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E-BUSINESS AND E-COMMERCE  IT Enabled Services CHAPTER 4 Irfan Inamdar

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E-BUSINESS AND E-COMMERCE 

IT Enabled Services

CHAPTER 4 

Irfan Inamdar

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E-Commerce & E-Business

E-commerce describes the process of buying, selling,

transferring, or exchanging products, services, and/or

information via computer networks, including the Internet.

E-business refers to a broader definition of e-commerce, not

 just the buying and selling of goods and services, but also

servicing customers, collaborating with business partners,conducting e-learning, and processing electronic transactions.

Irfan Inamdar

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E-Business – Transaction Medium

Most e-commerce is done over the Internet. But EC can also be

conducted on private networks, such as value-added networks(VANs, networks that add communication services to existing

common carriers), on local area networks (LANs) or wide area

networks (WANs)

Irfan Inamdar

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E-Business – Transaction Types

E-business transactions can be done between various parties.

• Business-to-business (B2B)

• Business-to-consumers (B2C)

• Consumers-to-businesses (C2B)

• Consumer-to-consumer (C2C)

• Intra-business (intra-organizational) commerce

• Government-to-citizens (G2C)• Mobile commerce (m-commerce)

Irfan Inamdar

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Business-To-Consumer  – B2C 

Electronic retailing (e-tailing) is the direct sale of products

through electronic storefronts or electronic malls, usually

designed around an electronic catalogue format and/or

auctions.  Electronic mall, also known as a cybermall or e-mall, is a

collection of individual shops under one Internet address.

Irfan Inamdar

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Service Industries  – B2C 

Electronic banking 

International and Multiple-Currency Banking 

Online Securities Trading 

Online Job Market

Travel Services 

Real Estate

Delivery of services (buying an airline ticket or stocks) can be done 100

percent electronically, with considerable cost reduction potential. Therefore,online services is growing very rapidly.

Electronic banking

International and Multiple-Currency Banking 

Online Securities Trading 

Online Job Market

Travel Services

Real Estate

Irfan Inamdar

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E-Business/Commerce

Issue:  Traditional E-Business

Sales

“counter” 

Each

person canhandle only

hundred of

people per

day

Website can

processmillions of

orders per day

Irfan Inamdar

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E-Business/Commerce

Issue:  Traditional E-Business

Fund

transfer

Can take up

to 7business

days

Instant

Irfan Inamdar

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E-Business/Commerce

Issue:  Traditional E-Business

Delivery Pickup in

person,Mail, truck

delivery.

Can be via

traditionalmeans, or

instantly via

email or

download (?)

Irfan Inamdar

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E-Business/Commerce

Issue:  Traditional E-Business

Cost If you hire

people tosell, at least

Rs.12K/mth/

person

Can be as low

as Rs5000/yr to just few

hundred

thousand per

year

Irfan Inamdar

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E-Learning

Definition :

E-learning is commonly referred to the intentional

use of networked information and communications technology

in teaching and learning.

Irfan Inamdar

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E-learning in India 

Gaining prominence slowly, but indeed steadily.

Half the population of India today is below 25 years of age

Economy

Professionals: joined quite early but still would like

to continue their education that may help them move up their

career ladder quickly and safely.

Irfan Inamdar

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E-Learning modalities 

Individualized self-paced  Individualized self-paced 

e-learning offline   e-learning online  

Group-based  Group-based 

e-learning synchronously   e-learning asynchronously  

Irfan Inamdar

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Points to remember

1.E-learning can manifest itself in four different ways:

a.Individualized self-paced e-learning online,

b.Individualized self-paced e-learning offline,

c.Group-based e-learning synchronously andd.Group-based e-learning asynchronously.

2.E-learning may also comprise combinations of the

foregoing types of activities.

3. E-learning is growing in popularity in all areas and

levels of education and training.

4. The critical attributes of e-learning include flexibility

of time, place and pace of study.

5. E-learning affords opportunities to design learning

environments that are authentic, situated in the

learning context, and also problem-based in order to

provide students with “learning by doing” experiences. 

Irfan Inamdar