prezentare - improving your operational efficiency
DESCRIPTION
prezentare 4TRANSCRIPT
Improving Your Operational Efficiency
- By Finding The Right Solution For The Customer Demand
Created by: Henrik Olsen – Head of Business Architecture & Development
2 | Business Change Management Road
Agenda for the next 15 minutes
What do DSV actually do?
Improving Your Operational Efficiency
The Right Solution For The Customer Demand
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? What do DSV actually do
Healthcare Transport Retail
A B C
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What is DSV for a size?
20.000 employees world wide.
17.000 units of equipment on the road every day in Europe.
7.000 trailers is owned by DSV. Rest is charted on the spot market, shorter or longer contracts.
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What is DSV for a size?
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! Improving Your Operational
Efficiency
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? How many in this room works in
the Logistic industry?
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? Do your have manual processes
entering/getting data
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Current and future market situation for a 3PL
creates solutions designed for each client and situation
web sites or B2B portals that offer no integration points
integration via technology such as EDI or APIs is not available
need for a ”time to market” approach to complement traditionel EDI setup
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More and more of our customers are demanding a custom solution to
adapt to their needs – but with different methods.
! The fact is that typically customer integrations projects will be
rejected due to the business case and lead to manual work
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We do see more and more to portals, mails and PDF as
preferred booking method
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This is “The Big issue”
= Gross Profit
This means that efficiency and
automation is needed!
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Conclusion is to meet Customer demands and at the
same time be efficient!
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! The Right Solution For The
Customer Demand
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How we are using Kapow to “kill” manual and time
consuming processes
Focus on creation a team of local experts and train them
Create a Core Kapow Forum to share the knowledge – controlled by IT
Use PoC’s and real life examples as “The Selling Point” in the organisation
Ensure ownership within the business – They understand the need
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Video
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Approach in the Search for Efficiency
- Solving the puzzle
Quality
Users
Change
Value
EDI
Papers
IT/DEV Cost
Quality
FTE’s
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Approach in the Search for Efficiency
- Solving the puzzle
Current Conclusions
• Stakeholder Management
• End User Involvement
• Core Kapow Forum
• Focus on Quality
• Do allow local development
• Governance in place
Users
Change
Value
EDI
Papers
IT/DEV Cost
Quality
FTE’s
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Questions & Contact Details
Name:
Henrik Olsen
Position:
Head of Business Architecture & Development
DSV Road Holding A/S
Contact Details