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E-BUSINESS AND E-COMMERCE
IT Enabled Services
CHAPTER 4
Irfan Inamdar
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E-Commerce & E-Business
E-commerce describes the process of buying, selling,
transferring, or exchanging products, services, and/or
information via computer networks, including the Internet.
E-business refers to a broader definition of e-commerce, not
just the buying and selling of goods and services, but also
servicing customers, collaborating with business partners,conducting e-learning, and processing electronic transactions.
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E-Business – Transaction Medium
Most e-commerce is done over the Internet. But EC can also be
conducted on private networks, such as value-added networks(VANs, networks that add communication services to existing
common carriers), on local area networks (LANs) or wide area
networks (WANs)
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E-Business – Transaction Types
E-business transactions can be done between various parties.
• Business-to-business (B2B)
• Business-to-consumers (B2C)
• Consumers-to-businesses (C2B)
• Consumer-to-consumer (C2C)
• Intra-business (intra-organizational) commerce
• Government-to-citizens (G2C)• Mobile commerce (m-commerce)
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Business-To-Consumer – B2C
Electronic retailing (e-tailing) is the direct sale of products
through electronic storefronts or electronic malls, usually
designed around an electronic catalogue format and/or
auctions. Electronic mall, also known as a cybermall or e-mall, is a
collection of individual shops under one Internet address.
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Service Industries – B2C
Electronic banking
International and Multiple-Currency Banking
Online Securities Trading
Online Job Market
Travel Services
Real Estate
Delivery of services (buying an airline ticket or stocks) can be done 100
percent electronically, with considerable cost reduction potential. Therefore,online services is growing very rapidly.
Electronic banking
International and Multiple-Currency Banking
Online Securities Trading
Online Job Market
Travel Services
Real Estate
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E-Business/Commerce
Issue: Traditional E-Business
Sales
“counter”
Each
person canhandle only
hundred of
people per
day
Website can
processmillions of
orders per day
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E-Business/Commerce
Issue: Traditional E-Business
Fund
transfer
Can take up
to 7business
days
Instant
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E-Business/Commerce
Issue: Traditional E-Business
Delivery Pickup in
person,Mail, truck
delivery.
Can be via
traditionalmeans, or
instantly via
email or
download (?)
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E-Business/Commerce
Issue: Traditional E-Business
Cost If you hire
people tosell, at least
Rs.12K/mth/
person
Can be as low
as Rs5000/yr to just few
hundred
thousand per
year
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E-Learning
Definition :
E-learning is commonly referred to the intentional
use of networked information and communications technology
in teaching and learning.
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E-learning in India
Gaining prominence slowly, but indeed steadily.
Half the population of India today is below 25 years of age
Economy
Professionals: joined quite early but still would like
to continue their education that may help them move up their
career ladder quickly and safely.
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E-Learning modalities
Individualized self-paced Individualized self-paced
e-learning offline e-learning online
Group-based Group-based
e-learning synchronously e-learning asynchronously
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Points to remember
1.E-learning can manifest itself in four different ways:
a.Individualized self-paced e-learning online,
b.Individualized self-paced e-learning offline,
c.Group-based e-learning synchronously andd.Group-based e-learning asynchronously.
2.E-learning may also comprise combinations of the
foregoing types of activities.
3. E-learning is growing in popularity in all areas and
levels of education and training.
4. The critical attributes of e-learning include flexibility
of time, place and pace of study.
5. E-learning affords opportunities to design learning
environments that are authentic, situated in the
learning context, and also problem-based in order to
provide students with “learning by doing” experiences.
Irfan Inamdar