proposed redesign for facebook privacy settings
DESCRIPTION
Fortune.com asked several User Experience designers how they would redesign Facebook's privacy settings. These are my recommendations. Read the full Fortune.com article here:http://money.cnn.com/galleries/2010/fortune/1005/gallery.facebook_privacy_redesign.fortune/index.htmlRead my blog posts on www.inspireUX.com for details on how this redesign came togetherTRANSCRIPT
Facebook Privacy Settings
Proposed Redesign
Prepared for JP Mangalindan of Fortune.com – May 2010
Catriona Cornett
User Experience Strategist at The Archer Group
Blogger for inspireUX.com
www.inspireUX.com
www.catrionacornett.com
Users have a hard time managing who sees what within their
social network. In our real lives, we disclose different things
to different groups of people. On Facebook, by default,
everyone is grouped together. It requires a significant
amount of work to manage your friends list and monitor your
activity to make sure that information is exposed to the right
people. Because of this difficulty, personal information is
frequently exposed to unintended audiences.
· Make it easier to see who can see what within your network
· Reduce the amount of work needed to manage friend
groupings, or lists, in order to control information access
· Provide visual feedback while posting information that
indicates who can see your activity
· Provide contextual assistance to guide users to make smart
choices in restricting information to part of their network
Outside of friend interactions, there is a layer of third party
and public visibility to your profile information and activity.
There is a level of fear, mistrust, and confusion over what
information is shared publically. By default, this information is
difficult to find and users must often opt-out to public
disclosure of information.
· Default to opt-in to any personal information disclosure that
will be seen outside of your friends
· Provide a prominent visual indicator of the level of public
information currently being disclosed
· Visually indicate changes to public information disclosure
and one-click settings to turn it on/off
· Encourage and contextually incorporate reasons why a
user should opt-in to disclosing more information and
clearly communicate its benefits as opposed to making this
decision on the user's behalf
Difficult management of social networks
There are two primary types of privacy issues prevalent on Facebook today:
Unwanted public disclosure of information
Summary
Changes that need to be made
Changes that need to be made
Proposed design solutions
Proposed design solutions
· Visible privacy gauge
· Ability to switch public privacy settings on/off in a
centralized location
· Privacy toolbar with contextual messages explaining
privacy settings and encouraging users to disclose more
information when appropriate
· Privacy toolbar that provides immediate feedback upon user
activity, allowing you to quickly see who can and can’t see
your information
· Contextual help within the privacy toolbar to prevent
accidental information disclosure
· Improved friend list that allows filtering based on information
access
· Smart lists that create automatic friend lists based on friend
profile information – reducing work to create custom lists
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
“Privacy Toolbar”§ Keeps privacy visible, yet unobtrusive, no matter where you are on the site. Removes the sense that
privacy controls are “hidden.”
§ Provides quick access to all privacy controls.
§ Gives users piece of mind by making it clear who can and can’t see their information.
§ Becomes “active” upon user activity that impacts privacy.
§ Provides instant feedback upon user activity (status updates, comments, photo uploads, etc. that
submit information to the site) that tell the user how many people will be able to see their activity.
§ Upon clicking the privacy bar, the user has the ability to get visual feedback as to who can see their
latest activity and immediately correct any unexpected or forgotten privacy controls.
§ Contextual feedback can be flexible, perhaps giving messages such as “You seem to be writing about
your job. Check privacy settings for coworkers” that would be useful to the end user.
§ Contextual feedback could also help elevate Facebook’s goals to open up information as much as
possible, with messages such as “By making your photos visible to more people, you will be able to
interact with more of your friends.”
§ Privacy toolbar messaging can also represent recent activity outside of Facebook in order to better
educate users about what happens when they disclose profile information to the public.
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
“Manage Friends”§ Combine friend privacy settings with the “all friends” view to increase visibility and allow better friend
management.
§ Allow easy filtering and sorting of friends based on various criteria:
- Find people who currently have access to specific profile information.
- Institute “smart lists” that create automatic friend groupings based on friend profile information to
reduce the work needed to group together friends for privacy settings.
- Continue the ability to create custom lists for when smart lists don’t provide sufficient customization.
§ Provide immediate feedback as to who can see specific profile information as opposed to focusing more
on those who can’t. This makes it easier to see if anyone is currently viewing information that the user
is uncomfortable having access.
§ Provide the ability to quickly select friends and alter privacy permissions in one centralized location.
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
Appendix: Wireframes
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
Privacy Toolbar
Facebook Logo Search Home Profile Account
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Lorem ipsum dolor sit
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adipisicing
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
My Friends
Find Friends
Invite Friends
Phonebook
Recently Added
Recently Updated
Privacy Tools
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
My Friends
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
NameList 1, List 2,
List 3
All 350 Friends:
With selected:
Select All Select None Edit access to
my information
Remove
as friend
Edit
List(s)
Send
message
Invite to
event
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
Profile
Picture
NameList 1, List 2,
List 3
Profile
Picture
NameList 1, List 2,
List 3
Filter friends
Privacy Toolbar
Facebook Logo Search Home Profile Account
Advertisement
Advertisement
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Lorem ipsum dolor sit
amet, consectetaur
adipisicing
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
My Friends
Find Friends
Invite Friends
Phonebook
Recently Added
Recently Updated
Privacy Tools
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
My Friends
Show:Access to My Profile
Information
Smart Lists
Custom Lists
Show:
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
NameList 1, List 2,
List 3
120 people see my:
x Religious views x Political views
About Me
Contact Info
Interests/Likes
Posts
Photos/Video
Friends
Sex
Birthday
Parents
Siblings
Relationship Status
Interested In
Looking For
Current City
Hometown
Political Views
Religious Views
Biography
Quotations
can
Children
Select All Select None
With selected:
Select All Select None
Everyone
Edit access to
my information
Remove
as friend
Edit
List(s)
Send
message
Invite to
event
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
Profile
Picture
NameList 1, List 2,
List 3
Profile
Picture
NameList 1, List 2,
List 3
Privacy Toolbar
Facebook Logo Search Home Profile Account
Advertisement
Advertisement
Advertisement
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
My Friends
Find Friends
Invite Friends
Phonebook
Recently Added
Recently Updated
Privacy Tools
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
My Friends
Show:Access to My Profile
Information
Smart Lists
Custom Lists
Show:
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
NameList 1, List 2,
List 3
120 people see my:
x Religious views x Political views
About Me
Contact Info
Interests/Likes
Posts
Photos/Video
Friends
Sex
Birthday
Parents
Siblings
Relationship Status
Interested In
Looking For
Current City
Hometown
Political Views
Religious Views
Biography
Quotations
can
Children
Select All Select None
With selected:
Select All Select None
Everyone
Edit access to
my information
Remove
as friend
Edit
List(s)
Send
message
Invite to
event
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
Profile
Picture
NameList 1, List 2,
List 3
Profile
Picture
NameList 1, List 2,
List 3
Privacy Toolbar
Facebook Logo Search Home Profile Account
Advertisement
Advertisement
Advertisement
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
My Friends
Find Friends
Invite Friends
Phonebook
Recently Added
Recently Updated
Privacy Tools
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
My Friends
Show:Access to My Profile
Information
Smart Lists
Custom Lists
Show:
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
NameList 1, List 2,
List 3
120 people see my:
x Religious views x Political views x Status updates
About Me
Contact Info
Interests/Likes
Posts
Photos/Video
Friends
Sex
Birthday
Parents
Siblings
Relationship Status
Interested In
Looking For
Current City
Hometown
Political Views
Religious Views
Biography
Quotations
can
Children
Select All Select None
With selected:
Select All Select None
Everyone
Edit access to
my information
Remove
as friend
Edit
List(s)
Send
message
Invite to
event
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
Profile
Picture
NameList 1, List 2,
List 3
Profile
Picture
NameList 1, List 2,
List 3
Edit Access to My Profile for:
About Me
Contact Info
Interests/Likes
Posts
Photos/Video
Friends
Sex
Birthday
Parents
Siblings
Relationship Status
Interested In
Looking For
Current City
Hometown
Political Views
Religious Views
Biography
Quotations
Children
Select All Select None
Profile
Picture
Name
Profile
Picture
Name
Profile
Picture
Name
Checked: Visible to friends Unchecked: Not visible to friends
CancelSave
Privacy Toolbar
Facebook Logo Search Home Profile Account
Advertisement
Advertisement
Advertisement
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
My Friends
Find Friends
Invite Friends
Phonebook
Recently Added
Recently Updated
Privacy Tools
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
My Friends
Show:Access to My Profile
Information
Smart Lists
Custom Lists
Show:
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
7 people are in this smart list:
x Current coworkers
Current coworkers
Past coworkers
Family
Similar interests
Highschool friends
Select All Select None
With selected:
Select All Select None
Everyone
Create New
Different religious views
From my current city
Different interested in
x
x
x
x
x
x
x
x
Edit access to
my information
Remove
as friend
Edit
List(s)
Send
message
Invite to
event
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
NameList 1, List 2,
List 3
Friends are automatically added to smart lists based on their profile information
Next 1 2
Add Friends to This List
1
2
3
Before an activity,
the privacy bar is in
its neutral state
with quick access
to privacy tools
After recent
activity, the privacy
bar is activated and
a status message
provides feedback
about how many
people can see the
user’s submitted
information
Upon clicking the
privacy bar, a
drawer opens up to
specifically reveal
who can (and can’t)
see the user’s
submitted
information.
Changes can be
made immediately
to correct any
accidental privacy
settings
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
Privacy Toolbar
Facebook Logo Search Home Profile Account
Advertisement
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amet, consectetaur
adipisicing
News Feed
Messages
Events
Photos
Friends
Applications
Games
Groups
Profile
Picture
My Name
Edit my profile
Requests
10 friend requests
1 event invitation
Events
What are you planning?
Name’s birthday today
Name’s birthday Sunday
Name’s birthday Sunday
Get Connected
Who’s on Facebook?
Who’s not on Facebook?
Who’s here because of you?
Connect on the go
Privacy Tools
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
News Feed Top News Most Recent
Attach: Share
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua.
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing eli
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua.
Profile
Picture
Name
Lorem ipsum dolor sit amet, consectetaur adipisicing elit,
sed do eiusmod tempor
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing eli
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua.
Privacy
Privacy Toolbar
Facebook Logo Search Home Profile Account
Advertisement
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
News Feed
Messages
Events
Photos
Friends
Applications
Games
Groups
Profile
Picture
My Name
Edit my profile
Requests
10 friend requests
1 event invitation
Events
What are you planning?
Name’s birthday today
Name’s birthday Sunday
Name’s birthday Sunday
Get Connected
Who’s on Facebook?
Who’s not on Facebook?
Who’s here because of you?
Connect on the go
Privacy Tools
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
News Feed Top News Most Recent
What’s on your mind?
Attach: Share
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua.
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing eli
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua.
Profile
Picture
Name
Lorem ipsum dolor sit amet, consectetaur adipisicing elit,
sed do eiusmod tempor
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing eli
Privacy
Profile
Picture
Your name lorem ipsum dolor sit amet, consectetaur adipisicing eli
Privacy Toolbar Your status update is now viewable to 325 friends Privacy Tools
Privacy Toolbar
Facebook Logo Search Home Profile Account
Advertisement
Lorem ipsum dolor sit
amet, consectetaur
adipisicing
News Feed
Messages
Events
Photos
Friends
Applications
Games
Groups
Profile
Picture
My Name
Edit my profile
Requests
10 friend requests
1 event invitation
Events
What are you planning?
Name’s birthday today
Name’s birthday Sunday
Name’s birthday Sunday
Get Connected
Who’s on Facebook?
Who’s not on Facebook?
Who’s here because of you?
Connect on the go
Privacy Tools
Catriona Cornett // [email protected] // www.inspireUX.com // May 2010
News Feed Top News Most Recent
What’s on your mind?
Attach: Share
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua.
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing eli
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna aliqua.
Profile
Picture
Name
Lorem ipsum dolor sit amet, consectetaur adipisicing elit,
sed do eiusmod tempor
Profile
Picture
Name Lorem ipsum dolor sit amet, consectetaur adipisicing eli
Privacy
Profile
Picture
Your name lorem ipsum dolor sit amet, consectetaur adipisicing eli
Privacy Toolbar Your status update is now viewable to 325 friends
Who see this update?can Change
All Friends (325)
Smart Lists (3 of 12)
Custom Lists (1 of 3)
Profile
Picture
Profile
Picture
Name
Name
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Profile
Picture
Name
Name
Name
Name
Name
Name
Profile
Picture
Profile
Picture
Name
Name
Profile
Picture
Profile
Picture
Name
Name
Current coworkers
Past coworkers
Family
Quick find
Privacy Tools