professionalism: maintaining your composure when you want to strangle someone ntbaa safety show-down...
TRANSCRIPT
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PROFESSIONALISM: MAINTAINING YOUR COMPOSURE WHEN YOU WANT TO STRANGLE SOMEONE
NTBAA Safety Show-DownSeptember 23, 2015
Dr Shari Frisinger, President, CornerStone Strategies LLC
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DEFINE PROFESSIONALISM
Pursuit of excellence through discipline, ethical behavior and continuous
improvement
Unfortunately it is not as cut-and-dry or as easy as it sounds
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SWISS CHEESE MODEL
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“A TOUR OF THE AIRPORT”
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WHAT WOULD YOU DO?
React the same way the captain did
Smile and say nothing
Smile through clenched teeth
Accept it as “life happens”
Another course of action?
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HOW DOES THIS HAPPEN?
your paper …..
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CHINKING AWAY AT YOUR COMPOSURE
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UNTIL YOU FIND YOURSELF …
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YOU EXPEND ENERGY
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WHEN IT HAPPENS ….
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YOUR MENTAL STATE (THOUGHTS) AFFECTS YOUR EMOTIONS AND ATTITUDES
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YOUR VERY OWN …..
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INTENTIONS VS BEHAVIORS
We judge ourselves based on our intentions
We judge others based on their behaviors
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LET’S DO A
Self-check …
You don’t have to share your responses, simply be honest with yourself ….
Ready?
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HOW EASY ARE YOU ABLE TO
• Monitor your emotions in diverse situations?
• Be empathetic in your responses when another is under pressure or asking for help?
• Accurately assess the other person’s feelings and act appropriately
• Respect others when you are angry, upset, jealous or afraid?
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HOW OFTEN DO YOU ….
• Criticize with little regard on how your remarks are heard and felt?
• Partially listen when others come to you with their problems?
• Hate when your time is wasted by staff complaining about other members?
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YOU ONLY HAVE SO MUCH
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ROOT CAUSE?
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BREAK DOWN BARRIERS
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HOW?
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RAISE YOUR AWARENESS: DE-PERSONALIZE
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RADAR MODEL
Release preconceived notions Attitude check Determine root cause (what are you
trying to prove?) Assess and analyze alternatives Respond appropriately
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DE-PERSONALIZING THE SITUATION
Find a place you can turn around in (the aisles and front of the room work well)
Imagine the situation-object in front of you
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FINAL STEP!
Walk around it to view it from a 360* perspective
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THANK YOU
Enjoy the rest of today’s Safety Show-Down’s sessions!
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IF YOU WOULD LIKE THIS INFORMATIONIn a format you can share with your crew and use
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Feel free to contact me for more info, articles, questions, situations, etc … Dr. Shari Frisinger 281.992.4136
[email protected] Connect through Linked-In or Twitter (@shari_f)