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PROACT Human SolutionsMCBy:

Learning to roll

with life’s punches

Presentation to all staff members

How to manage daily stress

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?? Who am I?

Why have you been invited to this presentation?

Getting acquainted

Health in the workplace6 factors :

- Recognition at work

- Respect in the workplace

- Participation in decision-making

- Relationship with supervisors

- Workload

- Work/Life balance

Source : Ergosult, Survey Results Radio-Canada-CBC 2005

The 3 levels of prevention

Primary prevention  Acting on the sources of stress

present in the organization

Secondary preventionActing on personal factors to helpindividuals adapt to the workplace

Tertiary preventionRehabilitating individuals suffering from apsychological problem that impacts on work

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3

Impacts of prevention…

Primary prevention  

Secondary prevention

Tertiary prevention

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3RISK CONSEQUENCES

RISK CONSEQUENCES

RISK CONSEQUENCES

Understand stress, resilience, and the factors that promote resilience

Objectivesof the workshop

Identify realistic, practical strategies to increase your resilience and limit the impact of negative stress on health

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The ability to preserve or build psychological wholeness after a shock or ongoing pressure.

Resilience:

Stress and mental healthOptimal zone

Boredom Panic

PRODUCTIVITY /HAPPINESS

STRESS

+

+

Common indicators

SYMPTOMS IN THE

INDIVIDUALBoredom

Optimal zone

Panic

PHYSICAL Apathy Fatigue

Energetic Upright posture

Agitation Sleep

disturbance

EMOTIONAL

Cynicism Feeling of

uselessness Jealousy Indifference

Feeling of effectiveness

Self-confidence Enjoyment Consistency

Irritability Mood swings Loss of control Worrying

INTELLECTUAL

Procrastination

Slowed functioning

Good concentration

Sound decision-making

Indecisiveness Inefficiency

BEHAVIOURAL Critical Accomplishment Flight Fight

Stress and mental health

Person “A”

PRODUCTIVITY /HAPPINESS

STRESS

Person “B”

Person “C”

+

+

1. Hopeful outlook

The resilientindividual

A positive attitude can help a person become more optimistic. Studies have shown that hopeful people tend to present lower stress levels and a stronger immune system. (Dr. C. Puchalski, Professor, School of Medecine, George Washington University)

Hope...and health

Source : Le Devoir, vol. XCVII no. 17

When people’s level of serenity increases, their immune system improves. (Dr. Patrick Vinay, CHUM, Montréal)

•Normal and predictable• Learning opportunities• Challenges• Potential opportunities• “I can act on the situation”• Seek solutions, not the guilty party• Realistic, clear objectives

Resilient attitudes aboutdifficulties and stumbling blocks:

?What colour are yours?

?

2. Healthy lifestyle

The resilientindividual

1.Social support

2.Ways to relax

3.Regular exercise

4.Interests outside of work

5.Balanced diet

6.Good sleeping habits

7.Moderate consummation of relaxants or stimulants

Healthy Lifestyle

Changing a habit

Relapse

Contemplation

Decision

Action

Maintenance

Termination/ Exit

Pre-contemplation

The six stades of change from Prochaska and DiClemente, adapted by Miller et Rollnick, 1991

The resilientindividual

3. Control over imbalances

R D

What triggers stress?

What triggers stress?Imbalance between:

•competence

•experience

•feeling of control

•support

•self-confidence

Resources Demands•expectations

(number)

•what failure would mean to you

•complexity

•novelty

•constraints

Optimal zone

StressPanic

3 scenarios:

Boredom

How to reduce stress responses

at their source Resources

Examples

•Develop skills

•Consolidate self-confidence

•Regain sense of control

DemandsExamples

•Reduce activities

•Negotiate deadlines

•Clarify expectations

Plan B…

Source : Sonia Lupien, Ph.D. Neuropsychologue, Fondatrice du Centre d’études sur le stress de l’hôpital Douglas dans Châtelaine, janv.06

« Perhaps your stress is the result of others constantly imposing last minute tasks.

Ask yourself what you could do to change the situation. (…) You can’t find a solution? Think about it some more… Most of the time there is an alternative solution. If you can devise a plan B you then end up with two options. This allows you to regain a sense of control allowing for a reduction in your stress level.  ».

What could you do to make things change ?

- At work, you wish to …•Be more recognised •Feel more respected•Participate more actively in decision

making •Entertain better relationships with your

supervisors•Better manage your work load •Receive help to achieve a better work/life

balance

The resilientindividual

RD

4. Self-talk

What does your self-talk sound

like?

“I can’t seem to do anything right””She doesn’t like me”

“It’s going to be a disaster!”“I should..,” “I must…”

“There’s nothing I can do”“They’re doing it on purpose to upset me!”

What does your self-talk sound

like?

Tendency to over-generalize vs. careful, objectiveassessment

Daily worries vs. focusing on the present

Expecting the worst vs. remembering past successes

Rigid requirements vs. flexible expectations andaccepting differences in others

Attributing malicious intent or rejection vs.trying to understand others

Change of sceneWhat works for you ?

The resilientindividual

RD

5. Consistenc

y

‘Purpose’ means:

•finding meaning in your life

•experiencing a sense of consistency between what you feel is right/desirable in your life and the action you take to lead that type of life

Human beings need purpose

Do my goals and actions fit with my values?

Are my goals compatible with each other?

Am I working toward meeting my goals?

Humans need to meet their needsand accomplish their goals

The sense of wellbeing you feel when you accomplish something that is in perfect harmony with yourself (in leisure activities,

relationships, work)

F low

Characteristics of the activity: • requires action and attention (not passive)

• clear, attainable objectives

• feedback; specific immediate result

• challenging enough & possible

• no interruptions or interference

• room for creativity

Conditions that foster flow

consistency

The resilient individual

hopeful outlook

healthy lifestyle

RD

control over imbalances

constructive self-talk

The resilient individual …

MODIFIES his immediate environmentAND

MODIFIES his view of life

Your 2 Goals…

•Set specific, realistic goals.

•Establish means to achieve your plan.

•Foresee obstacles, and plan how to overcome them.

•Establish a timetable and a reward.

Set goals and accomplish them!

Your evaluatio

n of the

presentation

Thank you

for participatingGraphic design: Amélie Bouchard, 2006