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THE FUTURE OF WORK

Is your business maximising the cost savings of a Remote Workforce?

What is getting in the way of the "Future Of Work"?

How do we prepare? ?

OLD STEREOTYPES

NEW ROLE MODELS

Text

Chief Digital Nomad

THE FUTURE OF WORK!!!

33.7 million Americans telework.

42% of US organizations say they offer “telework”.

The U.S. Chamber of Commerce estimates that by 2012, the population of teleworkers (full and part time) will grow to up to 100 million.

Telecommuting is emerging as a standard business strategy for a large number of organizations.

ARE WE LAGGING?

Teleworkers - 14% of private-sector employees telecommuting, compared to 17% of Federal employees.

76% of private-sector employers now providing technical support for remote workers.

WHAT IS DRIVING THIS CHANGE

Technology - cloud computing, mobile tech, collaborative technologies

Broadband, WiFi hot spots

Social expectations

Environmental concerns

Work/life balance

Economic pressures

BUSINESS EVOLUTION

19th Century 20th Century 21st Century

Job Job & Career Providing Service

Doing what you’re told Following a job description

Adding value to the process

Obedient servant Loyal employee Free Agent

One job for life 2-3 employers over lifetime Multiple clients

No job security or benefits

Benefits from caring employer Self-service benefits

BENEFITS FOR BUSINESS

Productivity

Staff Performance

Accomodation Savings

Environmental

PRODUCTIVITY

Teleworkers do more—and better—work, in general:

87% Managers report productivity increases of 5-25%

25 hours spent working at home is the equivalent of 40 office hours

Average teleworker works 11 per cent more hours than an office counterpart.

Improved customer service

Work continuity

STAFF PERFORMANCE

Recruitment and retention: Turnover ⇓ by over 20 per cent.

Loyalty: 67% of commuters said telework would make them more loyal

Absenteeism: absenteeism ⇓ by 63 per cent

Reduced Stress: Increased control of environment reports to lower stress levels.

REDUCED ACCOMODATION COSTS

Pioneers like Sun Microsystems, Cisco Systems, and IBM have been able to reduce their investments in real estate and facilities - driving costs ⇓ by $50 million or more per year (up to 50%).

Operating costs: The costs of heating, air-conditioning, car parks, lighting and more, will drop as more employees start teleworking.

ENVIRONMENTAL/SOCIAL

CO2 saving - less cars on the road, less roads. The telecommute saved 5,400 kilowatt hrs/yr (2.5 days/week)

Less hungry office buildings! - Teleworker, 64 watts/hr vs office 130 watts/hr.

Society benefits - parents home after school, neighborhood watch.

CASE STUDY...BT BENEFITS

70,000 + home & nomadic workers empowered. 6,000 part time workers

Over £220m in property costs saved in 10 years

Absenteeism reduced 3.1% (UK ave. 8.5%)

e-learning saves 40% training costs

Home-workers 7% happier, enhanced skills, less stress

1,800 tonnes less CO2. 1.2m litres less fuel used. Transport cost savings £9.7m pa

BENEFITS FOR INDIVIDUALS

If yes why?

More flexibility 84%

Commuting time 43%

High Gas Prices 67%

Greater Productivity 38%

If no why?

Isolation - would miss interaction 40%

Do not want to work from home 36%

Concern about Impact on career 67%

Reduced Productivity 35%

If you had the option to telework, would you? 57% said yes (2008 CDW Telework report)

WHAT ARE THE ROADBLOCKS?

Lack of Trust/outdated management approaches

Reduced Interaction & collaboration

Lack of Technology/tools

Security

Old thinking!

LACK OF TRUST

Trust - at Uni we are given responsibility & trust - why is work like primary school.

Outcome not time focussed - old model is based on work/time - we need to move to outcome focussed work.

Management challenges are perhaps the biggest obstacle. And yet those the results of pilots do not support these fears.

SOCIAL INTERACTION & COLLABORATION

Isolation - can be overcome with regular meet-ups - social and non social.

Collaboration - offset by new cloud computing; document storage, version control and collaboration.

“Dry efficient” communication - New social tools; social business network portals, IM, web-cams, video conferencing, and VOIP/

TECHNOLOGY /TOOLS

Management tools - According to The Work Design Collaborative Report Feb 2008, “What’s missing are management tools for dealing with an entire team and its performance at the team level.”

Remote access to individual and team files is a major stumbling block.

SECURITY

Security is one of the key roadblocks, this of course can be overcome with correct investments in firewalls etc and security training.

OLD THINKING

Chained to the office desk - Research showed over 75% of the managers and almost half of the individual contributors who responded to the survey still spend the vast majority of their time inside corporate facilities – and most of that in their assigned offices or cubicles. (Work Design Collaborative)

Inflexible ways of doing things - always done it this way.

OTHER POTENTIAL ISSUES

Demise of mentoring/on-the-job training.

Open source software development provides evidence this can be achieved in a collaborative fashion - or “Agile methodologies”.

Glass ceiling? Research shows people see limited career options when they telecommute.

CAN ALL JOBS BE “REMOTE”?

The future “the there’s and there’s not”. Not all Knowledge workers can telework..

The pioneers ...artists, marketing,

New frontiers...Health; mental health screening ? skin cancer screening?

TEACHING ENGLISH TO KOREANS

At TenSleep population 350 people - a man came up with an idea as he saw the broadband being layed across the country. He created Eleutian Technology which hires people in towns across northern Wyoming to teach English to Koreans of all ages using Skype.

The company has close to 300 teachers hooked up to more than 15,000 students in Korea, and CEO Kent Holiday said he's just getting started.

SUMMARY

Telework is being recognised as a key business strategy globally. Will Aust follow?

The best outcomes are achieved when clear business case with policy/tools and communications.

Benefits - Cost savings, Staff performance and productivity measures

How do we overcome the obstacles?