Efficiency & the Student Experience

Professor Denise Kirkpatrick, University of Western Sydney

Professor Denise Kirkpatrick,

University of Western Sydney

45,000+ students

Quality & Efficiency

• Improving and enhancing quality doesn’t have to mean costing more or decreasing efficiency

What students say

• More like my life

• Know me and act as if you do

• Understand my behaviours & my learning

• Respond to what you know about me

• Personalise my environment & resources

• Use technologies simply & well

Where can we apply this?

• Better understanding of our students & how they learn

• Administrative systems

Students at risk actions

• Pro-active contact

• Active referrals

• Better coordination of support services

• Clarity about which services are of most value, highest use

• Sharing of information across services and faculties

Retention Analytics (domestic undergraduate)

Statistical Models

Risk Categories

Intervention

Statistical modelling

• Data Sources

– Student demographic profile

– Academic performance

– Limited behavioural data

• Factors

– ATAR (high/low)

– GWS/not GWS

– Gender

– GPA (high/low)

• Three models

– Commencing students (before results)

– Commencing students (after results)

– Continuing students

Actions

• CUBE

–Messaging to match risk profile

• School of Business

–Pilot for targeted intervention strategies

• HipSTARS

–Course-based profiling

• School profiling

Future Directions

• Embedded and structured usage in Schools

• Learning analytics

• Unit Sequencing

• Recommendations Engine

Cube: a ‘clever student-centric application which provides clarity for prospective & current students by giving them the freedom to imagine their future & deliver tailored content’

Cube content

• Notifications – important UWS messages • Tasks – user generated • News – derived from the UWS website • Targeted content – customised content for ‘at

risk’ students • Workbooks – ability to create digital notes

(including links and images) • Links – access to University systems

Curriculum mapping tool

• Represents critical components of curriculum

• Contributes to improved curriculum design

• Populates review documentation

• Assurance of learning

• Whole of program view

• Shared & collaborative