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Page 1: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and
Page 2: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Presenters �  Charles Nicholas, Supervisor- Registrar Services, Colorado

Technical University �  Heather Sharbaugh, Director of Academic Records,

Corporate Regulatory Operations

Page 3: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Objectives �  Getting to know Career Education Corporation (CEC) and

Colorado Technical University (CTU) �  Needs for E-transcripts and Parchment services �  Enterprise and campus specific service roll out; benefits,

efficiencies and improvements �  Send statistics 2013 and 2014 �  Parchment Receive Premium

Page 4: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

About Career Education Corporation Career Education Corporation (NASDAQ: CECO) operates colleges, universities and schools that provide education in various career-oriented disciplines through

online, on-ground, and hybrid learning programs. Our accredited institutions across the United States offer doctoral, master’s, bachelor’s, and associate degrees,

as well as diploma and certificate programs.

�  More than 7,000 employees

�  41,400 students (as of Dec. 31, 2014)

�  More than 50 campuses nationwide

�  Founded in 1994

�  Based in Schaumburg, Illinois

We strive to close the gap between learners and employers.

Page 5: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Our Academic footprint

Ongoing operations. Excludes campuses in “teach out.”

University

Culinary Arts

Career Colleges

Page 6: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Colorado Technical University �  Over 20,000 students on both physical and online campuses �  Award-Winning Virtual Campus, intellipath™ learning model,

M.U.S.E, and CTU Mobile �  Over 16,000 Transcript Requests in 2014 �  Centralized Registrar Staff

Page 7: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Why We Needed E-transcripts �  Began researching and reviewing e-transcript vendors in

2008

�  Contracted with Docufide in May 2009

�  Piloted services in August 2009

�  All schools (US based) active with electronic transcripts by end of 2010 and have since renewed a second 3 year term contract.

Page 8: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Project

�  One major interface to process transcript requests

�  Creating efficiencies in the registrars office

�  WebService built for ease of the requestor and quicker processing

�  Meeting the needs and demands of our ‘instant’ and ‘right now’ student

�  Standardizing transcript requests and issuance across all of our schools and brands.

Page 9: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Project

�  Phased implementation � Pilot campuses � Brand roll in

�  Marketing roll out- � Email blasts � Student portal notifications � On campus flyers

Page 10: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

University Level Overview �  Pre-Parchment – 100% On-Site/Paper Fulfillment

�  Current – Over 80% Requests Made Electronically �  Over 50% Of These Are Fulfilled Electronically

�  Web-Service / Automation

�  Student Impacts �  Faster turnarounds �  Less student complaints

�  Staff Impacts �  Improved employee experience �  Reduced “busy work”, employees are working smarter

Page 11: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

University Level- Centralized Services �  Centralized Staff Processing Requests for 6 Physical

Campuses + Online �  Streamlined Process �  Live Transcript Request Walk-Through �  Interaction with CampusVue

Page 12: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

University Level - Reporting �  Live Reporting

�  Current Requests �  Next Grading Period Requests �  Holds

�  Historical Reporting �  By Student Name �  By Date Range �  By Receiver �  Exportable for further analysis

Page 13: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Sending Statistics �  2013 �  2014

0

2000

4000

6000

8000

10000

12000

14000

16000

18000

AIU CTU LCB Career Closed

2013

2014

Page 14: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Receive in 2014 and 2015 �  Amended current contract to add Receive Premium service

in June 2014. �  Rolled out schedule:

� Colorado Technical University: October 2014 � American InterContinental University: Nov 2014 � Career Colleges: March 2015

�  Weekly touch base calls with schools, project manager and account executive

Page 15: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

University Receive �  Administrator Initiated Requests �  Transcript Direct �  Batch Requests �  Student Benefits �  Staff Benefits

Page 16: Presenters - Parchment€¦ · M.U.S.E, and CTU Mobile! Over 16,000 Transcript Requests in 2014 ! Centralized Registrar Staff . Why We Needed E-transcripts ! Began researching and

Questions??

Contact us-

�  Charles Nicholas- [email protected]

�  Heather Sharbaugh- [email protected]