pressnomics 2015 - managing client expectations

13

MANAGING Client Expectations #Pressnomics #ManagingExpectations Steve Zehngut @zengy

Upload: steve-zehngut

Post on 16-Jul-2015

403 views

Category:

Business

0 download

Report

Download

Embed Size (px):

TRANSCRIPT

Page 1: Pressnomics 2015 - Managing Client Expectations

MANAGING Client Expectations

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 2: Pressnomics 2015 - Managing Client Expectations

RULE #1

The client is always right. (even when they are wrong.)

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 3: Pressnomics 2015 - Managing Client Expectations

RULE #2

Email is the worst form of communication. Second worst: Texting.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 4: Pressnomics 2015 - Managing Client Expectations

RULE #3

Don’t react.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 5: Pressnomics 2015 - Managing Client Expectations

RULE #4

Shut up and listen.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 6: Pressnomics 2015 - Managing Client Expectations

RULE #5

Take ownership.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 7: Pressnomics 2015 - Managing Client Expectations

RULE #6

Don’t assume.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 8: Pressnomics 2015 - Managing Client Expectations

RULE #7

Keep your promises.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 9: Pressnomics 2015 - Managing Client Expectations

RULE #8

Tell your client that you aren’t perfect.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 10: Pressnomics 2015 - Managing Client Expectations

RULE #9

Honesty is the best policy.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 11: Pressnomics 2015 - Managing Client Expectations

RULE #10

You cannot over-communicate.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 12: Pressnomics 2015 - Managing Client Expectations

1 2 3 4 5 6 7 8 9

10

The client is always right. Email is the worst form of communication. Don’t react. Shut up and listen. Take ownership. Don’t assume. Keep your promises. Tell your client that you aren’t perfect. Honesty is the best policy. You cannot over-communicate.

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

Page 13: Pressnomics 2015 - Managing Client Expectations

#Pressnomics #ManagingExpectations

Steve Zehngut @zengy

MANAGING Client Expectations

Next-Generation Wealth Management · 2015-12-18 · Next-Generation Wealth Management – Exceeding expectations through responsive, dynamic client reporting The informed client &

5th Annual Strategic Claims Conference · CLIENT CASE STUDY: The role of claims in meeting pre-placement and post event expectations • What makes great client service and helps

Pressnomics - Lessons in Performance

Client Webinar Series - EduSourced...4. Client management, e.g., professionally managing client expectations to prevent “Scope Creep” 5. Leadership and interpersonal skills, e.g.,

Model Curriculum · 2018-10-23 · identify treatment objectives • Manage client expectations • Explain and communicate clearly recommendations to the client • Maintain client

Employee Retention Incentivize Caregivers to refer a ......4. Little or no training 5. Lack of recognition 6. Lack of expectations with first client 7. Lack of client compatibility

Putting the client first - we will: Identify client expectations and requirements Provide solutions which meet their business needs Apply and

Consulting Contract Must-Haves to Exceed Client Expectations (Slides)

Managing Client Expectations - Karen Stott · the importance of good communication and managing client expectations – and particularly “the gamble of litigation” itself. That

Re-engineering through pre-assembly: client expectations ... · PDF fileRE-ENGINEERING THROUGH PRE-ASSEMBLY - CLIENT EXPECTATIONS AND DRIVERS Alistair G F Gibb PhD, BSc, CEng, MICE,

IS MATTER CENTRICITY ALL WE D REAMEDilta.personifycloud.com/webfiles/productfiles/2171923/ECMPG4.pdf · Client Service Collaboration Client Expectations Risk Management & Security

Level 3 - grenadanta.gd · 3.1 Client expectations for reliability, punctuality and appearance adhered to. 3.2 Possible causes of client/customer dissatisfaction identified, dealt

Session Client Relationship Management. Session Outline Overview Expectations Complexity CRM Influences 4 C’s

Client Management Expectations

SourceHOV Proprietary, Confidential and Copyright 2013 Results That Exceed Expectations SourceHOV Company Overview Client Name – SourceHOV Corporate Capabilities

Managing Client Relationship and Expectations€¦ · Managing Client Relationship and Expectations Norman Levinrad, EA, FSPA, MAAA Summit Benefit & Actuarial ... • The first time

Client reporting for wealth management brands : Exceeding Client Expectations

“Meeting the Expectations of the Client” Transactional Law

Legal Fee Advisors’ Value Proposition: Reducing Outside Legal Bills and Meeting Client Expectations

Client reporting: Exceeding expectations for a brighter future

Setting Expectations at Every Stage of the Client Journeygo.hubdoc.com/hubfs/Checklist/Setting-Client... · 2018-06-22 · and prosperous relationships with your clients. However,

Future Factors How regulation, client expectations and · PDF fileFuture factors How regulation, client expectations and technology are transforming retail banking Contents Executive

Nuans: Research on Client Satisfaction and Client Profiles · 2018. 12. 24. · Nuans clients; and 2) client satisfaction, program expectations, channel and website feature preferences

Expectations of Elderly People on the Nurse-Client ... · Expectations of Elderly People on the ... 5.1 Expectations of elderly people regarding the ... individual needs and culture

Future factors. How regulation, client expectations and technology are transforming retail banking

Helen Souness's PressNomics Presentation 2013

MANAGING CLIENT EXPECTATIONS Family Law … · managing client expectations family law section program ... family law exam committee, texas board of legal ... law bar association

LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

Managing Scope Creep & Client Expectations

“Meeting the Expectations of the Client” Wills and Estate ...media.dsba.org/PreAdmitMaterials/16-Expectations... · Wills and Estate Client Click on any item to view associated

Managing Client Relationship and Expectations Norman Levinrad, EA, FSPA, MAAA Summit Benefit & Actuarial Services, Inc

25 Questions to Ask for Successful Client Onboarding · 2018-10-18 · 25 Questions to Ask for Successful Client Onboarding 2 That’s why it’s critical to understand client expectations

5 Clues That You Might Have a Toxic Client · 5 Clues That You Might Have a Toxic Client ... Today’s Agenda • Three-part discussion 1) Boundaries & expectations 2) Clues & indicators

The Client. ► The Nature of Clients Patron: a client with expectations outside the norm & the funds to achieve them. Master Builder: Hired by Patron

Building Your Fraud Examination Practice€¦ · Managing Client Expectations Managing client engagements starts from the initial phone call through the close of the case. It is often