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TRANSCRIPT
CASE STUDY
PROCUREMENT TRANSFORMATION FOR AN AUSTRALIA DEFENSE COMPANY
Abstract
Australia based defense company with over $1billion of spend under management looking for end to end procurement
Business Challenge• Digitization: replace paper based processes with digital transactions
• Automation: no-touch/low touch processing
• Consolidate: multiple processes and tools for the procure to pay process
• Integrate procurement and transportation
• Inconsistent methods and varying levels of rigor, compliance and efficiency
• Lack of consistency in the procurement for ordering and billing areas
• Lack of inconsistency is delivery timelines resulting in delays in procuring products
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Infosys Solution• The client was seeking a solution to deliver end to end procurement and delivery
services in an agile, scalable, flexible, cost effective fashion
• The proposed platform delivers a modern user friendly e-commerce technology platform and was achieved by Procurement Management SaaS platform (Ariba) and ServiceNow Service Management platform
• Leveraging 4PL transport business unit with a new instance of Oracle Transport Management (OTM)
• MuleSoft to integrate the various cloud based platforms
• Big data analytics using the Data Lake approach
• An integrated user experience for users with minimal customization.
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Financial:
• Process efficiency with end-to-end process
• Cost Saving Initiatives
Functionality:
• Improve P2P process for better efficiency and effectiveness
• Better user experience for procurement users
• Better supplier experience for suppliers on boarded on the platform
• Reporting capabilities to manage product spend, order lifecycle, operational reporting
• Delivery of Products
Technology:
• Integration with OTM to deliver the ordered products from suppliers to users
• Workflow management to support cross technology processes
• Automation to ensure operational efficiency, minimal customisation and support the ongoing optimisation of processes
• A data lake and data analytics tooling to provide full supply chain data visibility and optimisation opportunities
• An integrated Ariba Network for suppliers to connect with the 4PL platform to accept orders and create invoices and credit notes
Benefits to customer