PRESENTATION ON BSNLPRESENTATION ON BSNL

HISTORY OF BSNLHISTORY OF BSNL• BSNL formed in october 2000 is world ‘s BSNL formed in october 2000 is world ‘s

largest seventh largest telecom company.largest seventh largest telecom company.

• With in a span of five year it has become With in a span of five year it has become one of largest public sector in INDIA.one of largest public sector in INDIA.

• Earlier it was part of P&D,but in 1975 the Earlier it was part of P&D,but in 1975 the DOT was separated.DOT was separated.

VISION OF BSNLVISION OF BSNL• To became the largest telecom To became the largest telecom

services provider in indiaservices provider in india

MISSIONMISSION• To provide world class state of art To provide world class state of art

technology telecom services to its technology telecom services to its customer on demand at competitive customer on demand at competitive prices.prices.

• To contribute to growth of the To contribute to growth of the country’s economy.country’s economy.

Contributes towardsContributes towards• National plan target of 5oo million subscriber National plan target of 5oo million subscriber

base for the country by December 2010.base for the country by December 2010.

• Broadband customer base of 20 million in Broadband customer base of 20 million in India by2010 as per Broadband Policy 2004.India by2010 as per Broadband Policy 2004.

• Providing telephone connection in villages as per Government Policy.

SERVICESSERVICES• TELEPHONETELEPHONE• LEASED LINELEASED LINE• VASVAS• ISDNISDN• BROADBANDBROADBAND• FTTH etc.FTTH etc.

PERSONNEL OF BSNLPERSONNEL OF BSNL

GENERAL MANAGER

INDIA TELECOM SERVICES

DEPUTY MANAGER

MBA + Btech.

DIVISION ENGINEER

BY PROMOTION

SUB-DIVISIONAL ENGINEER

BY PROMOTION

JUNIOR TELECOM OFFICER

Btech.

TELECOM TECHNICAL ASSISTANCE

DIPLOMA (POLYTECH)

TELECOM OFFICE ASSISTANCE

HSC

STUDY OF PERFORMANCE STUDY OF PERFORMANCE APPRAISEL APPRAISEL Performance appraisl is the process of Performance appraisl is the process of

assessing the performance & assessing the performance & progress of an employee against the progress of an employee against the well defined standards.it is concered well defined standards.it is concered with measuring quantitative and with measuring quantitative and qualitative the performance of qualitative the performance of employee.employee.

Appraisal for Executives and Appraisal for Executives and Non-Executives.Non-Executives.• Executives - Annual Performance Executives - Annual Performance

Appraisal Report (APAR)Appraisal Report (APAR)• Non- Executives - Annual Non- Executives - Annual

Confidential Report (ACR)Confidential Report (ACR)

Raters in P.ACADRE REPORTING

AUTHORITY REVIEWING AUTHORITY

GM CGM HR

DGM GM CGM

AGM DGM GMSDE AGM DGMJTO SDE AGMTTA.RM JTO SDE

PROCESS OF PERFORMANCE

INITIATION BY HR DEPARTMENT

SELF APPRAISAL

APPRAISAL BY REPORTING AUTHORITY

APPRAISAL BY REVIWEING UTHORITY

DISCLOSURE TO EMPLOYEES

REPRESENTATION

FIANL CUSTODY

S.NO APAR GRADE

RATE SCORE

1 8-10 o.s 9

2 6-8 v.g 7

3 4-6 g 5

4 Below 4

0

NUMERICAL GRADING

LIMITATIONS Problem in collection of detailed

information as the company personnel does not have a clear idea of its own techniques.

Company is not willing to disclose all the information regarding their programs.

SUGGESTIONS In order to make hr dept. more effective bsnl

must use some advance technologies,still now work is done in bsnl in traditional way.

They should hire some young age person for improving the efficiency ,,,,,,most of the employee in bsnl is age of 35 to 50

4.Working time should be maintain,proper investigation should be there if any of the employee does not follow the provission

WORK EXPRIENCE My work experience at bsnl was

good,I got practical knowledge of hr dept in bsnl.

Got knowledge about process of p.a

CONCLUSION BSNL enjoys the confidence of its

customers since it provides quality services at competitive price.

It is the first company to provides its services to remote areas of the country.

It still leads in terms of landline. Overstaffing in bsnl has been a major

problem decreasing its efficiency

THANKS

BY.RUBINA LALOTRA