project management practicum presentation
TRANSCRIPT
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The InFormation Portal SystemTitan Technology Planning
Project Management
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InFormation Portal System
This presentation demonstrates the conception, creation, and capabilities of the InFormation Portal System.
Business Problem
System Planning and Design
Application Demonstration
Retrospection and Future Outlook
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BUSINESS PROBLEM
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Grace Instrument
•Leader in Viscometers, Rheometers, and special Acidizing Equipments .
•Design, produces, and supports its own products.
•Customer Service is the focus and the goal
However………
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Role Clash!
•Shad Turner , the sole expert.
•Support staff dependent on Shad Turner’s experience.
•Support Calls are unnecessarily lengthy.
•Shad forced to resort to overtime.
•Low customer service standard.
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Let’s look at some numbers…….
$200- Shad’s weekly Overtime
52 weeks per year
30 minutes extra support time @
$11/hr7 calls/day @ 52 weeks per year
$20,410 lost yearly, due to the business
problem!
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The Solution
•InFormation Portal containing product support content.
•Search options makes finding answers easy!
•Friendly web interface
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PROJECT INITIANTION, PLANNING, AND DESIGN
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Raheel (Project
Manager)
Michael (Programmer)
John (Database
Design)
Duc (Database Architect)
Sean (Web design)
Surapheal (Assistant Manager)
Titan Technology Planning
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Planning the InFormation System
•Studied current system in detail; documented all business rules.
•Document stakeholder expectations.
•Determine Goals .
•Conducted feasibility studies for proposes system.
•Produced initial proposal.
Goals
Increase Customer Service
Support Staff Independence
Reduce Operational Cost
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Support Staff Independenc
e Increased Customer Service
Reduce Operational
Costs
Document all Support Materials
SystemBenefits:$20,410
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System Costs:$350
Training: $110
Sponsor Time:$250
Human Resources:
13,500
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93%
Return On Investment!
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Designing the InFormation System
•Designed Data Flow Diagram mapping proposed system.
•Lessons Learned
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Designing the InFormation System
•Designed Data Flow Diagram.
•Produced GUI ‘Mock-ups’
•Designed Forms and Reports
•Lessons LearnedComprises
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Designing the InFormation System
•Selected Technical Medium
• PHP• MYSQL
•Good Choice?
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Developing the InFormation System
•Created Database based on normalized ERD.
•Lessons Learned
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Developing the InFormation System
•Coded Front-end application with PHP script.
•Over 2,000 lines of code!
•Lessons Learned
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APPLICATION DEMONSTRATION
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RETROSPECTION AND FUTURE OUTLOOK
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Lessons Learned
•Always commit to change control.
•Work ahead when there is slack.
•Communication is key with sponsor
• Freedom of expression leads to ingenuity.
•The choice of leader is imperative to the success of a project.
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Future Plans
•User Feedback and Critique
•Full server-side e-mail functionality so it can send from the server and not the mail client
•Update the search function to accommodate a much larger data set.
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SUCCESS?
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Shad Turner: Project Sponsor
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Questions?Comments?
Critisism?