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Priorities for helping achieve our Mission and Vision

Research at Primary Children’s studies low incidence of cancer inelephants

HBR-NEJM article highlights Intermountain’s transition tohigh-value care

National healthcare leader visits Intermountain Simulation Center

A look at services provided by Integrated Care Management

Primary Children’s Hold On To Dear Life program celebrates 25years

Awards and recognition

Why we refer to ourselves as “Intermountain”

Visit the online Trustee Resource Center

Priorities are defined to help Intermountain achieve our Mission and Vision

At the recent Senior Leadership Team Conference for Intermountain’s

top 350 leaders, Charles W. Sorenson, MD, Intermountain’s President

and CEO, shared 10 priorities for Intermountain Healthcare during the

next five years. These priorities describe areas of focus that will help

the organization achieve our Mission (helping people live the

Intermountain Trustee | October 2015 file:///Volumes/revolver/Brian Kearney Inc/2015 Intermountain Tru...

1 of 20 10/28/15, 1:48 PM

healthiest lives possible) and our Vision (to be a model health system

by providing extraordinary care and superior service at an affordable

cost).

The 10 priorities shared by Dr. Sorenson are not in rank order—they

are all important. Further, these aren’t the only priorities

Intermountain will focus on. The management team has identified

more than 30 priorities, all of which are important.

The descriptions of the 10 priorities are as follows:

Consistently evidence-based. This refers to Intermountain’s

historic commitment to providing care demonstrated to be

effective and to following best practices. This leads to improved

care and lower costs.

1.

Community benefit from cost savings. When health systems and

physicians provide high-quality, affordable care, patients and

communities benefit. Intermountain is committed to providing

and demonstrating such benefits.

2.

Fully aligned incentives. We are aligning incentives among the

major participants in healthcare—providers, patients, payers, and

employers—so that all are encouraged to seek highly effective

care.

3.

TeleHealth-augmented primary care. TeleHealth refers to a

range of communication services, including face-to-face video

connections and the sharing of data and images. Intermountain

is integrating TeleHealth capabilities with care delivery in a

variety of settings, including primary care clinics, InstaCares, and

pharmacies. Convenient, affordable access to a provider 24/7

through a computer or mobile device can improve care,

efficiency, and the patient experience.

4.


2 of 20 10/28/15, 1:48 PM

healthiest lives possible) and our Vision (to be a model health system

by providing extraordinary care and superior service at an affordable

cost).

The 10 priorities shared by Dr. Sorenson are not in rank order—they

are all important. Further, these aren’t the only priorities

Intermountain will focus on. The management team has identified

more than 30 priorities, all of which are important.

The descriptions of the 10 priorities are as follows:

Consistently evidence-based. This refers to Intermountain’s

historic commitment to providing care demonstrated to be

effective and to following best practices. This leads to improved

care and lower costs.

1.

Community benefit from cost savings. When health systems and

physicians provide high-quality, affordable care, patients and

communities benefit. Intermountain is committed to providing

and demonstrating such benefits.

2.

Fully aligned incentives. We are aligning incentives among the

major participants in healthcare—providers, patients, payers, and

employers—so that all are encouraged to seek highly effective

care.

3.

TeleHealth-augmented primary care. TeleHealth refers to a

range of communication services, including face-to-face video

connections and the sharing of data and images. Intermountain

is integrating TeleHealth capabilities with care delivery in a

variety of settings, including primary care clinics, InstaCares, and

pharmacies. Convenient, affordable access to a provider 24/7

through a computer or mobile device can improve care,

efficiency, and the patient experience.

4.


2 of 20 10/28/15, 1:48 PMExcellent access to in-person care. We seek to provide rapid

access and extended hours for patients coming in-person for

care. This too contributes to clinical quality, lowers costs, and

improves the patient experience.

5.

Identify and eliminate low-value procedures and treatments. As

we identify medical interventions that add risk or cost but not

commensurate patient benefits—and as we work to eliminate

overtreatment—we improve patient safety and outcomes. Safer,

more effective care also helps keep costs more affordable.

6.

Leader in transparency. This means providing trustworthy,

transparent, and actionable data on cost, quality, and service to

physicians, patients, members, and the public. Transparency

enhances performance, outcomes, and community trust in

Intermountain.

7.

Nationally preferred employer. Intermountain will be a nationally

preferred employer for candidates and will attract, develop, and

retain diverse top talent, including physicians and other medical

professionals.

8.

Optimize iCentra. Intermountain’s new electronic health record,

practice management, and revenue cycle system is being

implemented region by region; the first “go live” was in part of

the North Region in February, and the next implementation will

be at McKay-Dee Hospital and the rest of the North Region

beginning Oct. 24. iCentra brings numerous benefits, including

enhanced support for quality care, best practices, patient safety,

teamwork, compliance, accurate coding, mobile access, and

patient engagement. Intermountain is working with users not

only to implement iCentra but also to continually improve the

iCentra product and functionality.

9.


3 of 20 10/28/15, 1:48 PM

Excellent access to in-person care. We seek to provide rapid

access and extended hours for patients coming in-person for

care. This too contributes to clinical quality, lowers costs, and

improves the patient experience.

5.

Identify and eliminate low-value procedures and treatments. As

we identify medical interventions that add risk or cost but not

commensurate patient benefits—and as we work to eliminate

overtreatment—we improve patient safety and outcomes. Safer,

more effective care also helps keep costs more affordable.

6.

Leader in transparency. This means providing trustworthy,

transparent, and actionable data on cost, quality, and service to

physicians, patients, members, and the public. Transparency

enhances performance, outcomes, and community trust in

Intermountain.

7.

Nationally preferred employer. Intermountain will be a nationally

preferred employer for candidates and will attract, develop, and

retain diverse top talent, including physicians and other medical

professionals.

8.

Optimize iCentra. Intermountain’s new electronic health record,

practice management, and revenue cycle system is being

implemented region by region; the first “go live” was in part of

the North Region in February, and the next implementation will

be at McKay-Dee Hospital and the rest of the North Region

beginning Oct. 24. iCentra brings numerous benefits, including

enhanced support for quality care, best practices, patient safety,

teamwork, compliance, accurate coding, mobile access, and

patient engagement. Intermountain is working with users not

only to implement iCentra but also to continually improve the

iCentra product and functionality.

9.


3 of 20 10/28/15, 1:48 PMLeader in healthy behavior. Our mission is to help people live the

healthiest lives possible. We are committed to empowering

people to optimize their health through a wide range of

approaches, tools, and services.

10.

For each of these priorities, Intermountain has defined parameters,

benefits, development that has occurred to date, development that is

to come, and how we might measure success. In the coming months

—through this newsletter and other communication channels—we will

share more details about each priority area.

Why don’t elephants get cancer—andhow can the answer help humans?

Why elephants rarely get cancer is a mystery that has stumped

scientists for decades. A new study led by Joshua Schiffman, MD, a

pediatric oncologist at Intermountain’s Primary Children’s Hospital,

may have found the answer. His research, which received funding

from the Intermountain Foundation and Primary Children’s


4 of 20 10/28/15, 1:48 PM

Leader in healthy behavior. Our mission is to help people live the

healthiest lives possible. We are committed to empowering

people to optimize their health through a wide range of

approaches, tools, and services.

10.

For each of these priorities, Intermountain has defined parameters,

benefits, development that has occurred to date, development that is

to come, and how we might measure success. In the coming months

—through this newsletter and other communication channels—we will

share more details about each priority area.

Why don’t elephants get cancer—andhow can the answer help humans?

Why elephants rarely get cancer is a mystery that has stumped

scientists for decades. A new study led by Joshua Schiffman, MD, a

pediatric oncologist at Intermountain’s Primary Children’s Hospital,

may have found the answer. His research, which received funding

from the Intermountain Foundation and Primary Children’s


4 of 20 10/28/15, 1:48 PM

Foundation, was published recently in the Journal of the American

Medical Association (JAMA).

Dr. Schiffman and his colleagues confirmed that elephants have up to

40 copies of a gene named TP53, which encodes a well-defined

tumor suppressor. By comparison, humans have only two copies of

this gene. A deeper understanding of this difference could pave the

way for a new frontier of cancer research and treatment for children.

“Cancer affects so many families across this country, and

unfortunately it’s becoming more common, especially among

children,” said Katy Welkie, CEO of Primary Children’s Hospital.

“We’re hopeful this research will lead to new prospects for improved

treatments for pediatric cancer.”

Dr. Schiffman’s research caught the attention of the circus

entertainment company Ringling Bros. and Barnum & Bailey and its

Center for Elephant Conservation. The recently launched Ringling

Bros. Children’s Fund announced it will donate more than $500,000

to Primary Children’s Hospital Foundation to support cancer research

and care for children.

News of the research and donations received prominent coverage in

leading media outlets, including Newsweek, Slate, Discovery News,

Good Morning America, and many others.

For additional information on the project and the Ringling Bros.

Center for Elephant Conservation, click here.

For information on donating to the pediatric cancer research fund,

click here.

The business case for transitioning nowto high-value care is presented in a new


5 of 20 10/28/15, 1:48 PM

Foundation, was published recently in the Journal of the American

Medical Association (JAMA).

Dr. Schiffman and his colleagues confirmed that elephants have up to

40 copies of a gene named TP53, which encodes a well-defined

tumor suppressor. By comparison, humans have only two copies of

this gene. A deeper understanding of this difference could pave the

way for a new frontier of cancer research and treatment for children.

“Cancer affects so many families across this country, and

unfortunately it’s becoming more common, especially among

children,” said Katy Welkie, CEO of Primary Children’s Hospital.

“We’re hopeful this research will lead to new prospects for improved

treatments for pediatric cancer.”

Dr. Schiffman’s research caught the attention of the circus

entertainment company Ringling Bros. and Barnum & Bailey and its

Center for Elephant Conservation. The recently launched Ringling

Bros. Children’s Fund announced it will donate more than $500,000

to Primary Children’s Hospital Foundation to support cancer research

and care for children.

News of the research and donations received prominent coverage in

leading media outlets, including Newsweek, Slate, Discovery News,

Good Morning America, and many others.

For additional information on the project and the Ringling Bros.

Center for Elephant Conservation, click here.

For information on donating to the pediatric cancer research fund,

click here.

The business case for transitioning nowto high-value care is presented in a new


5 of 20 10/28/15, 1:48 PM

Laura S. Kaiser,

FACHE

national article

Why should health systems start making the shift

now to “value-based” care when so much

payment still occurs on a fee-for-service basis?

This question is answered in a new article by

Intermountain’s Executive Vice President and

Chief Operating Officer, Laura S. Kaiser, FACHE,

and her coauthor, Thomas H. Lee, MD, Chief

Medical Officer at Press Ganey Associates. The

article was published Oct. 8 on a website

sponsored by the Harvard Business Review and

the New England Journal of Medicine titled the HBR-NEJM Insight

Center.

The article, “Turning Value-Based Healthcare into a Real Business

Model,” presents the business case for Intermountain’s Shared

Accountability approach and similar strategies designed to improve

population health using a value-based care model. It lists reasons why

health systems and physicians should start transforming care now

rather than later: because high-value approaches are more

sustainable, more sought-after, and more responsible—they’re the

right thing to do—and because it takes time for providers to gain

experience with the new models.

What are the benefits of a high-value strategy? The article also cites

examples at Intermountain and other systems of clinical quality

improvements that contribute to enhanced value.

Read the entire article by clicking here.

National healthcare leader visits


6 of 20 10/28/15, 1:48 PM

Laura S. Kaiser,

FACHE

national article

Why should health systems start making the shift

now to “value-based” care when so much

payment still occurs on a fee-for-service basis?

This question is answered in a new article by

Intermountain’s Executive Vice President and

Chief Operating Officer, Laura S. Kaiser, FACHE,

and her coauthor, Thomas H. Lee, MD, Chief

Medical Officer at Press Ganey Associates. The

article was published Oct. 8 on a website

sponsored by the Harvard Business Review and

the New England Journal of Medicine titled the HBR-NEJM Insight

Center.

The article, “Turning Value-Based Healthcare into a Real Business

Model,” presents the business case for Intermountain’s Shared

Accountability approach and similar strategies designed to improve

population health using a value-based care model. It lists reasons why

health systems and physicians should start transforming care now

rather than later: because high-value approaches are more

sustainable, more sought-after, and more responsible—they’re the

right thing to do—and because it takes time for providers to gain

experience with the new models.

What are the benefits of a high-value strategy? The article also cites

examples at Intermountain and other systems of clinical quality

improvements that contribute to enhanced value.

Read the entire article by clicking here.

National healthcare leader visits


6 of 20 10/28/15, 1:48 PM

Intermountain Simulation Center

Dr. Karen DeSalvo uses an ultrasound in the

Intermountain Simulation Center at LDS Hospital.

Karen DeSalvo, MD, MPH, MSc, Acting Assistant Secretary for Health

for the U.S. Dept. of Health and Human Services and the National

Coordinator for Health Information Technology, described

Intermountain to a U.S. Senate committee as a “highly successful

system” that uses data to reduce cost and improve quality.

The comment came while Dr. DeSalvo was testifying before the U.S.

Senate Committee on Health, Education, Labor and Pensions on Oct.

1, the day after she toured the Intermountain Simulation Center and

Center for Disaster Preparedness at LDS Hospital and met with

Intermountain leaders.

The Intermountain mention was made during an exchange with Sen.

Elizabeth Warren (D-MA) about the link between interoperability and

delivery system reform/value-based payment. Sen. Warren and Dr.

DeSalvo spoke about how interoperability of health IT can help

advance delivery system reform, making the right data available to

providers and patients. DeSalvo described the concepts as tightly

linked. She said, “System after system that is highly successful,

whether in Massachusetts or, I was just at Intermountain yesterday,


7 of 20 10/28/15, 1:48 PM

Intermountain Simulation Center

Dr. Karen DeSalvo uses an ultrasound in the

Intermountain Simulation Center at LDS Hospital.

Karen DeSalvo, MD, MPH, MSc, Acting Assistant Secretary for Health

for the U.S. Dept. of Health and Human Services and the National

Coordinator for Health Information Technology, described

Intermountain to a U.S. Senate committee as a “highly successful

system” that uses data to reduce cost and improve quality.

The comment came while Dr. DeSalvo was testifying before the U.S.

Senate Committee on Health, Education, Labor and Pensions on Oct.

1, the day after she toured the Intermountain Simulation Center and

Center for Disaster Preparedness at LDS Hospital and met with

Intermountain leaders.

The Intermountain mention was made during an exchange with Sen.

Elizabeth Warren (D-MA) about the link between interoperability and

delivery system reform/value-based payment. Sen. Warren and Dr.

DeSalvo spoke about how interoperability of health IT can help

advance delivery system reform, making the right data available to

providers and patients. DeSalvo described the concepts as tightly

linked. She said, “System after system that is highly successful,

whether in Massachusetts or, I was just at Intermountain yesterday,


7 of 20 10/28/15, 1:48 PM

they can show you clearly, when they have better data, better

dashboards, knowing where they’re going, it helps reduce cost and

improve quality.”

In a thank-you message to Intermountain leaders following her visit,

Dr. DeSalvo wrote, “Intermountain is an important beacon for so

many health systems. And so inspiring to us as we do our work.

Please keep doing that great work so we can learn from you and

partner with you.”

A look at the services provided by ourIntegrated Care ManagementDepartment

Integrated Care Management is the Intermountain department that

focuses on improving healthcare connections, transitions, and

handoffs for patients, their families, and the communities where they

live. “Our goal is to help people find and access exactly the right kind

of care when they need it. This supports our Shared Accountability

goal to deliver better outcomes affordably,” said Teresa Garrett,

Assistant Vice President of Integrated Care Management.


8 of 20 10/28/15, 1:48 PM

they can show you clearly, when they have better data, better

dashboards, knowing where they’re going, it helps reduce cost and

improve quality.”

In a thank-you message to Intermountain leaders following her visit,

Dr. DeSalvo wrote, “Intermountain is an important beacon for so

many health systems. And so inspiring to us as we do our work.

Please keep doing that great work so we can learn from you and

partner with you.”

A look at the services provided by ourIntegrated Care ManagementDepartment

Integrated Care Management is the Intermountain department that

focuses on improving healthcare connections, transitions, and

handoffs for patients, their families, and the communities where they

live. “Our goal is to help people find and access exactly the right kind

of care when they need it. This supports our Shared Accountability

goal to deliver better outcomes affordably,” said Teresa Garrett,

Assistant Vice President of Integrated Care Management.


8 of 20 10/28/15, 1:48 PM

An update on key projects Integrated Care Management is pursuing:

Community Care Management is a community outreach model,

not an actual facility. In this model, Intermountain reaches out to

serve patients with complex or extensive healthcare needs. The

staff includes a nurse, social worker, and a community health

navigator; these staff members make home visits to patients and

create a plan of care with each patient’s goals in mind. Through

regular check-ins, staff members help patients learn to manage

their health needs and connect them with a personal safety net

of community services.

Comprehensive Care Clinic is a clinic on the Intermountain

Medical Center campus. Staff members include doctors, nurses,

pharmacists, social workers, and others who help patients with

complex or extensive healthcare needs by providing extra help

in accessing care and focusing on reducing emergency

department visits and hospitalizations.

Intermountain Health Answers is a call center that offers two

main services: 1) Follow-up phone calls to patients within 24-48

hours of their discharge from our hospitals or emergency

departments; and 2) an inbound nurse advice line for

SelectHealth and uninsured patients who have health questions,

need help, or need access to care.

United Way’s 2-1-1 partnership involves a community search tool

supported by Integrated Care Management. The tool gives care

managers and people throughout Utah access to the United

Way’s 2-1-1 database, which is an online list of community

resources and services.

A skilled nursing facility (SNF) quality initiative involves


9 of 20 10/28/15, 1:48 PM

referrals of discharged hospital patients who need care for a

limited time before they can live independently. Integrated Care

Management establishes relationships with SNFs that achieve

high ratings from the Centers for Medicare and Medicaid

Services (CMS) and meet other criteria. Together with

SelectHealth, Integrated Care Management works closely with

SNFs to ensure key quality standards are met. The initiative

improves patient outcomes and helps avoid readmissions.

Palliative care is offered by seven Intermountain hospitals, as

well as by Intermountain Homecare and Hospice. A Palliative

Care Steering Committee is working to improve inpatient

services and implement outpatient services.

Primary Children’s Hold On To Dear Lifeprogram celebrates 25 years ofpromoting child safety

Intermountain’s Primary Children’s Hospital is celebrating the 25th

anniversary of its Hold On To Dear Life public service campaign by

remembering the lives saved. The child advocacy campaign initially

focused on seat belt safety and has since expanded to include car

seat safety, child abuse prevention, “Spot the Tot” back-over

prevention, drowning prevention, gun safety, reminders to never leave

children alone in a car, window safety, pedestrian safety, and ATV

safety.


10 of 20 10/28/15, 1:48 PM

referrals of discharged hospital patients who need care for a

limited time before they can live independently. Integrated Care

Management establishes relationships with SNFs that achieve

high ratings from the Centers for Medicare and Medicaid

Services (CMS) and meet other criteria. Together with

SelectHealth, Integrated Care Management works closely with

SNFs to ensure key quality standards are met. The initiative

improves patient outcomes and helps avoid readmissions.

Palliative care is offered by seven Intermountain hospitals, as

well as by Intermountain Homecare and Hospice. A Palliative

Care Steering Committee is working to improve inpatient

services and implement outpatient services.

Primary Children’s Hold On To Dear Lifeprogram celebrates 25 years ofpromoting child safety

Intermountain’s Primary Children’s Hospital is celebrating the 25th

anniversary of its Hold On To Dear Life public service campaign by

remembering the lives saved. The child advocacy campaign initially

focused on seat belt safety and has since expanded to include car

seat safety, child abuse prevention, “Spot the Tot” back-over

prevention, drowning prevention, gun safety, reminders to never leave

children alone in a car, window safety, pedestrian safety, and ATV

safety.


10 of 20 10/28/15, 1:48 PMSince the program began in 1990, Utah has seen a 55 percent

decrease in motor vehicle deaths involving children, a 40 percent

decrease in the number of children who’ve been hospitalized for

motor vehicle accidents, and a 62 percent increase in seat belt usage.

Between 1990 and 1994, an average of 64.2 children were killed in

motor vehicle accidents each year. That average dropped to 28.4

children annually between the years 2009 and 2013.


Intermountain again named to list of Healthcare’s Most Wired

Intermountain again has been named to the 2015

HealthCare’s Most Wired list, based on a study

conducted by Hospitals & Health Networks, the

American Hospital Association (AHA), and the College

of Healthcare Information Management Executives

(CHIME). Intermountain has been named among the nation’s most

technologically savvy hospital systems in 16 of the 17 years the survey

has been conducted.

The Most Wired survey of hospitals and health systems nationwide is

based on four categories: infrastructure, business and administrative

management, clinical quality and safety, and clinical integration.

Although an organization may have many advanced capabilities, in

order to be designated as one of America’s “Most Wired” it is

required to meet specific requirements of analytic structure that have

been implemented in the four categories. Two specific

accomplishments that helped Intermountain earn the designation for

2015:

Increased data security. Because of the increasing number of patient

data breaches in organizations around the country, this year’s survey

emphasized privacy and security. Intermountain’s Information


11 of 20 10/28/15, 1:48 PM

Since the program began in 1990, Utah has seen a 55 percent

decrease in motor vehicle deaths involving children, a 40 percent

decrease in the number of children who’ve been hospitalized for

motor vehicle accidents, and a 62 percent increase in seat belt usage.

Between 1990 and 1994, an average of 64.2 children were killed in

motor vehicle accidents each year. That average dropped to 28.4

children annually between the years 2009 and 2013.


Intermountain again named to list of Healthcare’s Most Wired

Intermountain again has been named to the 2015

HealthCare’s Most Wired list, based on a study

conducted by Hospitals & Health Networks, the

American Hospital Association (AHA), and the College

of Healthcare Information Management Executives

(CHIME). Intermountain has been named among the nation’s most

technologically savvy hospital systems in 16 of the 17 years the survey

has been conducted.

The Most Wired survey of hospitals and health systems nationwide is

based on four categories: infrastructure, business and administrative

management, clinical quality and safety, and clinical integration.

Although an organization may have many advanced capabilities, in

order to be designated as one of America’s “Most Wired” it is

required to meet specific requirements of analytic structure that have

been implemented in the four categories. Two specific

accomplishments that helped Intermountain earn the designation for

2015:

Increased data security. Because of the increasing number of patient

data breaches in organizations around the country, this year’s survey

emphasized privacy and security. Intermountain’s Information


11 of 20 10/28/15, 1:48 PM

Linda Leckman, MD

Systems implemented a 24/7 Security Operations Center this year

and collaborated with the privacy team to develop and test an

incident response plan.

Patient engagement. This year’s survey also looked at patient portal

adoption and the tools organizations make available to patients for

self-management of chronic conditions like diabetes. Intermountain’s

Health Hub app and the myHealth portal are examples of efforts to

engage patients in their health through technology.

YWCA Utah honors Linda Leckman, MD

YWCA Utah recently honored Linda Leckman,

MD, Intermountain Medical Group CEO, as a 2015

Outstanding Achievement Award winner for her

leadership in medicine and health. Dr. Leckman

was one of three women recognized by the

YWCA for their accomplishments, for the ways in

which they empower and inspire others, and for

strengthening the community and the state.

Dr. Leckman has served as the Medical Group’s CEO since 1996, and

before that, she was President of the Alta View Hospital Medical Staff

and Chair of the Department of Surgery at Alta View and Cottonwood

hospitals.

In nominating her for the award, Bert Zimmerli, Intermountain’s

Executive Vice President and Chief Financial Officer, said, “Linda has

played a leading role in shaping Intermountain’s culture, championing

policies that empower employees, and providing an environment

where employees can succeed both professionally and in their

personal lives. She is esteemed as a strong supporter of professional

development, work/life balance programs and benefits, continuing

education, and other opportunities for a rewarding work

environment.” Zimmerli said Dr. Leckman has served as a mentor and


12 of 20 10/28/15, 1:48 PM

Linda Leckman, MD

Systems implemented a 24/7 Security Operations Center this year

and collaborated with the privacy team to develop and test an

incident response plan.

Patient engagement. This year’s survey also looked at patient portal

adoption and the tools organizations make available to patients for

self-management of chronic conditions like diabetes. Intermountain’s

Health Hub app and the myHealth portal are examples of efforts to

engage patients in their health through technology.

YWCA Utah honors Linda Leckman, MD

YWCA Utah recently honored Linda Leckman,

MD, Intermountain Medical Group CEO, as a 2015

Outstanding Achievement Award winner for her

leadership in medicine and health. Dr. Leckman

was one of three women recognized by the

YWCA for their accomplishments, for the ways in

which they empower and inspire others, and for

strengthening the community and the state.

Dr. Leckman has served as the Medical Group’s CEO since 1996, and

before that, she was President of the Alta View Hospital Medical Staff

and Chair of the Department of Surgery at Alta View and Cottonwood

hospitals.

In nominating her for the award, Bert Zimmerli, Intermountain’s

Executive Vice President and Chief Financial Officer, said, “Linda has

played a leading role in shaping Intermountain’s culture, championing

policies that empower employees, and providing an environment

where employees can succeed both professionally and in their

personal lives. She is esteemed as a strong supporter of professional

development, work/life balance programs and benefits, continuing

education, and other opportunities for a rewarding work

environment.” Zimmerli said Dr. Leckman has served as a mentor and


12 of 20 10/28/15, 1:48 PM

role model to countless women within Intermountain, including many

who are serving in leading management roles. She was also

recognized as a compelling advocate for Intermountain programs,

including those that support charity services for patients who are

unable to pay and clinics serving uninsured, low-income, and

homeless patients.

Two Intermountain leaders receive state honors

Katy Welkie, RN Mark Moody, FACHE

In October at its annual conference, the Utah Hospital Association

(UHA) presented its Distinguished Hospital Executive Award for 2015

to Katy Welkie, RN, Administrator and CEO of Primary Children's

Hospital. Welkie was recognized for her 32-year career at Primary

Children’s and continued dedication to the motto, “The Child First

and Always.” She also was recognized for her leadership through

periods of growth and expansion and for her focus on quality

improvement. Welkie leads the hospital's Zero Harm patient safety

initiative to reduce and eliminate preventable errors.

At the same event, Utah Healthcare Executives (UHE), the local

chapter of the American College of Healthcare Executives, presented

its Young Careerist Award to Mark Moody, FACHE, Regional Assistant

Operations Officer for the South Salt Lake Region of the

Intermountain Medical Group.

Utah Business honors 11 Intermountain “Healthcare Heroes”


13 of 20 10/28/15, 1:48 PM

role model to countless women within Intermountain, including many

who are serving in leading management roles. She was also

recognized as a compelling advocate for Intermountain programs,

including those that support charity services for patients who are

unable to pay and clinics serving uninsured, low-income, and

homeless patients.

Two Intermountain leaders receive state honors

Katy Welkie, RN Mark Moody, FACHE

In October at its annual conference, the Utah Hospital Association

(UHA) presented its Distinguished Hospital Executive Award for 2015

to Katy Welkie, RN, Administrator and CEO of Primary Children's

Hospital. Welkie was recognized for her 32-year career at Primary

Children’s and continued dedication to the motto, “The Child First

and Always.” She also was recognized for her leadership through

periods of growth and expansion and for her focus on quality

improvement. Welkie leads the hospital's Zero Harm patient safety

initiative to reduce and eliminate preventable errors.

At the same event, Utah Healthcare Executives (UHE), the local

chapter of the American College of Healthcare Executives, presented

its Young Careerist Award to Mark Moody, FACHE, Regional Assistant

Operations Officer for the South Salt Lake Region of the

Intermountain Medical Group.

Utah Business honors 11 Intermountain “Healthcare Heroes”


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Utah Business magazine recently honored its 2015 “Healthcare

Heroes,” a group of healthcare professionals who provide quality

care, pioneer new technologies and processes, reach out to the

community, and raise the standards of care in Utah. Of the 27

honorees for 2015 across nine categories, 11 honorees are from

Intermountain Healthcare—10 individuals and one team:

Innovation in Healthcare: Sam Brown, MD, Director, Center for

Humanizing Critical Care at Intermountain Medical Center.

Lifetime Achievement: Bill Hamilton, MD, Medical Director

Administrative Services for Intermountain’s Central Region.

Administrative Excellence: Suzanne Anderson, RN, MSN, Nurse

Administrator, Intermountain Medical Center.

Administrative Excellence: Tim Pehrson, CEO, McKay-Dee

Hospital; Regional Vice President, North Region; Vice President,

Continuous Improvement, Intermountain Healthcare.

Physician: Robert Hoesch, MD, PhD, Medical Director,

Intermountain Neurosciences Institute and the Neurosciences

Clinical Program, Intermountain Medical Center.

Physician: Finn Bo Petersen, MD, Program Director,

Intermountain Center for Hematological Malignancies, LDS

Hospital Blood and Marrow Transplant and Acute Leukemia

Program.

Healthcare Practitioner: Kismet Rasmusson, DNP, FNP,


14 of 20 10/28/15, 1:48 PM

Utah Business magazine recently honored its 2015 “Healthcare

Heroes,” a group of healthcare professionals who provide quality

care, pioneer new technologies and processes, reach out to the

community, and raise the standards of care in Utah. Of the 27

honorees for 2015 across nine categories, 11 honorees are from

Intermountain Healthcare—10 individuals and one team:

Innovation in Healthcare: Sam Brown, MD, Director, Center for

Humanizing Critical Care at Intermountain Medical Center.

Lifetime Achievement: Bill Hamilton, MD, Medical Director

Administrative Services for Intermountain’s Central Region.

Administrative Excellence: Suzanne Anderson, RN, MSN, Nurse

Administrator, Intermountain Medical Center.

Administrative Excellence: Tim Pehrson, CEO, McKay-Dee

Hospital; Regional Vice President, North Region; Vice President,

Continuous Improvement, Intermountain Healthcare.

Physician: Robert Hoesch, MD, PhD, Medical Director,

Intermountain Neurosciences Institute and the Neurosciences

Clinical Program, Intermountain Medical Center.

Physician: Finn Bo Petersen, MD, Program Director,

Intermountain Center for Hematological Malignancies, LDS

Hospital Blood and Marrow Transplant and Acute Leukemia

Program.

Healthcare Practitioner: Kismet Rasmusson, DNP, FNP,


14 of 20 10/28/15, 1:48 PM

Intermountain Medical Center.

Volunteer: Shahab Saeed, Vice President and COO of Questar

Energy Services; Chair, Intermountain Healthcare Central Region

Board of Trustees; member, Intermountain Healthcare Board of

Trustees; member, Intermountain Research and Medical

Foundation board.

Healthcare Educator: SarahAnn Whitbeck, Director of

Continuing Medical Education, Intermountain Healthcare.

Community Outreach: Delia Rochon, Director, Community

Benefit/Behavioral Health Programs, Intermountain Healthcare.

Corporate Achievement: Intermountain Homecare & Hospice.

Read more information about each winner and why they were named

a 2015 Healthcare Hero here.

Six Intermountain hospitals receive quality awards

HealthInsight, a not-for-profit organization focused on improving

health and healthcare in three western states (Nevada, New Mexico,

and Utah), recently presented its 2015 Hospital Quality Award to 11

Utah hospitals, including six Intermountain hospitals: Bear River

Valley Hospital, The Orthopedic Specialty Hospital (TOSH),

McKay-Dee Hospital, Park City Medical Center, Riverton Hospital, and

Valley View Medical Center.

The awards are based on hospitals’ performance on 20 inpatient and

outpatient process-of-care measures and a national survey of patient


15 of 20 10/28/15, 1:48 PM

Intermountain Medical Center.

Volunteer: Shahab Saeed, Vice President and COO of Questar

Energy Services; Chair, Intermountain Healthcare Central Region

Board of Trustees; member, Intermountain Healthcare Board of

Trustees; member, Intermountain Research and Medical

Foundation board.

Healthcare Educator: SarahAnn Whitbeck, Director of

Continuing Medical Education, Intermountain Healthcare.

Community Outreach: Delia Rochon, Director, Community

Benefit/Behavioral Health Programs, Intermountain Healthcare.

Corporate Achievement: Intermountain Homecare & Hospice.

Read more information about each winner and why they were named

a 2015 Healthcare Hero here.

Six Intermountain hospitals receive quality awards

HealthInsight, a not-for-profit organization focused on improving

health and healthcare in three western states (Nevada, New Mexico,

and Utah), recently presented its 2015 Hospital Quality Award to 11

Utah hospitals, including six Intermountain hospitals: Bear River

Valley Hospital, The Orthopedic Specialty Hospital (TOSH),

McKay-Dee Hospital, Park City Medical Center, Riverton Hospital, and

Valley View Medical Center.

The awards are based on hospitals’ performance on 20 inpatient and

outpatient process-of-care measures and a national survey of patient


15 of 20 10/28/15, 1:48 PM

experiences of hospital care. These elements are weighted and

combined to create a single, overall performance ranking. Hospitals at

or above the 75th percentile nationally receive the HealthInsight

Quality Award.

Three Intermountain hospitals receive “Consumer Choice Awards”

National Research Corporation (NRC), the nation’s largest patient

satisfaction measurement firm, again named three Intermountain

hospitals as recipients in their respective geographic markets of the

annual Consumer Choice Award.

Intermountain Medical Center was co-recipient (with University

Health Care) in the Salt Lake City area, McKay-Dee Hospital was the

winner for the Ogden area, and Utah Valley Regional Medical Center

was honored in the Provo-Orem area. Intermountain facilities have

received this same recognition for several consecutive years. Salt

Lake City, Ogden, and Provo-Orem are the only Utah markets studied

by NRC.

The award is given to the most-preferred hospitals based on

consumer perceptions as measured in NRC’s Market Insights survey.

Each year, the study surveys more than 300,000 households

representing consumers in the contiguous 48 states and the District

of Columbia, including approximately 2,000 Utah residents.

According to NRC, the survey is the nation’s largest and most

comprehensive study of its kind.

Logan Regional Hospital named a Patient-centered Care Champion

—twice

National Research Corporation (NRC) also


16 of 20 10/28/15, 1:48 PM

experiences of hospital care. These elements are weighted and

combined to create a single, overall performance ranking. Hospitals at

or above the 75th percentile nationally receive the HealthInsight

Quality Award.

Three Intermountain hospitals receive “Consumer Choice Awards”

National Research Corporation (NRC), the nation’s largest patient

satisfaction measurement firm, again named three Intermountain

hospitals as recipients in their respective geographic markets of the

annual Consumer Choice Award.

Intermountain Medical Center was co-recipient (with University

Health Care) in the Salt Lake City area, McKay-Dee Hospital was the

winner for the Ogden area, and Utah Valley Regional Medical Center

was honored in the Provo-Orem area. Intermountain facilities have

received this same recognition for several consecutive years. Salt

Lake City, Ogden, and Provo-Orem are the only Utah markets studied

by NRC.

The award is given to the most-preferred hospitals based on

consumer perceptions as measured in NRC’s Market Insights survey.

Each year, the study surveys more than 300,000 households

representing consumers in the contiguous 48 states and the District

of Columbia, including approximately 2,000 Utah residents.

According to NRC, the survey is the nation’s largest and most

comprehensive study of its kind.

Logan Regional Hospital named a Patient-centered Care Champion

—twice

National Research Corporation (NRC) also


16 of 20 10/28/15, 1:48 PM

recognized top-performing organizations

at its annual Patient-centered Care

Symposium last month in Washington,

D.C., and honored Intermountain’s Logan

Regional Hospital as a “Patient-centered Care Champion” in two

separate categories: physical comfort and respect for patient

preferences.

One hospital was selected as a champion for each of eight

designated adult inpatient dimensions of patient-centered care:

access to care, continuity and transition, coordination of care,

emotional support, information and education, involvement of family

and friends, physical comfort, and respect for patient preferences.

Life Flight receives Aviation Safety Award

At the recent Air Medical Transport

Conference, Intermountain’s Life Flight

medical transport service received the

2015 Vision Zero Aviation Safety Award.

Presented by Airbus Helicopters, the award

recognizes a program or company that has

demonstrated a commitment to aviation safety, spotlights specific

safety initiatives, and encourages the sharing of ideas so others in the

industry may learn from them. An industry committee judges the

competition.

Life Flight was selected in recognition of its development of safety

risk assessment tools to help guide flight decisions and flight crew

status. The tools help evaluate the health, well-being, and readiness

of flight crew members.

Since it began service in 1978, Life Flight has transported more than

90,000 patients by helicopter, fixed-wing, and ground ambulance to

hospitals across Utah and the Intermountain West. Intermountain’s air


17 of 20 10/28/15, 1:48 PM

recognized top-performing organizations

at its annual Patient-centered Care

Symposium last month in Washington,

D.C., and honored Intermountain’s Logan

Regional Hospital as a “Patient-centered Care Champion” in two

separate categories: physical comfort and respect for patient

preferences.

One hospital was selected as a champion for each of eight

designated adult inpatient dimensions of patient-centered care:

access to care, continuity and transition, coordination of care,

emotional support, information and education, involvement of family

and friends, physical comfort, and respect for patient preferences.

Life Flight receives Aviation Safety Award

At the recent Air Medical Transport

Conference, Intermountain’s Life Flight

medical transport service received the

2015 Vision Zero Aviation Safety Award.

Presented by Airbus Helicopters, the award

recognizes a program or company that has

demonstrated a commitment to aviation safety, spotlights specific

safety initiatives, and encourages the sharing of ideas so others in the

industry may learn from them. An industry committee judges the

competition.

Life Flight was selected in recognition of its development of safety

risk assessment tools to help guide flight decisions and flight crew

status. The tools help evaluate the health, well-being, and readiness

of flight crew members.

Since it began service in 1978, Life Flight has transported more than

90,000 patients by helicopter, fixed-wing, and ground ambulance to

hospitals across Utah and the Intermountain West. Intermountain’s air


17 of 20 10/28/15, 1:48 PM

medical teams include adult, pediatric, neonatal, and respiratory

specialists.

Why it’s important to refer toIntermountain Healthcare by ourproper name

When Intermountain Healthcare adopted its new brand in 2005, we

started using “Intermountain” as the short form of our name.

Consistently referring to our organization as “Intermountain” (the

communities we serve) and “Healthcare” (what we provide)

reinforces our mission of helping people live the healthiest lives

possible.

Our research shows people hold a higher perception of Intermountain

Healthcare when they hear “Intermountain” or “Intermountain

Healthcare” instead of the more impersonal acronym, “IHC.”

Moreover, the national media have traditionally known us as

“Intermountain,” and when we changed the spelling of “Healthcare”

to one word—Intermountain Healthcare—the acronym “IHC” no

longer applied. (While some legal documents still contain the

acronym, we no longer use it in our communications or in our

speech.)

So trustees and all audiences are encouraged to avoid the term “IHC”

and to always refer to our organization by its correct name: either

“Intermountain Healthcare” or “Intermountain.”


18 of 20 10/28/15, 1:48 PM

medical teams include adult, pediatric, neonatal, and respiratory

specialists.

Why it’s important to refer toIntermountain Healthcare by ourproper name

When Intermountain Healthcare adopted its new brand in 2005, we

started using “Intermountain” as the short form of our name.

Consistently referring to our organization as “Intermountain” (the

communities we serve) and “Healthcare” (what we provide)

reinforces our mission of helping people live the healthiest lives

possible.

Our research shows people hold a higher perception of Intermountain

Healthcare when they hear “Intermountain” or “Intermountain

Healthcare” instead of the more impersonal acronym, “IHC.”

Moreover, the national media have traditionally known us as

“Intermountain,” and when we changed the spelling of “Healthcare”

to one word—Intermountain Healthcare—the acronym “IHC” no

longer applied. (While some legal documents still contain the

acronym, we no longer use it in our communications or in our

speech.)

So trustees and all audiences are encouraged to avoid the term “IHC”

and to always refer to our organization by its correct name: either

“Intermountain Healthcare” or “Intermountain.”


18 of 20 10/28/15, 1:48 PM

Visit the online Trustee ResourceCenter to see recent TV ads and videos

Videos from Intermountain Healthcare’s media campaigns are

featured on the Trustee Resource Center at intermountaintrustee.org.

Learn about the Advanced Training Program, Precision Genomics,

Simulation Center, and other advances at Intermountain by visiting

the website. To see the ads, click here or go to

intermountaintrustee.org, click on “What’s New,” and then “Current

Media Campaigns.”

You can also find other resources on the site, including:

Annual Report

Trustee Conference presentations

Trustee newsletter articles and archive

In-depth information about Intermountain

Trustee roles and responsibilities


19 of 20 10/28/15, 1:48 PM

Overview of our healthcare initiatives

Innovation efforts that improve healthcare delivery

Frequently asked questions

If you have questions or comments about Intermountain Trustee,

please Contact Us.

FOR SUBSCRIPTION CHANGES OR PROBLEMS VIEWING THIS EMAIL, please contact the Intermountain HealthcareCommunications Dept. at (801) 442-2836 or reply to [email protected]. Please note that the design of the newslettermay appear differently in different email programs. To see the original design, please view the newsletter in your web browserby clicking on the link in the top right corner.

©2015 Intermountain Healthcare, 36 South State Street, Suite 2200, Salt Lake City, UT 84111

unsubscribe


20 of 20 10/28/15, 1:48 PM

Visit the online Trustee ResourceCenter to see recent TV ads and videos

Videos from Intermountain Healthcare’s media campaigns are

featured on the Trustee Resource Center at intermountaintrustee.org.

Learn about the Advanced Training Program, Precision Genomics,

Simulation Center, and other advances at Intermountain by visiting

the website. To see the ads, click here or go to

intermountaintrustee.org, click on “What’s New,” and then “Current

Media Campaigns.”

You can also find other resources on the site, including:

Annual Report

Trustee Conference presentations

Trustee newsletter articles and archive

In-depth information about Intermountain

Trustee roles and responsibilities


19 of 20 10/28/15, 1:48 PM

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