Princess CruisesIntroduction of eTICKETING

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What is eTICKETING?

• eTICKETING is a new process replacing the need to print and send paper tickets.Passengers will retrieve their travel documents using the princess.com CruisePersonalizer.

• The new e-documents will replace the current paper tickets, whilst also givingpassengers access to more information and additional services.

• All passengers will continue to receive a Cruise Answer Book, including luggagelabels, at approximately 8 weeks prior to departure . We will also continue to sendflight tickets as we do today.

• Princess Cruises introduced e-documents for US passengers some time ago so it isfantastic that we are now able to provide the same service to UK passengerstravelling with Princess Cruises.

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Why have we moved to e-TICKETING?

• Tickets available at the passengers convenience, 24hours a day, 7 days a week

• No more paper tickets

• Reduces costs

• More environmentally friendly

• Providing a consistent service for both US and UKpassengers

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4 easy steps to getting your eTICKET BOARDING PASS

www.princess.com Cruise Personalizer

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1. E-mail sent to the passenger and their Travel Agent to advisethat the eTICKET BOARDING PASS is available

2. Passenger visits www.princess.com and follows the link to CruisePersonalizer

3. Passenger Immigration must be completed4. eTICKET BOARDING PASS can be accessed

To check-in the passenger needs a printed copy of theireTICKET BOARDING PASS

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Enter the Cruise Personalizer here

Or you can enter from here

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In order to log in, enter:• First name• Surname• Booking reference

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Use this menu to:• View Booking Summary• Access Flight Information• Update Passenger Immigration • Make Special Requests• View Itinerary• Reserve Shore Excursions• Reserve Lotus Spa appointments

Passenger Immigration

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To view the eTICKET BOARDING PASS, Passenger Immigration must be completed

Travel Summary & eTICKET BOARDING PASS

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Select View my Travel Summary & Boarding Pass

Children in their own cabin

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Once parents have logged into their own booking, select ‘Multiple Staterooms: Under 18 Passenger Information’. Passenger Immigration can be completed here on behalf of the children as well as printing their eTICKET BOARDING PASS

Access Travel Summary & Boarding Pass

This passenger has completed their Passenger Immigration information and is now able to print/email their Travel Summary & Boarding Pass, by selecting ‘Print My Boarding Pass’

This passenger needs to complete their Passenger Immigration to enable their Boarding Pass

eTICKET BOARDING PASS Example

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The banner colour on the boarding pass differs depending on Captains Circle membership level

Email My Travel Summary & Boarding Pass

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Select Email My Travel Summary & Boarding Pass to send a link to the Travel Summary &Boarding Pass. Multiple email addresses can be added so passengers can tell their friendsand family all about their holiday arrangements.

eTICKET BOARDING PASS Passenger Notification Email

• Sent approximately 7 weeks prior to departure

• Sent to all passengers who have provided their emailaddress (Direct & Travel Agent bookings)

• Email contains a link to www.princess.com

• Follow up reminders sent to passengers if eTICKETBOARDING PASS has not been viewed

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eTICKET BOARDING PASS Travel Agent Notification Email

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• If your agency has passengers booked on a cruise youwill receive an e-mail notification approximately 7 weeksprior to departure confirming tickets are available

• Follow up reminders are sent to the Travel Agent if theeTICKET BOARDING PASS has not been viewed by eitherthe passenger or the Travel Agent

Also featured in Cruise Personalizer…..

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Flight Information

• Available approximately4 months prior todeparture

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Special Requests

Use this feature to advise us of:

• Mobility needs

• Medical conditions

• Dietary requirements

• Any special occasions

•

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Reserve Shore Excursions

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Passengers can pre-reserve their shore excursions under each passenger name

Any pre-reserved shore excursions will be displayed here

Reserve Lotus Spa

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Passengers can pre-reserve Lotus Spa appointments, under each passenger name, by selecting PRE-RESERVE

Downloads

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There are a number of forms and documents available to download

Download Forms & Documents

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All forms and documents can be viewed, printed or saved

Q&A

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Q) How will I know that my eTICKET BOARDING PASS is ready to access online?

• You will receive an email as soon as your eTICKET BOARDING PASS is

available, which is approximately 7 weeks prior to departure.

Q) I haven’t provided you with an email address, how will I know to access my eTICKETBOARDING PASS?

• You can add your email address via Cruise Personalizer, we will then send an alert via email

• You can contact your Travel Agent

Q) What details do I need to log-on to Cruise Personalizer?

• Passenger’s first name

• Passenger’s surname

• Princess booking reference

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Q) Where are the e-documents found?

• By following the links menu on the right hand side of Cruise Personalizer (see screen shotfor specific pages)

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Q) Why is my eTICKET BOARDING PASS not available?

• Is your Passenger Immigration information complete? You will need to

complete this information before being able to access your eTICKET BOARDING PASS.

• Your eTICKET BOARDING PASS may not be available yet (available approximately 7

weeks prior to departure).

Q) Why do you need my credit card details?

• Credit card information is required in advance to set up your shipboard account. Further

details regarding shipboard accounts can be found in the Cruise Answer Book.

Q) My cruise leaves in 5 days time (or less), can I still access my Travel Documents and eTICKETBOARDING PASS?

• The Travel Summary and eTICKET BOARDING PASS can still be accessed to download and

print up to the day of departure, as long as your Passenger Immigration and

Credit Card information is complete.

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Q) I’m sailing within the next 5 days and I can’t Download or Print my eTICKET BOARDING PASSbecause my Passenger Immigration and/or Credit Card Information is incomplete. What doI do?

• Call Princess Reservations who can complete this information for you. The passenger will

need to log out and back into Cruise Personalizer for these changes to take effect and then

allow access to the eTICKET BOARDING PASS.

Q) What about flight tickets?

• We will continue to send flight tickets as we do today.

Q) How do I obtain luggage labels for my holiday?

• Luggage labels will be included in the Pre-Cruise Mailing sent directly to passengers

at approximately 8 weeks prior to departure.

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