production floor employee communications 2012
DESCRIPTION
A Case Study on effective internal communications with production floor employees.TRANSCRIPT
HOW TO ENGAGE PRODUCTION FLOOR EMPLOYEES
Using the Power of Internal Communications
A CASE STUDY
ENGAGING PRODUCTION FLOOR EMPLOYEESUsing the Power of Internal Communications
How to Engage Production Floor EmployeesCase Study
• Communication is key to engaging front-line employees, to inspiring their best work.
• But, communicating with the front line is a challenge!
First Remove FrictionDefinition of Friction
• ANYTHING that prevents complete understanding between parties– Friction exists at a number of levels between people
and roles– Friction makes it harder to align staff to strategy and
keep employees engaged.
Remove FrictionCauses of Friction
How to Engage Production Floor Employees – A Case Study
This U.S. metal manufacturer has established superior communication with front line employees.HOW?
The nine-minute audio clip can be downloaded here.
Case Study: How to Engage Production Floor EmployeesTouchscreen Kiosks
• 12 kiosks are installed throughout the facility.
• In offices areas and on the production floor.– Eases access to
information – No mouse or keyboard– No friction!
Case Study: How to Engage Production Floor EmployeesAn Editorial Board Drives Content
• Leadership, Sales, HR, Engineering, Production represented on board
• Meets once a week for 15 minutes– Most fun meeting of the week!
• All members share story ideas on topics of interest.
Case Study: How to Engage Production Floor EmployeesWeekly Newspaper using PDP Tools
• Content is published in a weekly digital newspaper– Displayed on kiosks
• Topics include:– Safety– Quality– Human Interest– HR– Welcome new employees,
visitors
• Stopped the rumor mill!
Case Study: How to Engage Production Floor EmployeesPDP Analytics
• JMP reviews weekly readership reports:– Total reads– Average read time
• (in seconds)
– Average reads per article
– Reads per Employee
• Drives effectiveness of content
Case Study: How to Engage Production Floor EmployeesReal Time Metrics Shared using PDP Tools
• Data is accessible on PCs as well as the touchscreen kiosks.
Case Study: How to Engage Production Floor EmployeesDigital Display of Real Time Metrics
• Metrics communicated at JMP:– Defects by Customer– Production– Defects reported Internally– On time– Scrap in Dollars
• Archery target metaphor makes data easy to understand
Target View
Case Study: How to Engage Production Floor EmployeesDigital Display of Real Time Metrics
• Trend views of on each metric
• View granularities of day, week, month, quarter, year
• Each zone in a target is set to encourage improvement
• Data fields provide additional detail to frontline
Time Series View
Case Study: How to Engage Production Floor EmployeesAnalytics
• Analytics provided on each data point accessed in system
• These reports guide leaders as they communicate metrics and initiatives with the employees
Testimonials“We have had the PDP product in our facility for three years now and it has had a significant impact on our culture and ability to evaluate organizational performance.” – CEO
"The paper really gets the word out. I look forward to reading it every Friday morning. Even when the economy wasn't doing so well it was great to read how the company was responding." – Client Company Engineer
"I think PDP has helped people to gain knowledge on what's going on. It's a really neat system to have." – Manufacturing Frontline Employee
"I really feel like we're getting more information. The paper really helps weed out some of the rumors too." – Manufacturing Frontline Employee
"You definitely know where to find everyone on Friday mornings. First thing people do is check the kiosk. There also seems to be a different air and feeling within the walls." – Vice President
"It's interesting to see what goes on throughout the organization since we can't always talk to each other on a one-on-one basis." – Frontline employee
“I think this is an excellent user friendly communication system.” – Quality Manager
Engage Shop Floor Employees!
www.pdpsolutions.com
866-737-4894
Using the Power of Internal Communications