presentation to the portfolio committee on communications department of communications strategic...

PRESENTATION TO THE

PORTFOLIO COMMITTEE ON COMMUNICATIONS

DEPARTMENT OF COMMUNICATIONS

STRATEGIC PLAN (2013 – 2018)

AND

ANNUAL PERFORMANCE PLAN (2013/14)

26-27 March 2013

A global leader in the development and use of Information and Communication Technologies for socio-economic development

2

DoC Vision, Mission & Mandate DoC Vision, Mission & Mandate


South Africa as a global leader in

the development and use of Information and

Communication Technologies for socio-economic development

To create a vibrant ICT Sector that ensures that all South Africans have access to affordable and accessible ICT services in order

to advance socio-economic development goals, support the African Agenda and contribute to building a better world

Visio

n

Mis

sionBuilding an inclusive information society through

a sustainable world class information and communication technologies environment

Man

date

Strategic Alignment:

• Planning took into consideration, amongst others, the internal and external

environment, ICT Sector analysis, Minister’s Performance Agreements &

related Delivery Agreements, Government Outcomes as well as resource

considerations and risk assessment.

• Specific emphasis was given to priorities stemming from the National

Development plans , and the SIP-15.

• State Owned Companies (SOCs) were involved in the planning from the

inception so as to ensure alignment and integration of priorities.


Planning Process (1)Planning Process (1)

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• Plans aligned to the Framework for Strategic Plans and Annual Performance Plans developed by National Treasury as prescribed for Government Departments

• Planning was facilitated by members of the Technical Assistance Unit of National Treasury so as to ensure technical correctness in terms of:

o Measurability of targets (quantifiable where possible)

o Performance indicators (aligned to objectives)

o Time frames (2013/14 Targets unpacked into measurable quarterly targets)

• 1st and 2nd drafts of the Strategic Plan and APP were submitted to National Treasury and DPME for consideration and feedback.

• The draft Strategic Plan and APP was audited by the AG and feedback was discussed and affected where applicable.

• DoC will submit quarterly performance reports against its APP to the Executive Authority, National Treasury and DPME

• DoC would like to take this opportunity to acknowledge the contribution of the PCC, Minister and Deputy Minister in the development of the Plans. Their advice and strategic direction was very beneficial to the planning process.


Planning Process (2)Planning Process (2)

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At the initial planning phase, the Department undertook an ICT Sector analysis

so as to inform the strategic plan. Such an analysis revealed amongst others the

following key ICT trends in SA:

• Increasing ICT adoption by SMMEs,

• Declining fixed-line subscriptions because of fixed to mobile substitution, particularly in the voice communications segment,

• Increasing investment into virtualisation and cloud computing,

• Growing market for business process outsourcing (BPO) services,

• Increasing telecoms crossovers, notably m-commerce,

• The broadband segment grew fastest in the four years to the end of 2011 and is set to continue in that trajectory over the next five years, albeit it at a lower rate of growth.


ICT Sector Analysis (1)ICT Sector Analysis (1)

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Key ICT trends in SA continued:

• The mobile segment will continue to grow over the next five years, despite a relatively high penetration rate which is estimated at 128,8%,

• The fixed-line sector will continue to underperform because of a combination of underinvestment in fixed network infrastructure and increasing fixed to mobile substitution,

• South African spending on IT services still depends heavily on government programmes and, despite a climate of relative fiscal austerity, the government will remain the largest spender onIT services, followed by financial services and telecoms.



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Key ICT trends in SA continued:

• It is projected that per capita consumer electronics spending will grow at a 11% CAGR to reach US$248 by 2016, from US$174 in 2012. Drivers will include increased broadband and mobile subscriber penetration, faster digital TV migration and falling prices of notebooks and flat screen TV sets as well as government digital divide programmes.

• In South Africa, the relatively low penetration of existing and emerging ICT products and services means there is significant growth potential in the sector. We expect this, along with a favourable macroeconomic outlook and progressive regulatory environment, to attract investments into the ICT sector and drive growth as well as job creation.



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•The market is segmented into 4 sub-sectors: telecommunications, Broadcasting, Postal and e-Commerce.•The ICT market for the period between 2010 and 2012 accounted for an estimated 7% of GDP – (report BMI -2012). •South Africa’s markets are very similar to other concentrated markets such as New Zealand, which has a mobile duopoly, which is dominated by Telmex Sincumbent with greater than 50% market share.•South Africa has two fixed operators and four Mobile Operators. The South African market for mobile value added services (VAS) continues to grow. •Other services continue to grow in popularity including mobile TV, mobile banking and location based services.

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Market Analysis (1)Market Analysis (1)

• It was estimated that South Africa had just over 7 million internet users at the end of 2011.

• This is equivalent to more than 14% of the population, which means that, during the year, the internet users base expanded by around 17%.

• Forecast 2012/13, South Africa will have more than 8.25 million regular internet users, equivalent to over 16% of the population

• In 2013, we will licence spectrum for broadband in 2.6 Ghz and 700 to 800 Mhz of Radio Frequency Spectrum to bolster access to broadband and to facilitate competition through new licensees into the market. This will generate more investment in the sector

• SABC revenue started to grow between 2009/10 and 2010/11, due to an increase in advertising revenues which increased by 19% year-on-year.

• In 2009 Top TV became the first subscription competitor to DSTV but has only managed to secure a miniscule share of the market.

• By 2010 2,639,341 subscribers were on Digital Satellite TV (DSTV), 95% of this number subscribe to the premium service, with only 123,686 subscribers remaining on the analogue service.

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• IT is the growing subsectors of the ICT Market in South Africa, supported by the e-commerce legislation, the ECT Act 2005. Online services are also growing with the licensing of domain names by ZA Domain Name Authority providing easy access to online registration.

• The South African IT market revenue grew 2.5% from R60.36 billion in 2008 to reach R61.85 billion in 2009, (BMI-TechKnowledge ). The company expects the IT market to grow by 2.5% to R63.41 billion in 2010, and at a compound annual growth rate (CAGR) of 6.3% to reach R83.97 billion in 2014.

• The Postal Market, offers huge opportunities in business and banking services. The plans to establish a Postbank as the bank of choice for the unbanked will get these majority of people on the banking network by 2014.

• The South African Post Office Group posted strong financial results for the financial year ending March 2011, achieving a 3% increase in revenue to 5,8 billion.

• SAPO turn-over for 2012 accounts to R6 billion with courier service at R1.8 billion.

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Through extensive engagement and to ensure strategic alignment, the following have been identified as DoC priorities:

Top 5 Strategic Priorities

1.Broadband

2.Broadcasting Digital Migration

3.E-Skills

4.Postbank

5.ICT Policy Review

Other Key Priorities

6. Public and Community Broadcasting

7.ICT Research

8.Radio Frequency Spectrum

9.Cyber Security

The above priorities will be further elaborated on in subsequent slides.


PrioritisationPrioritisation

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Stemming from the analysis as mentioned in the previous slides, with specific reference to the NDP, the following have been identified as the 5 high impact priorities of the DoC. This streamlining will ensure a focused approach given the Departments limited resources.


Top 5 Strategic Priorities (1)Top 5 Strategic Priorities (1)

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A detailed analysis has been conducted in terms of the current challenges/gaps within these strategic priorities so as to ensure that the Department addresses such areas through the implementation of specific interventions

Broadband•Based on the 2012 Broadband study commissioned by DoC - there is clearly lack of adequate broadband infrastructure, low broadband penetration per user, high cost of broadband access and limited competition. •Broadband policy focus aims to achieve 100% Broadband access and population coverage by 2020 as adopted by the NDP•Existing broadband backbone and access infrastructure focuses on the metropolitan areas, and the cost is unaffordable to the vast majority of the people.

In order to address market failures an the current status of Broadband in South Africa, the DoC will focus on finalising the Broadband Policy and Strategy to facilitate the deployment of Broadband backbone and access infrastructure especially in rural and underserved areas, with specific focus on public facilities.

A global leader in the development and use of Inf:ormation and Communication Technologies for socio-economic development


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Broadcasting Digital Migration (BDM)•Spectrum availability constraints the growth of the Broadcasting Sector.•The current analogue technology means that there is limited space for growth in the Broadcasting Sector. •This resulted in a decision by the ITU to migrate from analogue to digital broadcasting so as to achieve digital inclusion through a multiplicity of channels.

The Department does acknowledge current challenges affecting specific facets of the BDM value chain which it is addressing. However, over the short to medium term, priority will be given to, amongst others, expanding national DTT and satellite coverage, allocations of subsidised STBs, STB installer training as well as provision of technical user-support.



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ICT Policy Review

Why:Accelerate ICT market convergence particularly in the infrastructure and ICT services to develop laws that take into account latest technology developments, Digital BroadcastingModernising ICT Infrastructure and encourage foreign and local investment in the country.Increasing accessibility to ICT services particularly in all rural and semi rural areas;Employment creation, and ICT Skills production for the knowledge economyResearch and Development, and manufacturing of electronicsEnsure affordability, increase uptake and usage of ICT services.To address market structure challenges including competition, redress – Black Economic Empowerment, Universal access(100%) to broadband services by 2020 thereby meeting the NDP targets on social inclusion.Addressing the regulatory imbalance where it has been observed, i.e. Funding and capacity in regulation making.

Over the short to medium term, the Department will finalise the ICT Policy review report which will feed into the development of the draft Green Paper. The Green Paper will be followed by a White Paper on National Integrated ICT Policy which will inform the drafting of the National ICT Bill.

Postbank

The Postbank plays a crucial role in providing financial services to targeted segments of our population, particularly rural and under-serviced communities. The Department in the short to medium term will prioritise the implementation of the Postbank Act with specific focus on, amongst others, incorporating the Postbank Company into a separate legal entity and processing the application for a banking license.



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ICT Policy Review continued

Over the short to medium term, the Department will finalise the ICT Policy review report which will feed into the development of the draft Green Paper. The Green Paper will be followed by a White Paper on National Integrated ICT Policy which will inform the drafting of the National ICT Bill.



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Postbank

Why•Bringing banking services to the unbanked section of the population•Create a bank that makes it possible for the lower income segment of population to access affordable banking services.•Through modern banking facilities that are accessible throughout the country, the Postbank will encourage the culture of saving amongst citizens.•Ensuring lending to rural and lower income markets •Building a bank of first choice, by rendering transactional services and lending facilities through, amongst others the use of existing infrastructure of the SA Post Office

The Postbank plays a crucial role in providing financial services to targeted segments of our population, particularly rural and under-serviced communities. The Department in the short to medium term will prioritise the implementation of the Postbank Act with specific focus on, amongst others, incorporating the Postbank Company into a separate legal entity and processing the application for a banking license.



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E-Skills

South Africa has dropped from 47th to 72nd in the global e-readiness index in the last five years (2007 to 2012) simply because it does not have a coordinated approach to addressing the reality of the rapidly escalating impact of mobile ICT on every facet of South Africa’s current and future socio-economic position. Upgrading the overall skills at all layers of society and increasing efforts to build affordable infrastructure for all would allow the country to increase its ICT readiness and uptake and, in turn, spread its impacts across society (WEF, 2012). No government can sustain socio-economic equity, prosperity and social participation without a proactive approach to skilling itself (Government, Business, Education, Civil Society and organised labour) to being responsively engaged in an ICT enabled environment.

In order to address the current e-Skills gaps in the country, in the short term, the Department will prioritise the establishment of a Single Integrated Entity for e-Skills through the collaboration of the e-Skills Institute, NEMISA and ISSA. Over the short to medium term, this newly established Single Integrated Entity for e-Skills will focus on development of the National e-Skills Development Plan and will implement a range of e-Skills initiatives aimed at increasing the e-Skills capacity across Government, business, educations, civil society and organised labour.



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Public and Community Broadcasting

In terms of Public Broadcasting, over the short to medium term, the Department will focus on completing the Public Broadcasting Policy review towards the development of a Position Paper which will inform the Public Broadcasting (SABC) Bill and Act.

With regards to Community Broadcasting, the Department intends in the short term to finalise the Community Broadcasting Support Strategy and commence with immediate implementation after approval.

ICT Research

Programme 3 of the Department, Policy Research and Capacity Building, will have a specific research focus which will entail the development and implementation of a focused Research Programme aimed at supporting priority policies. Attention will be given to WSIS thematic areas aligned to Government priorities, publishing of revised e-Barometer indicators as well as ITU-D guidelines on Green ICT’s.


Other Key Priorities (1)Other Key Priorities (1)

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Radio Frequency Spectrum

The Department’s immediate focus will largely be on reviewing the current Radio Frequency Plan, in consultation with ICASA, taking into account the decisions of WRC-12 and the outcomes of the recent spectrum audit. Specific emphasis will be given to the spectrum requirements for security services.

Focus will also be given to issuing Policy Directions on the exploitation of the Digital Dividend to support ICT infrastructure and services.

Cybersecurity

Following the approval of the Cybersecurity Policy Framework, immediate focus will be on the establishment of the Cybersecurity Hub in support of a secure broadband infrastructure. The Department will also work towards the development of a Virtual Cybersecurity Hub.


Other Key Priorities (2)Other Key Priorities (2)

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Strategic Risks (1)Strategic Risks (1)

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The Department has identified several cross-cutting operational risks for which it has also identified relevant mitigating strategies. However the table below provides a summary of only the Strategic Project Specific Risks and the identified mitigating measures:

Project/programme specific risksProject/ Programme RISK MITIGATION STRATEGYDigital migration

Delay in meeting national and international timelines on Broadcasting Digital Migration

Prioritise the filling of DTT Project Management Office positions.

Review and update the National integrated Broadcasting Digital Migration Plan.


Strategic Risks (2)Strategic Risks (2)

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Project/programme specific risksProject/ Programme RISK MITIGATION STRATEGYIntegrated ICT Policy Review

Possibility of delays in finalising the ICT Policy-Review within committed timelines.

Prioritize the allocation or recruitment of officials on the ICT Policy Review project

Broadband Inability to achieve 100% Broadband penetration by 2020.

Fast track the process to review the National Broadband Policy.

Develop an Integrated National Broadband implementation plan.

Source additional funding to strengthen implementation oversight and resourcing of additional skilled resources for the broadband project office.

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Overview of the Plan (1)Overview of the Plan (1)

The 2012-2017 Strategic Plan & APP comprises of 5 Strategic Goals supported by 12 Strategic Objectives and 34 Targets for 2012/13.

The 2013-2018 Strategic Plan & APP comprises of 5 Strategic Goals supported by 11 Strategic Objectives and 28 Targets for 2013/14 spread across its 5 Programmes.

The reduction in targets were largely due to consolidation and streamlining of targets through focus planning as well as reviewing of targets through re-prioritisation.

The Annual Performance Plan further unpacks Year 1 (2013/14) into quarterly targets which can be found in the detailed plan.


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Overview of the Plan (2)Overview of the Plan (2)

New Budget Programme Structure

Through engagements with National Treasury, the Department has a new Budget Programme Structure which has also informed the development of the Annual Performance Plan.

The new Budget Programme Structure dictates that the Department will be made up of the following 5 Programmes:

• Programme 1: Administration• Programme 2: International Affairs• Programme 3: Policy, Research and Capacity Development• Programme 4: Broadcasting and Communications Regulation and Support• Programme 5: ICT Infrastructure Support

Further details on these Programmes and related Sub-programmes are provided in the Annual Performance Plan.


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STRATEGIC GOALS, OBJECTIVES AND

2013/14 TARGETS

STRATEGIC GOALS, OBJECTIVES AND

2013/14 TARGETS


STRATEGIC OBJECTIVE:

1.1Inclusive economic

growth through the development

and implementation of ICT policies

and legislations

STRATEGIC GOAL 1Enable the maximisation of investment in the ICT sector and create new

competitive business opportunities for the growth of the ICT industry for socio-economic development

26A global leader in the development and use of Information and Communication Technologies for socio-economic development

DoC 2013/14 TARGETS

ICT Policy Review Report developed and Green Paper on National Integrated ICT Policy publishedPostbank Bill promulgated and Postbank CorporatisedSAPO SOC Ltd Amendment Bill submitted to Cabinet and tabled in ParliamentElectronic Communications Amendment Bill tabled in ParliamentICASA Amendment Bill tabled in ParliamentPublic Broadcasting Policy Review completed and Position paper developed and consultedCommunity Broadcasting Support Strategy approved and implementation commencede-Strategy Framework , including vision 2020, developed in line with ECT and NDP


2.1

Increased Broadband

coverage and affordable access to

government services for all households by

2020

STRATEGIC GOAL 2Ensure that ICT infrastructure is accessible, robust, reliable, affordable and secure

to meet the needs of the country and its people


DoC 2013/14 TARGETS

Broadband policy, Broadband strategy and Broadband implementation plan approvedRelevant broadband initiatives of identified stakeholders facilitated, coordinated and monitoredCybersecurity Hub established in support of a secure broadband infrastructure, as per NCPF


2.2

Efficient management and usage of the National

Radio Frequency Spectrum




DoC 2013/14 TARGETS

Updating of current Radio Frequency Plan facilitated taking into account the decisions of WRC-12 and the outcomes of the spectrum auditPolicy Direction issued on exploitation of Digital Dividend to support ICT infrastructure and services


2.3

Migration from analogue to

digital television by 2016 to

ensure national digital coverage




DoC 2013/14 TARGETS

Public Awareness programmes implemented to reach 75% population88% national DTT coverage achieved1.5-million subsidized STBs allocated to subsidy scheme recipients (funding available for only 300 000 STBs)Free State and Limpopo analogue transmitter networks switched –off through a phased approachInstaller training provided to installers in identified Provinces in line with phased switch-off approachNational Call centre established and operationalised to provide technical user support


3.1

e-Skills capacity in

South Africa for

employability in the knowledge

economy

STRATEGIC GOAL 3Accelerate the socio-economic development of South Africans and facilitate the

building of an inclusive Information Society through partnerships with business, civil society and 3 spheres of Government


DoC 2013/14 TARGETS

e-Skills development plan for a single institution fore-Skills developed


3.2

Growth and development of SMME’s to improve their sustainability through the use of ICTs

STRATEGIC GOAL 3Accelerate the socio-economic development of South Africans and facilitate the building of an inclusive Information Society through partnerships with business,

civil society and 3 spheres of Government


DoC 2013/14 TARGETS

Implementation of ICT SMME Programmes facilitated focusing on e-Commerce, export readiness and the BDM value chain


3.3

ICT research and development

to improve evidence based policy making for economic growth

and global competitiveness

STRATEGIC GOAL 3Accelerate the socio-economic development of South Africans and facilitate the

building of an inclusive information Society through partnerships with business and civil society and 3 spheres of Government


DoC 2013/14 TARGETS

Research Programme developed and implemented focused on supporting priority policies


4.1

Efficient and effective

oversight to SOCs and

ICASA

STRATEGIC GOAL 4Improve Departmental performance and enhance the role of ICT SOEs as the

delivery arms of Government


DoC 2013/14 TARGETS

Submissions of entities facilitated, reviews and assessments of all mandatory legislative reports and plans undertaken and recommendations to the Executive Authority made within 30 days of receipt


4.2

Enhanced departmental performance

through improved

institutional processes

and mechanisms

STRATEGIC GOAL 4Improve Departmental performance and enhance the role of ICT SOEs as the

delivery arms of Government


DoC 2013/14 TARGETS

Organizational change and transformation interventions implemented and monitored to promote organisational excellence


5.1

South Africa’s active participation

in bilateral and other African International

Forums to advance the SA ICT Agenda

STRATEGIC GOAL 5Contribute to the global ICT Agenda prioritising South Africa’s development


DoC 2013/14 TARGETS

Africa ICT Infrastructure Programmes developed, facilitated and implemented within relevant ForumsRSA ICT position further advanced through increasing SA’s influence in ICT Multilateral Forums, facilitating strategic multilateral partnerships, contributing to international agreements and coordinating the implementation of decisions of major summits Relations with South-South countries further strengthened to promote the national ICT Agenda


5.2

Explore and exploit trade

and investment

opportunities for the ICT sector in

South Africa

STRATEGIC GOAL 5

Contribute to the global ICT Agenda prioritising Africa’s development


DoC 2012/13 TARGETS

Trade and investment opportunities identified and exploited for the ICT sector and additional programmes developed and implemented.

Core Competencies:• Comprehensive Skills Audit has been concluded.• Through the Skills Audit, skills gaps have been identified and action

plans will be implemented from April 2013 to address gaps such as spectrum engineers, broadband, cybersecurity specialists broadcasting, postal, finance and ICT Research specialists.

HR initiatives:Implementing the HR Plan and Strategy which focuses on the following amongst others:

• Offering of Bursaries to DoC employees• Implementing policy guidelines on recruitment such as scarce skills

dispensation • Implementing a Works Place Skills Plan flowing from the Skills Audit• Implementing retention strategies• Implementing succession planning strategies (career-pathing, multi-

skilling, mentoring, internal promotions)


Human ResourcesHuman Resources

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Monitoring Industry Performance for Policy Impact DOC regularly conduct studies to determine access to services and to

determine policy or failure. The law also provides for ICASA to make policy recommendations to the Minister.

Other tools used by the Department are the following: - Monthly and Quarterly market reports (Internal) - Broadband Study – 2012 - Telecommunications Benchmark study - 2008 - e-Readiness Report – (eBarometer Report) - 2011 - National Growth Path Employment reports (Internal) - Financial Model for Public Service Broadcasting – Nov 2011 - Sustainability Model for Community Television - Jan 2012 - Impact study for the Community Radio Support Programme - 2011

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Monitoring and Evaluation (1)Monitoring and Evaluation (1)


Monitoring and Evaluation (2)Monitoring and Evaluation (2)

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Internal Monitoring and Evaluation

• The Department has places further emphasis on its performance monitoring process through the development of Operational Plans which further unpacks the quarterly targets into action steps and deliverables within the quarter. This ensures a pro-active approach to the monitoring and evaluation process thus ensuring adherence to set targets and immediate mitigation of challenges affecting performance.

• The Organisational Performance Assessment Board is fully functional

• Over and above the Executive Authority, Quarterly Performance reports are developed submitted to National Treasury and the DPME.

• Evidence related to reported achievements are collated on a quarterly basis and made available o the AG as and when required.

• The Department, in the 2013/134FY, is implementing an electronic organisational performance management system. Reports and dashboards generated from this system can also be made available to the PCC, if required.

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FINANCIAL INFORMATIONFINANCIAL INFORMATION



PROGRAMME 2009/10 % Spent

2010/11 % Spent

2011/12 % Spent

Administration 163 200 99.0% 145 615 95.5% 156 192 92.9%

ICT International Affairs and Trade

44 600 90.5% 35 223 78.9% 41 612 99.5%

ICT Policy Development 70 112 75.4% 89 712 81.4% 81 124 92.1%

ICT Enterprise Development

1 923 635 94.2% 1 083 604 67.0% 1 403 801 100%

ICT Infrastructure Development

74 787 82.9% 44 843 24.9% 67 884 26.2%

Presidential National Commission

25 578 81.7% 27 480 80.7% 41 341 99.3%

Total 2 301 912 93.2% 1 426 477 66.7% 1 791 954 89.5%

Expenditure Patterns (1)Expenditure Patterns (1)


PROGRAMME 2009/10 % Spent

2010/11 % Spent

2011/12 % Spent

Current Payments 432 108 94.1% 321 752 64.1% 379 712 64.5%

Transfers and Subsidies 1 859 612 93.0% 1 102 325 67.5% 1 410 121 100%

Payments of Capital Assets

10 192 80.3% 2 400 58.3% 2 598 61%

Total 2 301 912 93.2% 1 426 477 66.7% 1 791 954 89.5%

Expenditure Patterns (2)Expenditure Patterns (2)


PROGRAMME 2013/14 2014/15 2015/16

Administration 216 066 208 299 217 087

International Affairs 33 271 36 817 39 046

Policy, Research and Capacity Development

84 398 98 029 101 603

Broadcasting and Communications Regulations and Support

1 129 298 1 129 746 1 176 509

ICT Infrastructure Support 580 884 125 536 582 295

Total 2 043 917 1 598 427 1 592 540

Funding over the 2013 MTEF (1)



Entity/ProjectAmount

requestedFunds

allocated

Shortfall

ICASA 406 111 132 000 274 111

SABC 7 326 318 138 000 7 188 318

Sentech 308 000 0 308 000

USAASA/USAF 2 695 382 0 2 695 382

SAPOSAPO 5 068 0015 068 001 00 5 068 0015 068 001

NEMISANEMISA 55 65255 652 00 55 65255 652

E-SkillsE-Skills 884 136884 136 00 884 136884 136

ICT Rural ConnectivityICT Rural Connectivity 3 020 0003 020 000 00 3 020 0003 020 000

Community Broadcasting Support Community Broadcasting Support ProgrammeProgramme

131 000131 000 00 131 000131 000



THANK YOU


SUPPORTING INFORMATION


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Continued…

presentation to the portfolio committee on communications department of communications strategic...

Documents

strategic plans

national development

strategic alignment

fixedline sector

strategic direction

increasing ict adoption

draft strategic plan

communication technologies