priti patel “getting employees to share their knowledge isn’t as simple as installing new...
TRANSCRIPT
PRITI PATELPRITI PATEL
“Getting employees to share their knowledge isn’t as simple as
installing new software; Just was Buckman Labs.
Information, InformationInformation, Information
Information in today’s markets is one of the most important commodities a company can possess.
Information and communication is abundant
Comes in various forms but one of the biggest and best source is Internet, which provides cheapest and communication with people all over the world
Manistique Papers Inc.Manistique Papers Inc.
Paper recycling facility with problemThe peroxide they used to remove ink from
old magazines wasn’t working & they don’t why
They turned to chemical supplier company for an answer
Buckman Laboratories Inc.Buckman Laboratories Inc.
Buckman’s “knowledge sharing” system is its 54 online discussion group
Employees are expected to read the posting regularly and respond to questions whenever they can help
Buckman wanted to share not just written reports, but also the “tacit” knowledge inside employees’ head
He even order Mr. Wallace Puckett (research director) to fire three employees who used the system least, Mr. Puckett instead set up rewarded information sharer, by promoting people
Buckman Laboratories IncBuckman Laboratories Inc
They posted Manistique Paper Inc the problem online bulletin board where questions could be posted
Within two days salespeople from Belgium and Finland identified the problem
According to them a bacteria in the paper slurry producing an exzyme that was breaking down the peroxide
A chemical was recommended to control the bacteria, the problem was solved
Key take away pointKey take away point
The mentality that we don’t need help or advise has to be overcome
Some worry that misleading information may be a problem, but with the help of many participants misleading information can be weeded out
Knowledge sharing a lot like what we are doing here today
We each gather knowledge from a database and , in this case through our individual, pair, & organizational analysis presentations information desire to pass it on