professional development series: effective communication in the business setting
DESCRIPTION
Slides from the Wisconsin Lutheran College Professional Development Series: Effective Communication in the Business Setting workshop held June 2011 at Froedtert & The Medical College of Wisconsin.TRANSCRIPT
![Page 1: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/1.jpg)
Professional Development
Program
Effective Communication in the
Business Setting
![Page 2: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/2.jpg)
Introduction
Instructor: Tracy Tulle
Profile: Operations Manager and Business Course Instructor for the College of Adult & Graduate Studies at Wisconsin Lutheran College
Former Vice President of Inflight Services for Comair, Inc. - a Delta Airlines subsidiary
18 years of leadership in the airline industry
![Page 3: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/3.jpg)
Topics for Discussion
Importance of effective communication
Improving communication skills Nonverbal delivery Intrapersonal/interpersonal
communication Group communication,
teamwork & leadership
![Page 4: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/4.jpg)
Effective Communication in the Business Setting
Why are you here today?
What are your expectations of this workshop?
![Page 5: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/5.jpg)
Defining Communication
Communication is the process of understanding and sharing meaning
What happens when employees don’t communicate effectively?
![Page 6: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/6.jpg)
Business Communication
50% - 90% of a manager’s time is spent communicating – and that communication ability is related to a manager’s performance.
14% of each workweek is wasted on poor communication
![Page 7: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/7.jpg)
Why is effective communication important in
the business setting?
Builds work relationships
Assists in the accomplishment of goals and objectives
Contributes towards a positive work environment
Clarifies expectations which improves job satisfaction
![Page 8: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/8.jpg)
Business communication is a problem solving activity that
helps identify:
The situation Possible communication
strategies The best course of action The best way to design the
message The best way to deliver the
message
![Page 9: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/9.jpg)
Choosing Communication Context
IntrapersonalInterpersonal
Group Public
Mass
![Page 10: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/10.jpg)
Communicator Preparation
Know Yourse
lf
Understand Your
Audience
![Page 11: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/11.jpg)
COMMUNICATOR PREPARATION & DELIVERY
Handout Review
![Page 12: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/12.jpg)
Improving Verbal Communication
Define Your Terms
Choose Precise Words
Consider Your Audience
Take Control of Your Tone
Check for Understanding
Be Results Oriented
![Page 13: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/13.jpg)
Nonverbal Delivery
55% of in-person communication comes from nonverbal cues
55% of a receiver’s comprehension of the communicator’s message is based on nonverbal cues
7% - actual words38% - paralanguage (tone, pace, volume of speech)
![Page 14: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/14.jpg)
Nonverbal Examples
Tone
Body Language
Eye Contact
Facial ExpressionPosture
Touch
Space
![Page 15: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/15.jpg)
Nonverbal Strategies for Success
Watch Reactions Enroll an ObserverFocus on a Specific Type of Nonverbal Communication
![Page 16: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/16.jpg)
Written Business Communication
Good
Writing…
•follows the rules•is easy to read•attracts the
reader•meets the
reader’s expectations
•is clear and concise
•is efficient and effective
![Page 17: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/17.jpg)
Overcoming Barriers to Effective Written Communication
Do Sweat the Small Stuff
Get the Target Meaning
Consider the Nonverbal Aspects of Your Message
Review, Reflect & Revise
Trim the DEADWOOD!!!
![Page 18: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/18.jpg)
Business Use of E-Mail
Is the use of e-mail in the business setting appropriate?
Limit Distribution ListNetiquetteFace to face communication is
BEST
![Page 19: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/19.jpg)
Active Listening
Is “listening” important to communication?
Ten Ways to Improve Your Listening Habits
![Page 20: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/20.jpg)
Group Communication Tuckman’s Linear Model of Group Development
![Page 21: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/21.jpg)
Positive Member Roles
![Page 22: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/22.jpg)
Negative Member Roles
![Page 23: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/23.jpg)
Group Meetings & Communication
Strategies for Effective MeetingsPreparing for Business Meetings
Conducting the Business Meeting
Participant Checklist
![Page 24: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/24.jpg)
TEAMWORK & LEADERSHIP
Teamwork allows individuals to share their talents and energy to accomplish goals. An effective leader facilitates this teamwork
process.
![Page 25: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/25.jpg)
Group Exercise
Think of a problem encountered in the past by a group of which you were a member.
* How did the group solve the problem?* How satisfactory was the solution?
![Page 26: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/26.jpg)
Examples of Business Communication
Employee Memos Surveys Speeches
Business Proposals
Training Presentations
Performance Reviews
Employee Discussion
Summaries
Announcements Feedback
![Page 27: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/27.jpg)
Eliminating Barriers to Effective Communication
Open Discussion
![Page 28: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/28.jpg)
Effective Communication in the Business Setting
Thank you for your time today!
![Page 29: Professional Development Series: Effective Communication in the Business Setting](https://reader035.vdocument.in/reader035/viewer/2022062319/555136f5b4c905325d8b5399/html5/thumbnails/29.jpg)
Effective Communication in the Business Setting
Presentation Material and Text:
Scott McLean, Business Communication for Success. Nyack, NY: Flat World Knowledge
Mason a. Carptenter and Talya Bauer, Principles of Management. Nyack, NY: Flat World Knowledge