Financial & Digital Inclusion Adviser (6 Month Contract Full Time)

Job SpecificationDepartment: Housing Services

Responsible to: Income & Customer Services Manager

Responsible for: Volunteer (1)

Job purpose

To provide a comprehensive financial and digital inclusion service to all the Association’s customers to reduce inequalities and exclusion in our neighbourhoods and communities.

To work with a range of new and existing customers who require advice, support and monitoring across all areas of financial inclusion, including debt advice, welfare benefits advice and financial capability.

To reduce isolation by ensuring our tenants have the skills and confidence to access digital services including allocation of digital equipment and referrals to external agencies.

This role will support a successful funding bid to enable residents to sustain tenancies and improve wellbeing for tenants and their families.

Key outputs of the role:

1. To work restoratively with tenants of the association by proving providing money advice and support and to sign posting to relevant agencies.

2. To ensure our tenants income is maximised by assisting with claiming benefits they may be entitled to, so they can budget their money more effectively and improve money management confidence.

3. To work closely with Cadwyn’s Realise Your Potential employment service to help tenants gain skills and sustainable jobs

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4. To provide an effective welfare rights support to the Association’s customers with attention to housing related debt, in accordance with Policies and Procedures.

5. To provide digital support to tenants using various digital tools or in the community or at their homes and allocate and record outcomes linked to allocation of digital equipment.

6. Case management using Advice Pro and to ensure all pre and post advice surveys are completed for all customers

7. To collect monthly data, produce regular reports and monitor performance according to the funding bid outcomes.

8. To ensure compliance with the Association’s lone worker policy when working away from the office/home using appropriate PPE and Risk assessments.

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