project portfolio 2.0

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Project Portfolio Ryan Kenward

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Table of Contents

Application Page #

Database of Graphic Images (DOGI) 3

Fuel Management Services (FMS) Bundle 16

Web Order Wizard (WOW) 18

Passport Service Offering (PSO) Smartform 33

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Database of Graphic

Images (DOGI)

Company: Gilbarco Veeder-Root

Development Period: June 2014 – January 2015

Development Skills:

C#, LINQ, SQL, HTML 5, jQuery, JavaScript, CSS, Relational Database Design, AJAX, JSON, MVC architecture

Intended User: Internal Graphics Associate / External Distributor Customer

Description: The Database of Graphic Images (DOGI) web application allows internal graphics associates to maintain files that represent unit graphic parts. Users can upload PNG, JPG, and Illustrator image files along with PDF engineering documents of unit graphic parts. Specific filter properties, driven by user-defined part types, are selected for each part. Users can search for, modify, or remove existing parts. Filter properties can be created, modified, or removed directly from the application. Brand companies and distinguishing options can also be maintained from the application. Robust validations help ensure accurate data is submitted. A separate customer search portal provides external distributors multiple ways to query available unit graphic parts.

Notable Results: Internal graphics associates can quickly create and manage unit graphic parts, brand companies, and filter properties from one web portal. External distributors can take advantage of detailed search options to quickly and accurately search available unit graphic parts. DOGI allows for our order entry web application to display unit graphic parts to our customers as options to select, which are then visually presented using Adobe Scene 7 software. The colorful and intuitive web design has generated a positive reception from users.

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Search Parts

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Edit Selected Parts

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Add Parts

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Brand Create, Read, Update, Delete (CRUD)

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Manage Options

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Fuel Management

Services Bundle


Development Period: June 2013

Development Skills: HTML 5, CSS, JQuery, JavaScript, Graphic Design

Intended User: External Potential Customer

Description: The Fuel Management Services (FMS) Bundle website was designed to highlight three new service bundles being offered to customers. An eye-catching, intuitive design was developed to provide a pleasing and informative user experience. Search Engine Optimization (SEO) and lead nurturing techniques were integrated into the web page to increase sales.

URL: http://www.veeder.com/fmsbundle/

http://www.veeder.com/fmsbundle/

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Web Order Wizard

(WOW)


Development Period: September 2010 – February 2011

Development Skills: Java, Web Dynpro Java, Coldfusion, SQL, Relational Database Design, Graphic Design, MacPac

Intended User: External Distributor Customer

Description: The Web Order Wizard (WOW) was Gilbarco Veeder-Root’s first complete online ordering solution available to customers. An intuitive, wizard-style flow allowed for a simplified user experience when configuring highly custom and complex products. Custom validations ensured correct unit configurations. WOW drove accurate parts and pricing by heavily linking in with the once-current company ERP solution MacPac. A graphic representation of the customer’s configured product was also displayed to the user directly from WOW.

Notable Results: Increased order accuracy by 87% in just one week after go-live. Overall, order accuracy improved from 70322 parts per million (PPM) to 3267 PPM over the application’s 5 year lifespan, an improvement of 95%.

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Graphical Results

This graph depicts the time in days for an order to reach the manufacturing floor after submission by the customer. Note the 78% decline in time after WOW was initially released. The time in days continues to trend downward throughout the application’s life cycle. A detailed, easy to read order summary produced by WOW contributed to these improvements.

This graph represents the time in minutes for a customer to configure and submit an order quote and price discount inquiry. Note the 73% decrease in time after WOW was initially released. The time in minutes continues to trend downward as customers become accustomed to using the web application. A more streamlined, user friendly application produced these impressive results.

05

1015202530

2009 (paperbased order

forms)

2010 (WebOrder

Wizard initialdeploy)

2011 2012(Workflow

initialdeploy)

2013 2014 2015(Database of

GraphicImage initial

deploy)

Day

s

Years

PO Receipt to Release to Manufacturing (Days)

050

100150200250300


forms)

2010 (WebOrder

Wizardinitial

deploy)

2011 2012(Workflow

initialdeploy)

2013 2014 2015(Database of


deploy)

Min

ute

s

Years

Quote Creation and Price Deviation Request (Minutes)

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This graph displays the overall business order accuracy in terms of parts per million (PPM). PPM improved 87% after WOW was initially launched. Overall, PPM improved 95% over the course of six years and continues to trend downward. Improved part descriptions, detailed validations, and visible template images presented to the customer drove this incredible gain.

This graph projects the increasing customer satisfaction rating over time due to new and improved ordering applications, such as WOW. Although the overall trend is upwards, it is important to note the decreases in customer satisfaction around new application launches. This is due to our customers generally not liking change. After time, our customers embraced the changes after they realized improvements in the ordering process. The overall increase in customer satisfaction was 49%.

01000020000300004000050000600007000080000


forms)

2010 (WebOrder Wizard

initialdeploy)

2011 2012(Workflow

initialdeploy)

2013 2014 2015(Database of


deploy)

Par

ts P

er

Mill

ion

Years

Order Accuracy (Parts Per Million)

123456789

10


forms)

2010 (WebOrder Wizardinitial deploy)

2011 2012(Workflow

initial deploy)

2013 2014 2015(Database of


deploy)

Sati

sfac

tio

n R

atin

g

Years

Customer Satisfaction (1=Poor, 10=Outstanding)

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Order Information

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Product Selection

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Brand and Image

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Brand Panels

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Payment Options

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Payment Security

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Premium Options

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Vapor Recovery

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Hanging Hardware

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Template Graphics

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Order Summary

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Order Summary (Cont.)

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Passport Service Offering

(PSO) Smartform


Development Period: March 2011 – November 2011

Development Skills: HTML, JavaScript, jQuery, CSS, AJAX, Java, SQL

Intended User: Internal Service Associate / External Service Customer

Description: The Passport Service Offering (PSO) Smartform is a portal for internal associates and external customers alike to order and manage Passport product Services. Automated systems put in place alert customers when current Passport services are about to expire. The customer is then provided a link to the PSO Smartform where they can choose to renew, upgrade, or remove their identified services from their account. Once the order is submitted by the customer, the PSO Smartform transforms itself into an internal associate portal optimized to manage the customer’s order. Integration into a custom credit card entry form allows the system to take credit card payments from the external customer. PCI compliant security measures promoted safe and secure payment transactions. Validations were implemented to ensure data integrity for orders.

Notable Results: The PSO Smartform allowed for digital records of Passport service orders. Duplicate customer accounts were reduced from 100 a year to less than 10 a year by integrating a customer search feature based off the Levenshtein distance algorithm. In phase II of the project, sales were increased by adding auto-renew capabilities to orders.

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Site Services (External Customer View)

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Payment Options (External Customer View)

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Customer Information (External Customer View)

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Final Review (External Customer View)

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PSO Smartform (Internal Associate View)

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