Prof. Dr. Gabriella Brigitte Klein Perugia/Italy March 2014 www.suef.unipg.it www.bridge-it.communicationproject.eu www.trainingspices.net www.e-spices.net gabriella.klein@tiscali.it gabriellaklein@gabriellaklein.eu

AFFILIATION Dipartimento di Filosofia, Scienze Sociali, Umane e della Formazione Department of Philosophy, Social Sciences, Humanities and Education Università degli studi di Perugia / University of Perugia Piazza Ermini, 1 - I-06123 Perugia / ITALY tel +39 075 585 4924 / fax +39 075 585 4918 CURRENT RANK Associate Professor of Linguistics (L/LIN-01) teaching Sociolinguistics, Theoretical Linguistics, and Pragmalinguistics

INTERNATIONAL CERTIFICATIONS 2014 GINCO T&T Pilot Course – Grundtvig International Network of Course Organisers 2013 ELITE Executive Programme in Planning and Management of European Funded Projects (ILM – Institute of Leadership and Management / NSF Cyberall Access) 2009 Let Me Learn® Consultant (“Course I of Let Me Learn® Accelerated Training”, scientific direction: Colin Calleja, University of Malta; in cooperation with University of Tarragona/Spain) 2007 SPICES Lead Trainer 1993 Adult Education Trainer for the professional training system Zenger-Miller, Inc.: • FrontLine Leadership • QUEST (Quality Enhancement through Skills Training) • Facilitating Successful Meetings - Der Schlüssel Zu Erfolgreichen Meetings 1988 Training in machine translation at the Logos Technology Center, Mt. Arlington, N.J. (USA), scientific director: Dr. Steve Schneidermann

UNIVERSITY STUDIES (1968-1982) University studies: in Germany, France and Italy "Romanistik" (Romance Studies) "Germanistik" (Germanic Studies) General Linguistics 1982 Acknowledgement of doctor title (PhD/Florence) by Kultusministerium Stuttgart/Germany

1976-81 Research grant by Consiglio Nazionale delle Ricerche / National Council of Research

1974 Doctor in philosophy University of Florence (Istituto di Glottologia/Institute of Linguistics)

110/110 e lode / hon. Title: "Una ricerca di semantica strutturale - il campo 'paura-coraggio'" / A

study of structural semantics – the semantic field ‘fear-courage’. (Prof. Carlo A. Mastrelli, Prof.

Pelio Fronzaroli and Dr. Alberto Nocentini)

LANGUAGE PROFICIENCY Native command: German Fluent command: English, French, Italian Active competence: Spanish Passive competence: Russian Instrumental knowledge: Arabic, Chinese, Mina FIELDS OF SPECIALIZATION / INTEREST Sociolinguistics

Language policy

Urban language studies

Interpretative Sociolinguistics

Conversation Analysis

Interpersonal and Intercultural Communication

Communication in professional situations Computer translation Semantics and pragmatics

MEMBRSHIPS OF SCIENTIFIC SOCIETIES

Key & Key Communications, dal 1994 (co-founder)

International Pragmatics Association, dal 1987

Società Italiana di Glottologia, dal 1982

Societas linguistica europaea, dal 1982

Deutscher Romanistenverband, dal 1981

AIQF Associazione Italiana per la Qualità della Formazione, 1996-1998

Centro Napoletano di Semiotica, 1989-92 (membro del comitato scientifico, 1990-92)

Società di Linguistica Italiana, 1974-1994

MAIN AREAS OF RESEARCH AND SELECTED PUBLICATIONS • Intercultural Communication Klein, Gabriella B. (ed.): BRIDGE-IT Guidelines for Trainers. Deruta/Perugia: Key & Key Communications, 2012.

Klein, Gabriella B./Caruana, Sandro (eds.): Intercultural Communication in Bureaucratic-Institutional Contexts (Proceedings of the Final Conference of the European Project SPICES – Social Promotion of Intercultural Communication Expertise and Skills - 224945-CP-1-2005-1-IT-GRUNDTVIG-G11, Perugia/Italy, 21.09.2007), Conversarii. Studi linguistici del CLA. Didattica, vol. 2. Perugia: Guerra Edizioni, 2008. Klein, Gabriella B. et al., SPICES GUIDELINES. A training methodology for intercultural communication in institutional settings. Perugia: Key & Key Communications (translations in Bulgarian, German, Italian, Slovene, Spanish), Perugia: Key & Key Communications, 2007 [editor and co-author with Sandro Caruana (Malta), Koffi M. Dossou (Italy), David Lasagabaster (Spain), Galya Mateva (Bulgaria), Nataša Pirih Svetina (Slovenia), Johannes Schwitalla (Germany)] • Sociolinguistics Nozioni e strumenti di sociolinguistica. Con esercitazioni e glossario. Roma: ARACNE, 2006 Handeln in und mit Sprache. Koblenz: Universität Koblenz – Landau, 2000 • Conversation Analysis In & Out. Procedure conversazionali e strategie comunicative di inclusione e di esclusione, Napoli: ESI, 2002 [co-editor and co-author with Isabella Paoletti] • Urban Sociolinguistics La città nei discorsi e nell’immaginario giovanile. Una ricerca socio-linguistica a Napoli, Galatina (Lecce): Congedo, 1995 [editor and co-author with Enrica Amaturi] • Language Policy La politica linguistica del fascismo, Bologna: il Mulino, 1986

INTERNATIONAL PROJECTS

2013-2014

Scientific coordinator of the project FEI (Fondo Europeo per l’Integrazione di Cittdini di Paesi Terzi /

European Fund for Integration of Third Country Citizens 2007-2013), Crossing Cities, PROG-104049

2010-2012

Transnational Coordinator of the European project LLP – Grundtvig Multilateral Project: BRIDGE-IT - Be

Relevant to Intercultural Diversity Generation in Europe – Integration Team, 510101-LLP-1-2010-1-IT-

GRUNDTVIG-GMP, http://bridge-it.communicationproject.eu/

2008-2010

Transnational Coordinator of the European project LLP-Grundtvig – learning partnership e-SPICES –

electronic Social Promotion of Intercultural Communication Expertise and Skills - 2008-1-IT2-GRU06-00547

1 www.e-spices.net

2005-2007

Transnational Coordinator of the European project Socrates-Grundtvig – training courses SPICES – Social

Promotion of Intercultural Communication Expertise and Skills 224945-CP-1-2005-1-IT-GRUNDTVIG-G11

www.trainingspices.net

SPICES was nominated for a European Lifelong Learning Award for Quality in Mobility and was honoured

with a

• SILVER AWARD 2008

by the European Commission – Education and Culture DG

SPICES has also been selected and awarded the

• LABEL EUROPEO 2006

by the Ministero del Lavoro e della Previdenza Sociale (Direzione Generale per l’Orientamento e la

Formazione) and the Ministero della Pubblica Istruzione

Active participation in Conferences, Seminars, Workshops, Training Courses and Visiting Professor in: Belgium,

Benin, Bulgaria, Finland, France, Germany, Italy, Malta, The Netherlands, Poland, Portugal, Slovenia, Spain,

Switzerland, United Kingdom

INSTITUTIONAL COURSES AND SEMINARS (HELD AT THE UNIVERSITIES OF PERUGIA AND NAPLES) PERUGIA since 2014 Department of Philosophy, Social Sciences, Humanities and Education since 2013 Linguistics III (Pragmalinguistics and Conversation Analysis) in Speech Therapy (Faculty of

Medicine) since 2012 Linguistics I (General Linguistics) in Speech Therapy (Faculty of Medicine) since 2011 member of the Committee of Doctoral Studies "Culture e linguaggi" (“Cultures and

Languages) 2008-2011 Dynamics of Social Communication (Faculty of Education) since 2008 Department of Humanities and Education since 2007 member of the Erasmus/ECTS Committee (Faculty of Education) since 2004 Sociolinguistics (Faculty of Education) since 2004 Associate Professor of General Linguistics / Glottologia e Linguistica (L-LIN/01) 2003-2012 member of the Committee of Doctoral Studies "Filologia Romanza e Linguistica Generale"

(Romance Philology and General Linguistics) since 2001 departmental coordinator for LLP/Erasmus exchange programmes for students and

professors 2000-2004 also: Professor in charge of Information/Communication Theory at the Faculty of Education

Sciences and at the Faculty of Literature and Philosophy 2001-2002 Sabbatical year for studies in the field of intercultural communication 1998-2001 also: Professor in charge of Sociolinguistics in Communication Sciences at the Faculty of

Literature and Philosophy 1998/1999 also: Professor in charge of Sociolinguistics at the Faculty of Literature and Philosophy (seat

at Terni) 1997/1998 also: Professor in charge of Psycholinguistics at the Faculty of Education Sciences 1994-2004 also: Professor in charge of Sociolinguistics at the Faculty of Education Sciences 1992-2004 Department of Language Sciences, Philology and Literature in the Anglo-Germanic Area,

Faculty of Education Sciences, University of Perugia Senior Lecturer with tenure (Ricercatore confermato) in Linguistics

NAPLES 1991-1992 Sabbatical year for studies in the field of conversation analysis and research on language

and communication in Naples 1984-1992

Department of Modern Philology, Faculty of Literature and Philosophy University of Naples Federico II Senior Lecturer with tenure (Ricercatore confermato) in Linguistics

PERUGIA 1982-1983 Sabbatical year for research on language policy during the Fascist period in Italy 1980-2004 Senior Lecturer with tenure (Ricercatore confermato) of Linguistics 1976-1981 Temporary Research Fellow (with a fellowship granted by the Italian National Research

Council) 1974-1984 Institute of Linguistics, Faculty of Literature and Philosophy,

University of Perugia 1974/1975 Tutor at the University of Perugia

FELLOWSHIPS AND GRANTS 2010-2012 Transnational Coordinator of LLP – Grundtvig multilateral PROJECT: BRIDGE-IT - Be Relevant to

Intercultural Diversity Generation in Europe – Integration Team (510101-LLP-1-2010-1-IT-GRUNDTVIG-GMP) http://bridge-it.communicationproject.eu/

2008-2010 Transnational Coordinator of LLP - Grundtvig – Learning Partnership: electronic Social Promotion of Intercultural Communication Expertise and Skills (2008-1-IT2-GRU06-00547-1 e-SPICES) www.e-spices.net

2007 Grundtvig grant for In-Service training by the National Agency Socrates (Florence) for “Course I of Let Me Learn Accelerated Training” and the “3rd International Let Me Learn Conference” – 9-13 July 2007, Tarragona (Spain)

2005-2007 Transnational Coordinator of a project Socrates - Grundtvig - training courses 224945-CP-1-2005-1-IT-Grundtvig-G11 SPICES - Social Promotion of Intercultural Communication Expertise and Skills

2005-2006 Scientific responsible for a Vigoni grant from the CRUI/DAAD for the exchange of researchers between the universities of Perugia and Würzburg (responsable: Prof. Dr. Johannes Schwitalla) on “The interaction between autochtonous officials and foreign clients of Italian and German public institutions: a sociolinguistic inquiry and perspectives for applying the results”

2005-2006 2 research grants for junior researchers for the following topics: 1. “Definition of primary communication needs of persons in mobility for work and collection of corpora of spoken and written Italian: for the creation of didactic material aimed to the acquisition of typical communication mechanisms 2. “Collection of corpora of spoken and written German aimed to the learning needs of students in mobility with an Erasmus exchange programm in Germany or Austria”

1995 Grant from the Italian National Research Council to conduct researches on "Pragmatics on urban languages: a research in Naples"

1995 University Research grant (MURST 60%) for an investigation on “The intercultural communication: strategies of negotiation”

1994 University Research grant (MURST 60%) for an investigation on “The intercultural communication: strategies of negotiation”

1992 Grant from the Italian National Research Council to conduct researches on "Pragmatics on urban languages: a research in Naples"

1991 Publication fund from the Italian National Research Council to edit the volume: ed. La città nei discorsi e nell'immaginario giovanile. Una ricerca sociolinguistica a Napoli.Galatina (Lecce): Congedo, 1995.

1989 University Research grant (MURST 60%) for an investigation on Language Policy during Fascism in Naples

1987 Study and research grant from the Deutscher Akademischer Austauschdienst to visit the Institut für deutsche Sprache, Mannheim (August 24, September 25, 1987), to continue the research project on "Language and Communication in Naples", and to participate in the "XX. Romanistentag" (Freiburg, FRG, September 18-20, 1987)

1985 Deutscher Akademischer Austauschdienst grant to participate in the "VII. Kongress der Internationalen Vereinigung für Germanische Sprach- und Literatur wissenschaft" (Göttingen, FRG, August 25-30, 1985) and to visit the Institut für deutsche Sprache, Mannheim (FRG), to organize field research in an urban setting; project title: "Language and Communication in Naples"

1985 University research grant (MPI 60%) to participate in the Conference of the International Pragmatics Association (Antwerp, Belgium, August 17-22, 1987) and in the Seminar on "Metodi di analisi delle produzioni discorsive" (Bari, Italy, October 9-11, 1987)

1980 Grant from the Italian National Research Council to conduct research in Italian archives on language policy under Fascism

1981-82 1984

University research grants (MPI 60% - Ministry of Education)) to conduct research on language policy under Fascism in Italy and Nazism in Germany

1976-81 Fellowship granted by the Italian National Research Council, Italy

COLLABORATION IN OTHER FINANCED RESEARCH PROGRAMS 2013-2014 Collaborazione come partner e responsabile scientifica al progetto FEI 2012 – Azione 7

(Capacity Building) CROSSING CITIES (PROG-104049) (capofila: Comune di Marsciano) 2010-2012 Collaborazione scientifica al progetto Grundtvig Multilateral Project ARTERY, Art –

Education – Therapy (510260-LLP-1-2010-1-PL-GRUNDTVIG-GMP) http://www.arteryproject.eu (coordinatore: Grodzki Theatre, Polonia)

1993 Center for socio-cultural and school support for immigrants and their children (co-financed by EEC and the Region of Umbria/Italy) - CIDIS / Perugia

1993 Edition of a multilingual guide for immigrants on the Italian school (co-financed by EEC and the Region of Umbria/Italy) - CIDIS / Perugia

1992 Project ISI (Information School Immigrants) of the CIDIS (Center of Information, Documentation and Initiative for Development) - Perugia

1991-1994 investigation on verbal communication as part of a broader project of research and intervention in inter-ethnic contexts within some of Milan's (and Perugia's) kindergartens (scientific director: Serena Di Carlo, Prof. of Psycholinguistics at the University of Perugia)

1988-1989 Italian/American Logos Research Program for computer translation, particularly of the language pair German/Italian (scientific director: Steve Schneidermann: Logos Technology Center, USA, and Annibale Elia, University of Salerno, Italy)

1988 Training in computer translation at Logos Technology Center, Mt. Arlington, N.J., USA, under the scientific direction of Steve Schneidermann

1987-1988 Project on "Life and communication styles in an urban setting" (University research grant: MPI 60%; director: Enrica Amaturo, Dept. of Sociology, University of Naples)

1986-1988 Project on "Issues Related to the Text" (University research grant: MPI 60%; director: Alberto Varvaro and Olimpia Vozzo Mendia, Dept. of Modern Philology, University of Naples)

1979-1981 Integrated research project "MAE - enti vari" (Ministry of Foreign Affairs - Other Institutions): "Interventi a favore dei figli di lavoratori emigrati della Regione Umbria" (Programs for Children of Emigrants from the Region of Umbria; director: Serena Di Carlo, Pedagogical Institute, Education Faculty of the University of Perugia)

1979 Research project of the Pedagogical Institute, Education Faculty of the University of Perugia on the conditions and perspectives of the Italian school for Italian emigrant children abroad

1977-1978 Research on Italian immigrant workers' needs for a technical-linguistic education in the FRG (sponsored by ISFOL, Rome; scientific director: Tullio De Mauro, Institute of Language Philosophy, University of Rome).

CONFERENCES AND LECTURES HELD AT OTHER UNIVERSITIES OR CULTURAL INSTITUTIONS Language Policy Under Fascism 2003 "De la langue 'unitaire' à la langue 'autarcique': le discours sur la langue pendant le fascisme en

Italie", contribution at the Symposium on Le discours sur la langue dans les régimes autoritaires, University of Lausanne (Centre de conférences du Louverain - Neuchâtel, Swiss, 2.-4.10.2003)

2001 "Mussolini et la langue italienne", contribution at the Symposium on La linguistique des dictateurs, University of Lausanne (Crêt-Bérard, Swiss, 15.9.2001)

1991 Institute of Italian Culture, Turku 1985 University of Genoa 1984 University of Calabria 1984 Education Faculty of the Università della Sapienza, Rome 1983 University of Tübingen Conversation Analysis and Communication Styles in Naples 2003 "Speech quotations in Naples: how young Neapolitans construct their identity through

conversation” (with Esther Monaco) in the symposium on "Aspetti dell'italiano parlato. Tra lingua nazionale e varietà regionale / Aspekte des gesprochenen Italienisch. Zwischen Nationalsprache und regionaler Vielfalt" – University of Hannover / Italian Institute for Culture, Wolfsburg (Germany)

2000 “The network in the conversation – the conversation in the network: ‘we call this...’ –inclusion/exclusion strategies” - University of Lecce

1991 "The speech quotation as a conversation strategy" - Centro Napoletano di Semiotica, Naples 1991 "Conversation strategies in Naples" - University of Helsinki 1990 "Conversational variations" - Centro Napoletano di Semiotica, Naples 1989 "The Naples’s language" - University of Cassino 1989 "Speech quotation as conversation strategy" - Institut für deutsche Sprache, Mannheim 1987 "The research design" Dep.of Sociology, Naples 1987 "For an analysis of the conversation" - University of Lecce 1987 "Code switching as a conversation strategy" - Institut für deutsche Sprache, Mannheim Lectures on Italian Sociolinguistics 1991 University of Turku The intercultural communication 2012 “Interaction between public service and migrants: which new challenges for the personnel?”.

Yozgat sett. 2012 (http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/main/document/document.php?cidReq=EXHIBITION)

2012 “Interaction between public service and migrants: 10 recommendations”, Yozgat sett. 2012 (http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/main/document/document.php?cidReq=EXHIBITION)

2011 “L’interazione tra servizio pubblico e migranti: quali sono le nuove esigenze a livello di personale?” Convegno internazionale: Public Service and Integration of Migrants in the European Union. Confédération Européenne des Syndicats Indépendants (CESI), Vienna (29-30.09.2011) www.cesi.org/migration/en

2010 “Intercultural communication in Bureaucratic-Institutional Contextes - The SPICES training methodology” (workshop con Koffi M. Dossou) - Convegno internazionale: Linguistic and cultural diversity within European learning communities: cross-cultural and trans-national perspectives. The Second International Conference on Linguistic and Intercultural Education (CLIE2), Herceg Novi / Montenegro, 10-12 June 2010

2010 “Dealing with bureaucratic terminology” – Conferenza Finale del progetto e-SPICES, Università degli studi di Perugia, 27 maggio 2010

2010 “Il progetto SPICES e le sue applicazioni nella didattica linguistica” - 2° GIORNATA DELL'INSEGNAMENTO DELL'ITALIANO L2 – Conferenza Italiano L2 a scuola: dall'orizzonte dell'integrazione alle buone pratiche in classe, Università per Stranieri di Perugia, 22 maggio 2010

2009 “Let Me Learn in the SPICES project” – Università degli studi di Perugia, 22 ottobre 2009

2009 “The e-SPICES project” - Perugia, 21 ottobre 2009

2009 “The SPICES Guidelines” - Perugia, 20 ottobre 2009

2009 “The SPICES Methodology” (con Koffi. M. Dossou), Perugia, 19 ottobre 2009

2009 “Presentation of the SPICES Grundtvig Training Course Project (2005-2007)” - Perugia, 18 ottobre 2009

2009 “Intercultural communication strategies” (con Koffi M. Dossou) – The First Malta International Forum on Learning, Università degli studi di Malta, 26 giugno 2009

2009 “SPICES and current e-spices” (con Koffi M. DOSSOU) - Faculty of Social Work, Sittard/Olanda, 6 marzo 2009

2009 Presentazione degli obiettivi del progetto e-SPICES (con Koffi M. DOSSOU) - EST Education Centre, Wadowice, 30 aprile 2009

2009 Seminario sul progetto SPICES - Sprachwissenschaftliche Abteilung, Università di Würzburg/Germania, 25-29 maggio 2009

2009 “Written and spoken institutional materials” (con Koffi M. DOSSOU) – Mehmet Begen Ilkögretim Okulu Okul Aile Birligi, Konya/Turchia, 18 aprile 2009

2009 “The SPICES Methodology & its GUIDELINES” – Mehmet Begen Ilkögretim Okulu Okul Aile Birligi, Konya/Turchia 17 aprile 2009

2009 “Which Communication Tools for an Increasingly Multicultural Europe?” (con Koffi M. Dossou) - Conferenza ICC, Firenze, 28 marzo 2009

2009 Esposizione del progetto SPICES alla mostra ufficiale della Commissione Europea (con Koffi M. Dossou e Maurizio Pattoia) – Commissione Europea, Bruxelles, 2-3 marzo 2009

2007 “The use of conversation analysis in L2 training: An experience from the European project SPICES” - II International Seminar on Applied Linguistics,ISAL, Universitat Jaume I, Castellón de la Plana/Spagna, 8 novembre 2007

2007 “Intercultural Communication Training and Learning Profiles: How can the personal learning profile affect the acquisition of intercultural communication expertise and skills?” - 3rd International Let Me Learn Conference (9-13/7/2007), ’Universitat Rovira i Virgili, Tarragona/Spagna, 11 luglio 2007

2007 “SPICES: a Grundtvig training course projec” - kick-off meeting "MCCC: A Working Group on Multilingualism and Cross-Cultural Communication" within the framework of the Compostela Group of Universities, Erasmushogeschool, Bruxelles, 9 marzo 2007

2006 Presentazione del progetto SPICES alla premiazione per il Label Europeo 2006, Ministero del Lavoro e della Previdenza Sociale, 19 dicembre 2006

2006 “Presentation of the SPICES project’s interim results” - Grundtvig Coordinators meeting, Commissione Europea, Bruxelles, 29 novembre 2006

2006 Presentazione del progetto SPICES - Center za slovenščino kot drugi/tuji jezik (Centro per Sloveno come Lingua Seconda/Straniera), Univertà di Ljubljana/Slovenia, 6-9 October 2006

2006 Esposizione e presentazione dei materiali del progetto SPICES (con Koffi M. Dossou) - mostra “the Souk” del III Mediterranean University Forum, St. Julians/Malta, 8-10 giugno 2006

2006 La presentazione del progetto SPICES - Centro Linguistico d’Ateneo, Università degli studi Perugia, 25 maggio 2006

2006 Presentazione del progetto SPICES - Final Let Me Learn Conference (23-25/03/2006), Marsascala/Malta, 25 marzo 2006

2006 Presentazione del progetto SPICES (con Koffi M. Dossou) - Università di Malta e Ministry of Education, Msida/Malta, 11 gennaio 2006

2005 Presentazione del progetto SPICES (con Koffi M. Dossou e Veronika Wiederin) - Atelier:'I Mediterranei', South/East Dialogue, 13–17/12/2005, 'Il Perugino', Città della Pieve, 17 dicembre 2005

2004 "Public officials – foreign citizens communication - University of Bergamo 2002 "Communication in the City: a social skill neglected by the textbooks for immigrants to learn the

Italian language”. Contribution at the congress on "Città plurilingui. Lingue e culture a confronto in situazioni urbane" - Centro Internazionale sul Plurilinguismo at the University of Udine

1998 “The intercultural communication” – Training for teachers, Cidis Perugia, Terni 1997 “Sociolinguistic and Cultural Literacy for Immigrants” - Conference with workshop for teachers,

Reggio Emilia 1996 Contribution at the meeting of CIDIS/ARCI “Apriti Sesamo. Towards a Sociolinguistic Literacy of

Immigrant Adults” - CIDIS, Perugia 1994 "The intercultural conversation in the classroom and the conversation analysis" - IRRSAE Toscana,

Florence 1994 “Communication. Course of Sociolinguistic and Cultural Literacy for Immigrants”. Training seminar

for Intercultural Educators - CIDIS, Perugia 1992 "Verbal and non-verbal communication in multi- and inter-lingual situations of immigrants in Italy"

- CIDIS, Perugia Communication principles 2005 "Public officials – citizens communication - University of Würzburg (Germany) – seminar within the

Socrates/Erasmus exchange programm 2004 “Verbal interaction strategies at workplaces” - University of Freiburg (Germany) – seminar within

the Socrates/Erasmus exchange programm 2003 “The classroom communication” - University of Palermo – interactive seminar together with Koffi

Dossou 2003 “Verbal interaction strategies in the classroom” – University of Würzburg (Germany) – seminar

within the Socrates/Erasmus exchange programm 2002 “The classroom communication” – University of Würzburg (Germany) – seminar within the

Socrates/Erasmus exchange programm 2001 “The communication of and in the organizations: the public communication and beyond” -

University of Trieste – Workshop on La valutazione della comunicazione pubblica, Pordenone 2000 “Sociolinguistica e analisi della conversazione” - University Koblenz-Landau (Germany) 1998 “Communication in the relationship therapist - patient” - Istituto Don Guanella, Perugia 1998 “For a pragmatics of communicaton” - Centro L2, Università di Perugia 1998 “Pragmatic system and conversational typologies” - Centro L2, Università di Perugia 1997 “Principles in communication and second language teaching” - Centro L2, Università di Perugia

EXPERIENCE AND ACTIVITIES IN THE FIELD OF COMMUNICATION TRAINING ESPECIALLY ON THE COMMUNICATION IN AND OF ORGANIZATIONS 2014 GINCO T&T Pilot Course – Grundtvig International Network of Course Organisers 2011-2012 Development of online courses in intercultural communication for institutional contexts

(BRIDGE-IT - Be Relevant to Intercultural Diversity Generation in Europe – Integration Team - 510101-LLP-1-2010-1-IT-GRUNDTVIG-GMP)

2005-2007 Development of a training methodology in intercultural communication for institutional

contexts (SPICES – Social Promotion of Intercultural Communication Expertise and Skills - 224945-CP-1-2005-1-IT-GRUNDTVIG-G11,) and holding international training courses SPICES in Italy, Bulgaria and Malta http://www.trainingspices.net/

since 1995 communication trainings in professional contexts within the framework of vocational

training activities of the Region Umbria, in particular for Consortium ITER/Perugia and Terni and Consortium AURIGA/Perugia, on:

face-to-face communication with clients

interpersonal communication on the phone

communication in contexts of conventions and congresses

enterprise communication: meetings

communication in the training seminars

intercultural and international communication

interpersonal and intercultural communication for professionals working in immigrant centres

front-line communication

communication in the health system 1994 analyses the information and communication system, within a broader analysis on human

resources at the Company Mobil Oil Togo (Lomé, Togo, West Africa) in collaboration with the Bureau d'Etudes et de Développement (ref. Prof. Dr. Francis Adjakly, Lomé)

1994 elaborates a new concept of sociolinguistic and cultural literacy in intercultural context

developing and conducting a training seminar for Intercultural Educators for Adults (for CIDIS and ARCI, Perugia, co-financed project of EC and Regione Umbria)

1993 completes successfully the Instructor Certification Seminars for the Zenger-Miller, Inc.

Training Systems:

FrontLine Leadership

QUEST (Quality Enhancement through Skills Training)

Der Schlüssel Zu Erfolgreichen Meetings (Facilitating Successful Meetings) 1993 holds professional trainings in collaboration with the Roland Berger & Partner Group (ref. Dr

Alfredo Capelletti, Milan and Dr Andreas Miczaika, Berlin) for the Deutsche Telekom (Germany) using the above mentioned Training Systems Zenger-Miller regarding issues like:

the business communication,

the information and communication flows in the company,

the communication between colleagues,

the communication between managers and collaborators,

the communication in work meetings,

the communication with the client,

the communication at conventions,

the communication in train the trainer seminars.

1992-93 develops and conducts professional trainings on business communication in collaboration

with the Systema Beratergruppe (ref. Dr Dieter Kittel, Germany) for INA rullini S.p.A. (ref. Rainer Stephan, Italy) on:

Communication strategies and argumentation for sailing and consulting (two courses)

Successful communication on the phone

Communication strategies for sailing and consulting in conventions since 1979 number of professional training seminars in schools in Italy and other European countries

on subjects of language education

PUBLICATIONS Monographs 2006 Nozioni e strumenti di sociolinguistica. Con esercitazioni e glossario. Roma: ARACNE editrice. 2003 Lezioni di sociolinguistica. Con esercitazioni e glossario. Perugia: Morlacchi Editore, 3a ed. riveduta e

ampliata. 2001 Lezioni di sociolinguistica. Con esercitazioni e glossario. Perugia: Morlacchi Editore, 2a ed. riveduta e

ampliata. 2000 Lezioni di sociolinguistica. Con esercitazioni e glossario. Perugia: Morlacchi Editore, 1a ed. 2000 Handeln in und mit Sprache. Koblenz: Universität Koblenz – Landau. 1986 La politica linguistica del fascismo. Bologna: Il Mulino. 1977 La sociolinguistica. Orientamenti di ricerca negli Stati Uniti, in Gran Bretagna e nella Repubblica

Federale Tedesca. Firenze: La Nuova Italia. Edited and co-authored books 2012 (with Carmel Borg). BRIDGE-IT face-to-face learning activities. Deruta: Key & Key Communications

(http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/courses/BRIDGEITTRAINING/document/PUBLICATIONS/BRIDGE-IT_Training_F2F_EN.pdf?cidReq=BRIDGEITTRAINING)

2012 (with Dossou, Koffi M.). Our Communication Concept. Deruta: Key & Key Communications

(http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/courses/BRIDGEITTRAINING/document/PUBLICATIONS/OUR-COMMUNICATION-CONCEPT.pdf?cidReq=BRIDGEITTRAINING)

2012 (ed. with contributions by Klein, Gabriella B. / Philip Bonanno / Carmel Borg / Koffi M. Dossou).

BRIDGE-IT Guidelines For Trainers. Deruta: Key & Key Communications (http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/courses/BRIDGEITTRAINING/document/PUBLICATIONS/BRIDGE-IT-Guidelines-for-trainers-EN.pdf?cidReq=BRIDGEITTRAINING)

2008 (ed. with contributions by Klein, Gabriella B. / Sandro Caruana). Intercultural Communication in

Bureaucratic-Institutional Contexts (Proceedings of the Final Conference of the European Project SPICES – Social Promotion of Intercultural Communication Expertise and Skills - 224945-CP-1-2005-1-IT-GRUNDTVIG-G11, Perugia/Italy, 21.09.2007), Conversarii. Studi linguistici del CLA - Sezione DIDATTICA, vol. 2. Perugia: Guerra Edizioni.

2007 (ed. with contributions by Klein, Gabriella B. / Caruana, Sandro / Dossou, Koffi M. / Lasagabaster, David

/ Mateva, Galya / Pirih Svetina, Nataša / Schwitalla, Johannes). SPICES GUIDELINES. A training methodology for intercultural communication in institutional settings. Perugia: Key & Key Communications (risultati del progetto SPICES. Social Promotion of Intercultural Expertise and Skills finanziato dalla Commissione Europea nell’ambito diel Socrates Programme, Grundtvig Training Courses – 224945-CP-1-2005-1-IT-GRUNDTVIG-G11). The book is translated, under the direction of

Gabriella B. Klein, with adaptations from different cultural and linguistic context into: Bulgarian, Italian, Slovene, Spanish and German.

2007 (ed.) SPICES Guidelines. Eine Trainingsmethode zur interkulturellen Kommunikation in institutionellen

Bereichen, Perugia, Key & Key Communications, German transl. by Johannes Schwitalla, Veronika Wiederin & Katrin Hee.

2007 (ed.) SPICES Guidelines. Un metodo per la formazione alla comunicazione interculturale in situazioni

istituzionali, Perugia, Key & Key Communications; Italian transl. by Elisabetta Siliotti & Paola de Rosa. 2007 (ed.) SPICES Guidelines. Método de formación para la comunicación intercultural en ámbitos

institucionales, Perugia, Key & Key Communications; Spanish transl. by David Lasagabaster & Begoña Blanco.

2007 (con Dossou, Koffi M.). La comunicazione interculturale in situazione istituzionale. Perugia: Key & Key

Communications (appointed by Scuola di Amministrazione Pubblica – Villa Umbra) 2007 (with Dossou, Koffi M.). Informazione e comunicazione turistica per personale dei servizi turistici

associati. Perugia: Key & Key Communications (appointed by Scuola di Amministrazione Pubblica – Villa Umbra)

2006 (with Biasi, Marina / Dossou, Koffi M.). Gestione dell’accoglienza e dei colloqui telefonici: Corso di

comunicazione interpersonale per portieri e centralinisti. Perugia: Key & Key Communications (appointed by Scuola di Amministrazione Pubblica – Villa Umbra).

2005 (with Dossou, Koffi M.). La comunicazione d’aula: strumenti sociolinguistici e di comunicazione. Con

Esercitazioni, Glossario, CD-ROM. Perugia: Key & Key Communications. 2004 (with Biasi, Marina / Dossou, Koffi M.). La comunicazione pubblica: formazione alla relazione con il

“cliente”. Perugia: Key & Key Communications (appointed by Scuola di Amministrazione Pubblica – Villa Umbra).

2003 (with Biasi, Marina). La comunicazione voce-a-voce: il colloquio telefonico. Perugia: Key & Key

Communications (appointed by Unità Sanitaria locale USL2 Perugia). 2002 (ed. con Paoletti, Isabella). In & Out. Procedure conversazionali e strategie comunicative di inclusione e

di esclusione. Napoli: ESI. 2002 (with Dossou, Koffi M.). Per un'efficace comunicazione d'aula (elementi minimi). Perugia: Key & Key

Communications. 2002 (with Biasi, Marina / Dossou, Koffi M.). La comunicazione nel rapporto interpersonale e nel lavoro: per

una migliore gestione dell’informazione. Perugia: Key & Key Communications. 2001 (with Dossou, Koffi M.). Lavorare in team. Strumenti & strategie di comunicazione per un

miglioramento continuo. Perugia: Key & Key Communications (appointed by ASL3 Umbria). 2001 (with Biasi, Marina / Dossou, Koffi M.). La comunicazione voce-a-voce: il colloquio telefonico. Perugia:

Key & Key Communications. 2001 (with Biasi, Marina / Dossou, Koffi M.). La riunione: strumento e strategia di comunicazione – corso

base. Perugia: Key & Key Communications (appointed by Comune di Umbertide). 2001 (with Biasi, Marina / Dossou, Koffi M.). La comunicazione nel rapporto interpersonale e nel lavoro

(minimal edition). Perugia: Key & Key Communications. 2000 (with Biasi, Marina / Dossou, Koffi M.). La comunicazione nel rapporto interpersonale e nel lavoro.

Perugia: Key & Key Communications (appointed by Unità Sanitaria locale USL2 Perugia e della ASL3 Umbria).

2000 (with Biasi, Marina / Dossou, Koffi M.). La comunicazione nel rapporto interpersonale (corso base).

Perugia: Key & Key Communications. 1998 (ed.). Osservare e valutare la comunicazione nelle & delle organizzazioni (II parte – numero

monografico). Rassegna Italiana di Valutazione, http://www.valutazione.it/rassegna. 1995 (ed.). La città nei discorsi e nell'immaginario giovanile. Una ricerca socio-linguistica a Napoli. Galatina

(Lecce): Congedo. 1989 (ed.). Parlare in città. Studi di sociolinguistica urbana. Galatina (Lecce): Congedo.

Articles In books: i.c.s. (with Dossou, Koffi M. / Pasquandrea, Sergio). “Embodying epistemicity: Negotiating (un)certainty

through semiotic objects”. In: Communicating certainty and uncertainty in medical, supportive and scientific contexts. Benjamins: ISBN

i.c.s. (with Pasquandrea, Sergio). “Multimodalità nella comunicazione interculturale in contesti istituzionali: la

mitigazione dei tecnicismi”. In: Immacolata Tempesta, Massimo Vedovelli (eds.). Di Linguistica e di Sociolinguistica. Studi offerti a Norbert Dittmar. Roma: Bulzoni: 247-276. ISBN

2014 (with Szczepaniak-Kozak, Anna). “L2 textbook evaluation in view of L2 adult learners’ real

communication needs: a study of bureaucratic-institutional communication skills“ in: Emilia Wąsikiewicz-Firlej / Hadrian Aleksander Lankiewicz / Anna Szczepaniak-Kozak (eds.). Culture and Creativity in Discourse Studies and Foreign Language Pedagogy. Piła: PWSZ: 93-11. ISBN 978-83-?????-??-?

2013 “Communication needs of adults-in-mobility (migrants) in first-impact situations in an intercultural

perspective. The outline of an educational project”. In: Hadrian Lankiewicz / Emilia Wąsikiewicz-Firlej (eds.). From classroom to workplace: Advances in applied linguistics. Piła: PWSZ: 157-176. ISBN 9788362617234

2012 “Dealing with bureaucratic language: two case studies”. In: Hadrina, Lankiewicz; Emilia Wasikiewicz-

Firlej (eds.). Informed teaching. Premises of modern foreign language pedagogy. Pila (Polonia):PWSZ: 13-26. ISBN: 9788362617104

2011 “Conclusion”. In: BRIDGE-IT Team. Good Training Practices for ‘Adults-in-Mobility’ and ‘Adults-in-

Contact-with-Mobility’ within the bureaucratic-institutional context. Deruta: Key & Key Communications: 65-68 (http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/courses/BRIDGEITTRAINING/document/PUBLICATIONS/BRIDGE-IT-Good-Training-Practices-for-AMs-ACMs.pdf?cidReq=BRIDGEITTRAINING).

2011 (with Siena, Raffaela) “Good Training Practices for Adults-in-Contact-with-Mobility – Italy – Appendix:

Training Courses for Adults-in-Contact-with-Mobility - Italy”. In: BRIDGE-IT Team. Good Training Practices for ‘Adults-in-Mobility’ and ‘Adults-in-Contact-with-Mobility’ within the bureaucratic-institutional context. Deruta: Key & Key Communications: 17-26 (http://lnx.bridge-

it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/courses/BRIDGEITTRAINING/document/PUBLICATIONS/BRIDGE-IT-Good-Training-Practices-for-AMs-ACMs.pdf?cidReq=BRIDGEITTRAINING).

2011 (with Kucher, Katharina / van Schaeren, Hilde) “Introduction: From SPICES to e‐SPICES to BRIDGE‐IT … a

long way - The new way: a bridge on our way - Identifying Good Training Practices for Adults-in-Mobility and Adults‐in‐Contact‐in‐Mobility”. In: BRIDGE-IT Team. Good Training Practices for ‘Adults-in-Mobility’ and ‘Adults-in-Contact-with-Mobility’ within the bureaucratic-institutional context. Deruta: Key & Key Communications: 3-7 (http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/courses/BRIDGEITTRAINING/document/PUBLICATIONS/BRIDGE-IT-Good-Training-Practices-for-AMs-ACMs.pdf?cidReq=BRIDGEITTRAINING).

2011 “Introduction: The need for this survey”. In: BRIDGE-IT Team. Communication needs in first impact

situations. Deruta: Key & Key Communications: 4-5 (http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/courses/BRIDGEITTRAINING/document/PUBLICATIONS/Communication-needs-in-first-impact-situations--collective-report-.pdf?cidReq=BRIDGEITTRAINING).

2011 (with Pecorelli, Nevin / Siena, Raffaela) “First-impact situations in Italy. In: BRIDGE-IT Team.

Communication needs in first impact situations. Deruta: Key & Key Communications: 17-21 (http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/courses/BRIDGEITTRAINING/document/PUBLICATIONS/Communication-needs-in-first-impact-situations--collective-report-.pdf?cidReq=BRIDGEITTRAINING).

2011 (with Dossou, Koffi M.) “Emerging communication needs and subsequent training needs”. In: BRIDGE-IT

Team. Communication needs in first impact situations. Deruta: Key & Key Communications: 43-46 (http://lnx.bridge-it.communicationproject.eu/web/htdocs/bridge-it.communicationproject.eu/dokeos/courses/BRIDGEITTRAINING/document/PUBLICATIONS/Communication-needs-in-first-impact-situations--collective-report-.pdf?cidReq=BRIDGEITTRAINING).

2010 “Principi di comunicazione nell'aula scolastica”. In: Claudio Vinti (ed.). Ça a terminé comme ça.

CONVERSARII. Studi linguistici del CLA. Sezione ricerca, 4. Perugia: Guerra Edizioni: 41-54. ISBN: 9788855702881

2010 Prologue. In: Colin Calleja, Bernard Cauchi, Michael Grech: Education and Ethnic Minorities in Malta.

Malta, e-SPICES Learning Partnership: ix-xii. 2009 (with Caruana, Sandro). “Costruzione conversazionale dell’‘essere-straniero’ in istituzioni in Italia e a

Malta”. In: Marilena Fatigante, Laura Mariottini e M. Eleonora Sciubba (a cura di), Lingua e Società. Scritti in onore di Franca Orletti. Milano, FrancoAngeli: 306-316.

2008 (with Siliotti, Elisabetta). “La terminologia nella didattica interculturale”. In: Lorenzi, Franco (ed.),

Terminologia grammaticale e metalinguistica nell'insegnamento delle lingue straniere, Conversarii. Studi linguistici del CLA - Sezione RICERCA, Perugia: Guerra Edizioni: 81-92.

2007 (with Dossou, Koffi M.). “Starting points, goals and fundamental precepts”. In: Gabriella B. Klein (ed.),

SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications:19-35.

2007 (with Caruana, Sandro / Dossou, Koffi M., Lasagabaster David, Mateva Galya, Pirih Svetina Nataša &

Schwitalla Johannes). “The SPICES Training Method”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 49-88.

2007 (with Begoña, Blanco / Calleja, Colin / Caruana, Sandro, Djakova Ivanka, Dossou Koffi M., Ferbežar Ina, Lasagabaster David, Mateva Galya, Pirih Svetina Nataša, Schwitalla Johannes, Siliotti Elisabetta & Wiederin Veronika). “Tools for Trainers and Facilitators”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 89-154.

2007 (with Caruana, Sandro / Siliotti, Elisabetta). “Prototype of training packs for adults-in-mobility.

Adaptation and development of activities to suit Maltese context”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 161-203.

2007 (with Dossou, Koffi M.). “Prototype of training packs for adults-in-contact-with-mobility and for

integrated training with adults-in-mobility”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 205-218.

2007 (with Caruana Sandro, Dossou Koffi M., Lasagabaster David, Mateva Galya, Pirih Svetina Nataša,

Schwitalla Johannes). “Presentation of the Spices Guidelines”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 13-17.

2007 (with Siliotti, Elisabetta). “Prototipo di attività formative per adulti-in-mobilità. Adattamento al contesto

italiano”. In: Gabriella B. Klein (ed.), SPICES Guidelines: Un metodo di formazione alla comunicazione interculturale in situazioni istituzionali, Perugia, Key & Key Communications, 159-198.

2007 “Possible selection criteria for informants as adults-in-mobility”. In: Gabriella B. Klein (ed.), SPICES

Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 97.

2007 "Possible selection criteria for informants as adults-professionally-in-contact-with-mobility”. In: Gabriella

B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 98.

2007 “Semi-structured ethnographic interviews with the informant as adult-in-mobility”. In: Gabriella B. Klein

(ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 99-100.

2007 “Semi-structured ethnographic interviews with the informant as adult-in-contact-with-mobility”. In:

Gabriella B. Klein / Caruana, Sandro / Dossou, Koffi M. / Lasagabaster, David / Mateva, Galya / Pirih Svetina, Nataša / Schwitalla, Johannes: SPICES GUIDELINES. A training methodology for intercultural communication in institutional settings. Perugia: Key & Key Communications: 101.

2007 “Questionnaire for the informant as adult-in-mobility”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A

training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 102-103

2007 “Questionnaire for the informant as adult- professionally-in-contact-with-mobility”. In: Gabriella B. Klein

(ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 104-105.

2007 “Analysis of written communication: results emerging from a training activity with adults-in-mobility in

Italy”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications : 118-119.

2007 “Conversation analysis of interactions (1)”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 133.

2007 “Conversational aspects of an interaction and general considerations”. In: Gabriella B. Klein (ed.), SPICES

Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 140-142.

2007 (with Caruana, Sandro). “Observation grids for SPICES integrated training with adults-in-mobility &

adults-in-contact-with-mobility”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 153-154.

2007 (with Dossou, Koffi M.). “Model lesson plan carried out with civil servants from the local council

(Comune) of two Italian cities”. IIn: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 151.

2007 (with Wiederin, Veronika). “Conversational transcription of an interaction at an Italian public office”. In:

Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 130-131.

2007 (with Dossou, Koffi M. / Siliotti, Elisabetta). “The spoken and the written dimensions in training books

and materials”. In: Gabriella B. Klein (ed.), SPICES Guidelines: A training method for intercultural communication in institutional settings. Perugia: Key & Key Communications: 94-96.

2007 (with Caruana, Sandro). "Intercultural communication within institutional and bureaucratic settings :

adults-in-mobility and adults-professionally-in-contact-with-mobility in Malta and Italy". In: Stein, Barbara (ed.): Wege zu anderen Sprachen und Kulturen. Festschrift für Frau Prof. Dr. Heidemarie Sarter. Hamburg : Verlag Dr. Kovač: 43-64.

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2002 “Come creare e mantenere conversazionalmente un’identità di gruppo e di sé all’interno del gruppo”.

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Procedure conversazionali e strategie comunicative di inclusione e di esclusione. Napoli: ESI: 7-11. 2002 (with other authors). “Glossario”. In: Gabriella B. Klein / Isabella Paoletti (eds.). In & Out. Procedure

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nell'immaginario giovanile. Una ricerca socio-linguistica a Napoli. Galatina (Lecce): Congedo: 47-54. 1995 "Citare se stessi e gli altri". In: Klein 1995 (ed.). La città nei discorsi e nell'immaginario giovanile. Una

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