profam uganda: quality assessment tools
DESCRIPTION
ProFam Uganda: Quality Assessment tools. PACE QA model. Is in line with PSI Global QA protocols But also incorporates MoH guidelines QA is decentralized to all departments not just RH alone Follows 5 QA standards - PowerPoint PPT PresentationTRANSCRIPT
Dr. Susan Mpanga Mukasa
1st Social Franchising Conference10th – 11th November 2011, White Sands Hotel, Mombasa
ProFam Uganda: Quality Assessment tools
• Is in line with PSI Global QA protocols • But also incorporates MoH guidelines• QA is decentralized to all departments not just RH alone• Follows 5 QA standards• Conducts internal Quality Audits once every year in all
regions to update QA in the regions• External QA audit done every 2 years• PACE RH staff are regularly trained in areas where
weaknesses are identified for example management of adverse events, infection control procedure, medical detailing
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PACE QA model
5 Quality Assurance Standards
page 3
1. Technical Competence2. Client Safety3. Informed Choice4. Privacy and Confidentiality5. Continuity of Care
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PROFAM QUARTERLY AWARD RATING TOOL (continued…)
• Trained RH staff with medical background providing technical assistance to ProFam clinic providers
• Providers given on site job training and supervision after recruitment
• Quarterly stakeholder meetings-Award ceremonies have been a good way to share new learning between clinics
What has worked well
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• Data entry and flow from clinics to HQs has been difficult and doesn’t feed into MoH HMIS
• Annual licenses for providers and clinics are a bottleneck
• Adherence of providers to PSI protocols such as infection control procedures
• Intensive support supervision needed to maintain quality
• Record keeping especially at the facilities is not yet adequate
What has been a challenge
page 8
Adherence to QA -Tools
Continuous QA improvements
Addressing Challenges
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Thank you!
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