
Inventory ControlAnd Management
• Easy interface• Access levels• Training provided
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Electronic Point of SaleEasy, Useful, Fast
Access levelsDiscount Tracking
Integration with other system
sPractice m
odeTransaction Support
Transaction SupportSpecial offers, loyalty card discounts
Automate the process
Practice modeFor training purposes
Integration with other systemsCustomer Loyalty and Inventory Control
integration
Discount Tracking and in-store promotions
Access levelsKeep information on the register up-to-
date
Define excessive discounts and control profits
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E-commerceCreate an easy to use website for online shopping
SyncCatalogue m
anagement
Customer service
Order managem
entCheckout, Paym
ent and Delivery
Checkout, Payment and DeliveryConnected with Retail System and
warehouse
Order ManagementView, edit and fulfil orders
Customer serviceOrder history and customer accounts
Catalogue managementConnected to Inventory & Control system
Linked to Inventory Control and Management System
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Customer loyalty systemAttract and attain
Integration
Promotions
Report customer activity
Customer accounts
Loyalty cards
Loyalty cardsLeverage loyal customer base.
Customer accountsKnow customer preferences and history of
purchases
Report customer activityMonitor changes in customer behavior
Manage discounts & in-store promotions
Integrate with EPoS and Online-shop
Online customer interface
Access to customer accounts from
EPoS interface
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Leverage your loyal customer base
Customer Loyalty Program
Loyalty and gift cards
Special discounts
Point-based loyalty scheme
Purchase suggestions
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Respond to ever-changing environment
Inventory Control & Management
Ineffective inventory control could lead to:
• Too many of some products
• Out-of-stock of other products
• Uncertainty about quantity and customer dissatisfaction
Track, manage& Monitor
Automate replenishment
Support multiple suppliers
Integrate inEPoS
Modify &Edit
• Syncronized every
hour
• Easy interface
• Track all movements
• Best supplier per
location
• Access levels
• Add new items
• Multi-subsidiary
purchase orders
• Volume discounts
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Mobile Version
In Bradford’s we have maintained a top quality service for our customers for over 70 years
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Webpage Mockup
Search through the database for products and offers
Easy NavigationOrders will be delivered to customers with a small extra charge or Click & Collect
Home DeliveryThe customer will have the chance to see what he/she will he buys
Pictured Catalogue
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We will help you to cope with the change
Change in working processes
• Stakeholder Analysis• Creating Expectations: Senior
Management Support• Mechanism for Feedback
Technology adoption
• Creating Incentive Scheme• Define New Roles
Training and Support
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Use of technology could be easy
Training and Support of Employees
01 02 03 04
Briefing Instructions Questions Support
19Risk Management
Risk Tactics
Employ resistance
Training
System failure Fast fix service
Capital liquidity Installment
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Cost Analysis
82087$ 50000$ 30%132087$
InvestementsFor the implementation , the hardware and software.
Consulting Engagement costThe cost for our consulting services
Total Cost The total cost for this project
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ROI & Payback period
-33.25%
-33.25ROI 1 Year
1.5
1.5 yearsPayback Period
33.25%
33.25ROI 2 Year
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Using Gantt chart
Timeline
23Salome Parulava
Project Manager
• Managing and leading the project team
• Overall responsibility for project delivery
• Ensure the quality of the project
• Delivery the strategy documents
• Provide Information System subject matter expertise
Ye Meng
Relationship and Quality Partner
• Ensure the project aligns to the sider strategy
• Provide objectivity and fresh ideas.
• Keep in touch with clients and set good relationship with client
• Provide advices based on her experience and project analysis
Panos Markidis
Technical Architects
• Provide deep technical expertise and advice
• Responsible for designing solution workflows
• Provide expert advice on business and technical topics
Feiyang Pan
Business Process Analyst
• Responsible for understanding and developing the client’s information system process
• Work with technical SMEs to deal with day to day project activities
Team Structure
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Our Team
Salome Parulava
Senior Manager
Salome Parulava is a senior manager in our Information System practice in
Coventry and has 4 years of IT project and programme
management experience, the majority of which has been spent
involved in Epos system management, design,
implementation and support. She has led a number of Information System management projects.
Ye Meng
Partner
Ye Meng is a partner in our Information system services. She has
many years of IS consultancy experience helping organizations
plan, design and implement IS solutions across many sectors. She
ensures that both our delivered work and relationship activities
performed across the organisation are coordinated and high quality.
Feiyang Pan
IT Consultant
Feiyang Pan is a IT consultant in our team. Feiyang has three years of information technology advisory
experience. He is a certified Information System security
professional. Prior to joining our company feiyang gained extensive
experience in IT support role.
Panos Markidis
Senior Technical Consultant
Panos Markidis is a senior technical consultant at ITsite Consulting’s
Information System service department. Panos joined ITsite Consluting in 2011. He has three years of experience in delivering Information system management
projects. He has excellent analytical abilities proven by a number of
publications in his Master areas.
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We are proud of what our customers say about our work
Our experience
ITside Consultancy experts helped us understand what the business needs and supported
Barnitts through the entire process of change with careful
attention to specifics of our company.
”
“
Paul Thomson, General Manager – Barnitts (York, since 1896 )
Barnitts is a family business
local retail store in York, UK
It operates since 1896 and has over 160 stock
line
We helped Barnitts to introduce EPoS in July
2013
Return on investment = 8.3% (July, 2014)
