Marshfield Clinic Health System

Dealing with Change in HealthcarePresented by John Kruse, Staff Educator

Corporate Education

2

Objectives

• Understand your change tolerance

• Discuss the impact of change on performance and motivation

• Discuss the Kubler-Ross Change Model to successfully approach change

• Discuss ways to positively cope with change

Change Tolerance

Activity

Why Do We Fear Change?

Change is a loss

The Change Curve

Shock and Denial

“I can’t believe it”, “This can’t be happening”, “Not again!”

Anger/Frustration

“Why me?”, “It’s not fair”, “I won’t do it”

Bargaining

“Maybe we could do this instead?”, “Just give it a few more months?”

Depression

“Why bother trying?”, “I’m never going to figure this out”, “It’s never going to work”

Acceptance

“It’s going to be okay”, I can’t fight it, so I might as well learn it”

Don’t Forget About….

Accept Change Is The New Normal

Look Towards the Future (Hope)

Mind Your Language

Treat Yourself Well

Celebrate Small Wins

Positive Intent

When You Feel Stuck

What Have We Learned?

• Change is a process, not an event

• Accept change is the new normal

• Look towards the future (don’t dwell on the past)

• Mind your language

• Treat yourself well

• Celebrate small wins

• Have positive intent

• Look at the big picture