project status summary - oregon...project status summary executive projects, office of the director...

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Project Status Summary Executive Projects, Office of the Director Unified Child and Youth Safety Implementation Plan REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS November 6, 2017 A Enhance Community Engagement at the District Level Pamela Heisler Closed On Schedule Proceed w/Caution At Risk Initiation Planning Executing Closing PROBLEM STATEMENT All DHS Child Welfare districts across Oregon do not consistently or optimally engage with community partners to increase resource partnerships and supports for children and families in communities, as well as for children in foster care. STATUS SUMMARY One-on-one meetings continue to be held by project managers to engage community partners and field staff in the work of the Child Safety Plan projects. An internal planning team meeting was held September 14 th with recurring meetings set monthly to coordinate efforts and provide a sounding board for engagement work. The Service Equity Workgroup continues to review responses by Districts regarding community engagement on advisory bodies and provide coaching to improve representation. Plans to conduct a 7-site tour across the state to hear directly from staff and community partners has been delayed until January and will be expanded now to include all current agency-wide change efforts underway at DHS. This includes the Child Safety Plan, then newly created Research Agenda, organizational restructure work, and other projects as determined by Child Welfare Program Managers. The structure of the tour remains the same- there will be leadership meetings, field staff listening sessions, a youth and family prep session, and a Community Forum driven by roundtable discussions. The tour will now kick off on January 3 rd in Bend, with the goal of moving through La Grande, Roseburg, Klamath Falls, Hillsboro, Portland, and Oregon City by the first week of February. The full workgroup for this project will convene on January 23 rd . QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT This project does not currently align directly within current QBR measures. WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD 1. District Tour Plan and Timeline revamped and new dates negotiated with districts. 2. District self-assessment of service equity responses and learning continues to inform next steps. 3. Met with DHS community engagement team monthly to streamline efforts and build relationships. 4. Conducted a DHS 101 presentation for the Oregon Parent Education Collaborative (OPEC) where many of our child welfare involved parents are referred for parenting education. 5. Participated in a collaboration meeting with Oregon Parent Education Collaborative to determine joint efforts to increase information sharing and improve the experiences of the families. 6. Participated in Undoing Racism training conducted by the People’s Institute- all planning team members have now completed the training as a foundation to move forward with community engagement work.

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Page 1: Project Status Summary - Oregon...Project Status Summary Executive Projects, Office of the Director Unified Child and Youth Safety Implementation Plan REPORT DATE PROJECT LETTER PROJECT

Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November6,2017 A Enhance

Community

Engagementat

theDistrictLevel

PamelaHeisler ☐Closed

☒ OnSchedule

☐Proceed

w/Caution

☐AtRisk

☐Initiation

☒Planning

☐Executing

☐Closing

PROBLEM STATEMENT

AllDHSChildWelfaredistrictsacrossOregondonotconsistentlyoroptimallyengagewithcommunitypartnersto

increaseresourcepartnershipsandsupportsforchildrenandfamiliesincommunities,aswellasforchildreninfoster

care.

STATUS SUMMARY

One-on-onemeetingscontinuetobeheldbyprojectmanagerstoengagecommunitypartnersandfieldstaffinthe

workoftheChildSafetyPlanprojects.AninternalplanningteammeetingwasheldSeptember14thwithrecurring

meetingssetmonthlytocoordinateeffortsandprovideasoundingboardforengagementwork.TheServiceEquity

WorkgroupcontinuestoreviewresponsesbyDistrictsregardingcommunityengagementonadvisorybodiesand

providecoachingtoimproverepresentation.Planstoconducta7-sitetouracrossthestatetoheardirectlyfromstaff

andcommunitypartnershasbeendelayeduntilJanuaryandwillbeexpandednowtoincludeallcurrentagency-wide

changeeffortsunderwayatDHS.ThisincludestheChildSafetyPlan,thennewlycreatedResearchAgenda,

organizationalrestructurework,andotherprojectsasdeterminedbyChildWelfareProgramManagers.Thestructure

ofthetourremainsthesame-therewillbeleadershipmeetings,fieldstafflisteningsessions,ayouthandfamilyprep

session,andaCommunityForumdrivenbyroundtablediscussions.ThetourwillnowkickoffonJanuary3rdinBend,

withthegoalofmovingthroughLaGrande,Roseburg,KlamathFalls,Hillsboro,Portland,andOregonCitybythefirst

weekofFebruary.ThefullworkgroupforthisprojectwillconveneonJanuary23rd.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

ThisprojectdoesnotcurrentlyaligndirectlywithincurrentQBRmeasures.

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. DistrictTourPlanandTimelinerevampedandnewdatesnegotiatedwithdistricts.

2. Districtself-assessmentofserviceequityresponsesandlearningcontinuestoinformnextsteps.

3. MetwithDHScommunityengagementteammonthlytostreamlineeffortsandbuildrelationships.

4. ConductedaDHS101presentationfortheOregonParentEducationCollaborative(OPEC)wheremanyof

ourchildwelfareinvolvedparentsarereferredforparentingeducation.

5. ParticipatedinacollaborationmeetingwithOregonParentEducationCollaborativetodeterminejoint

effortstoincreaseinformationsharingandimprovetheexperiencesofthefamilies.

6. ParticipatedinUndoingRacismtrainingconductedbythePeople’sInstitute-allplanningteammembers

havenowcompletedthetrainingasafoundationtomoveforwardwithcommunityengagementwork.

Page 2: Project Status Summary - Oregon...Project Status Summary Executive Projects, Office of the Director Unified Child and Youth Safety Implementation Plan REPORT DATE PROJECT LETTER PROJECT

Page2

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. Convenefullworkgroup–kickoffmeetingJanuary23rd.

2.Refinescopeanddevelopworkteamgoals.

3.ExecutiveDistrictTourwithanemphasisoncommunityengagementinbothdevelopmentandexecution.

RISK AND MITIGATION STRATEGY

RISK MITIGATIONSTRATEGY FURTHERACTIONNEEDED?

Integration Clarifycommunication

expectationsandtimelines

Ongoing

Resources Trackandtailortoneedsofeach

district

Ongoing

Communication Developcommunicationsstrategy

atstatelevelthatcanbemodified

butreflectedinlocal

communications

Ongoing

CONCLUSIONS/RECOMMENDATIONS

ThisprojectisinastrongpositiontomoveforwardwithaworkgroupmeetinginJanuarytoreflecton,andbuildfrom,

currentandpreviousworkinthisarea.Initialworkgroupconvening’swillfocusondefiningCommunityEngagement,

developingprinciplesforengagement,andexploringwaystofacilitateincreasedcommunityengagementand

opportunitiesforcontinuousfeedback.

Page 3: Project Status Summary - Oregon...Project Status Summary Executive Projects, Office of the Director Unified Child and Youth Safety Implementation Plan REPORT DATE PROJECT LETTER PROJECT

Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November6,2017 B Recruitmentand

Retention

BrookeHall ☐Closed

☒☒☒☒ On Schedule

☐Proceed

w/Caution

☐AtRisk

☐Initiation

☒ Planning

☐Executing

☐Closing

PROBLEM STATEMENT

Recentresearchhasshownthereisanationalcrisisinrecruitingandretainingqualifiedstaffinchildwelfareagencies.

InOregon,highcaseworkervacancyratesresultinstaffingshortagesthatincreasetheworkloadsoftheremaining

staff,leavingthemwithlesstimetodevotetothecriticaldutiesassociatedwithassuringchildsafety.Inaddition,data

showsOregonsuffersfromlackofdiversitywithintheworkforce,whichcanimpedeeffortstoengagefamilies,

children,andcommunitypartnersandleadtoaninabilitytoretainstafffromdiversepopulations.

STATUS SUMMARY

Thisprojectcurrentlyhasthreeworkgroupsmeetingonaregularbasis;therecruitmentandretentionprojectteam,

therootcauseworkgroup,andthehiringworkgroup.Therecruitmentandretentionprojectteam’sroleistosetthe

scopeoftheproject,reviewandgiveinputonrelatedsubworkgroup’sefforts,contributetooverallprojectobjectives,

andprovideexpertise.Therootcauseworkgroupisresponsibleforidentifyingspecificissuesthatleadtoaninability

torecruitandretaincompetentchildwelfarecaseworkers,anddeterminingthebestmethodforaddressingissues

identified.Thehiringworkgroup’sroleistomapthehiringprocess,identifygapsorslowdownsassociatedwiththe

process,anddeterminehowtobestresolvethesegaps.TherootcauseworkgrouphasmetonceonOctober2nd,2017.

Duringtheinitialmeetingtheworkgroupwaspresentedwithlimiteddataregardingthecurrentmake-upofthe

workforceinOregon,aswellresearchdetailingissueswithrecruitingandretainingchildwelfarecaseworkers

nationwide.Theworkgroupthenidentifiedkeydatathatwasneededtoconductananalysis.Asecondmeetingwill

occurinNovemberinwhichtheworkgroupwillbepresentedwithmoredetaileddataregardingthemakeupofthe

workforce,theaverageworkload,andjobsatisfaction.Theworkgroupwillthenanalyzethedatatodetermineroot

causes.ThehiringworkgroupmetonceonOctober12th,2017.Duringthismeetingtheworkgroupmappedthehiring

processandidentifiedareasspecificgaps,andslowdownsintheprocess.Theworkgrouprecommendedseveral

solutionstoidentifiedgaps,includingdevelopingtrainingforsupervisorsspecifictothehiringprocess,establishinga

workgrouptoevaluatesupplementalquestionsanddevelopstandardquestionsrelatedtocompetencies,and

reviewingandupdatingtheDHShiringprotocol/procedure.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

ThisprojectdoesnotaligndirectlywithcurrentQBRmeasures.

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. RootCauseworkgroupmeeting(October12th,2017)

2. Mappingworkgroupmeeting(October2nd,2017)

3. RecruitmentandRetentionWorkteammeeting(October27th,2017)

Page 4: Project Status Summary - Oregon...Project Status Summary Executive Projects, Office of the Director Unified Child and Youth Safety Implementation Plan REPORT DATE PROJECT LETTER PROJECT

Page2

4.MetwithResearchteamtodiscussresearchagenda(September15th,2017andOctober18th,2017)

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. BegintoworkonRealisticJobPreview(November,2017)

2.MeetwiththeOfficeofContinuousImprovementtodiscussnextstepsformappingworkgroup(November6th,

2017)

3.ThirdProjectteammeeting(December2017)

4.Formworkteamforstandardizedquestions(November2017)

RISK AND MITIGATION STRATEGY

RISK MITIGATION STRATEGY FURTHER ACTION NEEDED?

Integration Projectteamlacksadequate

representationfromthefield

ContinuetoreachouttofieldProgram

Managerstosolicitparticipation

StakeholderConcern Previouseffortstoaddress

recruitmentwerenotfully

acceptedorimplemented.Planto

mitigate:involveHRandfield

supervisorsinprocess/planning

frombeginninginordertohelp

senseofsharedownershipof

projectandoutcomes

Nonenow

Resources Clarifytherolesand

responsibilitiesofallresources

andstakeholders

Mayneedleadershiptoprioritizework

forprogrammanagers

CONCLUSIONS/RECOMMENDATIONS

Theprojectiscurrentlyontrack.Projectscopehasbeennarroweddown,andworkonvariousphasesoftheproject

havebegun.Projectmanagerisworkingcloselywithresearchteam,asvariouspartsoftheDHSresearchagendawill

affectthisproject.

Page 5: Project Status Summary - Oregon...Project Status Summary Executive Projects, Office of the Director Unified Child and Youth Safety Implementation Plan REPORT DATE PROJECT LETTER PROJECT

Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November6,2017 C Supervisor

Training

BrookeHall ☐Closed

☒☒☒☒ On Schedule

☐Proceed

w/Caution

☐AtRisk

☐Initiation

☒ Planning

☐Executing

☐Closing

PROBLEM STATEMENT

CurrentlythetrainingChildWelfareProgramsupervisorsreceiveinOregondoesnotadequatelypreparesupervisors

fortheirdiverserolewithintheagency.

STATUS SUMMARY

Thisprojectcurrentlyhasthreephases.Phaseone,whichbeganinSeptember2017,willredesignthesupervisor

quarterlymeetingstoincludeongoingprofessionaldevelopmentandtrainingopportunities,andcreatepeer

mentoringnetworksandcommunitiesofpracticeforsupervisors.Thefirstquarterlymeetingsinwhichadvanced

trainingwasofferedoccurredinSeptember2017,inwhichatrainingonvicarioustraumaandsecondarytraumawas

providedtostaff.Feedbackfromstaffindicatesthetrainingwaswellreceivedandmostfeltitwashelpfulandrelevant.

ThedesignofpeermentoringnetworksandcommunitiesofpracticeisscheduledtobegininNovember2017.Peer

mentoringwillbringsmallregionalsupervisorgroupstogethertodiscusstopicsrelatedtosupervision.Thegoalwill

beforsupervisorstoestablishrelationshipswithothersupervisorsoutsideoftheirimmediatearea,andprovide

opportunitiesforsupervisorstodiscusstopicsrelevanttotheirwork.Communitiesofpracticewillbringsmallgroups

ofsupervisorstogethertoengageinsharedlearning.Phasetwooftheprojectisthedevelopmentofaconferencefor

ChildWelfaresupervisorstobeheldinMarch2018.Aworkgrouphasalreadyformedtobeginplanningforthe

conferenceandarequestforproposalsisouttoconferencevenuesinBendandHoodRiver.Phasethreeoftheproject

istoidentifyanddeterminelongtermongoingclinicalsupervisiontrainingforallsupervisors.Thecurrentsupervisor

trainingisapartofourcontractagreementswithPSU.Aneedsandgapsassessmentisscheduledtobeginin

November2017.GoalforimplementationofaredesignedcurriculumisDecember2018.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

ThisprojectpartiallyalignswiththefollowingQBRmeasures:

1.3FacetoFaceContact

1.4SafetyinFosterCare

1.5ChildrenSafelyMaintainedwithaParent

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. AttendedallSeptembersupervisorquarterlymeetings(September6th,20th,21st,and27th)

2. Meetingforsupervisorconferenceplanning(September29th,2017)

3. PresentedatChildWelfareProgramManagerMeeting(October11th,2017)

4. PresentedatChildWelfare/SelfSufficiencyDistrictManagermeeting(October12th,2017)

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Page2

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1.Beginneedsandgapsassessmentofcurrentsupervisortraining(November,2017)

2.Continuingplanningforsupervisorconference

3.Continuetomeetwithbothsub-workgroups(ongoing)

4.Begindesignofcommunitiesofpracticeandpeermentoring(November2017)

RISK AND MITIGATION STRATEGY

RISK MITIGATION STRATEGY FURTHER ACTION NEEDED?

Communication Clarifytherolesand

responsibilitiesofallresources

andstakeholders

No

Schedule Scheduleforplanningthe

supervisorconferenceis

ambitious

Willcontinuetoworkwithsub-work

groupmemberstoensureworkis

completedinatimelymanner

Schedule Createdstaggeredtimelineand

startdatesforalltrainingrelated

projects

No

CONCLUSIONS/RECOMMENDATIONS

Projectisonscheduleandisproceedingasplanned.Currently,aneedsandgapsassessmentfortheinitialsupervisor

trainingisscheduledtobegininNovember2017,withthegoalofidentifyingtrainingareasinApril2018.Curriculum

designwillbegininApril2018,withatentativetrainingimplementationdateofAugust2018.Supervisorquarterly

andsupervisorconferenceplanningisproceedingwithanestimatedcompletiondateforbothsub-workgroupsin

Spring2018.

Page 7: Project Status Summary - Oregon...Project Status Summary Executive Projects, Office of the Director Unified Child and Youth Safety Implementation Plan REPORT DATE PROJECT LETTER PROJECT

Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November 6, 2017 D Ensure Fidelity to the

Practice Model –

Part 1 Quality Review/

Accountability

Part 2 Training

Angela Leet

Brooke Hall

☐ Closed

☒ OnSchedule

☐ Proceed

w/Caution

☐ At Risk

☐ Initiation

☒Planning

☐ Executing

☐ Closing

PROBLEM STATEMENT

DHS Child Welfare does not adequately and consistently apply tools, assessments and practice models for decision

making of custody and child safety determinations to ensure child safety.

STATUS SUMMARY

Part 1 – Quality and Accountability

The project team has worked to further define scope and is moving into creating action steps to frame the project. The

field staff membership on the team has been increased to ensure equal or greater contribution from field as compared

to central office. The scope of this project has been refined to include implementation of the Child Welfare research

agenda and use of predictive analytic tools in practice. The project team has been introduced to the research agenda

and was invited to provide feedback, express concerns and has begun to explore how the Oregon Safety Model and

decision support tools will be utilized together.

Part 2 – Training

Training design and curriculum is dependent on tools implemented by the DHS research agenda. A needs and gaps

assessment is scheduled to begin in January 2018. Curriculum development and design will address identified gaps, as

well as any new components of the model.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

This project aligns with priorities within QBR Priority 1 – Every child and youth in our care deserves to grow up safely.

Specific priority areas are; 1.1 re-abuse rates in foster care, 1.3 face to face contact, 1.4 safety in foster care, 1.5 child

safely maintained w/parents, 1.7 timelines of calls assigned, 1.8 timelines of investigation completion. Fidelity to the

practice model and accountability across child welfare is expected to positively impact these measures.

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. Finalized scope and integrated research and decision support (10/15)

2. Project team reviewed research agenda and spend two sessions on the content and provided feedback

(10/27)

3. Added 5 field staff to the project team (10/1)

4. Developed plan to ensure shared communication and integrated of work between project and research

implementation (10/1)

5. Received leadership commitment to the OSM model/project team prioritized field communication (10/27)

6. Project lead changed from Stacey Ayers to Tami Kane-Suleiman, Interim Child Safety Manager (10/1)

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Page 2

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. Complete communication one pager – Leadership commitment to

OSM Angela Leet/Tami Kane-Suleiman

2. Facilitate team development of action steps and work plan Angela Leet

3. Continue to integrate and align with research implementation Angela Leet/Kirsten Kolb

4. Development of internal communications strategy Angela Leet/Communications

5. Part 1 and Part 2 coordination Angela Leet/ Brooke Hall

6. Reflect and support work to implement DR service array Angela Leet/Tami Kane-Suleiman

RISK AND MITIGATION STRATEGY

RISK MITIGATIONSTRATEGY FURTHERACTIONNEEDED?

Scope Internal communications and

transparency

Monitor and coordinate

Stakeholder Concern Ensure legislative and community

concerns are addressed

Ongoing

Budget Work within child welfare budget Monitor and track

Integration (Data/Research) Plan, evaluate, listen and

communicate

Ongoing

CONCLUSIONS/RECOMMENDATIONS

The project is on schedule and still within the planning phase however nearing the development of the work

breakdown structure/action steps. The executive projects team continues to work closely with research

implementation staff to ensure integration of decision support tools and OSM. Executive leadership communications

regarding priorities and plans for predictive analytic tools implementation within practice as well as commitment to

OSM will be required for project success.

Page 9: Project Status Summary - Oregon...Project Status Summary Executive Projects, Office of the Director Unified Child and Youth Safety Implementation Plan REPORT DATE PROJECT LETTER PROJECT

Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November6,2017 E Continuumof

Care-Ensure

safesame-day

placements

andtreatment

accesswithin

Oregon

AngelaLeet ☐Closed

☒ OnSchedule

☐Proceed

w/Caution

☐AtRisk

☐Initiation

☒Planning

☐Executing

☐Closing

PROBLEM STATEMENT

Theurgencytofindplacementscompromisescertificationandlicensingstandards,impactschildsafetyand

constrainstheabilitytodetermineplacementbasedonchildren’sneeds.Inaddition,theabilitytomeettheneedsof

childrenandyouthisconstrainedbythecurrentmulti-agencymanagedcontinuumofcare.Itisbelievethatsystem

capacityissuesaswellasothersystembarriersaretheconsequenceofadisjointedandineffectivesystemofcare

acrosschildservingagencieswhoarecollectivelyresponsibleforthecontinuumofcare.

STATUS SUMMARY

Theprojectisintheactiveplanningphase.WithnewleadershipwithintheDepartmentofHumanServicesandatthe

OregonHealthAuthorityopenedopportunitiestobroadenthescopeofthisprojectorfirstaddressmacrosystemic

barriersacrosschildservingagenciesandsystems.TheprojectteamhasrequestedachargefromDirectors

PaksereshtandAllentoensurecrossagencypartnershipinbuildingthecontinuumofcare.Aproposalorwhitepaper

wassubmittedtoDirectorPaksereshtinOctoberwhichhighlightssystembarriers,introducedpotentialsolutionsand

requestedacharged“charge”fromthedirectors.ThedocumentwillbesharedwithabroaderaudienceinNovember

asameanstobeginaconversationandinvitefeedbackandadditionalideasfromthebroaderchildren’ssystemof

care.Theconversationsaswellasexecutivedirectionwillassisttheprojectteaminrefiningprojectscope.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

ThisprojectalignswithprioritieswithinQBRPriority1–Everychildandyouthinourcaredeservestogrowupsafely.

Specificpriorityareasare1.1“re-abuseratesinfostercare”and1.4“safetyinfostercare”.Byaddressingthe

placementneedsacrossthesystem,itisexpectedfostercaresafetywillimprove.

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. Completedamemo/proposalforDirectorFariborzauthoredbyaSubcommittee(10/15)

2. Requestedasharedproject“charge”fromstateexecutiveleadership(10/15)

3. Metandconsultedwithchildsystemstateandcommunityprofessionals/stakeholders(ongoing)

4. Participatedandengagedincrosssystemcapacitycommitteesandcollaborativegroups(ongoing)

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Page2

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. CoordinatewithResearchAgendaimplementationefforts AngelaLeet/AimeeFritsch

2. EnhancerelationshipbetweenstatewideSOCgovernance

infrastructureandproject(ongoing)

AngelaLeet

3. ParticipateinOHAcapacityeffortcommitees AngelaLeetandPeterRosenblatt

4. Collectfeedback,ideasandopinionson“IdealState”document

fromthechildren’ssystemofcare. AngelaLeetandPeterRosenblatt

5. ObtainasharedOHA/DHS“charge”andprojectscope AngelaLeetandPeterRosenblatt

RISK AND MITIGATION STRATEGY

RISK MITIGATIONSTRATEGY FURTHERACTION

NEEDED?

Budget Trackandadjustwhereneeded.Budgetwilldepend

oneachagency’sdesiredcommitment.Blended

fundingforprogramdevelopmentwillbea

considerationifneedarises.

Waiting

Scope Avoidduplicationinefforts.OHA’scapacityefforts

willneedtobeintegratedintothisprojectastonot

duplicatework.Itwillbecriticaltodefine

roles/responsibilityandlookatstateinteragency

groupsmeetingonliketopicsandensure

communicationandprojectclarity.

Ongoing

Integration Sharedcommitmentandcommunicationacross

stateagencies.

Ongoing

Sponsorship Engagenewstateagencyleadership Planning

CONCLUSIONS/RECOMMENDATIONS

Thisprojectisonschedulewithapotentialchangeindirection.Thefutureoftheprojectteamanditsworkis

contingentonthedesiresofstateagencyleadership.Itisimportantthisworkisalignedwithleadershipprioritiesbut

isalsoinresponsetobarriersandissueswhichhaveidentifiedbychildren’ssystemexpertsacrossthesystemofcare

overthecourseoftwoyears.Whileitiscriticaltoaddresscapacitygapsacrosstheservicecontinuum,thereis

governancereformneededaswellasstructuralconsiderations.Theprojectteamwillresumemeetingoncethereis

clarityondirectionandscope.

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Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November6,2017 F Coordinated

ResponsetoAbuse–

Improveconsistency,

communication,

accountabilityand

transparency.

KrisSkaroand

AlainDatcher☐Closed

☒ OnSchedule

☐Proceed

w/Caution

☐AtRisk

☐Initiation

☐Planning

☒Executing

☐Closing

PROBLEM STATEMENT

SeveralentitieswithinDHSareresponsibleforrespondingtoabusereportsandensuringongoingchildsafety.This

hascreatedalackofclearlydefinedrolesandresponsibilities,alackofconsistentpoliciesandprocedure,alackof

adequatecommunicationandalackofaccountabilityandtransparency.

STATUS SUMMARY

TaskFencompasses15separateinitiatives.Acouplehavebeencompletedandothersareslatedtostartin2018,so

thatleavesaboutsixprojectsthatarecurrentlyactive.However,giventheurgencyofpreparingfornewlegislation

thatwillbeeffectiveonJanuary1,2018,projectsthatrelatetothosebillshavemovedtotheforefrontandmostofthe

workcompletedinthelastreportingperiodrelatestopreparingforcomplyingwiththenewlaws,whichrelateto

safetyinsubstitutecaresettings.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

TheobjectivesofTaskFsupporttheprioritieswithinQRB1.1(childre-abuserate),1.2(childabuserate),1.4(safety

infostercare),and1.5(childrensafetymaintainedwithparents)by:

• ClarifyingtherolesandresponsibilitiesofvariousclassificationsofDHSstaffrelatingtoensuringchildsafety;

• EnsuringinformationissharedamongDHSstaffsothatsafetydecisionsaremadewithallavailable

information;and

• Establishingtransparencyandaccountabilityprotocolstosupportachild-safetyfocusedcultureacrossthe

Department.

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. SB243andrelatedlegislation:addnewtypesofabusetosubstitutecaresettingsandrequireinternaland

externalcommunicationswhenareportinsubstitutecareisreceived.TaskFhasbeenprimarilyfocusedon

thisinthelastreportingperiod,becausethebilliseffectiveonJanuary1,2018andtheDepartmentneeds

tobeprepared.

a. HeldameetingwithChildWelfareDirectortofinalizeoutstandingquestionsabouthowthe

Departmentplanstointerpretthelanguageinthebillpertainingtonewtypesofabuse.

b. Nearlycompletedgatheringinformationfromeachprogramareatodevelopacohesive,

Department-widetrainingplanforprovidersandeachtypeofDHSstaffimpactedbythe

legislation.ThiswillbepresentedtothelegislatureduringNovemberlegislativedays.

c. Conductedacompleteanalysisofallstatutorynotificationrequirementscomparedtocurrent

Departmentpracticetoidentifywherethegapsincommunicationare.Preparedmaterialsforthe

ChildWelfareDirectortoreviewtoallowthoughtfulconsiderationofwhereweneedtostrengthen

ourstatutorycompliance,whilebeingmindfulofcurrentworkloadandrestrictionsoninformation

–sharing.

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Page2

d. Althoughthelegislationdoesnothaveasignificantimpactonchild-caringagencies(CCAs),there

aresomechanges.Toimplementthosechanges,KrisfacilitatedameetingtodiscussCCA

notificationsstaffquestionsregardingthelegislation;draftedaproposedCCAnotificationsruleto

reflectchangesinSB243and244;andfacilitatedameetingbetweenCCAnotificationsstaffand

countyjuveniledepartmentrepresentativetodetermineprocessfornotifyingcountiesofCCA

concerns.

2. TheChildWelfarePolicymakingSubgroup:althoughthisworkisonholduntilJanuarytoallowsubgroup

memberstofocusonlegislativeimplementation,thegroupdid:

a. FinalizerecommendationsformonthlySkypemeetingsbetweenCentralOfficeandfieldstaff

regardingpolicychanges.ThefirstSkypemeetinghasbeenscheduledforJanuary3,2018.The

planwasalsopresentedtoPolicyCouncilforfeedbackfromthefieldandincorporatedintothe

ChildWelfarePolicymakingProtocol.

b. Providedassistancewithalettertoleadershipregardingtheneedforadedicatedtrainingunit,the

lackofwhichhasdiminishedChildWelfare'sabilitytoeffectiveimplementpolicychangesinthe

field.

c. Finalizedrewritingofpolicy-relatedpositiondescriptions.ThosewereapprovedbyLauriePrice

andareintheHR/DASprocess.

3. CriticalIncidentResponseTeams(CIRT):inthelastreportingperiod,temporaryrulestocomplywithSB

819wereadopted.Aftertemporaryruleswereadopted,therestoftheprojectwasputonholdtoallow

otherworktocontinue,butremainingtaskswillberestartedafterJanuary1,2018.(Seenextsection.)

4. ProjectsRelatingtoCCAGaps:thisworkwaslargelyputonholdtofocusonlegislativeimplementation,but

Alaindidpresentadraft"closingdocument"regardingagapinDHS-OHAcollaborationinchild-caring

agency(CCA)oversightthatwasidentifiedbyaninternalaudittotheCCAOversightmeeting,which

includesrepresentativesfromDHS,OHA,andOYA.Theclosingdocumentwasreviewedbymeeting

participantsandfinalized.Theclosingdocumentdoesidentifyneededfuturework,butalsolaysoutin

detailthewaysinwhichDHSandOHAarecollaboratingtoeffectivelyoverseeCCAs.

5. OAAPI/CPSRoles,Responsibilities,andAlignment:SeveralpartsofTaskFrelatetoclarifyingrolesand

responsibilitiesbetweenOAAPIandCPSandaligningpolicieswhenpossible.Thisworkhasprogressed

quiteabitduringthelastreportingperiod,inthesensethatexecutive-leveldecisionshavebeenmadethat

wereneededtoguidethework.(TaskFwasnotthemaindriverofallthesepieces,buttheyareincluded

herebecausetheydosupportgoalswithinTaskF.)

a. LeadershipdecidedthatOAAPIwouldberesponsibleformoretypesofabuse:alleightCCAlicense

types;county-operatedsettingsthatareessentiallyCCAs,exceptthattheyaregovernment

operated;andfacility-basedDDsettings.KrissentaroughdraftofchangestoOAAPIrulesto

implementsomeofthesechangesintheshortterm.

b. Anotherleadershipdecisionwasmaderegardingreportsofabusebyonechildagainstanother,

whichisnotuncommoninresidentialcaresettings.Historically,thesereportshavebeenthe

responsibilityofCPSandCPShasgenerallyonlyinvestigatedachildasan"allegedperpetrator"in

casesofsexualabuse.AsthesereportsmovetoOAAPI,OAAPIhasadvocatedtochangethe

Department'spolicytosaythatwhenachildhaspossiblycommittedacrime(suchassexual

assault),lawenforcementshouldbenotified,butinthemajorityofcases,investigatingachildasa

perpetratorofchildabuseisrarelyusefulfortheallegedperpetratororvictim.Therefore,going

forward,OAAPIwillinvestigatethecircumstancessurroundingthesereports,butwillnotmake

dispositionsagainstachild,exceptinegregiouscasesinwhichOAAPIwillcontinuetodefertoCPS

tomakethosedispositions.

c. KrispresentedtoOAAPImanagementaboutthesevariousefforts.

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. SB243andrelatedlegislationwillbefocusofthenextreportingperiod.Specifically:

a. FinalizeSB243trainingplan;

b. Monitorprogram-levelprogressonthetrainingmaterials;

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Page3

c. Reviewproposedrulechangesfromprograms;

d. Continuenotificationsgapanalysisandmakingrecommendationstochangerulesandprocedures

andtorollouttrainingifneeded;

e. ConveneworkgrouptodiscussformatofwebpagededicatedtoSB243information.

2. ChildWelfarePolicymakingSubgroup:

a. RestartprojectsthatareonholdafterJanuary1,2018,includingrewritingRuleAdvisory

Committee(RAC)protocolandcreatingframeworkforCross-ProgramImpactCommittee.

b. ParticipateinthefirstSkypecallwithfieldstaffonJanuary3,2018andthenreconvenethe

subgrouptorestarteffortsthatwereputonholdtofocusonlegislativeimplementation.

3. CIRTProject:DraftaCentralOfficeProtocolforrespondingtoCIRTrecommendations.Updatetemporary

rulesinpreparationforpermanentadoption.

4. OAAPI/CPSRoles,Responsibilities,andAlignment:continuetoworkwithOAAPIonupdatingandaligning

childabuseinvestigationrulestoreflectnewsettingsthatwillbeinvestigatedbyOAAPI.

RISK AND MITIGATION STRATEGY

RISK MITIGATIONSTRATEGY FURTHERACTIONNEEDED?

Scope Thelargescopehasledtoquitea

lotofsubprojectswithinTaskF.

Thestrategyistocreate

subgroupstotacklespecificareas

andhaveprogramleadssponsor

eachsubgroup.

CONCLUSIONS/RECOMMENDATIONS

Thelegislativeimplementationpieceshavetakenpriorityoverallotherwork,butprojectmanagershavemadean

efforttobringalargerlenstothatworkandpromptprogramareastobethinkingmorebroadlyabouthowtomost

thoughtfullyandeffectivelycomeintocompliancewiththelaw.IthinkthepresenceofTaskFinthoseprogram-level

conversationshasbeenannoyingtosomeattimes,butultimatelyhelpfulindrivingapositivedirectionforthework.

Thatsaid,ithasmeantthatotherworkisonhold.Thegoalisthatprojectsthatwereputonholdwillbeeasytorestart

afterJanuary1,butit'salsoconceivablethatsomeofthemomentumwillhavebeenlost.Itwillbeimportanttohave

clearnextstepsfortheprojectsstartinginJanuary.

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Project Status SummaryProject Status SummaryProject Status SummaryProject Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT

DATE

PROJECT

LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November7,

2017

G Centralizehotline

operations—create

standardprotocolsfor

screening;trainand

developscreenersto

determinewhenabuse

criteriaismet

AlainDatcher

☐ Closed

☒ On Schedule

☐ Proceed

w/Caution

☐ At Risk

☐ Initiation

☒ Planning

☐ Executing

☐ Closing

PROBLEM STATEMENT

Thelackofaconsistent,high-qualityscreeningprocesshasbeenidentifiedinmanyinternalandexternalauditsasa

majorfactorinfailingtoensurechildsafetyinOregon.Oregonalsolacksastandardizedtrainingcurriculumfor

screeners.

STATUS SUMMARY

Theprojectisonscheduleandcurrentlyintheplanningphase.DuringthemonthsofSeptemberandOctoberthe

projectmanagerandprogramleadscontinuedtooverseethedevelopmentandimplementationoftheproject’sscope.

Agovernancestructurehasbeenestablishedwhichiscomprisedofsevensubcommittees,onefocusgroupandan

oversightbodyknownastheCentralizedHotlineSteeringCommittee.TheCommunicationandCommunity

EngagementandWorkforceSubcommitteeswillconvenetheirfirstmeetingsbymid-December.Thesecommitteeswill

implementkeyaspectsoftheprojectscopeandbyfacilitatedbytheprojectteam.TheCentralizedHotlineSteering

Committeeconvenedon10/30toreviewsubcommitteechartersandapprovetheplantomoveforwardwith

conveningtheidentifiedsubcommittees.Followingastatewidereviewofagency-ownedfacilities,theprojectteamhas

narrowedtheirfocusonfacilitieslocatedinthePortland-Metropolitanarea.Oncesubcommitteeshaveconvened,a

communicationplanwillbeestablishedtoprovideinformationaroundtheproject’sdevelopment.

ConsultantsfromActionForChildProtectionhavebeenprovidedbyCaseyFamilyProgramstoprovidetechnical

assistanceindevelopingaprojectimplementationplanandtrainingcurriculum.Theprojectteamwillconduct

informationalinterviewsandteleconferenceswithchildwelfareagenciesacrossthecountrywhohavecentralized

theirchildabusehotlineoperations.SeveralaspectsofTaskGarebeingaccomplishedsimultaneously,including

creatingaprojectbudget,approvingafacilitytohousescreeningstaff,developingaprojectimplementationplanand

workbreakdownstructuresandassessingimpactstotheagencyandcommunitypartners

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

TheobjectivesofTaskGsupporttheprioritieswithinQBR1.7(TimelinessofCallsAssigned)by:

• Establishing transparency and accountability protocols to support a child-safety focused culture amongst

screeners;

• Developingarobustscreenertrainingacademythataddressesthelackofadequatetrainingamongstscreeners;

• Identifying differences in how OAAPI and CPS handle reports of abuse in a CCA and align policies and

procedureswheninthebestinterestofchildsafety;

• ConveneCaseyFamilyPrograms,OfficeofContinuousImprovement,OfficeofInformationServices,Officeof

FacilitiesManagementandotherdepartments to identifybest practicesacross theU.S.; explore technology

systemsthatcapturedata—includingtimelinessofcallsassigned;andlocatepotentialfacilitiestobeusedfor

screeningoperationsandtraining;

• Ensuringadirectcommunicationplanisconsistentandsharedwithallstakeholdersandcommunitypartners

withinDHSandthroughoutthestatesothatsafetydecisionsaremadewithallavailableinformation.

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Page 2

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. ApprovedCentralizedHotlineSteeringCommitteeCharterandprojectgovernancestructure.Seven

subcommitteesandonefocusgrouphasbeenidentified.Eachsubcommitteewillbegovernedbyacharter

andco-leadbymembersoftheprojectteam.

2. PresentedBusinessCasetoexecutiveleadershipandprogrammanagementinordertoprovidesenior

managementwithasubstantivebackgroundandupdateontheproject.Furthermore,tooutlinethe

rationaleforcentralizingthehotlineinonelocation,withonenumber,operating24/7/365asthebest

optiontoensureacomprehensiveandtimelyresponsetoreportsofchildabuse.

3. DraftednewmessagefromChildWelfareDirectorMarilynJonestobesenttostaffandstakeholders.

4. ConductedpreliminaryinformationgatheringfromWA,COandINtounderstandhotlinepracticesand

policies.

5. FinalizedprocurementagreementwithCaseyProgramsandACTIONtoprovidetechnicalassistanceon

screeningacademydevelopment.

6. Draftedprojectchartersfor7subcommitteestobeginconveningworkgroupsbyDecember2017.

7. MetwithDHSHumanResourcesDept.andSEIUtodiscussCBA,projectpartnershipanddevelopplanfor

assessingcentralizedscreening’simpactonemployees.

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. ProcureafacilitylocatedinthePortland-Metropolitanareatohousescreeningoperation.

2. ConveneCommunicationandCommunityEngagementandWorkforceSubcommittees.

3. Finalizechartersandshort-termcommunicationplanforsubcommitteesandpresenttoSteering

Committee

4. FinalizeprocurementagreementwithCaseyProgramsandACTIONtoprovidetechnicalassistanceon

screeningacademydevelopment.

5. Finalizesubcommitteeandfocusgroupchartersandidentifymembersofselectedsubcommittees.

6. DraftinterimCWDirector’smessageoncentralizedscreeninganddistributetoallstakeholdersand

partners.

7. AlignCentralizedScreeningworkplanwiththe3BranchInitiativetobringbothprojectsintoonescope

andsametimeline.

8. PresenttoDistrictManager,ProgramManagerandUnifiedPlanSteeringCommitteemeetings.

9. Draftaprojectimplementationplanandprovideaworkbreakdownstructuretocommitteemembers.

10. Confirmprojectbudgetforfacilities,trainingandtechnologyplan.

RISK AND MITIGATION STRATEGY

RISK MITIGATION STRATEGY FURTHER ACTION NEEDED?

Communication&

Engagement

CharterforCommunicationand

CommunityEngagementSubcommittee

hasbeenratified.Subcommitteewill

conveneinDecembertobegindeveloping

communicationstrategyandlong-term

communicationplan.

N/A

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Page 3

Budget Severalquestionsmustbeanswered

regardingfinancingthehotlineoperation:

screeningacademy,facilityinfrastructure

andstaffing.Aseriesofreportsand

meetingsarebeingdraftedandunderway

toconfirmthesefigures.

Conductedfuturestatebusiness

mappingexercisewithOCI,DHSand

OAAPI.WorkingwithFacilitiesand

Budgetdepartment’stogetupdated

figuresandestimatesontheHotline’s

potentialcosts.

CONCLUSIONS/RECOMMENDATIONS

Thisprojectisonscheduleandwithinscope.Abusinesscasewascreatedtoinformseniormanagementoftheproject

andcontinuetomovetheprojectforward.Abudgetfortheprojectneedstobefinalizedthatincludesneeded

infrastructureandworkforceelements.Aspreviouslydetailed,chartershasbeenfinalizedthatwilldrivethe

CentralizedHotlineSteeringCommittee’sscopeofwork.Theprojectteamisfocusingonbestlocationsinthe

Portland-Metroarea,thoughnolocationhasbeenfinalized.Projectteamhasidentifiedspecificsubcommitteesand

contactedworkgroupleadsinordertofinalizechartersandmembership.Twosubcommitteeswillconveneby

December2017:CommunicationandCommunityEngagementandWorkforce.Meetingshaveoccurredwithseveral

entities,includingOAAPI,CaseyFamilyPrograms,Dept.ofFacilitiesandBudgetandourDataAnalyticsteam.

CaseyFamilyProgramshasagreedtoprovidetechnicalassistanceinprocuringaconsultantfromACTIONtodevelop

alongsideDHSascreeningacademy.Initialplanningmeetingshavetakenplacewiththeconsultingfirmtobegin

developingaprojectimplementationplan.

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Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November6,2017 H Developand

implementa

statewidemodeland

expectationofgood

casepractice

betweencaseworkers

andsupervisors

TeresaGonczy

O’Rourke☐Closed

☒ OnSchedule

☐Proceed

w/Caution

☐AtRisk

☒Initiation

☐Planning

☐Executing

☐Closing

PROBLEM STATEMENT

GapsexistbetweenChildWelfarerulesandpolicyandtheoperationalguidancethatcaseworkersandsupervisors

followonaday-to-daybasis.Operationalguidanceisnotreadilyutilizedbyfieldfrontlinestaffbecausesomeparts

areoutofdate.

STATUS SUMMARY

Theprojectisintheplanningphase.Projectworkgroupmembersarebeingmetwithtodecideonthebestwork

groupformatforthedifferentaspectsoftheproject(policy/procedurealignment,proceduremanualredesign,etc.).

Focusgroupswithfieldstaffhavestarted.

Theproposedscopeoftheprojectincludes(1)ensuringthatChildWelfare’sadministrativerulesareadequately

explainedandbrokendownintoinstructionalguidanceinacomprehensiveproceduremanualforthefield;(2)

redesigntheproceduremanualforusability;(3)streamlinethetasksacaseworkermustaccomplishthroughoutthe

lifeofacase;(4)clarifying“bestpractices”toimplementpoliciesandrules;(5)settingtheexpectationthatcentral

officeprogrammanagerswillupdatetheproceduremanualaspoliciesandruleschange;(6)settingtheexpectation

thatthemanualwillbefollowedinthefield.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

NoQBRmeasuresdirectlyalignwiththisproject.

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. TeresaGonczyO’Rourke,theHatfieldResidentFellow,hasstartedresearchingproceduremanualsfrom

otherstatesandothertypesofagencies.SheisconnectingwithCaseyFamilyFoundationaswell.

2. AmieFenderandaworkgroupledbyKrisSkarodevelopedacentralofficepolicymakingprotocolrequiring

childwelfarecentralofficeprogrammanagerstoupdatetheproceduremanualwhenchangingpolicy.

(Scope#5)

3. Focusgroupshavestartedwithcaseworkers-thefirstbeingheldinLinnCountyinAugustwithbothCPS

workersandPermanencyworkers.

4. Projectworkgroupmembersarecontributingthroughone-on-onemeetingswiththeprojectmanager.

Theseworkgroupmembersincludefieldsupervisors,centralofficeCWstaffinvolvedwithpolicyand

procedure,stafffromDHSpublicationswhocurrentlyupdatetheProcedureManual,HRstaffinvolvedwith

theworkloadallocationmodeling,andoutsidestakeholdersfromnon-profits.

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Page2

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. Projectmanagercontinuesuser-centereddesignprocessthroughfocus

groupsandin-depthinterviewswithcaseworkersandotherfieldstaff.

2. Workgroupmembersdecidewhichsub-groupstobepartof.Project

managercontinuestodevelopandrefinedraftprojectcharterthrough

one-on-onemeetingsandsub-groupmeetings.Otherrelevantwork

teammembersareidentifiedandbroughtonboard.

3. ProjectmanagermeetswithDHStechnologystafftofurtheridentify

opportunitiesandbarriers.

AND MITIGATION STRATEGY

RISK MITIGATIONSTRATEGY FURTHERACTIONNEEDED?

Process Childwelfarepolicyguidanceand

administrativerulesarenot

organizedinacentrallocation.

CoordinatewithLaceyAndresenand

KrisSkaro,aswellasothersubject

matterexpertsinChildWelfare

Integration Ensuresustainedleadership

commitmenttonewexpectations

CONCLUSIONS/RECOMMENDATIONS

Theprojectisonschedule,withengagedworkgroupmembers.ThescopeoftheoverallTaskHandtheaspectswhich

willfallundertheHatfieldFellowshiparestillbeingsolidified.Teresawilldevelopahand-offplantoChildWelfare

staffattheendofherfellowshiptoensuretheworkcontinues.

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Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November6,2017 I Implement

Certification,

Safety,&Well-

beingReview

Staffings

PamelaHeisler ☐Closed

☒ OnSchedule

☐Proceed

w/Caution

☐AtRisk

☒Initiation

☐Planning

☐Executing

☐Closing

PROBLEM STATEMENT

ThereisnostatewideoversightoraccountabilityfortheexecutionofFosterHomeReviewCommitteeplans,orthe

certification,safety,andwell-beingreviewprotocolstherein(notincidentbased).Inconsistentusageofthese

protocolsmeansDHSChildWelfaredoesnothaveaneffectiveearlywarningsystemtoreviewandaddresspotential

safetyconcerns.

STATUS SUMMARY

Nowthatthecurrentstateofthisprojectisunderstood,aprocessfornextstepshasbeenoutlined.Aninitialmeeting

withChildWelfareFosterCareCoordinatorswillbeheldon11/13.Atthismeetingwewillreviewtherelevanthistory

oftheCertificationStaffing’sanddeveloparoughprocessandtimelineforconductingobservationsofseveralWell-

beingStaffings,whichmayincludelocalfocusgroupsorinterviewsasneededtogatheragenuineideaoftheimpactof

WellbeingStaffings.LocationswillbedeterminedbyFosterCareCoordinatorsbasedontheirknowledgeofthefield.A

largermeetingwillthenbeheldwithcommunitypartnersinJanuarytofinalizetheplan,draftobservationtools,and

prepareforjointobservationsinthefield.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

Thisprojectcurrentlyalignswithpriority1withinQBR–EveryOregonchildandyouthinourcaredeservestogrow

upsafely.Specificallymeasure1.4:offallchildreninfostercareduringa12-monthperiod,therateofvictimization

(per100,000daysoffostercare).

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. Outreachtoworkgroupmemberstosetmeetingdateandsharematerials

2.MeetingswithProgramleadtodeterminebestprocessandnextstepsgivencapacity

3. MeetingwithDistrict2(Multnomah)Certifiersregardinginvolvementinthisandotherprojects

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. MeetwithFosterCareCoordinators

2.Conveneexpandedworkgroup

3.Developdraftprocessandtimelineforworkgroupdecisionmaking

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Page2

RISK AND MITIGATION STRATEGY

RISK MITIGATIONSTRATEGY FURTHERACTIONNEEDED?

Integration Developcentralofficeoversight

responsibility.

Ongoing

Communication Developcommunicationsto

caregiversthatdiscusstheprocess

andpurposeofthereviews,

talkingpointsforcertifiers.

Ongoing

Process Establishoversightmechanismfor

regularreviewsofstaffingsand

subsequentfollowthrough.

Ongoing

CONCLUSIONS/RECOMMENDATIONS

Thisprojecthasbecomemorecomplexthaninitiallyconsideredintheoriginaldraftscope.First,becauseofthelackof

qualityassuranceandoversightcapacityatCentralOffice,butalsobecausefeedbackfromthefieldhasbeenstrongin

someareasthattheseWellbeingStaffingsareintensivefromaworkloadperspectivebutdonotyieldintendedresults.

Whatbeganasaprojecttoestablishoversight,hasbecomeaprojecttoevaluatetheefficacyofWellbeingReviewsasa

modeltofollowtoaddressclosed-at-screeningassessmentsagainstfostercareproviders.TheChildWelfareFoster

CareCoordinatorswillbeabletoshedlightonchallengesthefieldhasfacedintherolloutofthereviewsandfuture

observationsandinterviewswillprovideawealthofinformationforworkgroupmemberstoconsiderasthey

determinethebestpathforwardtoensuresafetyinout-of-homeplacements.

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Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November6,2017 J Recruit,Train,

Support,and

RetainCaregivers

PamelaHeisler ☐Closed

☒ OnSchedule

☐Proceed

w/Caution

☐AtRisk

☒Initiation

☐Planning

☐Executing

☐Closing

PROBLEM STATEMENT

DHShasbeenunabletorecruit,train,andretainenoughcaretakerstomeettheneedsofchildrenandyouthinOregon.

Notonlydoesthisplacecaseworkersinadifficultpositionofplacingchildreninhomesthatmaynotbethebest

match,butinsomecases,hasledtochildrenspendingtimeinDHSofficesorhotels.Interviews,surveys,and

numerousreportshaveidentifiedthatacombinationofinconsistenttraining,lackofongoingsupport,andlackof

recruitmentcapacitylocallyhasledtothisshortageofqualityhomes.

STATUS SUMMARY

TheCaregiverTrainingRedesignWorkgrouphasmetthreetimesandisnowonamonthlyschedule.Theyhavenow

draftedgoalsandmilestones,finalizedaprocessmap,andareinaninformationgatheringstageconsideringhowto

engageabroaderaudienceinthediscussionofcaregivertraining.Theyhavedraftedalistofprioritystakeholdersto

seekinputfrom,alongwithpotentialquestions,andmethodsforobtainingtheinformation.Thisinformation,along

withbestpracticesresearch,examplesfromotherstates,andaclearvisionforthefuture,willinformthedevelopment

ofCaregiverCoreCompetenciesearlyin2018.TherewasanopportunitytopartnerwiththeFosterCareProgramto

hostfocusgroupswithcaregiversineasternandcentralOregon.7DHSbrancheswereengagedtobring30foster

parentstogethertodiscusstheirexperienceswithtrainingaswellasongoingsupport.AFocusGroupSummarywill

bedevelopedwiththemesandprovidedtotheCaregiverTrainingRedesignWorkgroupforconsideration.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

ThisprojectdoesnotalignwithprioritieswithinQBRmeasures.

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. Draftedgoalsandmilestones.

2. Finalizedprocessmap.

3. DevelopedfocusgroupquestionsandsurveyquestionsforFoundationsTrainersfor11/7meeting.

4. Developedlistofprioritystakeholderstoengageinexpandedconversationsontrainingalongwithpotential

questionsandmethodsofgatheringtheinformation.

5. FocusGroupsconductedwithcaregiversincitiesacrosseasternandcentralOregon.

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Page2

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. AccomplishgoalsofMonthlymeetings.

2.Executeinformationgatheringplanwithstakeholders

3.Gatherresearchontrainingandcorecompetenciesfromotherstates

4.Planyouthfocusgrouptodraftattributes,skills,andcharacteristicsofanidealfosterparent

5.ExecutefocusgroupwithDHS-CWCertifiersfor11/7todiscusstrainingcontent,competencies,anddelivery

6.CompletetheFocusGroupSummaryReportanddistributetoWorkgroupaspartofinformationgathering

7.SetmeetingtoensurecollaborationwithMapleStarpilot,whichhasmaderevisionstofoundations

RISK AND MITIGATION STRATEGY

RISK MITIGATIONSTRATEGY FURTHERACTIONNEEDED?

Communication Defineincharter. Agreeandwriteintocharter/s

Contracts EngageearlyandoftenwithPSU

toaligntimelinesanddeliverables

acrosstrainingefforts.

Ongoing

Integration SubCommitteereviewdelivery

andfidelityproblemsanddevelop

plantoaddress.

Ongoing

CONCLUSIONS/RECOMMENDATIONS

Thisprojectismovingforwardwithhighenergyandparticipationfromworkgroupmembers,ProgramLeads,andour

universitypartnersatPortlandStateUniversity.Previousworkandhistoryarebeingincorporatedandtheworkgroup

iseagertobuildfromexperiencetomoveforward.Therehasbeensomeminorconfusionregardingleadershipinthis

workduetoitbeingacollaborativeeffortbetweentwopartsoftheCWFosterCareProgram,ExecutiveProjects,and

PortlandState,butweareactivelyaddressingtheissuesandtheyshouldnotslowdowntheprocess.

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Project Status Summary Executive Projects, Office of the Director

Unified Child and Youth Safety Implementation Plan

REPORT DATE PROJECT LETTER PROJECT NAME PREPARED BY PROJECT HEALTH STATUS

November6,2017 JPart2 Recruit,Support,andRetainCaregivers

PamelaHeisler ☐Closed

☒ OnSchedule

☐Proceed

w/Caution

☐AtRisk

☒Initiation

☐Planning

☐Executing

☐Closing

PROBLEM STATEMENT

DHShasbeenunabletorecruit,train,andretainenoughcaretakerstomeettheneedsofchildrenandyouthinOregon.Notonlydoesthisplacecaseworkersinadifficultpositionofplacingchildreninhomesthatmaynotbethebestmatch,butinsomecases,hasledtochildrenspendingtimeinDHSofficesorhotels.Interviews,surveys,andnumerousreportshaveidentifiedthatacombinationofinconsistenttraining,lackofongoingsupport,andlackofrecruitmentcapacitylocallyhasledtothisshortageofqualityhomes.

STATUS SUMMARY

AttheOctoberFosterCareRecruitment,Retention,andSupportSteeringTeammeetingaproposalwasmadetolaunchasubgroupfocusedonfosterparentdevelopmentandsupport.TheSteeringTeamwasenthusiasticaboutthischancetofocusonsupportandthesubgroupnowhas12members.ThenewWorkgroupkickedoffonNovember2ndwiththeirfirstconferencecallinordertohelptheFosterCareProgramdevelopanEmergencyBoardFundingRequestfor$750,000specificallytowardsfosterparentsupport.TheywillfinalizetheaskonacallonNovember13thandthenmoveintoin-personmeetingstobeginthelonger-termworkofdevelopinganimplementationplanforimprovedfosterparentsupportanddevelopment.TherewasanopportunitytopartnerwiththeFosterCareProgramtohostfocusgroupswithcaregiversineasternandcentralOregon.7DHSbrancheswereengagedtobring30fosterparentstogethertodiscusstheirexperienceswithtrainingaswellasongoingsupport.AFocusGroupSummarywillbedevelopedwiththemesandprovidedtotheCaregiverSupport&DevelopmentWorkgroup.

QUARTERLY BUSINESS REVIEW (QBR) ALIGNMENT

ThisprojectdoesnotalignwithprioritieswithinQBRmeasures.

WORK ACCOMPLISHED IN THE LAST REPORTING PERIOD

1. MetwithGRACECoordinatortodiscusspotentialworkgrouptofocuswithinthebroaderworkofrecruitment,retention,andsupportofcaregivers

2. PresentedworkgroupproposaltoStatewideFosterCareSteeringTeamon10/4

3. FormedCaregiverSupportandDevelopmentWorkgroup

4. HeldfirstWorkgroupcalltodiscusspotentialEmergencyBoardaskforadditionalfunding

5. FocusGroupsconductedwithcaregiversincitiesacrosseasternandcentralOregon

6. MettocoordinatewithLeadershipAcademyTeamworkingtoimprovesupportsprovidedtocaregiversinearlystageofcertificationandtrainingprocess.

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Page2

WORK TO ACCOMPLISH IN THE NEXT REPORTING PERIOD

1. Holdworkgroupmeetingwithexpandedmembership(Oct4).

2. Finalizecharterandmapmilestones.

3. Evaluateinfrastructureneedsforstatewiderecruitment/retentionprogramsustainability

RISK AND MITIGATION STRATEGY

RISK MITIGATIONSTRATEGY FURTHERACTIONNEEDED?

Communication Defineincharter. Agreeandwriteintocharter/s

Contracts Clearlydefineplansandtimelines. Ongoing

Integration Intandemwithimplementation,exploresustainabilityplans.

Ongoing

CONCLUSIONS/RECOMMENDATIONS

AsIsharedinthelastStatusSummary,thereisalotofattentionrightnowonourabilitytorecruit,support,andretainqualitycaregiversacrossourstate.Thisworkgroupisinaprimepositiontoevaluatecurrentpilotsandbestpracticesacrossthestateanddevelopandimplementationplantosustainandscaleeffortstosupportcaregivers.