Contact:

Katrina Pruitt-Andrews

VP Marketing, Cloud5 Communications

katrina.andrews@cloud5.com | 312.985.0653

FOR IMMEDIATE RELEASE

Cloud5 Introduces the Hospitality Dashboard Experience (HDX) at HITEC 2018

Booth #2519

Innovative “Dashboard of Dashboards” Concept Leverages Automation and Self-

Healing Network Technology to Proactively Manage the Guest Experience

CHICAGO (June 14, 2018)— In the hospitality industry, current business dashboards

provide little holistic value to decision makers and measure availability and performance

from a limited, static perspective. Today, Cloud5 introduces a new concept that will

provide the industry with access to real-time predictive insights by expanding the

traditional dashboard to include all networked systems that affect the guest experience.

Members of its now-forming HDX Advisory Board will have exclusive access to the

first-in-market strategy as well as the opportunity to participate in the evolution of the

HDX solution.

A groundbreaking smart dashboard concept, the Hospitality Dashboard Experience

(HDX), is built on Cloud5’s open and unified voice and data platform and will merge

standard network metrics with data analytics to streamline staff workflows and optimize

the guest experience.

By leveraging vast sources of device-based data, including inputs across the Internet of

Things (IoT), the Cloud5 HDX will monitor and analyze performance, take proactive

corrective actions based on network events and present opportunities to enhance guest

service and operational efficiency.

“Since 2006, our mission has been to partner with hotels in order to help them reduce

costs, streamline operations and increase revenue through innovative cloud-based

solutions and services. But at the end of the day, it all comes back to enhancing the guest

experience,” explained Mark Holzberg, EVP and chief commercial officer, Cloud5

Communications. “Cloud5’s HDX will expand the traditional business dashboard to

include all systems that affect the guest experience. In doing so, we will provide our

partners with the ability to gain access to a guest-centric view of their systems, rather

than a purely engineering view, and better enable them to increase guest satisfaction.”

PRESS RELEASE cloud5.com

INTRODUCING THE HOSPTIALITYDASHBOARD EXPERIENCEAn Innovative Concept that Leverages Automation and Self-Healing Network Technology to Proactively Manage the Guest Experience

• Paradigm shift to guest-centric networks through the marriage of artificial intelligence and automation.

• Predictive, self-healing networks that pre-emptively identify and resolve issues without human intervention.

• Proactive, prescriptive work flows that automate corrective actions to keep guests happy and avoid negative reviews.

Our experience and knowledge is changing the way the industry thinks about hotel communi-cations and networks, and how they deliver the guest experience.

Experience the evolution.

H o s p i t a l i t y ’s F i r s t I n t e l l i g e n c e - D r i v e n , G u e s t - C e n t r i c N e t w o r k S o l u t i o n

info@cloud5.com | cloud5.com

• IOT Devices

• Energy Controls

• TV/Music/Casting

• Text/Email Messaging

• Voice-Activated Engagement

• WiFi

• Phones

• Room Locks

• Lighting Control

TRUSTED BY THOUSANDS OF HOTELS

Our suite of holistic solutions work together to deliver simply better connections between hotel guests and staff.

• Guest-Staff-Event HSIA

• Hosted and On-Premises PBX

• Automated Guest Engagement

• Network Managed Services & Support

• LAN/WAN Management

• PBX System Support

• SIP Trunking

• CRO Sales Optimization

PLANNING FOR WHAT’S NEXT

Cloud5 is helping thousands of hotels to keep up with the rapid pace of change in guest communications. Our goal is to deliv-er outstanding experiences by connecting people – guests and staff – through superior communications products and services.

We simplify hotel networks, surprise and de-light your guests, and save you money along the way.

We’ve expanded our expert support and account management teams, invested over a million dollars in network infrastructure, and put even more focus on anticipating what’s next in hotel guest engagement.

Hospitality’s #1Communications Technology

& Services Platform

www.cloud5.com | info@cloud5.com

+1 312 850 3399 | +1 877 241 2516 © 2018 Cloud5 Communications.

END-TO-END HSIA SOLUTIONS TELEPHONY SOLUTIONS

SUPPORT & ANALYTICS

• Guest Internet - Industry-leading guest WiFi networks customized to meet increasing guest requirements across multiple devices.

• Back Office Internet - Stay connected with staff throughout the hotel property.

• Event Services - Generate incremental revenue and deliver top WiFi services for special events and conferences with customized SSIDs, splash pages, and event coordinator monitoring and control.

• Hosted PBX - Robust features and flexibility of cloud-based voice that always have the latest features and grow with you.

• On-Premise PBX - High performance premise-based voice through a partnership with industry leader Mitel.

• Unbreakable Voice - Never drop a call with the optimizing performance of SD-WAN plus seamless failover.

• SIP Trunking - Cut monthly costs by up to 60% by moving voice traffic from traditional telecom carriers to the Internet.

• Hosted Services - Enhance voice services with Auto-Attendant, VoiceMail and Call Accounting functionality and provide a migration path to a fully hosted environment.

Cloud5 is a Marriott GPNS Full Certified Provider.

We provide HSIA and Voice solutions and support to the leading brands, management companies and independent hotels.

• Take Control - Monitor networks and support guests with 24/7/365 Help Desk with bilingual support, and redundant data center backup.

CONTACT CENTER

• Higher Conversion - Proven award-winning processes and industry expertise increase conversion rates by 6+ percentage points, delivering higher ADR and loyalty.

• CRO Services - Sales Optimization, Loyalty Desk, Group Sales, OTA Rate Loading, Social Media Management, & more.

• Operator Services - Reduce labor costs and boost guest satisfaction by directing guest requests to 24X7 call center.

NETWORK CONTROL

• User Dashboard & Network Management Monitor and control network performance to understand trends and usage analytics.

• SD-WAN - Increase network agility and decrease costs with bandwidth consolidation and optimization.

INTRODUCING HDX

• Hospitality Dashboard Experience (HDX) Combines automation, BI and self-healing network technology to proactively manage the guest experience.

GUEST ENGAGEMENT

• Voice-Based Engagement - Greet guests, respond to requests with branded devices.

• Text Message Engagement - Automated guest service powered by IBM Watson eliminates poor reviews and grows revenue.

CLOUD5 COMMUNICATIONS CLOUD5.COM | INFO@CLOUD5.COM

Enter Your Title Here

CALL 1. 877.241.2516 Offices in US and Canada

THE FACTS

WE’RE GROWING & CHANGING Serving 4,000+ hotels and over a million users every

day keeps us on our toes. We’re not perfect, but

we’re learning and changing to better serve the needs

of our growing customer base. In the last year, we

invested more than $1 million in technology

development and our data infrastructure, including

two new fully-redundant data centers.

WE’VE GOT A PASSION FOR INNOVATION

We’re on top of what’s hot in technology and

consumer trends to make sure you’re ahead of

the curve. With a fast moving consumer-driven

market, hotels need a partner that is agile and

quick to bring new concepts to market such as

our “just like home” guest auto authentication

and new SD-WAN management technology.

OUR SOLUTIONS GROW WITH YOU Cloud5 uniquely offers a phased approach to adopting

a cloud-based or hosted network architecture. Hotels

can migrate at their own speed -- one or all services –

to take advantage of the flexibility, scalability and cost

efficiency of the cloud.

BEHIND THE CLOUD5 ADVANTAGE

WE PUT CUSTOMERS FIRST – EVERY TIME Our focus is on delivering world-class customer

service to every client and guest. In 2016, we

launched a brand new Customer Success

department, staffed with dedicated Success

Managers, to provide consultative support to hotels

on a proactive basis. We are building our

organization around helping hotels to manage

and grow their networks to address the increasing

needs of the always-on guest.

OUR HISTORY MAKES US STRONGER Cloud5 was formed by bringing two industry leaders

together, Thing 5 and Innflux, to create one single

source for advanced converged networks for

hospitality. Thing5, the innovator of cloud-based

telephony services, and InnFlux, the leader in HSIA

and managed network services, combined deliver

a wholistic solution to serve guests and staff that is

unrivaled in the industry today. The more you get

to know us, the more you’ll like us.

Get the Cloud5 advantage today.

info@cloud5.com

+1 877.241.2516

2

Cloud5.com | HITEC Booth #2519

Key highlights of the HDX Concept:

• Paradigm shift to a guest-centric dashboard – An open platform for data

consolidation and integration across the property, HDX will empower managers, staff,

and front desk employees by providing access to up-to-the-minute snapshots of every

room and a new way to interact with the hotel’s systems in real time, directly

impacting guest satisfaction scores.

• Proactive, prescriptive action – HDX will provide the workflows that enable

hoteliers to proactively resolve issues for guests and provide a corrective action that

pre-empts bad reviews or negative comments on social media reviews. For example,

if the general manager knows a guest’s TV was down for several hours, he/she can

automatically deposit 500 rewards points into their account as an apology for the

inconvenience.

• A “dashboard of dashboards” that connects the dots – HDX will pull together

many of the different components from within a hotel’s network. It essentially brings

all those components together in a holistic view, providing the framework to power

self-healing network structures and business intelligence. Cloud5 will continue to

evolve the system to aggregate disparate hotel systems into one centralized, multi-

level dashboard, addressing a range of user roles and experiences.

• Unique global picture of properties – Management companies and corporate

offices will be able to access a global picture of their properties in order to take action

on important relational or brand group data. This allows them to compare their hotel

properties quickly and easily and allocate resources more efficiently, a core

functionality that is lacking in today’s current hospitality platforms.

“Cloud5 is looking forward to working with our HDX Advisory Board, which is

currently forming and will be comprised of both hoteliers and industry experts, to evolve

and refine the HDX as we advance its development during the year and into the future,”

stated Holzberg. During HITEC 2018 (Booth #2519) in Houston, Cloud5 will be conducting initial meetings with advisory board members. For information on the HDX Advisory Board, email events@cloud5.com. About Cloud5 Communications Cloud5 Communications simplifies complex networking and support for the hotel industry. It offers a comprehensive user-friendly platform that brings together advanced data and voice solutions, including end-to-end High-Speed Internet Access (HSIA), converged networks, hosted and on-premise PBX, WAN/LAN management, network design and skilled 24/7 support, as well as contact center services. Cloud5 serves thousands of hotels for leading brands, independents and management companies, touches millions of guests and staff every day. For more information on Cloud5 Solutions, visit www.cloud5.com, or call 877.241.2516.

###