presentation of the results
DESCRIPTION
Presentation of the results of the Students Satisfaction studyTRANSCRIPT
Current
Satisfaction
from NOVA’s
First Cycle
Students 1st Cycle Student Experience Survey
2010/2011
Purposes
1. To know the current satisfaction from
NOVA’s first cycle students.
2. To identify the factors that determine
student satisfaction in NOVA.
The present report focus exclusively on the
first purpose.
Methodology
Students enrolled, in 2010/2011, in a 1st cycle (including the first 3 years of integrated masters)
Six AU: FCT, FCSH, Nova SBE, FCM, ISEGI
Survey designed for the study
Online https://questionarios.unl.pt/
Pilot survey applied on May 2011
Final survey applied between 1st June and 15th July 2011
Sample obtained by census
Sample 2784 questionnaires returned
After database treatment (incoherence, extreme cases): 1832
Academic Unit
Target population Sample % AU target
population N % n %
FCT 4765 44,58 867 47,33 18,20
FCSH 2920 27,32 484 26,42 16,58
Nova SBE 1410 13,19 218 11,90 15,46
FCM 831 7,78 115 6,28 13,84
FD 463 4,33 86 4,69 18,57
ISEGI 299 2,80 62 3,38 20,74
Total 10688 100 1832 100 17,14
Source: The data related to the target population were given by the Planning Office (16 August 2011).
Sample representation
Results Aggregated results, per AU and per programme year
Averages
Semantic scale from 1 to 8, being 4,5 the benchmark point
Global Satisfaction
Loyalty
Satisfaction with
Teaching
Facilities and equipment
Services and Websites
AU outside connection
Personal experience and development
Global Satisfaction
Global Satisfaction
Loyalty
Loyalty
Teaching
Teaching
Facilities and Equipment
Facilities and Equipment
Services and Websites
Services and Websites
AU outside connection
AU outside connection
Personal Experience and Development
Personal Experience and Development
Conclusion
Students are satisfied
Students are loyal
Satisfaction diminishes as years go by
Conclusion
Teaching
Students satisfied
Teaching quality
Offer of optional modules
Students’ progress feedback given by
teachers
Conclusion
Facilities and Equipment
AU surroundings
AU location
Toilets
Study facilities
Conclusion
Services and Websites
AU website
Academic Services
AU outside connection Image and reputation of the institutions
Extracurricular activities
Conclusion
Personal experience and
development
Feeling of belonging
Written communication skill improvement
Conclusion
Action Plan for 2011/12 (approved by the Council of Deans)
Repeat the Student Experience Survey,
applying it to the 1st and 2nd cycles
During May
By census
Analyze the collected data annually and by
cohorts
For more information, report and/or charts supporting tables
access, contact
Teaching Quality Office
Reitoria da Universidade Nova de Lisboa
Campus de Campolide
1099-085 Lisboa
Email: [email protected]