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February 2018

Longmont United Hospital Volunteer Newsletter

2018 LUHV Board of Directors

Executive Board

President ......................................... David Keagle

President Elect ............................. Trudy O’Cleary Recording Secretary ....... Sherri Stephens-Carter Treasurer ............................... Jane Griffin-Dacey Past President .................. Jose Rodriguez-Lopez

Board Members

Leslie Boynton, Pat Dudley, Janet Markey, Ethel Mitchiner, Laurie Moy and Betty Trueblood-Smith

President’s Message

David Keagle, Volunteer Board President I am excited as we venture into the new year-2018. As your new president, I’d like to introduce myself to you. I know many of you but with over 500 volunteers, there are many I do not know.

I began my volunteering services when I returned from active military duty by becoming a Longmont Police Reserve. I was with the Police Department for 24 years. Upon retiring from the Reserves, I decided to volunteer at Longmont United Hospital working in the Emergency Department. I’ve been a board member going on four years now and look forward to representing you as the President of the organization.

I’m sure that we all share a common trait…we love volunteering and supporting our Longmont community, working with the patients and the staff of the hospital.

So with great enthusiasm I look forward to working with you this year as we continue to provide our services at Longmont United.

Laura Laura’s Note Laura F. Kinder, CVA Director, Volunteer and Spiritual Care Services Amazing things happened at LUH during 2017 because of volunteers in service and through the fundraising efforts of the Volunteer Board of Directors. These numbers only hint at the profound impact volunteers have had on patients, visitors, staff and our community at large.

2017 Volunteer Accomplishments and Statistics

561 volunteers in 51 different services contributed 43,873 hours.

84% of the hours were given by adults; 9% by juniors; 5% by community members, and 2% by therapy dogs.

This is equivalent to 21 full time paid positions; and worth $1,059,094 as valued by the Independent Sector (1 hour of volunteer time = $24.14). Your hours complement staff and help maintain excellent patient satisfaction.

We had 236 volunteers join us this year.

We said good-bye to 194 for a variety of reasons, with moving and change in availability the most common reasons; we closed two service areas: TCU and The Homestead.

Our youngest volunteers are 14, our oldest volunteers are 96, and our average age is 56.

We span six generations; all adults were born in the 20th century; all juniors in the 21st.

We are 23% male; 77% female.

The Gift Shop’s profit was $52,241.04 making it the largest volunteer-driven fundraiser for the hospital.

Volunteers raised and donated to the 2017 Wish List $26,759.49. This includes $11,404.60 for the purchase of Preemie Annie who belongs to the SimFamily (Mom, Dad, Baby and Preemie). These simulation models have been used extensively in the LUH Innovation Learning Center.

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February 2018

Volunteers provided five $750 scholarships to junior volunteers entering into college and one $1,000 Pat Harbour Memorial Scholarship to a junior volunteer going into the healthcare field.

Volunteers raised and donated approximately $5,000 to support other projects throughout the hospital such as $1,170.63 for the LAUNCH (LUH Adventure University for New Careers in Healthcare) Program, and for the Garden of Peace, Clothing Bank, Art Carts and Baby Layettes.

Hand Arts volunteers provided these items as gifts to our patients:

1,235 Baby Hats 456 Eye Glass Cases 68 other baby items 51 Walker Bags

284 Cancer Care items 27 Lap Quilts 12 Memory Bears 134 Pillow Cases

Key Messages at Key Times

Joe Tasse, Interim CEO

Over the last 60 days since arriving, I have encountered over 700 committed associates, over 500 passionate volunteers and more than 300 excellent physicians and providers working every day to provide caring and compassionate care to the people of this community. I am experiencing the legacy of Longmont United Hospital and I am impressed.

Our associates, volunteers and medical staff are our best eyes and ears in the community and our best representatives to the community. I ask that each one of you be diligent about speaking positively about the hospital and its services and correcting information that is not accurate. We encourage you to reach out to your direct supervisor or anyone on the Senior Leadership Team, if you hear things that are concerning or don’t seem right. Don’t let a rumor fester. When in doubt, ask. For those who want to know where we're headed, you can tell them our strategy is to strengthen our core services, attract the best quality physicians to join our top notch medical staff and deliver high quality, compassionate care at a reasonable cost. Tell ‘em, “We’re on a mission!”

CR5 Erie High School Choir

Volunteer Recognition

Luncheon Highlights

What better way to start off our 60th Anniversary Year than a luncheon that featured the beautiful singing of CR5 Erie High School choir. They were so excited to sing for us that they inquired about coming to sing in the lobby for our patients and visitors.

We honored those present by service areas and years of service and shouted out to two volunteers: Mango for being our Planetree therapy dog of the year and to Joyce Johnson for reaching 4,000 hours of service. Joyce will be receiving the Presidential Lifetime Service Achievement Award – the highest award given to volunteers. She joins a robust group of LUH volunteers who have achieved this honor.

The list of 2017 Accomplishments are listed on page 1 and continue above on this page. As volunteers, you have a lot to be proud of. We can’t wait to see what you will achieve in the coming year and the next 60 years of service!

Special gratitude goes to associates who staffed the Welcome Desk so that volunteers could attend the luncheon: Judy Balman, Tammie Guthrie, Desiree Rangel, Jose Sidas, and Travis Silvas.

There were 32 LUH staff members who received the 2018 Diamond Champion Award. They are listed on page 6.

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February 2018

TOP TEN ACHIEVEMENT LIST 2017 FOR LUH 1. Joint Commission Accreditation: A full

hospital, 3-year accreditation by the national accrediting body.

2. Planetree Gold Designated® Hospital for Person-Centered: Designated for excellence in person-centered care; one of the few hospitals world-wide to receive this designation three times.

3. Robotic Surgery Center of Excellence Designation: Designated by the Surgical Research Corporation which develops and administers best-in-class accreditation programs for surgeons, hospitals and outpatient facilities throughout the world.

4. 4 STAR Hospital Designation by CMS: The Center for Medicare and Medicaid Services (CMS) rated LUH as four stars out of five and placing it in the top one-third of hospitals in the U.S., based on 64 metrics for quality, safety, the patient care experience and efficiency.

5. Leapfrog Safety Grade of “B”: This is an upgrade from a previous score of “C”. Founded in 2000 by large employers and other purchasers, The Leapfrog Group is a national nonprofit organization driving a movement for giant leaps forward in the quality and safety of American health care; hospitals are rated with a score of A, B, C, or F (with A being the best) as a quick way for consumers to choose the safest hospitals.

6. Appointment of Dr. Gerlinde Tynan as Longmont United’s Interim Chief Medical Officer and Craig Luzinski as Chief Nursing Officer and Chief Operating Officer: Dr. Tynan will help focus on quality of patient care and serve in a partner interface role with the medical staff, working with Dr. Talusani and all LUH physicians and providers to advance the quality of care for LUH. Craig Luzinski has just completed four months at LUH and will continue to work on improving quality, productivity and patient experiences for both inpatient and outpatient care.

7. $10 Million in Capital Investment Approved: Centura Health along with the LUH Board of Trustees has approved a major investment in LUH for needed clinical equipment for patient care, demonstrating the importance of our hospital as a major site for the health system.

8. Two New Physician Groups Aligned With LUH: Boulder Medical Center & Colorado Heart and Vascular: Two major Colorado physician groups have begun providing services at LUH and plan to have a long-term relationship, providing excellent clinical care for the patients and families served by LUH in the community. Boulder Medical Center now provides OB/GYN care and delivery coverage. Colorado Heart and Vascular has begun providing inpatient and outpatient cardiology care.

9. Implementation of Pediatric Hospitalist Program through Centura Health’s care alliance with Children’s Hospital Colorado: With the implementation of the pediatric hospitalist program, LUH is currently the only hospital in Boulder County with an inpatient pediatric unit. This partnership ensures the best care for patients from birth to 18.

10. Full Year of Integration with Centura Health: Helping realize the vison of strengthening LUH for the long run ahead, 2017 was a year of learning how to be successful as part of the largest health system in Colorado. It is about being here, remaining committed to the community and serving the people in it, and LUH achieved this in 2017.

PLANETREE

GOLD SEAL

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February 2018

Fundraising Pat Dudley, Chair

Past Sales January 12th - Majestic Scrubs was at our hospital. As always we had a fun day visiting with everyone. Staff was happy with the scrubs and shoes available. They were especially happy that Majestic Scrubs will be back in July. Staff awarded us with $354.02 worth of sales. We really appreciate their continued support. Future Sales

Friday, March 16 - Collective Goods. They will have a variety of gifts and books - just in time for Easter shopping. This vendor offers items for all ages - DIY Science with Smithsonian Maker Lab, the Curious George Classic Collection Box Set, a Flying Crystal Ball, and a Shiatsu Low Back and Neck Massager. Come see what they have to offer. They are one of our more successful vendors.

Friday, April 13th - Annual Lovingly Used Seeking New Homes sale. We will have a great variety of used jewelry and hand bags and wallets. If you have some carefully used jewelry or handbags and wallets, men's or ladies', please bring it to the Volunteer Office anytime.

We are adding something new this year. Well, not exactly "new". We are going to add carefully worn scrubs to our sale. If you (or anyone you know) have some scrubs you no longer need that are in very good shape and do not have a

name or logo on them, would you please share them with us? They are sized, clean and ironed. Just bring them to the Volunteer Office as soon as possible. We are collecting items Now! Your support is very much needed and appreciated. If you would like to help setting it up or the day of the sale, please let me know at patdudley40@gmail.com I would love to talk to you. This is a painless way to accumulate more volunteer hours towards your next Hours Pin because it is so fun and easy.

A Gift of Love Judy Cabrera, Chaplain

February is the month for Valentine’s Day. The name conjures up such words as “romance”, “flowers”, “hearts”, “chocolate”, and especially, “LOVE”. Generally, people who have a significant other in their lives, love this day, and those who don’t, prefer to ignore it. The challenge for us it to “LOVE” in whatever circumstance we are in. Our work, and how we relate to our patients at LUH, IS a “gift of love”. Our work often involves heroic stories of healing, as well as stories of pain, while bearing another’s sadness and sorrow. We are called to participate in difficult circumstances, such as end-of-life experiences. This can be physically, emotionally and spiritually draining for our patients, as well as for us, as care providers. While we cannot avoid this, we can be encouraged, as it can also compel us to love. A. Powell Davies gave profound advice on loving with open hearts: “When sorrow comes, let us accept it simply, as a part of life. Let the heart be open to pain; let it be stretched by it. All the evidence we have says that this is the better way. An open heart never grows bitter. Or if it does, it cannot remain so. In the desolate hour, there is an outcry; a clenching of the hands upon emptiness, a burning pain of bereavement; a weary ache of loss. But anguish, like ecstasy, is not forever. There comes a gentleness, a returning quietness, a restoring stillness. This, too, is a door to life. Here, also, is a deepening of meaning --and it can lead to dedication; a going forward to the triumph of the soul, the conquering of the wilderness. And in the process will come a deepening inward knowledge that in the final reckoning, all is well.” May we have the courage to serve with an open heart. Happy Valentine’s Day!

SALES

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February 2018

Upcoming 2018 Classes at LUH

For registration of all classes below, use this link: http://tinyurl.com/LUH-FullCalendar Type Bleed or Heartsaver or Spanish in the Search Criteria box. Volunteers: For Heartsaver and Spanish classes, mark that you are an employee. When asked for employee number, type volun to assure you aren’t charged for the class.

When finished be sure to click on the gray [Click here to Check Out] box to finalize the registration.

Stop the Bleeding, Save a Life Registration: one person per family Cost: $25.00 per family, (includes a tourniquet kit) February 24, 9:00 – 10:30 am March 22, 6:00 – 7:30 pm April 26, 6:00 – 7:30 pm May 19, 9:00 – 10:30 am June 21, 6:00 – 7:30 pm

Spanish 1 for the Healthcare Provider

Registration: each individual Cost: Free for LUH Employee, Volunteer, Ancillary (Valet, Security, Sodexo) $37.50 for Centura Heath Associates $75.00 for family members and community Wednesdays from 3:30 – 4:30 pm February 14, 21, 28 and March 7, 14, 21

Heartsaver CPR/AED (2-year Certification)

Registration: each individual Cost: Free for LUH Employee, Volunteer, Ancillary (Valet, Security, Sodexo) $37.50 for Centura Heath Associates $75.00 for family members and community March 12, 6:00 – 10:00 pm May 24, 6:00 – 10:00 pm

Heartsaver First Aid (2-year Certification)

Registration: each individual Cost: Free for LUH Employee, Volunteer, Ancillary (Valet, Security, Sodexo) $37.50 for Centura Heath Associates $75.00 for family members and community February 17, 8:00 am to 12:00 pm April 21, 8:00 am to 12:00 pm June 23, 8:00 am to 12:00 pm

Contact the Resource Center at 303-485-4184 if you need assistance with registration.

Calendar of Events 2018

Feb 10 ..... Teddy Bear Clinic Mar 16 ..... Collective Goods Sale Apr 13 ..... Lovingly Used Seeking New Homes

Saturday, February 10, 2018 1:00 - 4:00pm

Main Gallery

First visits to a hospital and medical procedures can

be frightening for a child. At LUH our annual Teddy

Bear Clinic is a great way for that first experience to

feel safe, reassuring, and even helpful to someone in

need.

The Clinic allows children to see first hand how a

hospital can treat their “ill or injured” stuffed animals

– Teddy Bears. Once a child is faced with an actual

medical situation they will have a non-threatening

memory of how a Teddy Bear patient is treated and

cared for. They will also get some hands on health

information like doing yoga, eating healthy, good

dental and hand hygiene with hospital staff and

volunteers.

As volunteers, we can enjoy a rewarding experience

as well. We need volunteers to help guide tours, be

the welcoming committee, and help with different

health booths healing Teddy Bears. We also include

some of our caring clowns, TAILS teams, musicians

in the main lobby, sewers (to patch up injured Teddy

Bears) and anyone who has an interest in pediatrics.

To volunteer, contact the Volunteer Office at

303-651-5205 or email Stacey Jackson at

staceyjackson@centura.org.

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February 2018

Volunteer Voice Newsletter

Editor…… ... Ann Weber Publisher…..Gloria Armstrong To place an article in the Volunteer Voice, contact the Volunteer Office at 303-651-5205, or email to luhvolunteeroffice@centura.org or Ann Weber at annweber4@comcast.net

Special Thoughts ~

Betty Trueblood-Smith, Corresponding Secretary

Sympathy Card to::

~ The Family of Ed Lipien, for the loss of Ed, an LUH Volunteer

To have a Sympathy, Thinking of You, Get Well or 50th/60th Anniversary card sent from the Volunteers, please send requests to Betty Trueblood-Smith at joenbetty@msn.com. Reminder: Due to HIPAA Privacy Rule we cannot

publish Get Well or Thinking of You card NAMES!

February Birthdays!

Mark Grant 2

Eleanor Hamre 2

Marcia Hibberd 2

Judi Rudd 2

Dorothy Deterding 4

Rita Gee 4

Evangeline D'Epagnier 4

Stanley Davies 5

Robin Strelow 5

Nadine Heidt 6

Catherine Patience 6

Michael Roy 6

Kay Henrych 8

Karen James 8

Mary Boe 10

Richard Connolly 10

Briana Mancha 10

David Keagle 12

Diane Arnett 13

Hannah Fleming 13

Lynnette Ball 15

Yifan Liu 15

Harriet Golter 16

Pam Schaal 18

Meriem Krarti 19

Vaughn Brents 20

Sharon Harvell 22

Mike Thomas 22

Susan Bogatin 23

Ann Parsons 25

Barbara Zucker 25

Cheryle Kapsak 26

Monica Chapman 27

Donald Peter 27

Brooke Terpening 27

Nancy Groom 28

Isabel Pineda 28

Peggy Arnold

Katherine Atherton-Wood

Judy Balman

Becky Belmont

Sherri Bennett

Kelly Beveridge

Kristin Braatelien

Lori Brunet

Tamie Bustamante

Dawn Carlisle

Monica DeSantiago

John Doramos

Kim Fuhrman

Linda Gish

Renita Henson

Tara Horne

Alissa Kegler

Pamela Malkey

Jackie Nagell

Rose Nieto

Olivia Orozco

Mary Pancheri

Jennifer Pomranka

Shiva Rai

Pauline Rigby

Tracy Schneider

Kathy Steele

Mary Timms

KJ Troy

Lorraine Ward

Betsy Winn

Katie Zaruba

2018 Diamond Champions

These are the LUH staff members who have

been especially supportive of volunteers and

the volunteer program.

We Thank You!!